HarbourWood Care Center

bad roommate

I was there for physical therapy and I am happy that the therapists were all really good and they worked hard with me to make me strong again

aries2

resident had surgery requiring 5 days therapy ended was admitted her oct 2021 was in ER 5 titmes where finally another surgery never got special splint never got 5 days therapy. why. well same reason they never gave shower and washed hair. TEMP AIDE SAID thEy WAS TOO DIFFICULT TO DEAL WITH now when they entered seems very clean nice and different staff in may 2022 a new management company took over and then halls smelled like urine food was alrady gross but then delivered in to go containers temp staff doesnt care and too much work then ants were all over in bed food and ant bites all over body dont send a loved one there espeically long term agaisn when you see rate on staff its on the temp staff shame. management company could care less

JennifeW

10/22/21 Absolutely WOULD NOT recommend this rehab/nursing to anyone!!! My grandmother who is almost 91 with mild dementia was living in an Assisted living villa up until last week when she had a fall and broke her hip. She had surgery right away and after many thorough conversations of my grandmas current health condition we were told by Terri they could definitely accommodate her. We explained up front that since she had the surgery her dementia had gotten worse but were told by Terri as well as many other nurses in the hosp. and doctors that this does normally happen to people of her age and that it sometimes takes 30 days for the anesthesia to wear off. My grandma has good moments & then moments where she is very confused and ornery post surgery. We were told they could definitely accommodate her (they also had records from her hospital stay that they reviewed before accepting her) and Terri even told us they do not use them very often but can put alarms on her bed and padding on the floor in case she got confused and tried to get up on her own as she had one incident in the hospital right after surgery where she tried to get out of bed. My mom received a call at 11:00 today from the ER at a local hospital that they had my grandma and did not have any history nor paperwork on her. All they were given was my moms phone number, the hospital did not even know where she had come from. HarbourWood did not even have the decency to call or text my mom or I to let us know they were sending my grandma to the hospital and we have phone records to prove this. I called and spoke to the Administrator Carlos and he didn't know anything about it, he looked up her records and said they sent her to the hospital as they were unable to meet her needs. They sent my grandma to the hospital without any of her clothes or dentures. My mom was told, she did not receive a call as they did not have her information which is completely false as Terri had been texting my mom and I both the day before multiple times, also my mom filled out paperwork upon her arrival there yesterday with all her information. Since my grandma was in a very confused state of mind from the anesthesia, pain from the surgery and all the changes she's been through they said they could not accommodate her there, therefore they sent her back to the hospital. Not only did they put her in an ambulance and send her back to the hospital with no history at all, they sent her to a different hospital from where she had had the surgery by mistake.

Jane Sull

Cannot say enough about this incredible place. Every member of the team made a very difficult time so much easier. From the admissions team, to the admin. staff, to the amazing aids and nurses - they made my Dad so comfortable in his last days, and they took such great care of our family. In a word - exceptional. They rooms were clean and bright. They even had live music for residents. Highly recommend this facility !

Victoria

My mother was at Harbourwood Health and Rehab. It was very good, and the people really tried to be helpful. She had to get moved from a shared room to a private room, but they accommodated her. The food there wasn't very good at all. They had a sitting area and a couple of activities rooms on two floors. My mom was still recovering at the time, so she had physical therapy there but didn't really participate in the activities. The staff was really good, they really worked with her, and when she was finally able to participate they were very patient, very sweet, and really good to her. Her room there was always kept clean and they always made the bed. It was as good as a rehab center can be. It's difficult because there are a lot of people in wheelchairs who have been there for a long time. It's sad, but the place itself was nice. If she had to go back to rehab, I would take her there.

TA

My husband was at Harbourwood Health and Rehab Center for respite care. It was very nice. They seemed friendly, organized, and clean. I was happy enough leaving him there. He didn't like it though. He said the food was good. It's the only thing he liked.