Horribly managed. My husband died there in a short period of time because of neglect and loneliness/fear. Forget everything they tell you. personnel seldom smile. I paid an extra $2,000/month for nursing care which he never received. There is NOTHING good to say. The sales rep lied. The executive director lied. The head nurse lied. I cannot find even one thing good to say. My husband was there a little over a month when I told him “I’m bringing you home as soon as possible, hopefully tomorrow”. He died before morning. The person who called me at 3 o’clock in the morning, said “Oh, I’m just calling to let you know your husband passed away”!! Unbelievable! Not one ounce of compassion. Her tone was as if she were inviting me to a party. Horrible place that should never be recommended by any agency. As for the condition, the roof is rotting and the seating on the porch is so dirty you have to cover it before sitting on it. I stayed with my husband every day (until they said he got Covid from two aids) from noon to 11 pm and never saw any housekeeping. Oh, it was determined that he did not have Covid after he had been isolated for for 3 weeks. Horrible
Corporate office said this was all inexcusable and they would have a manager call me....nothing. No one ever called. Most important though is the terrible treatment. Taking my husband there was the biggest mistake of my life. I have regretted it every day since and I will never forgive myself. Please don’t make the same mistake. Don’t let anyone talk you into it or make you feel guilty for caring for your loved one at home.
3655 W Lake Mary Blvd, Lake Mary, FL 32746
Call
(800) 385-2527
Reviews of Spring Hills Lake Mary
Assisted Living Reviews for Spring Hills Lake Mary
May 17, 2022
I am a friend or relative of a current/past resident
March 04, 2022
I visited this facility
We had a tour with Spring Hills Lake Mary. We saw a model room. So it was very nicely set up, no one was staying there, but it looked beautiful. That wouldn't be the reality when you get a room. And of course, there is nothing furnished. You have to bring your own bed, dresser, and mirror. And the basic means you just have to take it over there. The person we met, I think she was the manager of more of a sales to sort of getting your business. They don't have a front courtyard, it's enclosed, meshed in. The dining room is like a restaurant type, 4 to a table. They had the usual arts, bingo, going out, crafts, and making jewelry.
August 08, 2020
I am/was a resident of this facility
Rooms are fine, some larger than others and price corresponds. I think the smaller rooms are grossly over priced. Some of the staff are remiss in their duties unless they are being observed. For some reason my emergency call button was overlooked and when I fell I had to get another resident to walk around to find help in getting me picked up, after midnight. Weeks later I needed help at night and went out on my wheelchair to find the nurse asleep in her office, this was maybe 1 a m , she was the charge nurse on the night shift. Did not find this facility to warrant the good ratings I am seeing on this site. I understand now there is an entire new staff but they are no better, maybe even worse.
Would absolutely NOT recommend this facility on many items
January 30, 2020
I am a friend or relative of a current/past resident
My father has been living at Spring Hills In assisted living since September 2018. It is very nice always looks clean and smells great. It has a warm and caring atmosphere. Has a wonderful dining room and the food is very good. The activity director is so wonderful and never fails to include my father in the daily activities. She is excellent. They have a great staff from housekeeping, maintenance, beauty salon, and daily activities. The nursing staff is great and are always right there for us if we call and need them to go check on him. He has a nice room and we were told at the time he moved in of what his care routines would be. This seems to be where the downfall is and the only reason I gave three stars instead of five. We were told he would get help getting a shower twice a week, as he uses a walker and is not steady on his feet and needs help getting in and out of the shower, someone to be there to monitor him so he doesn’t fall. There have been weeks he hasn’t gotten a shower because no one ever came to give him one and I now I have to call every week to remind them to give him his shower. Also, they are to come and make his bed daily and this never gets done, so I have to call daily to make sure they have someone go up and make his bed because if they don’t he gets up and try’s to make it himself and he can not do that and hold his walker at the same time and he loses his balance and I’m afraid he’s going to fall. We are paying a lot of money monthly for him to be taken care of and extra for these things to be done for him which are not being done. I don’t feel that it is my job to call and make sure they are caring for him. I have called many times and talk with the patient care director and administrative director there and unfortunately nothing has changed. I am very frustrated as I don’t feel it is my job to have to call daily to make sure these things are being taken care of and it seems that no one is listening to me when I call to discuss these issues with them because nothing changes. I feel they need help in their management and supervision of staff to make sure residents are getting the care they are paying for and require.
