Brookdale North Gilbert

Offers Memory Care

14 Reviews

845 N. El Dorado Drive

Gilbert

85233

Brookdale North Gilbert

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3.4 14

Magnum family 2019-02-19 This facility is in a great family neighboorhood and it's a beautiful facility, but sadly the care and organization inside tell another story. Rooms smell like urine, residents are forgotten in corners or chairs around the facility, laundry, and personal items disappear, residents are looked out of there room if any fall or accident with your love happens they forget to report to the family. As loved ones need more help it seems they ignore there to plead for help. Throughout my loved one stay in this facility, we saw their lack of concern and love for the residents. The directors, nurses, and staff of this facility don't stay for more than 5 months. The only thing you get is promises that are forgotten. Pornography was openly showed to residents, and many other concerns were found in this facility but like I mentioned before its hard to see changes for the best when directors and up management cant stay and make the proper changes, I am a friend or relative of a current/past resident

5 1 1

Maxs-Vicki 2018-07-15 The facility recently has gone through a remodel and the rooms are so nice and clean, just like you would have at your home. The staff is especially great caring, sweet, kind and go out of their way to be helpful. When ever you need them they are there for you. They love the residence and take so good care of them, like if they are their family. I have always heard positive interactions from the staff and supervisors. Recently they have a new director who has totally taken control and has improved this facility 100%. They have a calendar every month for all the activities. They go and get the residence from their rooms for the activities such as fit and be fit, bingo, bowling, puzzles, arts and crafts, mind and learning games, parties with music, sing along nights, afternoon movies with popcorn and Sunday Bible study. This is just a few of what they offer. Once a moth they have a family night with dinner, and entertainment for your loved one's and their family. They serve a great dinner and have entertainment for all with no cost to anyone. My mother has been in this facility for four years and she loves every one of them. I can't say enough about how well they have taken care of my mother. I love every one of them and thank them from the bottom of my heart. Vicki I am a friend or relative of a current/past resident

5 5 1

Sue121450550 2016-03-23 We visited Brookdale North Gilbert, but they were full. They did not have a room, but they seemed very friendly. It needed some upgrading. I visited this facility

5 4 1

Nicole14 2015-12-29 I visited Brookdale North Gilbert and met the administrative staff. They gave us a brief walk-through. It looked mediocre. The rooms weren’t spacious, but the residents had their own rooms. I visited this facility

5 3 1

Dan48 2015-10-29 Brookdale North Gilbert was relatively new and small, and more personable than other places. The staff is very friendly and polite. They rooms are very clean, modern, well decorated, and quite sunny and bright, too. I visited this facility

5 4 1

Caring94634750 2014-09-08 We also visited Emeritus at Gilbert. They were extremely welcoming. They had a specific contact person. She took us to her office and talked to us a little while. Then she took us to the dining room for lunch. The dining room was a little bit dark and it wasn’t quite as cheery as it seemed to be. However, the food was good. It was a moderate amount of serving, it seemed to be a well- balanced meal and healthy. They had exercise and stretching daily. They seemed to have full schedule of really good activities. They go on community outings. They had arts and craft. The grounds were well kept up. It was kind of peaceful especially at the back. My mom had a dog and they showed her where the dog could go play. The other residents were very friendly as compared to the other one we visited. I visited this facility

5 5 1

Caring78539150 2014-02-28 At Emeritus at Gilbert, the ambience was kind of average. It wasn't terrible and it wasn't great either. The staff there seemed to be pretty friendly. They were fine. My parent would have to be in a shared room in that facility. Their rooms there were fine. I visited this facility

5 3 1

You know who u are 2013-12-27 This place is horrible you think your loved ones are being taken care of your wrong. I have seen first hand a director who only cares about cutting corners nurses who yell at our loved ones and call them snobby children. There are barely any activities snacks are always missed and there meal options are limited. I would be fearful of my family coming to this community the head director Linda cuts corners and our loved ones suffer. I rate this place a one and that's pushing it. I visited this facility

