The Village at Victory Lakes

Kara

I had my mom for a short time at The Village at Victory Lakes and they were awesome. They were very good. The food was fantastic. She loved the food. The staff was very caring and very compassionate there. It was very clean. It was more of a home feeling than a hospital feeling. With COVID, a lot of the activities were shut down at this point, and my mom also was in a situation where she couldn't participate in it. She was there for rehab for a while as well as hospice.

Provider Response

Frank

I am currently in the Village at Victory Lakes. You start with independent care; then you go to assisted living; then you go to the other levels of care. The food is satisfactory. I wouldn't say it was great, but it's four meals a day. We start with breakfast and end with an evening meal. You can take it to your room or eat at the dining room (we have dining rooms here). The staff members are very, very nice people; I don't think there could be anyone that is nicer. They're very courteous and caring. My biggest complaint is the finances. I haven't been to others, but this place is very expensive for independent care. I'm paying $5,000 a month, and I've been here for a long long time; that's $60,000 a year. The activities are very limited. We're very lonesome; there's nothing going on here that would keep the people occupied and caring. We have what we call enrichment programs. There are branches here hired specifically to get seniors out of their rooms. We tried Wii bowling, bingo, book reading, and playing cards. They don't take you to show you shows, and we don't even get to play golf off the complex. It's demoralizing.

vhill

Staff is extremely helpful and responsive to the resident's needs and my requests. I am very confident that the resident is receiving good, conscientious care. It is a bit pricey, but worth every penny.

Blanca

The Village at Victory Lakes is a very nice and clean place and looks like a resort. I like everything about the place except that they don't have Spanish-speaking residents, so my aunt is not able to socialize. The only two people that speak Spanish were CNAs, and they can't be with her all the time. They do ceramics, bingo, singing, movies, and outings. They do activities outside their grounds, and my aunt will be watching out the window in her bedroom. The staff is very good. Everyone says the food is good. They have an exercise area, fitness classes, and music. It's a big place. They serve food and everything is very organized. The dining area is like a restaurant. It's a very expensive facility though. From their rehab, she went into respite there, and she's now in a studio. The only problem I have is for her to mingle with other people and socialize.

Patricia

I visited The Village at Victory Lakes. I liked it very much. There are people there that I know. It seems to be everything I am looking for. If you have a problem, there is somebody there to help you with it. Also, everything is in the same area, like my doctors are closeby. The Village at Victory Lakes provides a washer and dryer in each room. The staff members are extremely accommodating and helpful. They showed us around and invited us for lunch. They have bus service to three different areas that the other places didn't. They come to our little town here and then they go to another town east of here. They offer 2-bedroom apartments that seem to be spacious.

JaniceBB

When I was being sent to Rehab, I was scared. I didn't need to be. I was so impressed. Everyone was kind, called us by name, were ready to help even if it wasn't particularly their job (e.g., the secretary would graciously wheel me down to the dining hall when I was having trouble. The therapists were so good. They knew this was scary for me. But they reassured me even though they pushed me to do my best. We got used to the comfortable routine. Even the food was good! Outstanding pumpkin waffles! And I didn't expect to get a personalized menu at each meal so I could choose what I wanted. I hated being in the hospital, but rehab was such a good experience. It was a comforting, healing place!

early death

my husband was transferred from a hospital after major cardiac surgery and near death. he had been on a ventilator for 8 days. after it was removed he was confused and argumentative about coming home. he had not slept for 2 nights when he was transferred. although he was able to move his arms and make a fist, he was unable to grasp things with his hands on arrival.he was given anti-anxiety medication but he continued to want to leave. he was supposed to keep his legs elevated when sitting due to extreme swelling but the wheelchair he sat in all day did not have good functional leg rests. there are no recliners just a larger chair in the tv room with a small footstool that was always in use.he still was unable to sleep and at times hallucinated..at other times he was lucid. when he continued to insist that it was his right to leave i was called to come and collect him. you would think that professionals could evaluate him and work with him. some of his medications had been changed and i had to leave with no new prescriptions. he could barely walk. i was not given any other options or assistance in obtaining help for him. they did let me borrow a walker to get him into a car. the social worker was the one that made these decisions. the nurses did not even know about his discharge. when i get him home that night he was not on any anti anxiety medication and he slept intermittently from 9pm until 5am. . he seemed a lot more lucid after finally sleeping. he then was able to take a nap after breakfast in a recliner with his feet raised. i now have to get information on his changed prescriptions and so his medication is delayed today. i was also told his oxygen levels need to be taken throughout the day but i do not have anything to do this with.he is also supposed to get nebulizer treatments every 6 hours and of course i don't have this either. i am now waiting for a call from the doctors that treated him at the hospital for guidance since Victory Lakes did not provide any.

