Charter Senior Living at Terra Bella

Debbie

I did not see a lot of people walking around, so it was kind of hard to get a feeling, though it had the very best apartment. It was big and my mom would have liked that part. The staff who assisted with the tour was great. Everything seemed good, but I just didn't see any people.

Susan

We toured. I like that very much. I thought that esthetically, it looked good, it was clean, and the staff we spoke to was very friendly. The residents appear to be happy, the ones we saw walking around. If it was me, I would have gotten into that place. It was very nice. They were very helpful and very friendly. They did a great job giving us a tour and telling us about the services they provide and the activities that are available for the residents. It was great. It was a good atmosphere.

Mary1

I toured. It was a beautiful campus with lovely grounds. It was just very welcoming. It felt great inside. The dining room is lovely. There are the actual rooms, we got to look into a few of the different apartments, and they were really nice. The staff was everywhere, very friendly to us, even people we had never met before. They answered all of our questions, and they were very knowledgeable. The rooms looked pretty new and everything was clean. Everything smelled really good.

Gloria

My mom is in here. They found an assisted living apartment for her. It was fairly new when Mom went there three years ago. That was around the time when we noticed that she needed more assistance. I think she is happy that we were able to keep her there because she really made some friends. The programs are really good for her. Even though she's in the assisted living side, she's still participating in bingo and gets to see all her friends. She just needed assistance because she is unable to get around like she used to. She is happy there. They have been very good for my mom. They treat her like family. They got to know me and my siblings. We are all on a first name basis in three years. They are all like family to us now. They are really great people. Even when she was in the independent side, if she didn't feel well, they would actually bring food up to her. They do the same on the assisted living side. The food is great. If there's something on the menu she didn't want, they would make something for her. It has always been like that. They are very accommodating. She only participates in a few activities. They have a swimming pool. She never used that, but she loves her bingo and some crafts. They have live entertainment every once in a while. They have pub days, where you can go down and have a glass of wine with cheese and crackers. They have a lot of things going on all the time. The entire place is just beautiful. In fact, it reminds me of my own home. It is expensive, but I think you get what you pay for, like the accommodations, the choices of the different rooms, and other things. Mom just needed a studio. She came from a 1-bedroom, very large apartment. She's in a studio now, but she's happy. She's got her easy chair, her bed, and all of her dressers. She is happy.

Kimberly

My father moved in. The reason we chose it is because he felt that that was not a place to go to die. Everybody was very upbeat, everybody was very friendly and he felt like it was a lively place. They're very, very clean and very nice and he's ecstatic over the food. They have activities done daily. Everything is very clean and easy to get to. The pool was extremely nice and warm, and everything seemed to be great for him. They have a salon, they have a fitness room, a happy hour bar area, a TV room, and a movie room. There are nice areas for the family to sit in outside of their room. It's rather pricey, but for what they have, it's very nice.

Lori

It's really wonderful. My mother has been there for about a month. It's beautiful. It's bright and cheery. What really makes it stand out is that the staff is fabulous. They're caring. They really get to know the residents there. They're just very caring and understanding of their conditions. They try to account for the good days and bad days. My mom is eating very well and she says, "It's good. I've actually tried a few things, and it's been very tasty. They're good." My mom has to have a soft mechanical diet. They usually cut up her food before they bring it to her, so just a lot of things that are easy, easy to manage. There's an outside therapy company that serves people in the community, and my mom's been getting therapy through them. I think they decorated pumpkins for Halloween. One day there were some jokes on the board. I guess the residents in there were going over the jokes because I asked my mom, "Oh, look at these jokes." She was like, "Oh, we did those this morning." She has a nice window that faces out to a nice nature area. There's a little water retention pond and trees, so I've set up a bird feeder for her. The birds haven't started coming out because we just got it out, but she has a nice view from her room. It's very clean. It's pretty like hardwood looking floors in it. The only downside is the rooms are a little small. I understand why, because they don't spend a lot of time in the rooms. They try to keep them out in the commons areas, so they can keep them engaged during the day. Then at night when they go in the room to sleep, they don't really need that much room. We did go outside. There's a little patio area for memory care that the residents can go out on, and there are chairs out there. It is to give them a chance to be out in the fresh air without wandering off. They don't go out there without someone with them. It was nice having a little patio. They have a nice sitting area where they watch TV, and they have a popcorn machine and different things they provide. They have some of those mechanical dogs like comfort animals that some of the residents really enjoy. There's a community bird feeder area, where you can go out and watch the birds. She really likes that. I think a lot of residents use it because a lot of times when I drive by, there will be people that take their dog out there and walk their dogs by. There's a bench and people will be sitting on the bench. I think that little area for them to go out and be outside is nice. The staff is amazing. If I need to get my mom in the car, I can set her up with the person at the desk. They'll sit there and keep her engaged until I can run, get the car, and pull up. They're just really, really great. All the staff members are friendly, and a lot of the residents are friendly. I've met a couple of the residents when they're walking their dogs. It's just overall a very cheery, happy place.