American House Zephyrhills

Bruce

My parents moved into American House Zephyrhills. It's a very big, fancy place with many apartments, studios, one-bedroom, and two-bedroom. The staff is very helpful and very friendly. There are lots of activities to go to. We're pleased with it. They have a one-bedroom apartment and it comes unfurnished, so we have to supply all the furniture to make it their home. They have a theater place that's available for anybody. They have their bingo, sing-alongs, lots of puzzles, crafts and arts, and they bring in outside entertainment. There's plenty to do for the residents. They need more staff, but they're on a hiring freeze right now. The staff members that are there are stretched thin, but they're very gracious, accommodating, and friendly, and it's not their fault if there are not enough of them. They need more of a food selection for diabetics. They should have more sugar-free options. Otherwise, the food is good and there's plenty of it. The layout of the building is very nice.

Provider Response

Cathy

American House Zephyrhills is beautiful. There are very nice people in there. It's nice. The tour was nice. They took you all over, and they showed you where they exercise. They have a big library and a big theater. They can go and get snacks if they want their snacks. They have a salon and a barber shop in there. You could either get a good-sized room and put a twin-size bed in there, and you have a little kitchen. They also put the microwave in there. The staff who took me around was very nice. She took me all around. I don't see anything bad about that place at all. It surprised me because normally you'd see something. The people were sitting down in the living room by the fireplace. It seemed like they were all happy in there. The landscaping was nice.

Provider Response

Shane

What I liked least about American House Zephyrhills was the price. It was too expensive. It was on a bigger, more grand scale. The location was good. The staff was very nice and welcoming. However, my mother can't afford it, and they don't take Medicare. It's only private funding, so that's a big problem. They had an area for stay-in-place exercise for those who couldn't get around much, but could get some exercise. They had bingo and movies. They had a movie room with movie chairs. It was a miniature theater room set-up, which was cool. But it's also more expensive. It's fancier, larger, and more expensive. The place seemed a little more worn down. There's a little bit older feel.

Provider Response

Julie

We toured American House Zephyrhills, and they were ready and waiting for us. They welcomed us, answered all of our questions thoroughly, and gave us some additional information for veterans. They toured us in the facility, and they gave us a gift when we left. It was all very nice, and the place was beautiful. The staff was exceptional, professional, and nice. She answered all our questions, and we left there feeling good about the place. We saw a library area, a large dining area, a memory care area, and a special dining area for those individuals. They showed us a theater and just some other nice things. We got Dad on their waiting list. We also spoke to a man who was there visiting his father. His father has been there for several years, and he told us that he was very happy with the way his father was being taken care of. He had no complaints and told us it was a good place.

Provider Response

Joanna

We went to American House Zephyrhills. It was wonderful. The place is very nice, very organized, and very clean. It's just really nice and clean, and the staff was very pleasant to deal with. She took her time and showed us a couple of different options as far as my dad's actual living facility and what it would be like and things like that. And she shared the cost and we were working on a plan. There were two different layouts from my memory. One had a separate bedroom and living area with the kitchen, and the other one was just like a little main area with the bathrooms, and more like you could put your own little refrigerator and stuff in there. It didn't have a separate little kitchen, but I don't know if that was something he would have needed anyway at this point, he just has a little refrigerator, a little table and chairs, his bed, and TV and stuff like that. But the other one was a bigger, more apartment type. What I liked about the place too, is the bathrooms were really nice and roomy and big. So it would make it easy for them when they're trying to utilize walkers and things like that. The staff was very informative, very pleasant, and answered all our questions. And actually, she has gotten back to me and I've kind of tried to get back with her. So she's very diligent about keeping in touch and trying to make sure that we're ok. We were making plans to go over there again, like during one of their social happy hours so Dad could see what it was like and the atmosphere there.

Provider Response

Gloria

We toured American House Zephyrhills. It was higher priced. It was beautiful. In fact, I even told my siblings that the day I need to go to someplace like that, I would go to American House because it's just really gorgeous. It was my second choice. The young lady that gave me and my brother a tour was so sweet. When we were sitting waiting for our tour, I got to speak with someone that's been there for three years. She was overjoyed with the place because she had been mauled by a dog. It nearly took her her life. She needed assistance and has been there. She loves it. The tour really told me why she loved it. It's beautiful, and the amenities are terrific. They had great care for the seniors, and a lot of good activities for them. It's very close to a hospital.

Provider Response

Reviewer#JM021122

My mom moved into American House Zephyrhills. We chose this for my mom because the location is close to my house. The staff is friendly. My mom's room is nice and adequate for her size. We ate in the dining room one time, and the food was good. The dining area was nice, clean, and friendly. The atmosphere feels safe.

Provider Response

Lynn

I toured American House Zephyrhills. It was like walking into the most expensive hotel you have ever walked into. It was beautiful on the inside. They had a floor for rehab with an exercise room and stuff like that. If I had money and I was going somewhere, I would go there. It was nice. I only got to see the room where my brother would be staying. It was a nice-sized room. They have one-bedroom and two-bedroom apartments. The staff showed me everything, and it was very nice.

