American House Zephyrhills

I really like American House where both my parents are staying. It's very clean, and I didn't notice any smell when I was there. It is very nicely decorated. When I first walked in the door, I was greeted by three different people who were very friendly, inviting, and totally engaged in conversation. They answered my questions and showed me the whole building. The staff is very accommodating. The food was good. The only thing is that they tend to be short-staffed. The girls have really gone above and beyond with my parents for the most part. They have bingo, cards, Happy Hour, and entertainers who come in to sing. They also take them on outings. I think they have sufficient activities. For the amount of care my dad receives, it's reasonable. It may be a little bit on the higher side, but it's not outrageous.

American House Zephyrhills was nice and had a lot of activity going on, but I wouldn't want to be there. It was clean, but it's different from what I would want. The layout of the place was a little confusing to me. Some guy was playing music when we were there, and people were sitting around listening to him. They served a meal that I wasn't happy with because it was all fried food. To me, it's not what elderly people would need. The person who toured us was very nice.

My parents stayed at American House Zephyrhills for about a month. The appearance was fine, but it felt like being in the hospital with a lot of people being pushed around in wheelchairs and walkers. They didn't like the food very much. It was at best cafeteria-style. They didn't like the rigid hours where you had to eat on a certain schedule. They were OK with the staff. There weren't a whole lot of activities other than some downstairs in the recreation room, like bingo night once in a while, but for the most part they said it was fairly boring. They sat in their room and watched TV and went down to eat because everything was on a tight schedule. They didn't really like that. The only deficiency I saw in the staff was all related to the food and the dining facility. The day I ate there, the girls came to the table and couldn't even tell us what was on the menu. They had no idea what food was being served for that day. Overall, the facility was really nice. They should improve on the food and have more activities to keep people a little bit more engaged and busy.

When you walk into American house, it's beautiful and clean, and it smells wonderful. The staff greeted us immediately. We had a meal, and it was excellent. The rooms are very nice and small, but it is really perfect for an Alzheimer's patient; a bigger room scares them. The staff was excellent, they explained everything, and there were lots of stuff going on. They were doing crafts when I was there -- they were making jewelry -- and it was nice. It's probably the best.

American House Zephyrhills was very nice, very clean, and had nice amenities. It seemed like they had a lot for their residents to do. The rooms were nice, spacious, and had nice views.

American House was gorgeous. It was nice, and my mother decided that if she was ever ready, that's probably where she would go. It was wonderful and beautiful. We had lunch, which was wonderful. We visited the apartments. They were very nice. It seemed like a very well taken care of establishment. Everybody there seemed very happy and at her level, mentally. It was more for people that had a lot of physical issues rather than mental, and that's what we liked about it. The staff was wonderful. It was very pricey, but as far as the care that they told us people receive there, it seemed perfect.

My wife has been in the memory care unit for the past 3 months. I visit her daily. I am always impressed that everyone from the receptionist to the executive director is fully aware of what is going on, and clearly dedicated to their roles. It is a happy place. The staff in the memory care unit is very vigilant in supervising the residents in all ways including hygiene, activities, medicine & support. She receives extremely helpful physical therapy on premises. I would identify many people by name but I am sure that I would leave some off. The bottom lie is that this is a friendly place with wonderful amenities and a caring staff. They make it feel like home.

The facility looks very nice. However, we found that the activities and services provided were only minimal. It appears that most residents here are just waiting to die. The biggest problem with this facility is the nursing / wellness administrator and staff. They do not return phone calls in a reasonable amount of time, are unable to keep track of Dr. appointments and communicate effectively with residents, and provide accurate information about the residents. We had to find a better facility with competent nursing staff.