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Shepherd's Staff In-home Care Frederick, MD

205 Broadway, Frederick, MD 21701

(800) 558-0653 (Call a Family Advisor)

4.84

(78 reviews)

Offers Home Care
Top rated on Caring.com

2019, 2020, 2021

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Reviews of Shepherd's Staff In-home Care in Frederick, Maryland

4.84

(78 reviews)

    Top rated on Caring.com

    2019, 2020, 2021

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Kelly A_1

    5

    January 27, 2020

    I am a current client of this provider

    They've got him to do more activities that he likes to do, things he wouldn't do on his own. For example, playing the piano. They call me and keep an open connection. And the workers are kind.

    Mildred P_2

    5

    January 21, 2020

    I am a current client of this provider

    It is nice to be able to get out of the house and have a break, they make me feel comfortable. They are very reliable. They make sure they get coverage when I need them.

    Tina J

    5

    January 21, 2020

    I am a past client of this provider

    They improved my quality of life. I had help to support me with everything, and they were reliable. The owner was amazing.

    Provider Response

    Tina, thank you! It is truly a pleasure to be of service to you.

    David O_10

    5

    January 15, 2020

    I am a current client of this provider

    They seem to know what they are doing, and they do it well. They make my life better. The people that they hire to work with my wife and I come here and get to work.

    Clyde J

    5

    January 7, 2020

    I am a current client of this provider

    They have been helping me with everything medical. They do cooking and anything I want them to do. I would like to recommend them. They are courteous and on time.

    Kathryne S

    5

    December 10, 2019

    I am a current client of this provider

    It has been helpful all around. I really would not want anyone else except my caregiver because she has done everything to make me comfortable.

    Anonymous_798

    4

    December 6, 2019

    I am a current client of this provider

    I only use them every once and awhile. They would be more helpful if they spent more time on my problems. They seem very honest and interested in me.

    Provider Response

    Thank you for your comments, Anonymous_798. We do accept clients for occasional service and no minimum hours, which is something we hope sets us apart from other providers. We are interested in the concerns of all our client! If you are willing to share privately what problems you would like us to address, we would be happy to do what we can to meet your needs in a five-star way!

    Pat H

    5

    December 6, 2019

    I am a current client of this provider

    We started with just companion care. My mom is in a facility, now. We have used the services this past year to have additional help because of her dementia. Having extra people available has been helpful. We have been having care providers for over five years. They have good communication, quality caregivers, and continuity of care.

    Provider Response

    Thank you, Pat! It is a privilege to be of service to your mother.

    Casper D_1

    5

    December 3, 2019

    I am a current client of this provider

    They provide good care for me. I like that they are very cooperative.

    Provider Response

    Thank you! We value you as a client and are very honored to be your care provider.

    Raejean P_1

    5

    November 21, 2019

    I am a current client of this provider

    I know that he is cared for, and I don't have to worry about it while I am at work. I have recommended them. Every provider we have had is outstanding.

    Kathy R_10

    4

    November 19, 2019

    I am a current client of this provider

    They could interact with her more and engage her in something stimulating. I would like them to be more assertive and more sure of themselves so that the client can feel confident in letting them help them.

    Laura B_16

    5

    November 8, 2019

    I am a current client of this provider

    It makes a big impact because my father is 93, and we used them through the summer when we needed to get away. We wouldn't have been able to get away if they didn't come. I liked that the owner came out and talked to me and my dad. She brought the people that were going to work with my dad, and that was very nice.

    Ellamarie B

    4

    November 5, 2019

    I am a current client of this provider

    They help by physically getting her to mass from her assisted living. I just have them for one thing, so I have been satisfied.

    Mary K_4

    5

    October 23, 2019

    I am a current client of this provider

    I don't know what I would be without them! My caregiver has been not just a caregiver, but a very good friend. He shows compassion, concern, and it isn't like he is just doing a job. He makes my loved one feel comfortable, and he looks forward to the visits from him. There are a lot of things I like. Their customer service is wonderful, I like the way they answer my needs right away, and the overall relationship I have with the staff is great.

    Deanna R

    5

    October 17, 2019

    I am a current client of this provider

    I think it is less stressful for me knowing that someone is with her and that if an emergency comes up, they will reach out to me and let me know. I like that they have been able to cover the schedule that I need, and all of the ladies have been very kind to my grandmother.

    Karen M

    5

    October 14, 2019

    I am a past client of this provider

    They provided company for her. They made sure she ate three meals a day. I like their staff, compassion, and the care.

    Tina F_3

    5

    October 10, 2019

    I am a current client of this provider

    They are very helpful for what I need them to do. I need to have them go in and help her eat. She is blind, and she doesn't remember to eat. I don't have to go in every day to do it. They are very dependable.

    Dave E_3

    5

    October 3, 2019

    I am a current client of this provider

    We only use the service for four hours a day. It is not so much about what they are doing, but we just can't have them for that long every day. They could maybe just have more consistency in the aides. We have been happy with all the caregivers and their communication. They have a good method of communication.

    Jennifer W_4

    5

    October 3, 2019

    I am a current client of this provider

    We don't access it enough. I would like to access it more. If she was more willing to access it more, it would have more of an impact. They have been extremely reliable and very kind. They work well with my difficult mother.

    Patsy H_3

    5

    September 26, 2019

    I am a current client of this provider

    They try to get you what you need. The caregivers mostly help me with cleaning. They work hard to work with you to help you get what you need.

