McKinley Park Care Center is a nightmare. Please, please visit this facility prior to placing your family member and do not acquiesce to pressure from hospital discharge planners. McKinley's website brings new meaning to the phrase "bait and switch". Their website promises a dated, by clean facility with a healthcare professional (Dr, NP or PA) on staff 5 days a week and most weekends. They also promise a an excellent nursing and physical therapy staff, as well as activities for patients during the day. I only wish even a small portion of their claims were true. This facility was intended to be a short term stay for my father (2 weeks) before he would be bridged to Sutter Rehabilitation Institute. He was only at McKinley for 3 nights before our family worked tirelessly to transfer him. In 3 nights he physically and mentally regressed due to depression and over medication. He had been doing beautifully in the hospital and this facility was literally stealing his will to improve. This facility was every nursing home horror story that one has ever heard. In three nights my poor father experienced the following:
1.) Bathing which consisted of a nurse dipping a corner of a bath towel in water and washing his neck and shoulders. He then took the other half of the towel to dry him. Bathing wipes from the hospital were on his nightstand. When we asked the nurse to use those, he said "this is good enough".
2.) He was left to sit in soiled Depends even after he notified staff. On the day he was discharged, he told the staff that his Depends were soiled, they checked and said no, you're fine (a lie). When we got to Sutter Rehab Institute they noticed right away and insured that he was properly cared for. He was allowed to sit in that mess during his entire transfer to the new facility because they were too lazy to tend to his needs. In addition, if the sheets were wet or soiled, the dirty sheets were rolled in a ball and left at the foot of his bed. It took my mother to remove them when she arrived the next morning.
3.) The "nutritious meals" that were promised were literal slop. I honestly would not serve those meals to an animal (and yes McKinley Care Center, I took photos). Lunch on the day my father was discharged literally made him gag (we have yet to figure out what it was supposed to be). I noted that most in my father's area had family bring them food, as they could not eat what was served. There were also times when my father's meals would be missed. We would have to remind staff that he had not eaten. When he asked for more water we would be lucky if someone brought water an hour later. When my mother went to find some herself, she was told that there wasn't any and if she wanted some she would have to go to the staff lounge.
4.). We were promised physical therapy twice a day (PT is critical for him to get better). We were promised this by the head of physical therapy. We were lucky if he received PT 1x per day. On his last day at McKinley, they brought him into the PT room and said, "Can you stand?" When he could not yet stand on his own they replied, "Ok, you're done for today".
5.) Finally, when my father was discharged, McKinley's physician (the first one we had seen in 3 days) and their social services representative came out to have us sign paperwork. We were told that all paperwork was completed and we called our own medical transport company for his ride to Roseville. We no sooner arrived at Sutter Rehabilitation Institute when I received an urgent call from McKinley stating that we still had more paperwork to sign and I needed to return immediately. In addition, when I arrived to sign the forms I was met by his nurse. She asked , "Where is your father, I have been looking all over for him! It's time for his medication." I informed her that he had been discharged 3 HOURS AGO! She said that she had been looking all over for him. She had NO IDEA that he had even be discharged. I'm not surprised as many patients were left to sit outdoors or in the halls for hours. We usually helped patients inside as staff was too busy to check on them.
I could go on about the sub par care at McKinley. I also believe that my father was overmedicated. While he had refused Norco, all signs point to the fact that he was given the medication (I'm sure to keep him sedated so that he would require less attention). His room was filthy with the trash cans usually overflowing. His glasses, urinal, and other belongings were usually found on the floor or under the bed.
He is now at an amazing rehab facility getting the care he needs and that every patient deserves. McKinley needs to be closed and soon. It is filthy and the standard of care is deplorable. Shame on you McKinley Care Center- patients deserve better.