alinaluka

After being at a substandard horrible facility for the past couple of years, I can not tell you HOW refreshing it has been to place both of my parents at Victory Lakes in the past week. It has been like going from a bad Stephen King house of horrors to the most divine and heavenly place on Earth for them. I am so pleased with the administration, the entire staff, the attention to detail and the responses to every concern that I had as I moved my parents there. I am so happy that I have cried several times tears of joy. What a wonderful place and May God bless everyone who works there. They truly care about the residents and their families andI'm so thrilled to know that there are still places like Victory Lakes where older folks and those who love them can feel safe and cared for well. Thank you so much for being the Christian community that you say you are. Please don't ever change. We need more places and people like you in the years to come.

john334207

I moved in to The Village at Victory Lakes last January. It's very well-maintained and clean. The food is agreeable -- not the greatest but not the worst. The rooms are fine, and the CNAs and nurses are helpful and do what's needed. I play Bingo and some other group games. They have a large area where most of us can gather in and participate in different kinds of activities. They also have two buses, and they take you to doctor's appointments. The independent living has a tavern, a movie theater, a little country store to buy food, and a regular wine and beer bar.

wantonlythebest

When considering this place you must take into consideration that you can not regulate the heat very well. You turn it on and off manually. If you loose hot water or water in general they do not notify you. So you go to take a shower just to be greeted by cold water or none at all. The dinning room accomidations are extremely bad. Staff is great but the services provided are less than desireable. No salad bar. If you need carryout you must call between certain half hour slots. It is not flexible at all! Plus they serve fettuccine with marinara sause. What place does that? The food is just plain aweful too. Apartments are nice and cleaning staff and maintence are their only plus. For what you have to pay, I'd pass.

Jolene111404

Victoria Lakes had a nursing home. The staff was very friendly. They had very good food, physical therapy, and everything imaginable. The rooms were very nice and large. They had bingo and other older games.

gratefulfamilymember

My mother was at Victory Lakes recently for 19 months. After a brief stay on their rehab floor, she became a resident in their health care center. The facility was very clean. The vast majority of ALL staff were very friendly, kind, and compassionate. Staff took time to learn my mom's likes and dislikes by listening to us and observing her. Their Life Enrichment staff were excellent - engaging with all residents and families, and striving to find activities that each individual resident enjoys. Between their assistance and perseverance, and the efforts and personal attention of my mom's regular nurses, they made a big difference in my mom's quality of life, which we appreciate greatly. The food was very good, and dietary staff attempted to address concerns that we had with some success. The Director of Social Services was wonderful - a great advocate for residents and their families. Managers listened when we brought up concerns and suggestions, and were successful in addressing many. While any nursing home is not the same as home, and cannot be perfect given the limitations of challenging resident needs, Victory Lakes made a difficult time in our lives much better because of their compassion and daily efforts.

donahueil-1

I have experienced this facility both as a family member, and as a resident. My wife stayed at the Assisted Living section for about 15 months starting in 2013. The staff was competent and caring. There were issues, as there will always be when caring for a loved one in a place away from home. The activities and accommodations were very nice. Facility was clean and issues were addressed quickly, and properly. My wife moved into the "skilled nursing" section in 2015. As her condition changed there were issues that were raised by other family members, staff and visitors. Most of the problems were dispatched once brought to the attention of the staff. There was an occasional lack of attention to details, but in each instance, once the problem was identified and communicated to the management, it was fixed. In later 2016 I was admitted as a patient for about 10 days. My stay at Victory Lakes was interesting as I was one of the first patients that was placed in the type of room that they are preparing for more ambulatory guests. The room and facilities were pretty good, and the staff was interested in learning how the next generation of residents will want to be treated. All and all, it is a good place, and one of few that provide full serve facilities for a diverse and aging customers.

