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Heartland of Zephyrhills
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Reviews of Heartland of Zephyrhills
Nursing Home Reviews for Heartland of Zephyrhills
August 16, 2017
I am a friend or relative of a current/past resident
I choose this facility because of the 5 star rating, I should have done more research on what it takes to earn this rating. This facility on paper is great in reality it was an awful. My mother was there for short term rehabilitation. She came directly from hospital setting, None if the orders for follow up with specialists doctors were provided even though they were ordered. I asked several times had she been seen by certain doctors. The nurses would just say the doctor hasn't made his rounds yet. I spoke with the social worker she was very rude and unprofessional. She stated that I needed to be proactive in my mothers care and I should have asked for the specialist as soon as my mother arrived to their facility. If they are ordered why do I have to ask for them? She went round and round with me continuing to lecture me about being proactive in her care. She stated that the psychiatrists doctor only has to come in every 30 days and that this is why my mother wasn't seen this is only one example. She was not at all helpful or considerate to my mothers needs. Upon being discharged they did not consult with me on the items she needed for home care but asked my mother whom clearly was not stable and was being dismissed because of this. Not one time did the social worker call. The nursing staff gave me hand written dates of appointments to follow up on, and even they were wrong! I showed up to an appointment on the wrong day and time. How hard is it to write the correct time and date down. On a positive note about the facility the CNA's are excellent and care personally about the patients.The aides are very caring and willing to help and do whatever needs to be done. Many times when I can to visit my mother was placed outside of her door in a wheel chair just sitting in the hallway. This would have been alright if she were mobile enough to wheel the wheel chair around. She is not due to a stroke her left side is paralyzed. After breakfast, lunch and dinner they are placed outside the room to wait. After she received therapy she was placed in the hallway as well. Their is no common area besides the dining hall or patio outside. Everyday my mother was there she ate dinner in her room alone because the staff said no one wanted to go in the dining hall. My mother was not asked. I could go on and on about my mothers stay here but I won't I just wanted to state that this facility is not what is shows on paper. I believe you should look at other facilities for your loved ones. Heartland failed our expectations. I gave them 2 stars on because of the CNA's they tried their very best to make her stay comfortable. If I could only rate them the rating would be much different.Provider Response
March 04, 2017
I am/was a resident of this facility
Heartland of Zephyrhills is very clean, and they are very loving towards the patients. At first, my father went into rehab, but he is going to be there for long-term care. He is on a diet where everything is ground up, but the food seems to be fine. He is not eating a lot, but then he doesn’t usually eat a lot anyway. The staff is wonderful. The nurses and aides are very caring, willing to help, and do what needs to be done. I have seen them interact with him and other patients, and they have all the patience in the world. He has dementia and Parkinson’s, and it is not easy interacting with him or other people who’ve had a stroke. They are very kind, and we are very happy with them.Provider Response
Thank you for sharing!
January 20, 2016
I am a friend or relative of resident
My Mother-in-law is at Heartland and it is a wonderful place. The staff is so helpful and professional. The facility is clean and I am so happy. Thanks Staff for all you do.
August 12, 2013
I am a friend or relative of a resident
My husband has been in long-term care at Heartland almost two years. I have been so grateful for the office personnel and medical staff. From the beginning they took time to explain everything, and help with any resources I needed. The CNA's are excellent and care personally about the patients. One example that happened recently: my husband's roommate was in the last moments of life, and as his breathing slowed, a CNA came and sat with him, asked if she could pray with him, and sing for him. It was early in the morning, and no family members were able to get there yet. It left quite an impression on my husband, and I shared the incident with the man's wife. She broke down in tears, and said how grateful she was to everyone. Even the cleaning personnel take time to talk with patients and will get help for them if needed. Nursing staff is excellent also. Once-in-a-while a substitute nurse is on the floor, and they aren't always as friendly, however, they are taking care of medicine distributions etc. and have little time to get to know the patients as individuals, unless they are filling in for a longer time and get the routines down. I can't fault them, since they are excellent nurses from what I can tell, and their first priority is to correctly distribute medicines etc. They will all take a moment for a family member that has specific questions. I always heard horror stories about specific nursing homes over the years (my sister even worked at one as a RN and she even told me some of the home's problems where she worked). I know God prepared the way for an opening at Heartland on the day we needed it and from the beginning I have been blessed with the care and understanding everyone there seems to have. From the receptionist to the head personnel, I'm always greeted with a smile, and have been surprised that most of the staff know my name, and the patients names. They go the extra mile. They have a wonderful activities director, and staff, who always are looking for ways to reach out to the patients and include them in the different activities. For patients who are unable to do much to be involved they take the time to talk one-on-one with patients, trying to find activities they might be able to involve themselves. From what I've observed the meals are tasty and varied. Obviously, not all patients eat all the food due to physical limitations, but those that need personal care and feeding are taken care of with patience and love. There is a nice courtyard (fenced in) with open and covered areas. Those who enjoy the outside are outside at every opportunity they have. Heartland also has a rehab section, and I have heard good things about that area of the home also. Overall, I have been very impressed with Heartland Nursing Home and would give them an excellent rating.
August 11, 2013
I am a friend or relative of a resident
My mother is at Heartland nursing home and she has been there for six years. It is a clean facility. Everybody was very cordial. They are attentive and helpful. The rooms are too small. The food smells good and its fine. They got two dining rooms.
About Heartland of Zephyrhills
Heartland of Zephyrhills is a senior living provider in Zephyrhills, Florida that offers residents Nursing Homes.for more details on services and rates.
Map of Heartland of Zephyrhills