The Citadel Senior Living

I toured the Assisted a Living at The Citadel recently in search of finding a place for my Aunt. After her hospital stay she was discharged into a rehab facility and they helped her with a lot of care. I needed a place where she could move into permanently and The Citadel was close by to her friends and family. After the great tour they provided, they told us that they wouldn’t be able to move her in because of her high level of care. She needs partial assistance with eating and cutting up her food. I was in shock. Isn’t this the reason why they call it “Assisted Living”? I toured several other places, we ultimately decided to move her into another community where her needs are all being met including meal assistance.

My Dad has been a resident in the assisted living at The Citadel for 3 years. In that time the staff has had a lot of turnover which has resulted in hit or miss care. They have changed owners one or more times since my Dad moved in. I remember the wonderful staff when he first arrived. One day nearly all were suddenly gone and replaced with new people who had to try to get up to speed with no continuity of care. I don’t know how many nurses have been through the revolving door of The Citadel in the last three years - at least three, maybe four. I have had to repeatedly call or appear in person to have issues addressed. This is especially disturbing when it relates to medical care. One of several issues: My Dad recently had a hospital stay. When he returned, I gave copies of his records to the nurse, assuming she would follow up by reinstating his standing order for blood work related to his Warfaren usage. He had a standing order for a lab to come in and take his blood every two weeks. Imagine my concern weeks later when I found out that no tests had been done since before he went into the hospital. I called and left a message with someone (not the nurse) in the nurse’s office. She said she would inform the nurse. Another week or so went by and I questioned my Dad about the blood work - no, nothing. I went to the wellness office and spoke with another woman - still not the nurse - who called the lab and then informed me that they needed a new order from the doctor. Why wasn’t this addressed the day he came back from the hospital? Isn’t that what we’re paying the assisted living costs for? What about the resident who doesn’t have a relative nearby? Was the nursing staff going to continue giving him the Warfaren without ever testing his blood levels? Isn’t it dangerous to take Warfaren without monitoring? My Dad is paying to have his meds administered just to be sure he doesn’t forget something. Why, then has he had to on some occasions over the last 3 years, correct a wrong medicine that the caregiver attempted to give him? Again, what about the person who doesn’t know the difference and is totally dependent on the caregiver? Who will advocate for him or her? Don’t even get me started on the abysmal food and horribly slow and disorganized service in the dining room. I have eaten there a handful of times and it’s typical cheap cafeteria fare. Now they have even taken away butter and only provide margarine and don't you dare try to get both a soup and a salad with your meal. The vegetables are either under or over cooked. I could go on and on. My Dad really likes his apartment and is mostly satisfied with his direct caregiver, and doesn’t want to move and start over somewhere else, which means I will have to stay diligent and see to it that the care my Dad is paying for is the care that he actually receives. If it were up to me, Dad would have left already.

The Citadel was very nice. Everyone was very professional and on time. I had a really good tour of the community and got a great explanation of the amenities. There were two different rooms. They were doing a good job. They had a dining area, workout facility, garden outdoor area, and activities like Bingo and cards. It looked like they had a good offering of food.

I was a resident of the Citadel. It was a gorgeous place, it had a dog park, an area for smoking, and they had a lot of activities. However, the complaints I presented to the director were not addressed. They did not have enough people or staff to take care of the residents. The food was absolutely lousy, and the vegetables were overcooked. I was not happy there.

The Citadel Senior Living is a very beautiful place. The person that assisted me was very helpful. The dining area was very good. We haven't tried the food; we just sat in on lunch and observed. They told us about the activities like playing cards, and they a beauty shop where you can go for a haircut and things like that. The facility looked very good.

My sister is going to The Citadel Assisted Living and her husband is already there. They're reasonable, and the rooms are great. She is going to be in a one-bedroom. It is spacious, good, and exactly what we were looking for. They have a van that takes them to the bank and the store. They have aerobics, craft classes, pizza nights, barbecue nights, and a lot of activities. They're very open to taking her and have been very friendly.

The Citadel Assisted Living has a lot to offer for all ages, and that impressed me. The staff that assisted me was wonderful. She was very informative and friendly. She even called us back the next day. At that time, everybody was busy with games in the game room. There were lots of activities.

The Citadel is convenient to me. It seemed like there's quite a bit of activity going on there. I was pleased with it and didn't have any complaints. It was clean. The rooms were adequate, and the dining area was clean. The grounds looked well kept. The person who gave us the tour was impressive.

The Citadel seemed like it was in good shape and it seemed nice. The cafeteria looked like it needed some more because it was older. Everything else seemed fine. There's a shopping center and a supermarket nearby.

I liked the location of The Citadel. I didn’t like the fact that we have to go out to go to the dining room, and if it rains or if there’s a bad weather, it becomes a problem to get to the dining room. I saw one room, and I thought it was very dark, very depressing, and very small, so that was not interesting to me at all. The personnel had been fantastic.

We liked The Citadel. It’s a very nice place but farther away than my mom wanted to live. The staff was very pleasant and friendly. They offer a lot of activities for the residents. I would rate them highly.

I thought theapartments, staff, and food at Citadel were good. They have exercise classes and a swimming pool.

