The Encompass Health Rehabilitation Institute of Libertyville

Mary9

My boyfriend stayed in The Encompass Health Rehabilitation Institute of Libertyville for rehab. He left there on the 4th of July. They told him that he had to leave, and then I got a letter in the mail. We got notified on the 3rd of July that he had to leave by noon on the 4th of July. I was very, very upset because I worked in a big grocery store, and I was there all day, time and a half, plus holiday pay, and if I hadn't worked, I would have lost over $300, and to me, that's a lot of money. They ended up having to transfer all by himself, scared because they had to pack up all his stuff. He was worried about his phone charger and worried about his pictures. If it had been a family member, it would have been a lot easier, but he wasn't because he was upset. So, that's a bad thing about The Encompass. They did not accommodate at all, on a holiday weekend. It was on a Friday. They could have let him stay till Monday. Then, I got a letter from Medicare saying he was authorized for another three days, and Medicare would have covered that, but they made him leave. Their therapy was excellent. That's the reason why I chose that place, and they had the structure there. They did the therapy, and they worked with them. He was getting stronger on the last day that he was there. He ended up walking with a walker halfway around the gym, which was a big improvement compared to after he got out of the hospital for 19 days. There was a big improvement, and you could tell, but then they said he had to leave, so I had to find another place. They accommodated him a lot with the food that he could eat, and he ate pretty well there. It was very clean. All the people were very nice. The facility was very good. The staff, like the social worker, were not helpful to me. They weren't accommodating.