5 1 1

Mary68837850 2013-09-26 I had a tour at Emeritus at Gilbert and the place is very nice. The lady that took me around was very knowledgeable and very helpful. The facility appeared to be very clean and organized. They allow pets which I like because my mother has a small dog. They have a nice ground where they can go out and walk and the dogs can go out too. The place is very open, bright, and the residents seemed relaxed and happy even though most of them are in wheelchairs. I visited this facility

5 4 1

caring0328213 2013-04-16 My grandmother is in the Emeritus at Gilbert. The cleanliness of the place is fine, and the staff is very nice. They should make their food more accommodating to special diets, and a little bit healthier, though. I am a friend or relative of a resident

5 4 1

JerrBear 2012-01-20 From my experience this home seems very nice. My grandma moved in here about a year ago, and although she was wary of it at first, she seems to have grown to like it quite a bit. She has made many friends there and enjoys socializing and participating in activities with her new friends. She likes the fact that it is not like "living in a hospital" but more like a community of older people. She fits in well and is generally happy. She says the staffs is all very nice, and seem sincere in their care. They ar not just doing a job, but actually care for her wellbeing. This is a very good sign. She likes the meals there and the scheduled activities as well. She says it gives her something to do and look forward to, rather than just sitting at home, occupying herself. Overall, very happy with this home, and would recommend it to others. I am a friend or relative of a resident

5 4 1

Hoping for Change 2011-11-07 The facility looks lovely, requires you to wait for door to be opened, in evening that could take a few minutes sometimes 5 or more. Employees are cheerful and outgoing. Menu choices have been changed to include more starches, but tastes good. Sometimes there should be more protein in standard evening meals-since their budget was cut. Since most residents are memory care, offsite activities are not on the schedule this last year. There is only one walkway they can use in the court yard. When weather permits AND they have 2 members of staff available they sometimes walk to a close HOA park. Ask to look in several residents bathrooms and kitchen areas, look at sinks and toilets for cleanliness. Housekeeping is often over looked-inadequate staff- and sometimes requires resident or family member reminders. Basic maintence requests require follow-ups. Also due to reduction in staff, activities are often preempted or changed. Snacks are not always given per the stated 3 times a day. In past year there have been 3 Executive Directors. Employees and on-site Management are stretched too thin. Other

5 2 1

Babycakes2 2011-10-14 My mother lived at Emeritus for over 5 years. I visited at least every week and came at different times - mornings, afternoons, late evenings, etc. I always found the staff friendly and the facility clean. I would give Emeritus a 5 star rating, except my mother would complain occasionally about the food. However, she has always been very picky. There were many meals she did like. They had different chefs so she had favorites. I would recommend Emeritus to a friend. I am a friend or relative of a resident

5 4 1

Emmyrose 2011-08-19 This is a medium size 38 apartment facility. All are 1 bedroom with partial kitchens.Since the specialize in memory care residents it is a secure facility. They are licensed for all three levels and have hospice residents.It is one story. The building and grounds are beautiful with flowers, fountains, and greenery. The courtyard is in the center.There walk paths and covered patios. They have scenic views of the lake and golf course.There is a garden area. There is a licensed nurse on staff and on call and 3 certified caregivers on each shift..There is a doctor and physcians assistant who visit weekly and are on call. Each resident has an alert pendant or bracelet. There is a physical therapist available when needed. There is a central kitchen and dining room. They have a culinary chef on staff. They offer three meals a dat with a large variety. Snacks are always available. They are very big on activities. As well the usual games of bingo and cards yjry endeavor to bring in lots of outside entertainment a musicians etc. They have bbqs,parties, movie nite, and ice cream socials.They take the residents on outings to movies and other events, Yje staff seems very caring and there is a homey feel to this place. I was very impressed. I visited this facility

5 4 1

845 N. El Dorado Drive, Gilbert, AZ 85233

Call (800) 385-2527

Brookdale North Gilbert (800) 385-2527

PROMOTION! 10 days

Independent and Assisted Living new residents receive $500 off the 1st full month and 4th full month free Base Rent. Must take financial possession by 1/31//2021. Ask for details when you tour.

