Harbor Chase is a beautiful facility. The rooms are well designed and my mother is content, which is saying a lot for my mother.
She wants to be very social, but it is hard to find a lot of social people at this age. The meals are with assigned seating, so if you don't like your table mates, it is tuff luck. This is a problem.
The laundry is done room by room, this helps to reduce the amount of lost laundry. Even with this process, my mother seems to have lost a load of her clothes. This is actually very good compared to most facilities. My mother in law was placed in a facility that did laundry without a room separation and we never knew who's clothes she was wearing or who was wearing her clothes, so the facility taking extra care with my mother's clothes is very nice.
The facility has good food. Even though she is hard to please, the food is to her liking most of the time. There are several choices she can make at each meal, and this allows her to have more choice and what she wants to eat at each meal.
The medicine delivery is one of the main reasons we started my mother in an ALF. She was no longer able to see or remember what meds to take and when. All the charts and labeled boxes did not do enough to allow her to remember correctly. There is a gal named Carol in the facility that is one of the sweetest people I have ever met and is very diligent in making the residents happy and comfortable. The medicine for my mother seems to be delivered on time and correctly. When my mother needed extra care, my call to the Manager made a big difference and the care takers made an extra effort to make my mother comfortable and took the time to do extra medical checks on a daily basis.
We have changed to the house Doctor at Harbor Chase. Dr. K has been very good with my mother as well as the on site nurses. Christopher is not only kind, but very alert to the residents. My mother fell a couple times and was helped emediately, then when she was found not feeling well, they watched her closely, determining she needed to go to the hospital. This could have been a very different outcome without the diligence and concern of Christopher.
I have found that some of the staff at the front desk are not mature nor are they welcoming or warm except when they are being watched. An occurance where I parked in front to drop off a large amount of items (I am disabled and cannot walk a long distance, nor carry weight), the only concern was for me to move my car, even when it was out of the way. I came out to move the car and found the gal up front speaking very nasty about me to other family members who were visiting. This was very upsetting, but most of the time, the others there are really great.
They have helped when I mentioned a smell in an area, it was taken care of. When I asked for help in most any way, they have been very helpful and tried to make my mother happy.
A few bad apples are in every barrel. The magnificent décor that replicates 5 star hotels and the willing staff and good food make this a very nice place.
I wish they had more activities, other than bingo and riding around the city, but so many are limited that I understand the minimum diversity.
All in all, I think if you are lucky enough to find a room available at Harbor Chase, you will see that you will be very happy with them, and your loved one will adjust and be happy there too.
Provider Response
Thank you so much for taking the time to rate us. We sincerely appreciate the kind words and glowing review. We’re pleased that you chose HarborChase for your mother and that she is happy and content. We’re glad that you’re pleased with our 5-star hotel décor and the exceptional medical care available in our community. We’re also happy that you chose to recognize and single out many of our wonderful Care Partners. All of our associates strive to make a difference in the lives of our residents by providing nurturing care that truly transcends the expected. Again, we thank you for your review and look forward to serving you and your mother in the years to come.
