Brookdale Altamonte Springs was all right. I only met with the director, and she was very nice. It was a large place, and I wanted a more intimate place for my husband. The dining room was big, and everybody was in it. I didn’t like that kind of setup.
360 Montgomery Road, Altamonte Springs, FL 32714
Call
(844) 325-8230
Reviews of Brookdale Altamonte Springs
Assisted Living Reviews for Brookdale Altamonte Springs
July 17, 2017
I visited this facility
February 09, 2016
I am a friend or relative of resident
My mother has been at Horizon Bay for about one year. I am a registered nurse and think the staff does a great job for their residents. I am a registered nurse and think the staff does a great job. Anne G. the executive director is responsive to issues as they arise. Rich, the activities director does a great job creating and finding entertainment. The nurses and aides seem caring and professional. My mother loves the fresh soup made daily. My only suggestion would be for the corporate offices of Brookedale Assisted living to put money into new elevators that don't break constantly and automatic door openers for the public bathroom doors in the lobby. They are very heavy and difficult for those in wheelchairs to open. The doors to the courtyard are equally cumbersome and need on automatic door opener. I will give 5 stars based on the care and staff who work there.
August 11, 2015
I am a friend or relative of resident
At first the facility and staff seemed caring. Some of the daytime aides are excellent in patient care where the evening and night aides do not always seem to have the same patient care standards. The office staff is far from being helpful, and really concerned for the residents. The female office manager avoids all conflict and passes residents or family members to the head of nursing if the male manager is not on site. If housekeeping is gone for the day.. they advise the "disabled" resident to use the public bathroom and their bathroom would be cleaned in the morning. UNACCEPTABLE for resident care, and for the amount of money they are charging every month.
Provider Response
We appreciate you taking the time to share your concerns. Please be assured the safety and well-being of our residents is our first priority. We hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your concerns in greater detail.
July 12, 2015
I am a friend or relative of a resident
We found Horizon Bay Altamonte Springs for my parents, and we are very satisfied with it. We chose it because it was close to us. It's very clean and very neat. It had been remodeled. It had a little kitchenette for them, and it was just everything they wanted. They have many activities like church, arts and crafts, games, and movies. The staff had all been very helpful and nice. The food for the most part is highly satisfactory.
June 30, 2015
I visited this facility
The rooms were very clean and the staff was very friendly. They took us around, my mom toured liked that place too.
May 12, 2015
I visited this facility
Horizon Bay was very nice. I was there for lunch, and the luncheon was very nice. I was very pleased with the young woman who waited on me. The thing I like about it was they also had assisted living. The rooms were small, and they had an unusual arrangement, but I could see where it would function nicely. I had not observed any activities, but it sounded as if they had some very nice ones. Another thing I thought was interesting was from the outside, it looked like it was a huge building. It was a large building, but it was not as large as it appears because they had an inner courtyard which I thought was very nice. The food was delicious. The dining room was very nice as well. It was one large area, but it was not like a big hall. I did not really ask about security, but I think that it would be a secure living place due to the way the building was built.
May 06, 2015
I visited this facility
The surroundings of Horizon Bay were beautiful. It looks like they have great activities, but when we visited, there was a virus going around, so we couldn't see too much of it. They would not take my ex-husband because he could not transfer or stand on his own. The rooms and apartment were beautiful, homey, and spacious. The dining room setup was beautiful. We only met the admissions person, and she was helpful. The place is beautiful, and we would have been very happy if we could have gotten him there, but when they went through all the processes they said he could not qualify. As for security, you have to sign in before you can come in there.
February 23, 2015
I am a friend or relative of resident
DO NOT BRING YOUR LOVED ONE TO HORIZON BAY
Our family member has lived at horizon bay for over four years
The first few years were more than we can ask for. Wonderful employees that cared and would do anything for the residents Then everything changed when brookdale became the new owner. They only care about one thing, money. Not the residents. It's a revolving door with the people that work there because they treat them horribly
I know no place is perfect but this place is the bottom of the barrel and should be shut down.
August 28, 2014
I visited this facility
Horizon Bay Altamonte Springs was OK. I didn’t spend as much time there, but nothing really caught my eye. The rooms were smaller and I was able to see the dining area and it was OK. I like the fact that it looked like in a community. I also like the fact that it's near a post office, so that was very convenient for residents who have mail. Things were accessible as far as being able to take a little walk and have things within reach, and that was pretty nice. The staff seemed very nice.
Provider Response
Thank you for taking the time to visit our community and share your thoughts. We would love for you to come spend more time with us so we can show you everything that Altamonte Springs has to offer!
July 31, 2014
I visited this facility
I had a nice visit at Horizon Bay. The sales rep was very nice, showed us the rooms and the dining room and walked us all through the facility. A very nice facility. The rooms were comfortable. They're laid out somewhat different but I would say it was of good quality.
July 06, 2014
I visited this facility
I enjoyed the ambiance of Horizon Bay Altamonte Springs. The staff was great. They gave us a very welcoming visit, and I even took a friend there. We had lunch a couple of times, because I went there at two different times with two different friends of ours, and the food was very good. They had different rooms where activities were going on. I didn't look in to see what they were. They gave us the list of the activities, and they seemed to be very involved. The rooms were adequate, and the one they showed us was a one-bedroom with a kitchen, dining area, and a balcony.