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Reviews of Brookdale North Gilbert

14 Reviews Write a review

Food

(2 Reviews)

Staff

(2 Reviews)

Facility

(2 Reviews)

Activities

(2 Reviews)

Value

(2 Reviews)

Memory Care Reviews for Brookdale North Gilbert

February 19, 2019

By Magnum family

I am a friend or relative of a current/past resident

This facility is in a great family neighboorhood and it's a beautiful facility, but sadly the care and organization inside tell another story. Rooms smell like urine, residents are forgotten in corners or chairs around the facility, laundry, and personal items disappear, residents are looked out of there room if any fall or accident with your love happens they forget to report to the family. As loved ones need more help it seems they ignore there to plead for help. Throughout my loved one stay in this facility, we saw their lack of concern and love for the residents. The directors, nurses, and staff of this facility don't stay for more than 5 months. The only thing you get is promises that are forgotten. Pornography was openly showed to residents, and many other concerns were found in this facility but like I mentioned before its hard to see changes for the best when directors and up management cant stay and make the proper changes,

Provider Response

Your comment includes very serious accusations that we do not take lightly and are unlike the culture of our management and community. We hope you will call us to discuss these concerns with a representative.

July 15, 2018

By Maxs-Vicki

I am a friend or relative of a current/past resident

The facility recently has gone through a remodel and the rooms are so nice and clean, just like you would have at your home. The staff is especially great caring, sweet, kind and go out of their way to be helpful. When ever you need them they are there for you. They love the residence and take so good care of them, like if they are their family. I have always heard positive interactions from the staff and supervisors. Recently they have a new director who has totally taken control and has improved this facility 100%. They have a calendar every month for all the activities. They go and get the residence from their rooms for the activities such as fit and be fit, bingo, bowling, puzzles, arts and crafts, mind and learning games, parties with music, sing along nights, afternoon movies with popcorn and Sunday Bible study. This is just a few of what they offer. Once a moth they have a family night with dinner, and entertainment for your loved one's and their family. They serve a great dinner and have entertainment for all with no cost to anyone. My mother has been in this facility for four years and she loves every one of them. I can't say enough about how well they have taken care of my mother. I love every one of them and thank them from the bottom of my heart. Vicki

March 23, 2016

By Sue121450550

I visited this facility

We visited Brookdale North Gilbert, but they were full. They did not have a room, but they seemed very friendly. It needed some upgrading.

December 29, 2015

By Nicole14

I visited this facility

I visited Brookdale North Gilbert and met the administrative staff. They gave us a brief walk-through. It looked mediocre. The rooms weren’t spacious, but the residents had their own rooms.

October 29, 2015

By Dan48

I visited this facility

Brookdale North Gilbert was relatively new and small, and more personable than other places. The staff is very friendly and polite. They rooms are very clean, modern, well decorated, and quite sunny and bright, too.

September 08, 2014

By Caring94634750

I visited this facility

We also visited Emeritus at Gilbert. They were extremely welcoming. They had a specific contact person. She took us to her office and talked to us a little while. Then she took us to the dining room for lunch. The dining room was a little bit dark and it wasn’t quite as cheery as it seemed to be. However, the food was good. It was a moderate amount of serving, it seemed to be a well- balanced meal and healthy. They had exercise and stretching daily. They seemed to have full schedule of really good activities. They go on community outings. They had arts and craft. The grounds were well kept up. It was kind of peaceful especially at the back. My mom had a dog and they showed her where the dog could go play. The other residents were very friendly as compared to the other one we visited.

