I loved Brookdale Altamonte Springs. I really liked it, but the problem is they are private completely. They were very informative when they sent me to different sources, like how to get the Medicaid faster. She was very informative and she was very nice. The rooms were absolutely nice. I liked the one-bedroom-one-bath, but even the studio is big enough for one person with everything. Maintenance was very good. The staff was excellent.
Actually, that day, they were going to a restaurant that I really like. It's a German restaurant. They have activities every day. They have crafts for the ladies. They had a beauty salon. They told me they do bingo beside crafts. The library is pretty good with a lot of books. I think it's a really good place.
360 Montgomery Road, Altamonte Springs, FL 32714
Call
(800) 385-2527
Reviews of Brookdale Altamonte Springs
Assisted Living Reviews for Brookdale Altamonte Springs
September 14, 2022
I visited this facility
June 15, 2022
I am a friend or relative of a current/past resident
My mom has moved into Brookdale Altamonte Springs. We picked it because it's smaller, it was very clean, and inviting. But the number one thing is their manager. He is engaged, participatory, and he's out and about. I have seen him serving meals, and I have watched him vacuum the floors. He gave some of his housekeepers the week off, and he and the maintenance manager did the housekeeping, and that has set a fabulous standard for that facility. Everybody pitches in, and they do whatever needs to be done. They also have a great chef. My mother is a foodie and loves to cook, and she has loved the food.
They had a Mother's Day tea, and Friday nights are always wine night. My mom plays bingo, she participates in their church service every Sunday morning, she has her hair done once a week, and she's played some other games. They've an ice cream social, too. She doesn't participate in everything, but the ones that appeal to her, she does. The manager has a poker game with some of them once a week. The value for money is another thing. The costs were reasonable for the services. And we really liked the size of the facility, it's not huge. I would highly recommend them.
June 06, 2022
I am a friend or relative of a current/past resident
My grandmother is in Brookdale Altamonte Springs. It's very small, it has a homier feel, and they provide her with everything. She gets all her meals. If she wants to cook food, the chef will give her the ingredients to do it herself. There's a big courtyard she can walk around in. There's bingo, a hairstylist, they do Rummikub, all different kinds of games, they have wine nights and live music, so she enjoys it. Her apartment is very nice.
October 12, 2021
I visited this facility
We had a great tour experience at Brookdale Altamonte Springs. We thoroughly enjoyed the sales director, and we got to meet the director of the facility. We enjoyed the entire tour. She was excellent. She was the best that we encountered of the seven we talked to. She was excellent from start to finish. She's the model everyone should be like, she just went overboard, and just went the extra mile in areas, so she was really great. We liked everything about their facility. It's a clean facility. It's an updated facility. They have more of a homey, personalized environment. That was at the top of our list. So we found everything to be in great order there. She was the only one that offered us food and that got us lunches, and so we got to try the food. It was very good.
December 22, 2020
I am a friend or relative of a current/past resident
My wife is at Brookdale Altamonte Springs and it is a very good one. The staff is very good, I don't have any problem with them, they are all very good people. I go up there every night to visit and the place is perfect, clean and in a beautiful location. They have activities like trivia, but my wife does not do too many of them. They also have a beautiful garden area. The food is very good, too. The manager does a super job; we have no cases of Covid and he has done a super job of protecting the residents.
November 01, 2019
I visited this facility
Brookdale Altamonte Springs was very nice, clean, and well taken care of. They had different exercises and structured memory activities. The cafeteria was very nice. It looked like a small restaurant. It was very nice and clean. We were able to have free lunch with them, and the food was very flavorful. The cafeteria was on the main floor, so you just have to take the elevator down to get there. The apartments were very nice, very comfortable, and clean. There were some occupancies available so we were able to see the empty ones, e.g., a studio and a one-bedroom. They were roomy and very comfortable. The gentleman who met with us provided us with a lot of information.
