Regal Pointe At East Cobb

Merry

I visited the memory care facility of Regal Pointe at East Cobb. They are good at listening, but quite salesy. When we were at this other place we were also touring, the person there knew a lot of the names of the people and asked somebody questions like have they drank water, and then asked somebody on the staff to get them water. As we're touring this place, though, we saw somebody there standing, nobody was with her, her mouth hung open, but the person we were touring with didn't say hi or address her. He said excuse me and walked around her and then closed the door. He told me sorry and that he had to close the door because she might come in. This is a person who knows who she is, so that didn't feel great to me. He really listened to me and talked about how he got into this because of his own parents. However, after we toured the rest of the facility, and as we were going into the memory care, he said, "This is going to be really sad". I feel like that's how he sees it, and projecting it like that felt like he didn't respect the people who were in that wing. The room size was fine, but I think my biggest concern was that there was an overpowering smell of urine. I would expect that there'll be some urine in some places, especially since it's lunch and on a memory care wing where there's going to be a lot more incontinence. Other than that, the dining area looks satisfactory, and the parking was easy. I would say that on the assisted living side, it was clean with interesting facilities and activities. However, the memory care side was just depressing. My grandparents were in a nursing home through my teen years, and I'm not usually one to say I was triggered by something, but I was triggered by something there. I came home and literally sat in a chair for a while.

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