Park Regency Assisted Living and Memory Care, Thornton

Park Regency Assisted Living and Memory Care Thornton was too far and I wasn't really impressed with the way the facility flowed. I didn't think they had enough help with helping my mother get around. When I was there, the people that I saw were more independent than my mother, and they did not have anybody around them helping them. She's 95 and she needs to have help with bathing and with changing her diaper and things like that. They said they didn't have the next level after that. The staff was friendly. They sat down and met with my daughter and I. They went over everything with us and they pretty much said they couldn't do that much for my mother. I thought the halls were narrow and not enough windows. They were remodeling, so the colors that they were putting in were nice.

I toured Park Regency Assisted Living and Memory Care, Thornton. I thought they were good at adapting to change because I showed up and they weren't expecting us. So they had somebody who was experienced with giving tours but wasn't expecting it, but she took time out and gave us the tour. I noticed that the residents seemed content. I spoke with a couple and that's a good indication. And I was watching the interaction between the staff and the residents, and I was pleased that it was a very friendly tone. There were only two that I noted on that Sunday, but it was a very friendly tone. I think that Park Regency has all the amenities that one would need, specifically a pedicure, hair salon, and a monthly podiatrist. I took schedules of their meals to know what the meals were like and also the activities and was very pleased to see a variety of activities and then the room to perform those activities. It was generally clean. The carpeting was worn and it was explained that they are expanding their memory care from 10 to 32 beds and during the construction phase they are delaying replacing the carpeting, which made sense. So even though the carpet was worn, it was clean. The kitchen was exceptionally clean from what we could see. We saw a worker in the back. It was not during meal time, but he moved a cart on wheels, swept under it, and replaced the cart. We were looking for signs of cleanliness, especially the kitchen, and we're very pleased with that. The lady who gave us the tour was very warm, very knowledgeable, and very honest. And to me, that is integrity. And so I enjoyed the tour. The rooms I thought, were a little small, but it was my first visit and I don't know what room sizes are like, so it was okay. I think they have everything one would need. I also chose them because they are faith-based and not for profit. And I wanted a comparison between a not-for-profit and a for-profit. So that's why they were first on my list to visit.

I like Park Regency Assisted Living and Memory Care. Shannon, who gave us the tour, I thought she very personable. She talked to us for a while. We went into her office and then after we did that, she took us on tour, and we toured the facility. She even knew at that point that we probably weren't eligible, but she gave us a tour anyway, and I thought that was nice of her to take her time to do that. We met some of the residents that were there and chit-chatted with them for a second or two. They kind of gave us the input of how they felt about being there, and they seemed very satisfied. It was a very welcoming place to go to. I thought that if I needed to put my husband in a facility, I would certainly put that one as one of the double stars. However, it was probably private pay more than anything, but the brochure she gave me include stuff about VA aid and attendance and funding. The brochure has a lot of stuff about long-term care and Medicaid. It talked about the monthly rate for him, and I said, 'What about if I was going to be residing with him?' Then she gave me this monthly rate chart and talked about that, so it was very thorough. The facility was very new. One thing I always notice when I go to a nursing home is whether it has that nursing home stench, but it doesn't have that. It's clean-smelling. We were there during lunch hour. I saw the area where they served the food, I saw the servers, and I saw the people engaging in their meal, and they all looked very satisfied. The kitchen looked nice.

We're moving our mother to Park Regency Thornton assisted living. The apartment is feasible, it's nice, it has a kitchenette, and a bedroom area. The community itself has what she needs to stimulate her memory, they have activities, and they have a garden area. It's very nice. The staff is wonderful, they work with you, and everything that you need they provide. Their dining area is set up cafeteria style. It's large and they offer a variety of food options. They offer $5 meals for the family if they come in to have dinner with her, and they offer catering for the family if you want to have a gathering. They have a lot to offer, and the place is beautiful.

My mom with dementia lived here almost 3 years and we were very happy until new management came in. There has been a mass exodus of staff since the new director took over. When needing to speak with her about important issues that came up for our mom she was very rude and condescending. Communication with us on these issues was appalling. Their “faith based” approach is now non existent. We ended up moving our mom which was definitely not a good transition for someone with dementia. The staff that is left are very unhappy and are not shy about sharing why with residents and families. Check the State of Colorado records for imposed fines and breaches of medical care at this facility. If there was a choice for zero stars that is what we would choose.

Rooms are actually really nice but if you have money. The rooms are pricey as it is and for the care to be pretty horrible its not worth it. Lets not get started with staff. Some actually do there jobs while the rest (most of them) will sit and be on there phones all along residents are paging for assistance. You may run into a staff member that is actually nice once in a while, but the good ones the main ones that leave sooner. Management doesn't work hard enough to keep the hard working staff members instead they rather have the lazy staff that always call in. Food wise it's getting better slightly but the servers are sometimes rude. Server seem to never last there always short. There has been many time where residents walkout because of how long it take them to get there food. Your paying money for 3 meals a day so it better be worth it. Activities are fine but they could do better. They have thing to keep them busy on the weekdays sometimes but no encouragement for them to actually participate. And weekends are dead not much happens. They lack in trips. They need more to look forward to not just TV in there rooms. They should have more things that will encourage family to visit there loved ones. They need more activities. The cleanness of the place is fair.

The experience with Park Regency Thornton has been very good. The staff members are very friendly and willing to work with us. My mom has gone to some of their activities, like entertainment and music. They also have some church activities. The food is very good. It is a very welcoming and homey place.

I visited this facility and was quite impressed with the staff and all the residents that I spoke with seem very happy living in this community.