January 31, 2019
I am a friend or relative of a current/past resident
My father is doing very well at Horizon Bay Altamonte Springs, and everything is great. His room is very nice, the food is great, and they have a lot of activities. The staff is very good.
August 28, 2018
I am a friend or relative of a current/past resident
My friend lives here and really enjoys it.
They have caring staff and are always attentive every time I visit.
Thursdays are a good time to visit, so you can enjoy happy hour and music
August 18, 2018
I am a friend or relative of a current/past resident
My Dad was a resident here for 2 years. The staff were tentative and would always call me with any concerns. I know he enjoyed happy hour and the card games they would play.
Overall, a good experience.
August 16, 2018
I am/was a resident of this facility
It was tough to leave me home, but well worth the move.
I enjoy all the compliments I receive on my plants and holiday decorations.
The staff are always willing to lend a helping hand.
It's nice to not have to worry anymore.
August 04, 2018
I am/was a resident of this facility
If you can't live at home, it's the next best thing!
I really enjoy my apartment and the kind staff.
They let you decorate the front of your apartment and I've taken full advantage of it.
I love going to the movies every night and being an active member of the movie committee.
July 29, 2018
I am a friend or relative of a current/past resident
My mom enjoyed her time living at the community.
Her room was spacious and even had a full size kitchen. The community was very active, especially on their theme nights.
I never had to worry while she was living there, the staff always looked out for my mom.
Thanks for everything!
July 17, 2017
I visited this facility
Brookdale Altamonte Springs was all right. I only met with the director, and she was very nice. It was a large place, and I wanted a more intimate place for my husband. The dining room was big, and everybody was in it. I didn’t like that kind of setup.
February 09, 2016
I am a friend or relative of resident
My mother has been at Horizon Bay for about one year. I am a registered nurse and think the staff does a great job for their residents. I am a registered nurse and think the staff does a great job. Anne G. the executive director is responsive to issues as they arise. Rich, the activities director does a great job creating and finding entertainment. The nurses and aides seem caring and professional. My mother loves the fresh soup made daily. My only suggestion would be for the corporate offices of Brookedale Assisted living to put money into new elevators that don't break constantly and automatic door openers for the public bathroom doors in the lobby. They are very heavy and difficult for those in wheelchairs to open. The doors to the courtyard are equally cumbersome and need on automatic door opener. I will give 5 stars based on the care and staff who work there.
August 11, 2015
I am a friend or relative of resident
At first the facility and staff seemed caring. Some of the daytime aides are excellent in patient care where the evening and night aides do not always seem to have the same patient care standards. The office staff is far from being helpful, and really concerned for the residents. The female office manager avoids all conflict and passes residents or family members to the head of nursing if the male manager is not on site. If housekeeping is gone for the day.. they advise the "disabled" resident to use the public bathroom and their bathroom would be cleaned in the morning. UNACCEPTABLE for resident care, and for the amount of money they are charging every month.
Provider Response
We appreciate you taking the time to share your concerns. Please be assured the safety and well-being of our residents is our first priority. We hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your concerns in greater detail.
July 12, 2015
I am a friend or relative of a resident
We found Horizon Bay Altamonte Springs for my parents, and we are very satisfied with it. We chose it because it was close to us. It's very clean and very neat. It had been remodeled. It had a little kitchenette for them, and it was just everything they wanted. They have many activities like church, arts and crafts, games, and movies. The staff had all been very helpful and nice. The food for the most part is highly satisfactory.
June 30, 2015
I visited this facility
The rooms were very clean and the staff was very friendly. They took us around, my mom toured liked that place too.
May 12, 2015
I visited this facility
Horizon Bay was very nice. I was there for lunch, and the luncheon was very nice. I was very pleased with the young woman who waited on me. The thing I like about it was they also had assisted living. The rooms were small, and they had an unusual arrangement, but I could see where it would function nicely. I had not observed any activities, but it sounded as if they had some very nice ones. Another thing I thought was interesting was from the outside, it looked like it was a huge building. It was a large building, but it was not as large as it appears because they had an inner courtyard which I thought was very nice. The food was delicious. The dining room was very nice as well. It was one large area, but it was not like a big hall. I did not really ask about security, but I think that it would be a secure living place due to the way the building was built.