November 18, 2019
I visited this facility
I went to Spring Hills Lake Mary. It was not big, it had a homey feeling, and it's accommodating. The apartments I saw were quite spacious, the layout was really nice, and the staff was great. The drawback was that it was too far. The staff was great and on point. They have a library, exercise room, and a movie room, with a big TV. They gave me a gift pack with cookies.
July 20, 2018
I am a friend or relative of a current/past resident
Very satisfied to see my mom grow, surrounded by a nurturing staff! Place always looks and clean and smells great despite some dated furniture. Activities are great for her, food is good, I always feel in the know. Best decision!
Provider Response
Dear Joy, Thank you for your sweet review. We appreciate the time you took to leave us feedback!
November 29, 2017
I visited this facility
I was very impressed with Spring Hills Lake Mary. We had lunch there twice and the food was excellent. I liked the flexibility and the choices for what to eat. The place was designed such that most of the rooms faced an interior garden (which was really nice). There were lots of little alcoves along the hallways where there were clusters of chairs and little tables. They had a really nice arts and crafts room. They also had a lot of activities going on. The staff seemed really outstanding. They were so helpful and knew everybody by name. The residents all seemed very social and happy. It just had a really good ambience to it. This place smelled more like a home, which was good. They have a gym and a hair salon. They also have an office for home care, so that if one of the residents needs more help, they can pay somebody to come and help them. They seemed to be well setup for any medical issues that might arise. I really liked this place a lot.
Provider Response
Thank you so much for your positive feedback. We appreciate the time you took to leave a review.
May 08, 2017
I am a friend or relative of a current/past resident
Spring Hills Lake Mary is beautiful. The staff is just very friendly and caring, especially the nurses. They treat the residents so kindly, like a family. They’ve got a beautiful dining room. There are people coming in to play the piano, and they do sing-along. They play bingo, and they color. It's just a wonderful place. They serve breakfast, lunch, and dinner. They have a very nicely setup living room. Mom is in the memory care unit, and it's locked up. There is a beautiful garden where Mom can go out and sit because she enjoys being outside. My brother and I are very happy with the care that she's receiving. It doesn’t smell like an old person's home. It's like a fancy hotel. They also have apartments for residents who don’t need 24/7 nursing care.
Provider Response
Thank you so much for such a detailed review. We appreciate your positive feedback!
February 04, 2017
I visited this facility
most helpful place I went when searching for my parents. Roxie helped with every bump and each time we saw the facility it was clean, staff was friendly, and the seniors were genuinely happy. I will recommend this place to many friends.
Provider Response
Thank you for your positive feedback!
January 25, 2017
I am a friend or relative of a current/past resident
Happy that mother and I chose this place 5 years ago. If my mother or I have a concern, it is taken care of right away. All the staff are friendly, my mother always say it feels like home. The nursing department is attentive and very caring, which my mother loves. I love coming there to spend time with her, we are so grateful to find Spring Hills.
Provider Response
Thank you for your review. We appreciate the time you took to provide us with this positive feedback.
January 01, 2017
I visited this facility
They didn't seem to take care of the residents’ hygiene at Spring Hills Lake Mary. They need to improve on that and the size of the really small apartments. They did not have transportation to doctors' appointments.
Provider Response
Thank you for your feedback. We have shared this with the local team because our goal is always provide the highest quality care and services. If you wish to discuss this further, please call our concern line at 1 (888) 205-8401.
January 27, 2016
I am a friend or relative of resident
My Mother has been living there since August and we are both so pleased with the caring staff and the warm and welcoming environment.
The activity directory never fails to include my Mom and always has interesting things for the residents to see and do.
The food is excellent and the nursing staff is wonderful and caring.
Provider Response
Thank you for your positive review. We appreciate the time you took to leave one.
