IncrediCare - Woodbridge, VA

Provider Response

Thanks so much for taking the time to respond. It is the reason we survey our clients and care providers monthly so we can focus on areas to improve in. We respect your desire to respond Anonymous but please feel free to contact me directly for areas where we can improve on taking care of your needs.

Provider Response

Thank you so much for the kind words. We consider giving family caregivers the ability for personal time as important a part of our role as the specific patient care we provide.

Provider Response

Thank you for your kind words. It has been a pleasure to serve you and your wife for 3 years and we look forward to many more to come.

Provider Response

Thank you for your kind feedback. It is a joy to care for your parents. Your engagement in helping define the Care Plan has been a large part of our success. It is important to us to know that we can support your busy schedule while giving you the peace of mind that your parents are safe in their home.

Provider Response

Thank you for your response. We work very hard to staff clients with the right fit quickly by maintaining a stable and engaged team. We are happy that it has worked out well and we are able to give you to time to focus on your work. I understand that we have a nurse scheduled for a visit this week.

Provider Response

We were honored by the trust you placed in us. Managing and coordinating the care needs for your Mom was an extreme pleasure.

Provider Response

Thank you for taking time from your busy schedule to share your kind words. We take serious effort to assign compatible and consistent care professionals and it will appreciate knowing when we are successful and when we are not.

Provider Response

Thanks so much! Our employees are the soul of our services. We take great pride and matching the right provider to each case.

Provider Response

Thank you so much for your kind words. We pride our selves on being responsive to everyone we engage with on a daily basis.

Provider Response

We appreciate the time we have with you and your family. Thanks so much for taking the time to provide the feedback.

Provider Response

We are blessed to have the opportunity to help you. Many of us struggle with letting others help us with things that are harder to do on their own than they used to be. We appreciate your courage to recognize areas we can help you stay independent in your home.

Provider Response

Thank you so much for your review. We take great strides to get as much detail in advance so that we can better match care providers.

Provider Response

Thank you for the kind words. We consider meeting the individual needs of our clients as a condition of our service.

Provider Response

Thank you so much for the kind words. We are very proud of our care providers and take great effort to make sure we find compatible partners.

Provider Response

Thanks for the feedback. We are proud of our employees and are pleased you are satisfied.

Provider Response

Thank you for your feedback. We had some challenges in staffing your location which definitely contributed to the many people. We have subsequently increased our recruiting efforts in your area to recruit and retain a larger team to match with clients.

Provider Response

Thank you for your kind words. We have recently experienced rapid growth which caused some challenges with continuity of low hour shifts. We have recently added 10 additional staff over the past two months which will help us return to continuity of caregivers.

Provider Response

Thanks so much for taking the time to respond. Over the past 60 days we have replaced our office staff with a more experienced and home care knowledgeable team. I trust you will see dramatic improvement going forward.

Provider Response

Thanks so much for your kind words. For us caring means stay engaged and taking the necessary actions until we make the right match of caregiver and family. Reducing the stress for family caregivers is as important to us as the value we provide to the care recipient.

Provider Response

Thanks so much for the kind words. We make every effort to provide compatible caregivers who are focused on providing holistic care to maintain and improve wellness.

Provider Response

Thanks so much for your feedback. Most of us would prefer not to have care. We take extra care to match caregivers who understand to balance the need for independence with the need for assistance. We have recently added two nurses to our staff to ensure we meet our commitment of biweekly visits.

Provider Response

Thanks so much for the feedback. It is pleasure to help you and your Dad. No count we have had some challenges with compatibility, but are confident that we have matched the right fit now.

Provider Response

Thank you so much for the positive feedback. We take the need for consistency and reliability very seriously.

Provider Response

Thank you for taking the time to provide feedback. We were in the process of changing our electronic clock in system and had several issues. These issues have been subsequently corrected. We expect to provide consistent/compatible caregivers for all of our clients. Unfortunately where we have shorter shifts it is challenging to accomplish. That being said we have restructured ourselves internally so that if we have to make changes on a shift we will have a consistent replacement to help ensure there is consistency with caregivers assigned to families and relationships can be built and maintained.

Provider Response

Thanks so much for your feedback. We are glad that we could help. We have recently made changes to both our screening process and our client/caregiver matching process that will address your concerns. Currently our RN and LPN have taken the responsibility to assign and supervise caregivers on cases.

Provider Response

We appreciate your kind words. Your mother is a joy. We are pleased that we were able to meet her language requirements to keep her comfortable and socialized.