My mom is in The Citadel Retirement. Our impression is very good. She has moved from independent living to assisted living. She has a studio, and it is spacious. The dining room has a clubhouse feel to it. They have something to do every hour of the day like bingo, exercising, and fieldtrips. It is very safe and secure.

We took my parents over to The Citadel Retirement. They’re awesome and more than helpful. My parents did eat there; they said the food was very good. The apartments are decent and a nice size.

The staff at Citadel Retirement is very friendly. I like the way that they had all 3 levels of care in separate buildings. You can start out as independent. When they get worse, they can go to assisted, and when they get to the end of life, they can go to a medical care facility all on the same property, so that was a big bonus. I had eaten there several times; it was excellent. They offer a great amount of activities. The sanitation seems to be very good. Very nice, clean place -- inside and outside. The grounds were nice and kept, too. We’re so happy with them so far.

My brother moved in last Friday at Citadel. They were very friendly, open, and willing to help other people, and that really impressed me. The rooms are very nice and well-kept up as well as the facility itself. They do a lot of lawn maintenance, and they’re really on top of things. The staff was very good and helpful. My brother seems to like the food, and that’s a plus. I know they make a lot of field trips out; they go out to various places and shopping.

My mom lived in the Citadel assisted living for two years. She was very happy there. She made friends quickly, went to exercise classes, played bridge and participated in many of the other activities. Her apartment was very nice and we had it fixed up so it looked like a smaller version of her home. Rebecca, the manager of the citadel, was very easy to talk to and is continually improving the care, food, and general facility. I am so glad that my mom could live the last two years of her life in such a wonderful place. I never worried about her there.

We were able to visit The Citadel Retirement, and this facility is very nice. I think everything is very nice because I don’t remember anything that was negative about it. I can see that there's quite a few activities going on there.

When we first moved in Citadel, I had all kinds of questions. They didn't have a problem with that. The staff is very friendly, very helpful, and they answer any questions. For what it's worth, my father loves it there. He raves about the food. He likes everything about it. He was kind of screaming when we put him into the facility. Now that he's in there, he loves it. The rooms and flooring are fairly nice. Before we moved in, they either changed or replaced the carpet. It was a nice little apartment. I tried breakfast there one time. They have happy hour every Monday. They do outings, they go out for dinner to restaurants every Wednesday, they have bingo, card games, and entertainment all the time. They have a putting green, a workout room, and they celebrate certain holidays. Their activity calendar is pretty well filled. It's 4 miles from my work, I go by that facility every day. It doesn't mean that I stop in, but if anything would ever happen to him I can be there right away. That's why we picked it.

Everything is awesome we have no complaints. The staff is excellent and great. They take him to his doctor's appointment and they had a lot of activities

Citadel was nice but they only had a third floor apartment available and no washer and dryer in the apartment. The people seemed pretty good. The rooms, the size of the apartments and the location were very nice. They could just add a washer and dryer into their apartment so that the residents don't have so far to go to do their laundry.

My husband's great aunt used to live at Citadel Assisted Living. She had her own apartment, and it was clean and organized. She was pretty happy during her stay there.

My tour at The Citadel Senior Living was quite pleasant, the people were very cordial and helpful. They took me to see a model room, it seemed sufficient and I liked about the bathroom was that the bathtubs were easily accessible so they can go in and out without having too much difficulty. The room sizes were big enough for a person, and it was quite clean and nice. Everything about the community was very pleasant. I saw their dining room and their library too, it was quite pleasant.

The Citadel was a little bit older, but I like their setup. I think the staff member was new because the few questions we asked, he didn't really know the answer, but he gave us a good tour and he showed us the rooms. I liked their 1-bedroom. He also told me I had the choice between carpet and non-carpet. The living atmosphere was very easygoing. There were people sitting out in verandas and some were in the lunchroom. He also showed me the recreation area. They had a pool and an exercise area. Overall, the staff was nice and friendly.

The Citadel Senior Living was a nice facility. I mostly talked with the manager, but she was very nice and informative. The room had a small kitchenette. But they wanted the residents to be active and social, and so the people would want to be in the main common areas. The dining area was nice, it looked like it had a normal diner/restaurant environment. They had a crafts area, a church on site which was nice, and a TV room or gameroom.

The Citadel Senior Living was fine, but we live in a larger home and the 2-bedroom apartment there was just too cramped for us. They're older and just didn't have any appeal. Also, you have to walk from your apartment all the way down to the dining room, and it was really a hot day when we were there. I knew I wouldn't be able to do that if we lived there. They have buses that take the residents to different place. They have a laundry service, but it's a little bit of a walk for me. I wish it was a little bit closer. The staff member who gave us the tour was fine. They have church services in the little chapel which is something that's helpful to us. We visited with the residents there, and they said they didn't like the food. I don't know why because it didn't look too bad to me.