August 07, 2015
I am a friend or relative of resident
When my brother & I visited assisted care facilities in the Seminole Co, our immediate goal was to be greeted at the front entrance & to leave with a feeling of friendliness, security & compassion for our mom. Spring Hills exceeds our expectations. The staff works as a team to meet mom's care needs and to provide a positive social environment which includes a variety of activities. Her favorite
includes morning exercise
& musical programs. The talent of a wonderful chef creates attractive & popular menu items which mom may select for each meal. It is indeed a special event when families are invited to celebrate a holiday with the residents & staff. For the past three years SPRING HILLS is truly a home for our mom.
Provider Response
Thank you for calling us home. We always aspired to exceed expectations and we are happy you are part of our family. We truly appreciate your positive review.
July 23, 2015
I am a friend or relative of resident
Spring Hills is a caring and accommodating community. My grandma has lived here for 4years. She speaks mainly Spanish, and staff here has gone out of their way to learn a little bit of the language to be able to communicate with her. The family atmosphere in the building is one of their greatest aspects. Thank you Spring Hills for all that you guys do to care for not only my abuela but for others as well.
Provider Response
Thank you for your review and kind words. We appreciate your feedback.
February 26, 2015
I visited this facility
Spring Hills Lake Mary was a lot more expensive. It was a little bit smaller than the one that I put my father in, but it was just as nice. The staff during the tour was very nice. I didn't try the food, but the dining area was beautiful. What impressed me was the cleanliness, and it was beautifully decorated.
Provider Response
Dear Pam, Thank you for your positive feedback. We thrive on our reviews to keep up our high standards of care and services. At Spring Hills Senior Communities, we pride ourselves on our teams who are Dedicated with a Commitment to Quality. We strive to exceed expectations with cutting edge technology and innovative programs. We are a leader in the industry and in the communities we serve. If you have further questions on the cost of living at one of our Spring Hills Senior communities, please feel free to reach back out to the Executive Director of the community or to me directly at 732-582-0400.
November 05, 2014
I am a friend or relative of a resident
Mom was at Spring Hills, and it was excellent. It was a lot more money, but I like the people so it was the right move for her. They had more activities. If there was a holiday going on, the whole place was totally decorated for the holiday. I would highly recommend them.
Provider Response
Dear Dawn, Thank you for taking the time to post a review. We appreciate your feedback as it pushes us to continue to meet and exceed your expectations!
September 23, 2014
I visited this facility
I didn’t pick this for my parents because I thought it was too small, but the facility is very nice. The staff were wonderful. My best friend's grandmother resides there and it came highly recommended. I haven’t tried eating there, but their dining area looked like a restaurant and it's very nice.
Provider Response
Thank you for your positive review. We appreciate your time to give us feedback.
August 27, 2014
I visited this facility
The people at Spring Hills were very nice. The rooms seemed a little cramped, but they were cozy. They don't have as many residents as the other place we saw; they don't have as large a common area. The dining area was big enough. The staff was helpful.
Provider Response
Thank you for your feedback. We truly appreciate your review.
July 11, 2014
I am a friend or relative of resident
Spring Hills at Lake Mary does a fantastic job at every service that they provide but we are most impressed with the staff. Every employee from housekeeping & maintenance, to recreation, to dining room, nursing & medical to the administration, treat my father as if he were a member of their own family. He truly loves every staff member and is deeply moved by their kindness, respect, and dignity in their daily interaction with him. He is very happy living there and loves the food and recreational activities and entertainment. And, their price was very competitive with similar facilities who offered less in the choice of menu items and actual living space. Highly recommended.
Provider Response
Thank you for your positive review. We aspire to exceed your expectations and truly appreciate your detailed feedback.
May 10, 2014
I visited this facility
Spring Hills was a little crowded in the areas I was looking. There is a little more congestion, and it was not big and open. However, the rooms were fine, and the dining facility looked adequate.
Provider Response
Thank you for your review. We appreciate your feedback.
September 21, 2013
I visited this facility
I visited this facility when looking for a place for my Dad to stay while we were away. It is a beautiful place and the staff is very welcoming. The residents seemed happy and they were engaged in activities. The rooms were clean and nicely furnished for those seeking a temporary
stay.
Provider Response
Thank you for your positive review. We appreciate your time to give us feedback.
