Heatherwood

My husband was a resident of Heatherwood for seven years. During that time he was treated with the utmost care and compassion. Being privately owned, the facility provides personal care rather than the impersonal care given by corporate owned facilities. While the actual building may not have all the bells and whistles that corporate facilities provide, which are eye candy for the families as opposed to enhancing the care of the actual residents, the facilities are set up for the comfort of the residents and ease of care for the caregivers. The facilities are set up to benefit the residents--keeping them engaged in the activity of daily living. Some staff have been there for 20+ years which speaks to the compassion of these dedicated people. And the food is EXCELLENT! Activities appropriate for the capacity of each resident. I cannot say enough good things about the care my husband received during his stay at Heatherwood and the compassion I received from the staff on his passing.

We liked Heatherwood and we are hoping everybody will be friendly. The staff seemed very competent, and we have a good feeling about it. They seem to have a lot of activities going on. They have a salon, a rec room area, TV rooms, and sitting areas.

The exterior of Heatherwood looked fine. It was in a convenient location, but there was a lot of construction going on inside. It was a shared facility, so there were no individual or semi-private bathrooms. I didn't care for the communal shower rooms with 8 shower heads in it. It wasn't a lock-down facility. The staff was okay, there was a group activity going on, but it wasn't in the kind of area I was looking for.

Heatherwood was the worst facility I’ve ever seen. It wasn’t clean, and there was a huge turnaround of managers and employees. The women and men that work with the dementia patients were very caring, but I found the facility to be very dirty. I just didn't like it at all. All the residents were in one little room, and it was just sad. The dining area was small, which is fine, but the whole place was undesirable. There weren’t a whole lot of things going on. They should clean and update the facility.