February 28, 2014

By Caring78539150

I visited this facility

At Emeritus at Gilbert, the ambience was kind of average. It wasn't terrible and it wasn't great either. The staff there seemed to be pretty friendly. They were fine. My parent would have to be in a shared room in that facility. Their rooms there were fine.

December 27, 2013

By You know who u are

I visited this facility

This place is horrible you think your loved ones are being taken care of your wrong. I have seen first hand a director who only cares about cutting corners nurses who yell at our loved ones and call them snobby children. There are barely any activities snacks are always missed and there meal options are limited. I would be fearful of my family coming to this community the head director Linda cuts corners and our loved ones suffer. I rate this place a one and that's pushing it.

September 26, 2013

By Mary68837850

I visited this facility

I had a tour at Emeritus at Gilbert and the place is very nice. The lady that took me around was very knowledgeable and very helpful. The facility appeared to be very clean and organized. They allow pets which I like because my mother has a small dog. They have a nice ground where they can go out and walk and the dogs can go out too. The place is very open, bright, and the residents seemed relaxed and happy even though most of them are in wheelchairs.

April 16, 2013

By caring0328213

I am a friend or relative of a resident

My grandmother is in the Emeritus at Gilbert. The cleanliness of the place is fine, and the staff is very nice. They should make their food more accommodating to special diets, and a little bit healthier, though.

January 20, 2012

By JerrBear

I am a friend or relative of a resident

From my experience this home seems very nice. My grandma moved in here about a year ago, and although she was wary of it at first, she seems to have grown to like it quite a bit. She has made many friends there and enjoys socializing and participating in activities with her new friends. She likes the fact that it is not like "living in a hospital" but more like a community of older people. She fits in well and is generally happy. She says the staffs is all very nice, and seem sincere in their care. They ar not just doing a job, but actually care for her wellbeing. This is a very good sign. She likes the meals there and the scheduled activities as well. She says it gives her something to do and look forward to, rather than just sitting at home, occupying herself. Overall, very happy with this home, and would recommend it to others.

November 07, 2011

By Hoping for Change

Other

The facility looks lovely, requires you to wait for door to be opened, in evening that could take a few minutes sometimes 5 or more. Employees are cheerful and outgoing. Menu choices have been changed to include more starches, but tastes good. Sometimes there should be more protein in standard evening meals-since their budget was cut. Since most residents are memory care, offsite activities are not on the schedule this last year. There is only one walkway they can use in the court yard. When weather permits AND they have 2 members of staff available they sometimes walk to a close HOA park. Ask to look in several residents bathrooms and kitchen areas, look at sinks and toilets for cleanliness. Housekeeping is often over looked-inadequate staff- and sometimes requires resident or family member reminders. Basic maintence requests require follow-ups. Also due to reduction in staff, activities are often preempted or changed. Snacks are not always given per the stated 3 times a day. In past year there have been 3 Executive Directors. Employees and on-site Management are stretched too thin.

October 14, 2011

By Babycakes2

I am a friend or relative of a resident

My mother lived at Emeritus for over 5 years. I visited at least every week and came at different times - mornings, afternoons, late evenings, etc. I always found the staff friendly and the facility clean. I would give Emeritus a 5 star rating, except my mother would complain occasionally about the food. However, she has always been very picky. There were many meals she did like. They had different chefs so she had favorites. I would recommend Emeritus to a friend.

August 19, 2011

By Emmyrose

I visited this facility

This is a medium size 38 apartment facility. All are 1 bedroom with partial kitchens.Since the specialize in memory care residents it is a secure facility. They are licensed for all three levels and have hospice residents.It is one story. The building and grounds are beautiful with flowers, fountains, and greenery. The courtyard is in the center.There walk paths and covered patios. They have scenic views of the lake and golf course.There is a garden area. There is a licensed nurse on staff and on call and 3 certified caregivers on each shift..There is a doctor and physcians assistant who visit weekly and are on call. Each resident has an alert pendant or bracelet. There is a physical therapist available when needed. There is a central kitchen and dining room. They have a culinary chef on staff. They offer three meals a dat with a large variety. Snacks are always available. They are very big on activities. As well the usual games of bingo and cards yjry endeavor to bring in lots of outside entertainment a musicians etc. They have bbqs,parties, movie nite, and ice cream socials.They take the residents on outings to movies and other events, Yje staff seems very caring and there is a homey feel to this place. I was very impressed.