June 18, 2013
I am a friend or relative of a resident
The staff really take the time to get to know my dad. And they really seem to love working there. They have several activities daily and the variety of activities is great too. And I like that they also have a nice Memory Care side to the facility (which I also visited) that Dad can transition to eventually. They have some nice outdoor areas and a baby grand piano which Dad enjoys playing. ANd I like that they have two shifts for dining, lunch and dinner. And that breakfast is open eating from 7:30-9:30 and not so structured.
Provider Response
Thank you for your detailed review. We truly appreciate your feedback.
April 30, 2013
I visited this facility
Spring Hills was actually my first choice, but my parents' furniture won't fit in their apartment. If it weren't for that, I would have moved them in there.
Provider Response
Thank you for your positive review. We appreciate your time to give us feedback.
March 15, 2013
I visited this facility
Spring Hills was very nice. But it was very much an assisted living. The girl that I talked to was very nice. I only did one tour of the facility. It was a smaller community and it was for people who really need a lot of help. They also have memory care unit there. I didn't get to meet any of the staff there. But it was very nice.
Provider Response
Thank you for your feedback. We truly appreciate your review.
September 24, 2012
I am a friend or relative of a resident
although i do not have personal history being in an assisted living facitiliy, i found this one to be quite pleasurable. it reminded me of being on a vacation and staying somewhere a little nicer than home. the main entryway/ lobby was beautifully decorated and gave a great sense of comfortability and class. i am happy to have visited a friend who is staying here.i felt quite at ease. the staff was extremely friendly and was someone was always nearby. i liked that there was always care and help nearby. The parking spaces were scarce, but that could have just been because it was a weekend and could have had many visitors.
Provider Response
Thank you for your postive feedback. We apprectiate the time you took to leave this review.
May 08, 2012
I visited this facility
The staff at Spring Hills is excellent. I met with Lisa back in November because my dad will be moving from Oklahoma to Florida soon and I wanted to know what kinds of facilities were available in my area and take tours. She was polite, attentive, full of detail, and willing to answer any question I had. I was given a full tour of the facility and told of the renovations that were upcoming. She calls, emails, and has even visited my home since that day to check on the status of my dad and see if I have any questions. She knows his name, his condition, and always asks if there is anything I need her to assist me with. I have not spent a dime at the facility but if I have to place my dad in assisted living, he will definitely be going there. I highly recommend taking a tour and getting to know the staff there.
The facility features assisted living and has a small memory care unit.
The memory care unit is pretty small and there are better ones in my area. If I need that service I will use another facility.
I wish I could get Lisa to go with me to whatever facility I may choose. You just don't get personal service like that anymore.
Provider Response
Thank you for the time you took to leave this review. We appreciate your kind words and your detailed feedback.
January 05, 2012
I am a friend or relative of resident
My Mom has been in Spring Cottage, the memory care unit for 5 years. I cannot say enough about how happy I am, and more importantly, how happy she has been since the first week she was there. When she could speak more, she would tell me every visit how nice the people were and how she would like to live there. She smiles and laughs. She enjoys the activities. They always treat the residents with respect, dignity and genuine care. Even housekeeping knows her name and talks with her. The facility is always clean as are the residents. They have numerous celebrations for family and residents. I feel profoundly blessed to have Mom in Spring Hills.
Provider Response
Thank you for your positive feedback. We appreciate the time you took to leave this review.
Costs for Spring Hills Lake Mary
Services and Amenities of Spring Hills Lake Mary
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $4000/month
- Memory Care Starting At: $4800/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: No
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financial Aid
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Resident Capacity: 102
- Minimum Age: 50
- Pets: Yes
Range of services
- Physical Therapy
Licenses
- State Licenses: 10007
About Spring Hills Lake Mary
Lake Mary is a retirement community located 18 miles north of Orlando, Florida. The city is one of the fastest growing in Central Florida and is known for its quality education system, low crime rate, and beautiful parks. Signature Touches is the essence of Lake Mary's approach to senior living. Its services are dedicated to caring for residents while focusing on their unique needs and desires. This allows Lake Mary to design services that enhance senior resident's quality of life, respect their time-honored passions, and engage them in new experiences.
Get CostsMap of Spring Hills Lake Mary
Senior Living Communities near Seminole County, FL
Senior Living Communities near Lake Mary, FL
Other Senior Care in Lake Mary, FL
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