May 06, 2015
I visited this facility
The surroundings of Horizon Bay were beautiful. It looks like they have great activities, but when we visited, there was a virus going around, so we couldn't see too much of it. They would not take my ex-husband because he could not transfer or stand on his own. The rooms and apartment were beautiful, homey, and spacious. The dining room setup was beautiful. We only met the admissions person, and she was helpful. The place is beautiful, and we would have been very happy if we could have gotten him there, but when they went through all the processes they said he could not qualify. As for security, you have to sign in before you can come in there.
February 23, 2015
I visited this facility
DO NOT BRING YOUR LOVED ONE TO HORIZON BAY
Our family member has lived at horizon bay for over four years
The first few years were more than we can ask for. Wonderful employees that cared and would do anything for the residents Then everything changed when brookdale became the new owner. They only care about one thing, money. Not the residents. It's a revolving door with the people that work there because they treat them horribly
I know no place is perfect but this place is the bottom of the barrel and should be shut down.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
August 28, 2014
I visited this facility
Horizon Bay Altamonte Springs was OK. I didn’t spend as much time there, but nothing really caught my eye. The rooms were smaller and I was able to see the dining area and it was OK. I like the fact that it looked like in a community. I also like the fact that it's near a post office, so that was very convenient for residents who have mail. Things were accessible as far as being able to take a little walk and have things within reach, and that was pretty nice. The staff seemed very nice.
Provider Response
Thank you for taking the time to visit our community and share your thoughts. We would love for you to come spend more time with us so we can show you everything that Altamonte Springs has to offer!
July 31, 2014
I visited this facility
I had a nice visit at Horizon Bay. The sales rep was very nice, showed us the rooms and the dining room and walked us all through the facility. A very nice facility. The rooms were comfortable. They're laid out somewhat different but I would say it was of good quality.
July 06, 2014
I visited this facility
I enjoyed the ambiance of Horizon Bay Altamonte Springs. The staff was great. They gave us a very welcoming visit, and I even took a friend there. We had lunch a couple of times, because I went there at two different times with two different friends of ours, and the food was very good. They had different rooms where activities were going on. I didn't look in to see what they were. They gave us the list of the activities, and they seemed to be very involved. The rooms were adequate, and the one they showed us was a one-bedroom with a kitchen, dining area, and a balcony.
June 30, 2014
I visited this facility
Horizon Bay is actually a safety hazard. Safety is something they could improve on. It is a bunch of little apartments that connect via breezeway. We looked at it because it came up pretty good on the reviews, but when I got there, the front door had a safety hazard; it is on a hill. I saw too many people walking out with walkers and starting to fall. Also, it stank. Nothing impressed me at Horizon Bay. The buildings were connected by an open breezeway, so if residents leave the dining room to go back to their apartments, they walk through rain, snow, or whatever. It was too slippery on the walkway. They need to improve a lot of that. The apartments themselves were adequate. They were a little larger than some, but it was not worth it.
Provider Response
We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.
June 10, 2014
I visited this facility
Horizon Bay was very nice, and the staff was very helpful, very courteous, and they answered all my questions. The rooms were very nice, and the selections were suitable. The sanitation was very nice, and it was well kept.
April 16, 2014
I am a friend or relative of resident
The quality of care is excellent. A few more activities would be good. Only downside the food Ugh. Go to Taco Bell. Even the residents complain.
March 27, 2014
I visited this facility
The people who work at Horizon Bay Altamonte were very nice, and they were able to give me a very nice tour. The facility was very clean. They showed us the rooms, and they even asked a resident if she would not mind showing us her room. The residents there were also very friendly.
November 23, 2013
I visited this facility
Holiday Bay was very nice. There was a very nice reception when I got there. I had lunch there and the food was very good. I did see a room and it was nice too. The staff seemed very competent. Yes, I would recommend this place to others.
