Community Convalescent Center

If I could rate them in the negatives (i.e. -100) I would. Our mother was transferred to this place from a hospital. She suffered a stroke and required rehabilitative services. This facility wreaked of urine. Patients yelling from their rooms needing help. Rooms were absolutely disgusting. My mother's shared room had a sink that was clogged up and had what appeared to be throw up in it. The bathroom literally had poop on the toilet and the bed sheets had blood stains on them. My mother required constant watch - which they could not extend to her. She is a feeder, which means someone needs to help feed her. She is a diabetic and the food that they would give her would made her blood sugars rise really high in the 400's and to the nurses, that reading was good. What nurse is trained to read such high results to be a good reading? They were not willing to change the diet and would not allow her visitors to bring her food. Speech therapy at the hospital did a swallow test on my mom and wrote up that my mother would need to have her food finely chopped. This place served my mom whole foods making it challenging for her to chew / swallow. My mother required physical therapy, occupational therapy, speech therapy and pelvic floor therapy. We were told initially that she would be in good hands and that they have over 100 staff members including physicians that would be visiting with my mom. My mother has been there a week now and not ONE doctor has come to visit with her. Physical therapy came to visit her one time and that was to do an evaluation on her. The nurses and PCTs/CNAs were very bothered with having to attend to my mother. They would move the call button over her head making it nearly impossible for her to reach it. My mother is incontinent. We kept my mom on video camera via a tablet to keep an eye on her when we were not there. My mother would ask us to have the nurse come in to change her as she dirtied her underpants. In one instance, it took them over 4 hours to come into the room and that's that we kept calling and calling until someone came into the room. My mother has formed a rash in her private area and came in with a wound in her rear end - which got worse being at this center. They refused to treat the wound with the PRESCRIBED ointment. One day, I went in only to find that she was plastered with a bowel movement and completely wet with urine. Fecal matter on her wound. How is that sanitary?!? She ended up with a rash in her private area. My mother's room was also across the hall from 2 rooms where there were Covid patients that should have been in isolation. Their doors were kept wide open. It wasn't until we informed the director of the place that they took action and closed their doors. Director stated that she was unaware of this, but if you are running this place, how do you not know what is going on in YOUR center?!?! There was also a CNA that you could hear coughing down the hallway that would come to my mother's room without a mask. We asked repeatedly that whenever attending to our mother that they wear a mask. According to the attending nurse, the CNA is to wear a mask at all times. We had to constantly remind the nurse to please give our mom her medicines. It should not take a patient to remind the nurses to give them their medicine. They have the med list from the hospital, they should know when and how to give it to the patients. My mom's neuro encouraged us to stimulate my mom's brain by queuing her up for responses and to interact with her as much as possible. Under the recommendations of that neuro, we setup a tablet for her to where she can video chat with all of her family members. The staff members would come into the room and close the tablet on us / her and we would constantly have to call up to the center and reiterate the neuro's recommendation and ask them to please reconnect us to her. Those asks never went easy. Prior to my mom being admitted to this place, we contacted the admin and was told that she can have the tablet in her room. So why was it a problem? Did they not want us to see how our mother was being treated? In the week that my mom was there, she would cry and we were heartbroken to see her like that. My mother is a very lively person and her (herself) recognized that she lacked the treatment that she deserved. The straw that broke the camel's back was when my mom was to be transported to a dialysis appointment. She was sent off without any clothes or diaper. She was sent off with a blanket over her and if it wasn't for the transporter to point that out, I would not have known that she was sent off naked and to make matters worse, it was on a cold day. I had to run to the nearest store to get her clothes and the dialysis center was kind enough to allow us a space so that we can dress her. Please DO NOT trust these people at the center. They will sell you a dream place and they are FAR from it. Their lack of compassion, respect and attention to their patients is unbelievable and inhumane. PLEASE PLEASE PLEASE... IF YOU LOVE YOUR FAMILY MEMBER / FRIEND, PLEASE PLEASE PLEASE DO NOT SEND THEM TO THIS CENTER. STAY CLEAR AWAY FROM THEM!

I was cared for here in August/September,2021 after being treated for Covid in the hospital. I could not have asked for more attentive nurses, aides, techs and therapists. I was so sick the first few days I wasn't aware of much but did realize soon that all of the patient care workers were a close team even though a few were there for the first time. They worked efficiently together and were so kind and caring. It was during one of the Covid spikes so there were fill ins because of increased full beds. My room was kept very clean, my bed changed daily, bathroom cleaned daily. There is a dining room where patients can visit together and there is an outside patio to enjoy the fresh air. I had no complaints about any of the caregivers and the food was above average for any institution. Every afternoon a refreshment cart came by with juices, hot chocolate and other things. I remarked that I really like the sugar free lemonade and the nice lady would bring me a cup without my having to ask. It was nice to be remembered since I was not remembering much. I would go here again if needed and would be very comfortable having a family member there. I can't thank them enough for the care I got when I had low blood sugars in my sleep and being able to help decide what to do to mitigate them. All in all, if I had to not be home, this was a great place even if the reason for being there was not.

Good interaction with me as the family member. Good attention to my mom and making sure she takes her meds. I have confidence that mom is in a safe environment and that all her needs are being met

Do not. Only certain staff care to give patients the time of day. Since becoming a resident my grandmothers spirit has dwindled. Not many people give her the time of day to lift her spirits, clip her toe nails, and if you want to speak to a resident good luck. I bought my grandma a cell phone and no one cared to show her how to call me or use it. The only thing you can do to speak with them is call the front desk and see if they're around the reception area. And don't bother with speaking with nurses. They only assume they're doing the right job and are not at helpful.