Provider Response

Reviewer#LD111022B

American House Zephyrhills was beautiful and clean all the way. It was brand new, and it looked like a hotel. The bedroom that I saw had a balcony, a mini kitchen, and a bathroom. It was very clean. If I had the money, that's where I would put my father. No question. There were activities to do and they encouraged everybody to come out of their rooms. The staff was very encouraging and very informative. They had a courtyard and happy hours, and they take the residents out shopping.

Provider Response

Robert

I thought American House Zephyrhills was top of the line. They gave us a marvelous tour. The place was clean and the employees were very polite and professional. The rooms were very well measured in terms of size and they gave us a good chance to see different rooms and different price levels. They were very kind, made their best effort, and were professional in that regard. They showed good interpersonal skills. The dining room was absolutely beautiful. They had smaller dining areas where you could have parties with your families and close it off if you wanted to. As you came in, you'd see this beautiful fireplace. It's a nice family-type room that's very large and well-decorated with nice pictures on the wall and color variations. It gave people a sense of security and balance. We saw a couple of units that were occupied. The residents looked very happy. Their rooms had pictures of families, and they seemed clean and well taken care of. We watched several of the residents working together with the staff down on the main floor while others were going up and down the elevators. They seemed very content. The grounds were well kept up and you can drive up to the front comfortably. They have ramps for wheelchairs and other transport.

Provider Response

Lorraine

I had an in-person tour of American House Zephyrhills. It was awesome. It was a nice facility. The staff seemed nice. The rooms were nice. The accommodations and the program seemed nice. They have a meal plan and different activities. I think they had a salon or barbershop. It was convenient from where I plan on moving to. It was really close to my house, so that was good. The grounds were clean and well-kept. It's a very well-maintained property. The staff was personable, knowledgeable, and friendly. They didn't have a refrigerator, which I thought was a little odd, and it didn't seem to have a place where you could put one.

Provider Response

Patricia

American House Zephyrhills was what we highly recommended. It's just very impressive and just up high on a hill. It has a view of a small pond across the way. I think every unit had a balcony on the second floor. You could go from a single room, then all the way up to the full care. One of our friends was there, and she got worse, so they moved her into a nursing home. The staff was wonderful and very informative. She was factual. She didn't try to glamorize anything. We got the menu and it seemed adequate. We went up to the second floor because that was where she was showing us a one-bedroom apartment. There were two men sitting there playing some kind of video game on TV that was in a central area, and there was another couple of men sitting there watching them play these games. They were all very jolly, having fun, and enjoying themselves. If it was on our income, I definitely would want to live there if I needed assisted living. It was a beautiful facility. It was like being in a home. It was super clean, and everything looked like new. I think most people would want more, as far as the updated equipment, appliances, and carpeting.

Provider Response

Judy

We toured American House Zephyrhills. We met with a young lady, and she was very helpful. We had a number of questions, and she answered all of them very well. She showed us everything: all of the building and the different rooms. Everything that we asked, she did explain. We saw the studio, and we saw one bedroom; they're very nice. They would be comfortable. You furnish your own furniture. They do your laundry, and they come to your room and take it. They do it on your floor. It's done not as a group laundry, but just as theirs. They offer free cable. They have a bus that will take them for appointments. They do have exercise classes in a room. Somebody was leading them and exercising. They have crafts for them. They show movies for them downstairs and give them popcorn and on Sundays and Wednesdays. They have church services. It's very nice. It's like a Hilton. You have nice views at your window, and the dining room was nice.

Donnie

American House Zephyrhills was a newer facility. It was very clean. The staff was very nice and very knowledgeable. Overall, it was a very nice facility. It was spacious. The way everything was laid out was very nice. They have rooms where they play bingo, they do arts and crafts, they get together, they socialize, they have church services, and so on and so forth. Those areas were laid out very nicely. They were very spacious, very nice, and very clean. I saw the kitchen, and it was very nice and very clean. The staff was very nice, very knowledgeable, and very friendly. Everyone I saw spoke to me. It's a very nice facility.

Provider Response

Reviewer#AS0611g

American House Zephyrhills is the one that we're going to pick. It's the newest of the ones we've visited. It was originally built for independent living, so the rooms feel like you're in an apartment. It doesn't really feel like you're in an assisted living. It's very much laid out so that it feels like you're walking in a hallway of a hotel. It's very nice, and it's up to date such that they have kitchen areas with actual wooden cabinets that are up to date. They actually have full-sized refrigerators and full stoves. The stoves are not hooked up, but if you have someone who is still mentally aware, they will consider hooking the stove up for them. There was no other place that actually even had a stove in the room. The only staff we talked to was the person who gave us the tour, and she was very knowledgeable and very nice. They have a pool table, a little bar area where they have a happy hour, a dining room, a private dining room, and an actual exercise area. The big thing that they have is the rehab facility on the second floor, so you don't have to go out for rehab. Their rehab is connected with the hospital; their staff comes and does rehab on site. They have different levels of care, and they rank them depending on what they need. Level 1 is the minimum, like getting them out of their bed. If they need bathing, that might take it to Level 2. They had a back courtyard, but the rooms that we looked at all had a balcony. The balconies have room for two seats and a small end table, so people can go outside without leaving their room.