June 30, 2014
I visited this facility
Horizon Bay is actually a safety hazard. Safety is something they could improve on. It is a bunch of little apartments that connect via breezeway. We looked at it because it came up pretty good on the reviews, but when I got there, the front door had a safety hazard; it is on a hill. I saw too many people walking out with walkers and starting to fall. Also, it stank. Nothing impressed me at Horizon Bay. The buildings were connected by an open breezeway, so if residents leave the dining room to go back to their apartments, they walk through rain, snow, or whatever. It was too slippery on the walkway. They need to improve a lot of that. The apartments themselves were adequate. They were a little larger than some, but it was not worth it.
June 10, 2014
I visited this facility
Horizon Bay was very nice, and the staff was very helpful, very courteous, and they answered all my questions. The rooms were very nice, and the selections were suitable. The sanitation was very nice, and it was well kept.
April 16, 2014
I am a friend or relative of resident
The quality of care is excellent. A few more activities would be good. Only downside the food Ugh. Go to Taco Bell. Even the residents complain.
March 27, 2014
I visited this facility
The people who work at Horizon Bay Altamonte were very nice, and they were able to give me a very nice tour. The facility was very clean. They showed us the rooms, and they even asked a resident if she would not mind showing us her room. The residents there were also very friendly.
November 23, 2013
I visited this facility
Holiday Bay was very nice. There was a very nice reception when I got there. I had lunch there and the food was very good. I did see a room and it was nice too. The staff seemed very competent. Yes, I would recommend this place to others.
November 20, 2013
I visited this facility
I thought Horizon Bay in Montgomery was wonderful and their rooms were gorgeous, but you never know once you get in this facility. I can only comment on the physical aspect of what I saw. From the outside, everything looked beautiful. The staff was okay. They were a little warmer than the others I saw from the other facility. However, I don't have the experience so I can't give a good review not knowing what the entry level workers are like because they're the ones that come in contact with the residents on a regular basis. Regarding activities, they did have exercise room and they said that they have a person there that guided things, but I didn't see them.
October 30, 2013
I visited this facility
The staff at Horizon Bay are very knowledgeable and very helpful. The facility is very nice, but the cost is a little bit high. The dining area was great.
October 05, 2013
I visited this facility
I visited Horizon Bay Altamonte Springs because it was close by my neighborhood. Overall, I was satisfied with my visit there. Everything was nice. The facility was clean. Their rooms were just standard rooms that you see in all other places but they were nice and clean. They were spacious enough for two people. They did have activities there. They even gave me a list of their activities. I would surely recommend this place to anyone. It was all good.
May 15, 2012
I visited this facility
I loved the experience when I went there. It was very clean and lively which was a good change of pace from the other places I visited. The staff was pleasant and some of the occupants was doing crafts with other occupants there. The staff was very attentive to there needs and seemed generally caring to the elderly there. I was very happy with what I saw and will be choosing this facility for my mother.
April 17, 2012
I visited this facility
We happened to be in the area and decided to stop in to see Horizon Bay Altamonte Springs assisted living facility while searching for a place for my friend's mother to live. The building had a southern stately charm about it - nicely landscaped grounds, with nice trees and shrubs.
The ultra high ceilings really gave the place a grand feel, like a five star hotel. The entire interior design seemed designed to be easily navigated and each room had nice views.
Activity rooms we all nice sized and pleasant for social activities. The mild weather allows residents to enjoy walks along the beach and spend time outdoors just about any time they like.
The staff often takes residents on many outings into the region's community to enjoy all that it has to offer. From sight seeing to nature walks and cultural events, the staff appeared to accommodate all levels of ambulation.
The pastel design in the dining area was fresh. Residents are offered great food that looked and smelled delicious. The menus included food options for all kinds of diets. Healthy snacks are offered all day and into the evening, and whenever requested.
The residents are encouraged to enjoy physical activity as much as possible. They also offer yoga and aerobics classes, sometimes held outdoors.
Private rooms featured nicely decorated surroundings, with sunny, airy views. All had lots of natural light.
Every resident appeared to be very well cared for in a peaceful, yet fun environment by kind, caring and attentive staff.
Independent Living Reviews for Brookdale Altamonte Springs
May 30, 2017
I visited this facility
Our tour of Brookdale Altamonte Springs was more abbreviated. It was a very nice place. I didn’t speak to any of the staff, but they seemed pleasant as they were passing. They had a pool, and the dining area looked very attractive. A year ago or so, they had everything repainted and done, and the community looked very nice.
June 29, 2012
I visited this facility
This facility was extremely clean and welcoming. The staff members were always available to take care of my grandmother's needs. Everyone there seemed to be enjoying their stay and it seemed as though there was plenty of things for them to do.
Services and Amenities of Brookdale Altamonte Springs
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Licenses
- State Licenses: 9786
About Brookdale Altamonte Springs
Brookdale Altamonte Springs provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer. And, our residents can rest assured that as their needs change we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages our residents to continue to live as they please while respecting individual preferences.
Brookdale Altamonte Springs provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
Map of Brookdale Altamonte Springs
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