November 20, 2013
I visited this facility
I thought Horizon Bay in Montgomery was wonderful and their rooms were gorgeous, but you never know once you get in this facility. I can only comment on the physical aspect of what I saw. From the outside, everything looked beautiful. The staff was okay. They were a little warmer than the others I saw from the other facility. However, I don't have the experience so I can't give a good review not knowing what the entry level workers are like because they're the ones that come in contact with the residents on a regular basis. Regarding activities, they did have exercise room and they said that they have a person there that guided things, but I didn't see them.
October 30, 2013
I visited this facility
The staff at Horizon Bay are very knowledgeable and very helpful. The facility is very nice, but the cost is a little bit high. The dining area was great.
October 05, 2013
I visited this facility
I visited Horizon Bay Altamonte Springs because it was close by my neighborhood. Overall, I was satisfied with my visit there. Everything was nice. The facility was clean. Their rooms were just standard rooms that you see in all other places but they were nice and clean. They were spacious enough for two people. They did have activities there. They even gave me a list of their activities. I would surely recommend this place to anyone. It was all good.
May 15, 2012
I visited this facility
I loved the experience when I went there. It was very clean and lively which was a good change of pace from the other places I visited. The staff was pleasant and some of the occupants was doing crafts with other occupants there. The staff was very attentive to there needs and seemed generally caring to the elderly there. I was very happy with what I saw and will be choosing this facility for my mother.
April 17, 2012
I visited this facility
We happened to be in the area and decided to stop in to see Horizon Bay Altamonte Springs assisted living facility while searching for a place for my friend's mother to live. The building had a southern stately charm about it - nicely landscaped grounds, with nice trees and shrubs.
The ultra high ceilings really gave the place a grand feel, like a five star hotel. The entire interior design seemed designed to be easily navigated and each room had nice views.
Activity rooms we all nice sized and pleasant for social activities. The mild weather allows residents to enjoy walks along the beach and spend time outdoors just about any time they like.
The staff often takes residents on many outings into the region's community to enjoy all that it has to offer. From sight seeing to nature walks and cultural events, the staff appeared to accommodate all levels of ambulation.
The pastel design in the dining area was fresh. Residents are offered great food that looked and smelled delicious. The menus included food options for all kinds of diets. Healthy snacks are offered all day and into the evening, and whenever requested.
The residents are encouraged to enjoy physical activity as much as possible. They also offer yoga and aerobics classes, sometimes held outdoors.
Private rooms featured nicely decorated surroundings, with sunny, airy views. All had lots of natural light.
Every resident appeared to be very well cared for in a peaceful, yet fun environment by kind, caring and attentive staff.
Independent Living Reviews for Brookdale Altamonte Springs
May 29, 2022
I visited this facility
I toured Brookdale Altamonte Springs. It was a great experience. The people were very welcoming. The community seemed very engaged. If situations were different, I definitely would consider that for my grandparents. It seemed like a good place. The rooms were very up-to-date, modern, had lots of sunlight, and were very clean. The staff was super well-versed, welcoming, very personable, and very nice. We were able to see the garden and some of the recreational areas, but we did not observe any activities.
May 30, 2017
I visited this facility
Our tour of Brookdale Altamonte Springs was more abbreviated. It was a very nice place. I didn’t speak to any of the staff, but they seemed pleasant as they were passing. They had a pool, and the dining area looked very attractive. A year ago or so, they had everything repainted and done, and the community looked very nice.
June 29, 2012
I visited this facility
This facility was extremely clean and welcoming. The staff members were always available to take care of my grandmother's needs. Everyone there seemed to be enjoying their stay and it seemed as though there was plenty of things for them to do.
Questions about Brookdale Altamonte Springs
Describe the overall population of assisted living residents at Brookdale Altamonte Springs. What is their average age? What are their favorite things to do?
