Hacienda Del Rey

Shawna

My father is in Hacienda Del Rey. What I like best is the homey feel of it, the way the casitas are set up, the way that there is a large porch walkway area, and it's roomy. The staff has been wonderful. I've gotten a hold of people when I needed to speak with them. They have been helpful. They have contacted me with information, concerns, or questions. It's like working with a team, and I am involved in that team. It's not just them and then me and then him. We're all working together to support my father in his care, and it's been amazing. The communication is just next level. I have not tasted their food yet, but it looked and smelled amazing. It is cleaner than my apartment. It's very bright, very nice, and very open. It's got high vaulted ceilings, so you don't feel closed in. It doesn't feel like it's a locked facility, even though they do have the alarms on the doors because it is memory care, and the residents have a tendency to walk and wander and things of that nature. It's very inviting, and everything is so nice. It's not mismatched or kind of off. The residents sit at an actual dinner table to have their lunches, breakfast, and dinner. It feels like home. It is incredible. I know that they have been looking for specific activities for him based on his background as an auto technician. I know they had puzzles and a separate room with a TV and books, like a nook library and things like that. They said they do karaoke, dance, bingo, and a couple of other things in the main community. I'm not entirely certain what they're going to have for the memory care area at this moment.

Carol

We toured Hacienda Del Rey. The layout was different than the other community we visited. It was more like a dorm room style, but everything was on ground level, so for my mom that was a plus. The buildings encircled a courtyard area so that when they went outside, they were within their own community. They're kind of protected from outside where people would be driving on the main road. I like that there's a courtyard area that's very, very private to the residents. The staff who gave the tour was very informative and very friendly. When we were walking through, when the residents saw her, they were all saying hello to her, so you could tell that there was some type of repertoire between her and the residents that lived there. I thought that was a good thing. The community was clean. The buildings were a little bit older than the other place, but it was very structurally sound. It was also very private and that made it nice.

Anonymous

I have not been happy with some of the processes on the business side of things. I was happy to learn that the facility was being acquired by another company. However, the grass isn’t always greener… The new ownership and ED are only interested in the business. Every conversation comes from a business, revenue, and profit approach. They lack empathy, compassion, and can’t take a human approach. It has also been quite surprising to experience the lack of knowledge and wherewithal to properly operate and meet the needs of family and residents. Make sure you know your needs as well as your loved ones. I would let things shake out for a year or more before even considering this place.

Christina

It is beautiful and peaceful. They seem to have a great program. I felt very welcomed and listened to. I spent more time there than at any of the other places. I got some good tips for helping my parents in the situation that they're in. It was my number one. It's closest to me. But when I checked in with my sisters, we chose the other place as a group. But I would have chosen it if it was just me. Their staff members were really friendly. The dining area was communal and spacious. And the facility was modern. They had a beauty salon, and a very nice courtyard that looked very safe.

Shannon

My mom moved in. She is doing great there. They're very attentive to her needs. She gets very individualized care. I like that I can call day or night and somebody can tell me how she's doing and if she has any immediate needs. They have gotten to know her and her personality very well. It is a room and not an apartment, so it's like a master suite I would call it. She has a large, bright room with her own air conditioner and bathroom. I have tried the food they serve there. It was quite wonderful. It's very restaurant quality.

Kori

The person who gave us a tour was very friendly and super energetic. What we liked about it was they have casitas, like little houses, and each house has different features like a game room or a library. We liked how clean the rooms were and it looked a lot newer. It looks like home like somewhere you would come. Everyone that we ran into was friendly. The person taking the meals to the building was also super friendly. There were spaces for people to sit out on the casita, like a front porch. So, residents could do that and they could have a little bit of free rein in terms of going to other buildings or different rooms, like if they want to go to a game room in the other building, they'll do that, or if they want to read a book and just have quiet time, they'll go to the building that has that. It was nice. They had about 5 or 6 casitas and each one had an open living room, dining room, and kitchen. There were snacks in the kitchen for residents. They had a studio apartment, a private one, and then they had one with an extended back. I liked the size of the studio. I felt like they were nice and spacious for someone to have a home away from home. The grounds were in good condition. You can tell they're well- manicured. They have a courtyard and you have to walk through it to get to the different casita. It appears to be very clean and nice to walk through. The building appears to be a little newer. The rooms seemed to be pretty modern.