Brookdale North Augusta

The facility is kept really nice and neat. The structure is up-to-date and has a very pleasant smell. As you visit this facility, you will be greeted by very nice employees who are there willing to help and assist with anything that you ask of them. I did however notice a lot of people living within the facility, that looks like they have no family or friends to help them with personal needs such as money and sorts. They look so lonely and I feel like sometimes they feel abandoned. This was not really pleasant to experience. The food they feed the elderly does not look like normal food. It looks like it is slop, although I noticed it does have a pleasant smell. Which I thought was really odd. When I visit this facility, I never have any problems with the employees. Everyone seems so kind and well enthused at seeing people visit their facility, they are always trying to help and find a way to make it as comfortable as possible for the ones residing there.

I had always heard wonderful things about this facility but up until recently had never had the opportunity to see for myself. What I found was that the staff members were always friendly and courteous. I especially noted how nice they were to "Papa's" young three year old granddaughter. When she visited they would always make a point to say hello and actually speak to her, which I thought was so very sweet and really helped her cope with this change in her "Papa's" life. While I personally did not have any contact with the social worker/admitting team I thought that it was wonderful that they were able to place "Papa" and his wife in the same room. I felt that this was so important because it allowed them some sense of normalcy at a time when they were dealing with much upheaval and turmoil. The building and grounds are beautifully maintained, and it's obvious the staff take great pains to make sure that the facility feels like a home rather than an "institution." This, again, is wonderful for the residents and the family and friends that are frequent visitors. Another big benefit of this personal care home was it's location. It is located in the center of town and was therefore easily accessible to all family and friends who visited. All in all, I really don't have a negative word to say about this assisted living center. I hope that my own parents will not need such a facility for many more years, but if/when they do I would not hesitate to use Sterling House.