Our overall population is fairly independent, loves to socialize and celebrate holidays. The average age is mid 80s and loves Out to Lunch every Monday, Happy Hours/Entertainment, Pet Visits & celebrations of a variety of holidays. They love being engaged in the community!
What programs or activities does Brookdale Altamonte Springs offer to enrich residents' well-being?
There are a variety of activities and programs offered at Brookdale Altamonte Springs including Brookdale Fitness, Group Crossword Puzzles, Quilters Group, Happy Hours/Entertainment weekly, Bus Outings, movies & popcorn, pet visits and MORE!! We use the 6 dimensions of Optimum Life to design our program calendar to ensure each resident is finding purpose in their day – Social, Physical, Emotional, Purposeful, Spiritual, Intellectual
What places are near Brookdale Altamonte Springs or within walking distance for assisted living residents to enjoy?
There are numerous local restaurants, shopping ( Altamonte Mall Target, Publix, Hobby Lobby, Fresh Market), fast food restaurants etc... We are minutes away from beautiful Crane's Roost - nature walking trail including trendy retail and shopping options.
What transportation services does Brookdale Altamonte Springs offer to assisted living residents?
We have scheduled, daily transportation during the week that includes lunch outings, doctor appointments, shopping, banking, and errands.
What makes the chef or dining program at Brookdale Altamonte Springs exceptional? What kind of menu can assisted living residents expect?
Our Dining Program is one that our residents have a role in and that is filled with a variety of options. Each day, our residents will have our Daily Menu that our Chef has selected, which will include up to 3 main entrée options with accompaniments & dessert. If those are not something they are interested in, we also have our Every Day Favorites Menu, which can be ordered from any day, any meal. This includes about 10 additional options that are generally daily favorites. We have a Menu Chat with our Chef every other week, where we review menus, get feedback and update on seasonal items that are coming up.
What safety features or security measures does Brookdale Altamonte Springs offer to assisted living residents?
We have Concierge Service 7 days a week during business hours, as well as locked & secured doors. We also have a Care Team available in the community 24/7.
How does Brookdale Altamonte Springs keep residents' families informed about their loved ones?
At Brookdale Altamonte Springs communication is a top priority, so we utilize the method preferred by the families to communicate with them about their loved ones, upcoming events, etc. We communicate with our residents verbally, written in flyers available in the Dining Room daily and displayed throughout the community. We use phone, text, email & mailing to keep everyone in the loop of what is happening within our community.
What is the care staff-to-resident ratio at Brookdale Altamonte Springs during daytime and nighttime hours?
We have a Care Team available 24/7 at our community and the ratio will depend on our occupancy at that time. Daytime there could be up to 5, our Nurse & our Health and Wellness Director. At night, there could be up to 4 with our Health and Wellness Director on-call 24/7. Our Team is trained on how to manage their time with our residents personalized care needs to ensure all care needs are met correctly.
If Brookdale Altamonte Springs accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are pet friendly and love having our residents bring their fur babies with them, when they join our family. They are able to walk their dogs in any of the common areas and have a great amount of space to take them on walks around the community area.
What ongoing senior care training does the staff receive?
Our whole Team received daily updates, monthly in services and regularly scheduled training based on the topic. We want to ensure that our Team is up to date on any & all pertinent training topics.
What safety features or security measures does Brookdale Altamonte Springs provide to protect residents who wander?
We offer numerous programming focused on exercising your brain. When moving into our community at the right time - our flexible, but routine driven activity calendar often prevents resident wandering to occur. In addition, We are staffed 24 hours with care associates.
Costs for Brookdale Altamonte Springs
Services and Amenities of Brookdale Altamonte Springs
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Party Space
- Garden And Patio
Cleaning services
- Housekeeping
Activities
- Offsite Activities
- Religious Services
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: 65
Licenses
- State Licenses: AL9786
Costs
About Brookdale Altamonte Springs
Brookdale Altamonte Springs provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer. And, our residents can rest assured that as their needs change we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages our residents to continue to live as they please while respecting individual preferences.
Brookdale Altamonte Springs provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
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