My mother lived there for 5 years. At first it was good but it's gone down hill the past year and a half. We were constantly asking that my mother's room be cleaned. We even had pictures of her soiled bed and dirty toilet. It took months to get the toilet cleaned. The only good thing about this place was Pam and GiGi at the front desk and Amy the head nurse. They would try to help us but the administration is constantly changing there and they are not interested in helping or addressing any concerns. They said they would call us back but never would. It's a pretty place but it's too bad they can't find good people to run it.
Provider Response
Dear CD, we appreciate feedback in all situations and use the information to evaluate opportunities to improve upon the services we provide those who call our community home. We are disappointed that your experience, after five years, did not meet your expectations. We are also understanding of the emotional impact on families when recommendations for care are made that families may struggle with, like a transition from assisted living to memory care. However, our responsibility to make those recommendations based on our evaluation of resident needs is a critical component of our services. We made every effort to provide you and your family with guidance and information, as well as ensuring your mom received quality care. After several hospital stays, your mom's care needs exceeded our scope of care requiring a move to a more appropriate living environment. These situations are always difficult, and we are empathetic to the emotional impact on our residents and families. It is unfortunate that the care provided is misrepresented here. We miss your mom and wish you and your family nothing but the best in the future.