Provider Response

Cheryl

My mom will move into American House Zephyrhills next week. It seemed to be really well-run, it was kept up really well, and it was in close proximity to our home. The staff was really helpful. The facility was very clean, and it had a very nice, homey feel. My dad saw her room; I haven't seen it. Because of COVID restrictions, we haven't been able to go in and out, but it seemed to be very nice. They were redoing the floor, because most of them are moving, too. They are doing things like installing vinyl flooring now as opposed to carpeting, because it's too hard to keep the carpets clean.

Provider Response

SD

American House Zephyrhills had a nice layout and a lot of activities, but it was over in the Zephyrhills area, which is a little bit further from me. There also weren't a lot of things to do outside. It's for someone that's not that mobile. The staff was really nice, and all the residents that I met seemed happy. They had studios and apartments available.

Provider Response

James

My mother-in-law has been at the American House Zephyrhills memory care unit for a week now and she seems to be doing well. It's a very nice facility. The staff seems very caring and very much involved with the residents especially on the memory care unit. She gets almost one-to-one care. So far, we're very pleased. She has a small one-room apartment and a very large bathroom. It's very comfortable and very well put together, neat, clean, and looks brand new. They have a library, game rooms, and all sorts of activities going on every day. They are doing an excellent job. It's one of the nicest facilities I've ever had an experience with. The staff is very attentive and very much tuned in to what's going on, very conscious of what needs the resident has, and what things work well with the residents. The food looks very good. They have lots of space and different areas that provide opportunity to the residents to be involved with things. She was in a regular assisted living apartment in the same community, which had a primary room, a bedroom, and a bathroom. She was only there for a week, but it was equally as nicely appointed as the one she moved into. It was very reasonably priced for the service that they're providing.

Altha

I really like American House where both my parents are staying. It's very clean, and I didn't notice any smell when I was there. It is very nicely decorated. When I first walked in the door, I was greeted by three different people who were very friendly, inviting, and totally engaged in conversation. They answered my questions and showed me the whole building. The staff is very accommodating. The food was good. The only thing is that they tend to be short-staffed. The girls have really gone above and beyond with my parents for the most part. They have bingo, cards, Happy Hour, and entertainers who come in to sing. They also take them on outings. I think they have sufficient activities. For the amount of care my dad receives, it's reasonable. It may be a little bit on the higher side, but it's not outrageous.

Ruth

American House Zephyrhills was nice and had a lot of activity going on, but I wouldn't want to be there. It was clean, but it's different from what I would want. The layout of the place was a little confusing to me. Some guy was playing music when we were there, and people were sitting around listening to him. They served a meal that I wasn't happy with because it was all fried food. To me, it's not what elderly people would need. The person who toured us was very nice.

Winn

My parents stayed at American House Zephyrhills for about a month. The appearance was fine, but it felt like being in the hospital with a lot of people being pushed around in wheelchairs and walkers. They didn't like the food very much. It was at best cafeteria-style. They didn't like the rigid hours where you had to eat on a certain schedule. They were OK with the staff. There weren't a whole lot of activities other than some downstairs in the recreation room, like bingo night once in a while, but for the most part they said it was fairly boring. They sat in their room and watched TV and went down to eat because everything was on a tight schedule. They didn't really like that. The only deficiency I saw in the staff was all related to the food and the dining facility. The day I ate there, the girls came to the table and couldn't even tell us what was on the menu. They had no idea what food was being served for that day. Overall, the facility was really nice. They should improve on the food and have more activities to keep people a little bit more engaged and busy.

Sue876234

When you walk into American house, it's beautiful and clean, and it smells wonderful. The staff greeted us immediately. We had a meal, and it was excellent. The rooms are very nice and small, but it is really perfect for an Alzheimer's patient; a bigger room scares them. The staff was excellent, they explained everything, and there were lots of stuff going on. They were doing crafts when I was there -- they were making jewelry -- and it was nice. It's probably the best.

TheresaOPJPG

American House Zephyrhills was very nice, very clean, and had nice amenities. It seemed like they had a lot for their residents to do. The rooms were nice, spacious, and had nice views.

Debra J.2

American House was gorgeous. It was nice, and my mother decided that if she was ever ready, that's probably where she would go. It was wonderful and beautiful. We had lunch, which was wonderful. We visited the apartments. They were very nice. It seemed like a very well taken care of establishment. Everybody there seemed very happy and at her level, mentally. It was more for people that had a lot of physical issues rather than mental, and that's what we liked about it. The staff was wonderful. It was very pricey, but as far as the care that they told us people receive there, it seemed perfect.