My mother is at The Citadel Senior Living. The staff is fine. The grounds are good for what we need. It serves a purpose. It's quite a ways from my home, but it's centrally located, close to the freeway, and has easy access. She has a studio with a bedroom. The only thing that's missing in the bedroom is a door, so it's a studio but with a separate room that she uses for her bedroom. It's very nice, has a new carpet, and enough space in the kitchen for her to move around even though she doesn't cook. I do her cooking for her. Her room is very nice, and she likes it. I see a lot of things that they have available, but my mother is not a person that participates in things like that. It's affordable for her, and I like the facility.

I've only been here at Citadel Retirement for two weeks. There's so much to do, you'd go crazy trying to do it all. I'm very happy I moved here and I think it's the perfect thing for me. The staff is very helpful and welcoming. The food is very good and you really get a lot. They have transportation to any medical appointments within a 10 mile radius and they go to just about any store you would want every week.

I liked Citadel Retirement a lot. I liked the meals and the camaraderie. It was very clean. The person that gave me the tour was very knowledgeable. They had different activities like sewing, cooking, cards, and bingo. They had a stage where they do modeling, and they also had music nights.

After 2 trial days, my mom is rather comfortable with the choice of The Citadel.

My mom wanted to move into the Citadel. The courtyard was beautiful, and the rooms were nice. The staff was very informative, took their time, and didn't rush us through. The dining area was very nice, but the food was just OK, not great. It was also one of the most reasonably priced we saw.

The person who took us around at the Citadel was excellent, very knowledgeable, and very helpful. We didn’t get the chance to have the food, but we’re supposed to be invited back for a meal. I liked everything about it, including the size of the apartment. I would have liked there to be laundry facilities within the apartment, but there were enough around the complex. They had a lot of activities planned. The person who I am to see suggested that we come during an activity, have a meal, and partake in the activity, which I will do. It’s one that we are considering. The price is reasonable, and they have very nice amenities. I would like to see a healthier menu.

My visit to Citadel was good and homey. The rooms were nice and just the right size.

I’m moving to the Citadel. It is a very welcoming, good facility with very accepting management. The food in the restaurant was great. The rooms were fine but need a little more storage space.

I am in The Citadel Retirement right now. The people are really good, but I am new. I was told that I would speak to somebody from the dining room about special diet because the food they have is not what I can eat. I'm in a two-bedroom apartment, and it's really nice. The best thing is they offered all the paperwork, and almost everything that the other places offered at less than half the price while I was on a very tight budget. They have very little activities so far.

Everyone was really nice at Citadel Retirement. Everything was really organized and super easy to understand. The rooms/apartments were really clean and well maintained. The dining facility was very clean and well put together. They have weekly outings that they organize for the guests. What I like about this community is that it is close to my house. The staff was very responsive. They answered all my questions. They fix things right away if need be.

I went to visit Citadel. It was a wonderful experience. It is a perfect place to live. The staff was absolutely wonderful. The apartments were absolutely beautiful. They were spacious. Their dining room was excellent. They have everything there. They're 100% covered on any and all activities. Security was fine.

My father moved to The Citadel Retirement. What we like about it is that it is a newer facility, and it had the capability of being independent living now, but assisted living later if it's that what he needs. He liked that his meals are provided, and they are doing his laundry and cleaning his apartment for him, which he enjoys. He likes the activities every day, and he can just show up and get involved with those. They really got a lot of residents engaged because he had gone to several different activities, there are always a lot of people there wanting to do it, so it's fun and he is making a lot of new people that way. There is also an emergency button in his room, and once a day, he has to push the button to let them know that he is up and moving. If he doesn’t push the button, they come up to his room. He also needs to push if he needs help, and he likes that.

Citadel Retirement is probably a much older place, and I like new things. We talked to one man which my husband knew. He had just been there for only three or four days, but he is fine. They play card games, and we liked that. We also like dominoes and the different events that they offered.

I met one very friendly person at Citadel Retirement. I like the fact that they had outdoor porches, and the room I saw had a nice storage space on the outside porch area.

We toured The Citadel and we were very impressed. The staff was very amicable and very friendly. They gave me the right information that I needed. We went ahead and took a tour of the independent living. We talked about it, and the staff was very nice and personal. I had a good feeling about it as far as atmosphere. They have a spa, and they transport the residents that need to go to doctor’s appointments. The independent living rooms can have a kitchen with a stove, microwave and refrigerator. They’ve got activities going on all the time. They have specific days every week where they can take people to go to a movie, to a restaurant or go shopping at places like Michael's, Walmart, and Target; so it’s really so nice. It’s a new facility and it’s very spacious. Overall I didn’t see anything negative at all; it was great. It is really close to where my mother is living now, and that’s where she does all of the shopping and hobnobbing around stores and groceries. Everything is right there so she’s familiar with that area.

Citadel Assisted Living is cute, it is nice. The only thing I am not really pleased with is the food. My mother doesn't complain, so I get the sense that the staff is good. It has an elevator and everything. She has a nice one-bedroom. Right now, their price is right. They have activities, but she doesn't participate. They have a medical facility there.

Citadel Retirement meets my needs; that is why I chose them. It is not independent completely. It is somewhat/ halfway into assisted. My first impression of it was very good. The staff's work ethics are very good. I have a private apartment. It is very good. It fits my needs very well. Regarding food though, I don't have any outstanding comments about that.