Regal Pointe At East Cobb

Michelle

My mother moved to the Regal Pointe at East Cobb. She started in the assisted living section and then moved to the memory care unit. They've been very helpful and transparent, and my mother's care has been very good. It's also a smaller facility, so it feels quite homey. Her original room was a two-room apartment with a kitchenette and a private bathroom. When she moved to memory care, it's a single-room suite, so it's essentially a studio with no kitchenette. It's just a room with a private bathroom. The memory care unit is a locked wing. The staff is familiar, though, because the same ones float from the residential assisted living area to the memory area. They have a lot of daily activities and weekly outings for the assisted living section, but that doesn't really apply to the memory care unit because it's more limited there. She could go on an outing with the memory care people, if I were with her, but I can't be with her because I'm working, so there's less in the memory wing. However, it's not necessarily bad. It's just more appropriate for where they are in their journey. In the memory care unit, there is a community room, which is like a living room area where they do activities. I'm not sure how often because I'm not there all the time, and they don't really post it up as they did in the assisted living section, where they had daily calendars that you could pick up, and they would tell you what was going on, hour by hour. They don't really do that in the memory care wing. The unit has its own dining room and its own kitchen, but the meals are made in a central kitchen, and then are brought over. They have a small kitchen area for whatever they're doing in there, but it's not a full meal prep.

Merry

I visited the memory care facility of Regal Pointe at East Cobb. They are good at listening, but quite salesy. When we were at this other place we were also touring, the person there knew a lot of the names of the people and asked somebody questions like have they drank water, and then asked somebody on the staff to get them water. As we're touring this place, though, we saw somebody there standing, nobody was with her, her mouth hung open, but the person we were touring with didn't say hi or address her. He said excuse me and walked around her and then closed the door. He told me sorry and that he had to close the door because she might come in. This is a person who knows who she is, so that didn't feel great to me. He really listened to me and talked about how he got into this because of his own parents. However, after we toured the rest of the facility, and as we were going into the memory care, he said, "This is going to be really sad". I feel like that's how he sees it, and projecting it like that felt like he didn't respect the people who were in that wing. The room size was fine, but I think my biggest concern was that there was an overpowering smell of urine. I would expect that there'll be some urine in some places, especially since it's lunch and on a memory care wing where there's going to be a lot more incontinence. Other than that, the dining area looks satisfactory, and the parking was easy. I would say that on the assisted living side, it was clean with interesting facilities and activities. However, the memory care side was just depressing. My grandparents were in a nursing home through my teen years, and I'm not usually one to say I was triggered by something, but I was triggered by something there. I came home and literally sat in a chair for a while.

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