Brookdale Augusta

This place is terrible. Brookdale does nothing. They have 3rd party companies to come in and bathe and put the residents to bed. You have to hire a nurse just so you know your loved one is being taken care of properly. There have been 3 executive directors in the last year. No one returns calls. The med techs know nothing about healthcare. They are just given that title. I can go on and on. I wish my loved one was in a different facility. We pay for just a roof over her head. That's pretty much it. Stuff gets stolen. I buy her all her hygiene products. The call button to get a staff member, haa forget it. I don't recommend this place.

My mother-in-law moved into Brookdale Augusta. The place is very clean and the people that work there go out of their way to speak to you. They're pretty friendly, the food is pretty good, and they have lots of activities. My mother-in-law enjoys playing bingo, cards, and the other stuff that they have for them to do. Some of them go on outings. When it's time for meals they knock on people's doors to make sure that they know what time it is, and to come and eat. If residents don't feel well, the staff will bring them a plate, sandwich, or whatever the residents want. It's pretty easy to check her in and out, and it's centrally located to everything. The rooms are not giant, but there's room for a bed, dresser, a small couch, a place to watch TV with a few chairs, and the she has a small refrigerator with a freezer on top of that. We can bring her ice cream, but they always have snacks and food set outside the dining room, as well as coffee and tea. It's nice to have something they can eat or drink without having to ask. This place is rather large. It's all one-story. She walks a whole lot, she's getting more exercise, and they have therapy too. The staff is flexible. They do a really good job of giving her medications, and they also stay in contact and call me several times when there's a problem with getting prescription refills. They have a pretty good variety of food, they try really hard, and the menu has healthy stuff, like green vegetables and roasted chicken, but he changes the flavor. It's pretty clean, they replace the carpets whenever anybody leaves, and the paint is fresh. They're pretty reasonable compared to everybody else. It's way more manageable than I thought it would be.

My mother was supposed to stay in Brookdale Augusta , but it didn't work out. When we first got there, everything looked well, and everybody was nice and friendly. My mother has problems with not sleeping at night, so she would wake up at night, and she fell a couple of times. They called me to tell me that she had fallen out of the bed because the bed didn't have a railing. My mother said they took her to the dining room the first time, but since she was having problems using her fork, her own private nurse that sits with her at home began to stay there with her from 8:00 a.m. to 5:00 p.m. so she could feed her. Everything was going good as well as could be expected until we got ready to leave. My mother had just had laser eye surgery, but they lost all the drops, and they still don't know where the drops are. Also, half of her clothes were missing. The personnel were very nice. If I have another relative that was more self-sufficient, I would probably give them another chance, but it didn't work out for my mother because she was just a handful. Also she kept wanting to come home. They did take them out on trips once a week. They took them to the library and to Wal-Mart. The day I visited, they were learning to knit, and they were doing arts and crafts. The place was nice, clean, and neat, but one of the things I did not like about Brookdale is that they did not have a handicapped entrance in the front. There was no handicapped ramp and you had to go to the side.

My mom has been at Brookdale Augusta for about two years. Since they fired the guy who was running the place, it has really gone downhill. He was really affable and very nice to all the ladies, but I wouldn’t give them a very good rating right now. They could bring him back; he got everybody excited about taking care of the residents. They have a fair amount of activities, but in the two years that my mom has been there, she has not taken part in a single activity. They have a small, open area big enough for one picnic table.

My mother is in Brookdale Augusta. The staff is very courteous, and clear and concise on what they offer in terms of service. They have different activities, like Bible studies and weekly trips. They are scheduled to go to different places and do different things and have events scheduled within the facility for the occupants on a day-to-day basis. They provide transportation for doctors' appointments. If the staff does not know the answer, then they know who to speak to get the answer, but they never leave any questions unanswered. They are paying attention to details and capturing the customer's requirements. They have a person that actually comes in and provides any special needs that you have.

Brookdale Augusta was nice. It was very inviting and homey. The room was empty when I came in, so I really couldn't judge how much furniture you could have in there, but it seemed comfortable enough. The bathroom was nice. The dining room was very inviting. They had activities while I was there, and they had a lot of participation, so they probably had good activities. It had carpets and did not looked like a hospital.

Brookdale Augusta was a nice place and very clean. Everyone was very friendly. The rooms were nice, and they were all studios. They did an assessment on mom to see what level she is.

Brookdale was very nice. Basically it was the kind of layout where the people got dressed and went to a dining facility, so it’s more social. The staff were very nice and knowledgeable. I like the setup of the dining area. Sanitation was good, no odors, and it was a very nice facility.