JohnsonKarin

I will update after my moms rehab is complete but for now.....Major communication issues here. Appears very unorganized. My mom has been a patient for less than 24hours and already has received a notice from VL that her covered care will end in 5 days! She's still in a wheel chair! Karin Johnson

Kenneth23

You have to buy-in to live at The Village at Victory Lakes' individual duplexes. The meals were great. The office people were very cordial and nice. When we walked to the assisted living area, it seemed like there were a lot of people out in the hallway in wheelchairs unattended, and that didn’t look promising to us. They had quite a few amenities, an activity area, a library, a conference room, and a couple of dining areas for independent and assisted living people.

mccscrum

Do not stop, do not go in, do not be lulled into staying. Our loved one went from rehab to nursing care at VL. He was put into a hospice program. He did not need it. The hospice doctor and/or nurse would come and spend four minutes and overprescribe medications (that he was taken off after leaving). The staff would not respond to buzzers and were more interested in tucking people into bed than dealing with any situations (such as checking for rashes). The facility lost brand new clothes, they marked clothes that they were never given permission to mark, etc. The food was terrible - the coffee was colored water, the meats were gummy, and the savories were never savory. We pulled our loved one out of VL and he immediately improved - no drugs, no pads, no wheelchair, etc. They only want your money - run from this establishment. PS - I was at the facility every day for two and one half months - I was not a weekend hour visitor.

Happy visitor49

The Village at Victory Lakes was clean. Things weren’t chaotic or anything. They had a good program, and they had a daily menu of services. If you got worse or something, then you’ll have more assisted-living, and things like that. What I didn’t like about it was the fact that you would have to buy-in. Say, if I wanted a studio; I will have to pay $141,000 or whatever it was. I’d get 90-percent back, but still there’s that buy-in along with the monthly fee. There are recreational facilities, exercise facilities, and group activities like trips. They have a bus to get off the grounds, churches, doctors, and things like that.

Dana15

We visited The Village. It’s in the county that I live in. The decorating is very tasteful. It’s very lovely, but my only problem with it is as far as my husband and me, it’s not suitable in that it has a bar or they call the pub in the middle of the place. That wouldn’t bother most people, but it bothers us. The staff seemed very competent. They drive the people in a bus, and they come to community concerts. It’s run by some Dominican nuns and I’ve recommended this to my friends who happen to be Catholic.

Tom46

We chose Victory Lakes for my father-in-law because a lot of people around here recommended it, and we would be moving him on the 10th. The staff was terrific. The rooms were very nice. They were current, modern, and bright with lots of windows. They had many activities. We saw an exercise class, a Wii bowling group, and people doing something while sitting down.

Karen73484550

The Village at Victory Lakes is very clean, the food is excellent, and the service is really good. However, I feel that they need to have more staff. It is an excellent place. My dad is just there for rehab.

Ray8

My wife was at Victory Lakes for her rehab but she passed away last April. The food was fine. The service was excellent. She got to know most of the people there and they took expert care of her. They were very attentive to her to meet her needs. It was just a very pleasant experience.

Martha Garrett

My mother over the years has enjoyed living here at Victory Lakes, but not anymore. Some of the staff are wonderful, others are questionable. This year while my mother was away from her apartment (Independent living) someone accessed her place and was looking into her personnel property without permission. I noticed this myself since I was there prior to this incident and everything was fine. I find it questionable that people have keys to enter a resident's home without their permission. This facility is beautiful inside and out and the dining hall staff and the wellness center people are wonderful to her. The food is not as good as it use to be - its just OK. As far as the Amenities in the building, they are pretty good compared to other retirement places. In the past when my parents were looking into a facility to retire, the most important thing to them was their safety, medical needs near by, and a relaxed environment. At that time this facility met those requirements. At this time, it does not!