Brookdale Lake Mary

Brookdale Lake Mary was nice. The staff was excellent. I only saw one room, and it seemed spacious and nice. The memory care area only had a sitting area, a dining area, and a little bit of common space areas. We met two residents who seemed very happy, very high functioning, very clean, and definitely well cared for.

Our experience at Brookdale Lake Mary is excellent. It doesn't feel like a nursing home; it is more conducive to home life. The staff is excellent, very attentive, very friendly, and very professional. They have people who come in and entertain them. They also have a salon, an exercise room, and a dining room that is set up like you're in a restaurant. The food is OK. The value for money is good for what we receive. Value is definitely there.

I lived in NY and my father stayed at Brookdale Lake Mary FL. Not possible to travel due to costs however the great caregivers at Lake Mary always gave me peace of mind he had his need well cared for. Dad passed away Dec 2016 and I know his stay at Brookdale was the right place to be. God Bless John

We visited Brookdale Lake Mary for my dad. The room was large and more reasonably priced. It was very nice with wide hallways and communal dining area. All in all, it was very nice. They appeared to cater to the residents, who were very happy.

Stratford Court's service is great. The staff work took a lot of time going through the different services, the different activities, and the food menu with us and showing us a number of different options that were available there. It?s very clean, and the activities are very good. I would highly recommend it. My mom likes socialization the most. The staff was very helpful, they know everybody?s name, and they make sure they got to meet other people, especially for new people who have just moved in. They have been very good.

My mother is in Brookdale Lake Mary (Emeritus at Lake Mary). They seem to be very responsive, and they are open to suggestions. The staff seems to be friendly. I am happy with it. She has a studio apartment, and it is large. It has a nice layout, and there is enough closet space. They have happy hours, live entertainment, and outings. I would recommend it.

We didn’t have a good experience at Brookdale Lake Mary (Emeritus at Lake Mary). My mother was there only a little more than a week. I paid a lot of money to put her there, and my only request was that somebody check on her a certain amount of times during the day and escort her to the dining room so she got her meals. They did not do that, and two days after I left on a trip, she fell and split her head open while trying to make it to the dining room with no assistance. When she fell, I think there was approximately 25 minutes before they responded to her alert button. I did call the fire department, and the fire department confirmed it for me. I showed up at different times. I would walk in late in the afternoon, and I wouldn’t see anybody anywhere other than people just on the porch smoking; I felt very uncomfortable. In my opinion, the rooms and apartments are substandard for what they get. I look at baseboards and the bathrooms, just the little details. It doesn’t have to be new, but they could do a better job of cleaning. The dining room and the tables look nice. She enjoyed their meal in the dining hall, but being someone who didn’t see well, she needed to have somebody come to the table and say this is what we have to offer you to eat today; you can have this or you can have that. Mother wouldn’t necessarily speak up, so they would bring her stuff that she couldn’t chew or eat or didn’t even care for because she couldn’t read the menu. I looked around the room, and I’d say 90% of the people need softer foods. They need things that are either pre-cut-up or things that they can do themselves. It seemed like they were just in a hurry to bring you something and walk away. When we went there, they said that you’re not allowed to have rails on your beds, so we had to rent a hospital bed because it made it easier for her to raise it up and then get out of bed. When we rented the hospital bed, they made us take the rails off, so she still had nothing to pull up on. Somebody else might find it fine; it just didn’t work for us at all. It’s not a place I would recommend for somebody.

Brookdale Lake Mary was very beautiful. The salesman and the folks were very friendly, but it was not a good fit for my mother. It was too big for her. The surrounding was very upscale. The rooms were beautiful. The dining room looked good. They had a variety of activities. It would be good for an elderly person who still had some capabilities to take care of themselves.