The Fountains of Hilltop Grand Junction, CO

My mother was at The Fountains of Hilltop for eight years (about four years of independent living and four years of assisted living). Ever since Covid has started, they have rated in the negative numbers as far as I'm concerned - zero. They've had a lot of change over in staff, but they pay basically minimum wage for their staff. No wonder they have problems. When they had problems, we had problems. They don't seem to realize that. When she was doing independent living and was on her own, it was fine. It was a nice facility. They had nice cottages. It's a really nice facility in that respect. Ever since we moved into the main facility (the big house), the facility has been poor. It's because they never reclassified her. She moved into the main facility or into the apartments after she had a stroke. They never reclassified her or anything. They just put her in a room. Then they found every excuse, every way to possibly ignore her. A lot of that is the staff. They still have a few experienced people that have been there for a while. For the most part, the staff is incompetent. They don't give them good direction, either. The management there was really bad because they don't ever correct any problems. They kept telling me for two years when Covid was going on that they would do things that they never intended to do and never did do. As far as activities, they really don't have any still that I'm aware of. They may be doing a few things, but our access into Fountains was very limited. They did do activities, but I'm not sure what they're doing with activities now. They had plenty of amenities there, but my mother can't avail herself of any of those. She enjoyed a little art class they had and her companion was taking her to that every week. The staff had no experience whatsoever. They hire people that have a remarkable ability to not be able to think. They hire people that don't even have any commonsense. They don't train their staff. The biggest problem was they didn't reclassify my mom when she went into the main facility. They left her as an average resident, which she was not. If you're an average resident, they show up if you call for assistance. My mom wouldn't call and I told them that. The problems are ongoing. The food was better before Covid. She has such limited mobility, which was another thing they couldn't seem to accommodate. They're outrageously high priced.

We chose The Fountains of Hilltop for my client. She just liked that community. The facility and the staff are very nice, and the layout is also very nice. It's clean, it is easily accessible, and geared for seniors. They have a wonderful menu, and a wonderful, beautifully decorated dining room.

My mother moved into the Fountains of Hilltop. It's been pretty good, but we're having a few issues with the staff not knowing how to work her portable oxygen properly. Regardless, the facility itself is very nice. Overall, Mother has gone downhill, and she also had a stroke. They were very helpful with any questions I had, and letting me know that hospice was an option so she doesn't have to move again. The food is good and the staff is really nice. The rooms are bigger than the other places I've been to, and cleaner.

The Fountains of Hilltop was somewhat crowded, but it's clean, pleasant, and very upscale. The staff is very pleasant. It was more expensive though and was out of my price range.