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Questions about Brookdale North Gilbert

What ongoing training does the staff receive in dementia care?

Every Brookdale Associate is assigned courses every month via Brookdale’s Learning Management Systems in addition there are also classes/in-services held in the communities monthly that Associates are required to attend.

How many staffers are on duty in the daytime and overnight?

We have 46 associates total at Brookdale North Gilbert. If by “staffers” you are referring to our Caregivers and Medical Technicians we have 7 on for the A.M. shift. 7 on for the P.M. shift and 3 on for the Overnight shift. As of right now (01/07/19 @ 01:13pm) we have 19 total Associates in our community working. We have 3 nurses on staff here at Brookdale North Gilbert and we offer 7 day a week nurse coverage.

What programs or activities does Brookdale North Gilbert offer to keep residents engaged? How does the staff engage residents' long-term memories?

Brookdale aims to create meaningful and purposeful programming to speak to our resident’s individual interests. When we take the time to know residents’ histories, their past and present roles and relationships, their hobbies, habits, likes and dislikes, we can help them stay connected to who they are, and respect and reflect how they see themselves, not how we see them. By knowing about the residents, we make sure that we define them by who they are, not by the symptoms of their dementia. On our calendar you may find those staple programs such as Bingo and Karaoke colored with activities that speak directly to our residents as individuals such as knitting circles and garden clubs. There is also a focus on connecting the mind body and spirit and that is reflected in our yoga, dance/movement therapy, and music therapy groups.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

The Health & Wellness Director or The Health & Wellness Coordinator.

What techniques does Brookdale North Gilbert use to support memory care residents during mealtimes?

Modified diets, verbal cuing, hand over hand assistance, total hand fed, dining skills evaluation completed on admission, annually and as needed.

How does Brookdale North Gilbert keep residents' families informed about their loved ones' health?

Communication to a family could come from a Care Associate, a Medical Technician, any of our nurses on staff and even our Executive Director. Also, depending on the preference of the family, the communication could be phone call, email, text messages and in-person meetings. Also collaboration of care meetings are held with the families.

Describe the neighborhood around Brookdale North Gilbert. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Our newly renovated secured memory care community enjoys a panoramic view of the El Dorado Lakes Golf Course nestled near the edge of a residential area.

Is Brookdale North Gilbert affiliated with a hospital if more care is needed?

Brookdale is not affiliated with any hospitals; we honor our residents and families preferences regarding hospital choice.

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Services and Amenities of Brookdale North Gilbert

Room and housing options

1-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

General

Minimum Age: 65
Pets: Small Pets Allowed

Licenses

State Licenses: AL7864

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About Brookdale North Gilbert

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services

Daily assistance with bathing and dressing
Medication management
Dining assistance and special diets
Assistance with reminders and redirection
Escorts and assistance with walking
Emergency response call system
Housekeeping
Laundry and linen service

*Rates subject to change at any time. Level of care not included.

What Makes Us Special

Our newly renovated secured memory care community enjoys the panoramic view of the El Dorado Lakes Golf Course nestled near the edge of a residential area. Private and companion, studio and 1 bedroom apartments to include; walk-in closets, kitchenettes with refrigerators. Private bathrooms with handicapped accessible showers. Large interior courtyard with a water fountain, raised garden beds, extended walking paths and covered patios.

Brookdale North Gilbert

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Memory Care Reviews for Brookdale North Gilbert

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General

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About Brookdale North Gilbert

Amenities and Services

What Makes Us Special

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