    Anonymous_2522

    5

    September 12, 2019

    I am a current client of this provider

    It has given us peace of mind know that Shepherd's Staff In-home Care is there. They are easy to work with and schedule with because Shepherd's Staff In-home Care is accommodating.

    Cathi M_1

    5

    September 12, 2019

    I am a current client of this provider

    I don't have to worry about my son. They help him with his walking. I like that they work with me. I like that there is no minimum amount of service.

    Betsy T_1

    5

    September 11, 2019

    I am a current client of this provider

    They help her with driving and taking her where she wants to go. I like that they are very personal when you call, and they take care of things quickly.

    Nora W_1

    5

    September 9, 2019

    I am a current client of this provider

    They got to know her as an individual, her likes, and dislikes. They treat her the way that she feels comfortable. They have been excellent with my aunt. The caregivers are very kind, and they are like a part of our family.

    Christine B_3

    5

    September 9, 2019

    I am a current client of this provider

    It's hard for me to get around and clean like a used to, so they are a huge help. I like the care they give and the time it takes for them to do it. They are a joy to work with.

    Gail

    4

    August 27, 2019

    I am a past client of this provider

    I used Shepherd's Staff In-home Care for a few days since that's all I needed. Our experience was that it's slightly disorganized, but ended up okay. They provided in-home-care help for my mom, everything from feeding, bathing and incontinence. The caregivers were fine. They were good people, nice and friendly. I chose them because they were the only in-home-care agency that answered my calls.

    George C_3

    5

    August 19, 2019

    I am a current client of this provider

    It makes an impact because I need their help. They come in for an hour and help me with some things I can't do on my own. They are dependable, and they check on everything to make sure everything is done properly.

    Jim S

    5

    August 19, 2019

    I am a current client of this provider

    They provided the necessary care for my wife. I like that they are affectionate, loving, and competent staff.

    Gladys M_1

    5

    August 19, 2019

    I am a past client of this provider

    They worked with me at different times, and they were very nice. They were as wonderful as they could be to me and my husband. They bathed him, got him up and out of the wheelchair, and did everything he asked of them.

    Rose-Marie C

    5

    August 19, 2019

    I am a current client of this provider

    They have pleasant and qualified people. They are self-starters and don't need much supervision. They make intelligent decisions. I like the quality of people that come here and the owners involvement and concern. They are dependable.

    Peter W

    5

    August 9, 2019

    I am a current client of this provider

    She is receiving 2 different kinds of services. One is a companion and takes her to the store, reads to her, and visits. The other person comes a few mornings a week and helps her get up and get dressed. I have been with them for many years, and I love their communication because it has been excellent, whether we initiate it or them.

    Gail R

    5

    August 9, 2019

    I am a current client of this provider

    They have helped me by being on time and doing their job. I liked that they helped. I needed help with my mother, and they came out and did an assessment.

    Linda K

    5

    July 29, 2019

    I am a current client of this provider

    We couldn't do without some of the services. They take care of my husband. They help with assistance that I need around the house. They do laundry. They are very responsible. They are very responsive to any questions you have. The owner is very conscientious.

    Dennis M_7

    5

    July 29, 2019

    I am a current client of this provider

    They go the extra mile to make her comfortable, which is not always easy. All the caregivers are very in tune to my mother's needs.

    Jean C_6

    5

    July 22, 2019

    I am a current client of this provider

    It's uplifting and helped me heal faster. The people that come are nice.

    Anna N_1

    4

    June 25, 2019

    I am a current client of this provider

    I try very hard to stay upright, and I know if I go down it would be bad. They make sure I stay upright. They ask me what I need and what would help me. I just need someone to hold on to. They are very concerned about my welfare.

    Marsha K_2

    5

    June 20, 2019

    I am a past client of this provider

    They gave me peace of mind. Mom couldn't take care of herself and couldn't understand that she couldn't do it. It felt like Mom was safe. I liked their responsiveness to any concerns that I had. I liked that I could reach a human being when I called there. I liked the personalities of the caregivers.

    Debra F_1

    4

    June 12, 2019

    I am a current client of this provider

    They could improve in getting her up and talk to her more when she is up. They could discuss things and be more open with her. They have continued to be on time, and we haven't had a problem with someone not being there.

    Nina C_1

    5

    April 25, 2019

    I am a current client of this provider

    They are very accommodating. Consistency is important, so they try very hard to make sure that they're consistent with the scheduling. I like that it's small and personable. They are very attentive and they communicate with us well. We've been blessed with a caregiver that's very consistent with my mom.

    Doug B_1

    5

    March 25, 2019

    I am a past client of this provider

    The provider helped me the most by taking care of my wife. I like how the people were excellent in this agency.

    Brenda A_2

    5

    March 20, 2019

    I am a current client of this provider

    They take care of my loved one when I have to go somewhere. All I've got to do is call the agency if I'm in a bind, and they'll help me.

    Mindy R

    5

    February 21, 2019

    I am a current client of this provider

    I was trying to do the care on my own. They go in and feed my aunt twice a day. They have done an amazing job helping out with that. There are many caregivers that are very helpful to my loved one. They are very polite and courteous.

    Dulcia D

    5

    January 23, 2019

    I am a current client of this provider

    Recently it has just been for transportation. I like that all of the people they have sent have worked well with me.

    Pat Y

    4

    January 15, 2019

    I am a current client of this provider

    They have helped the most by just playing games with him. He is interacting much better. He didn't know who I was, but now he knows who I am. They take good care of him. He is getting much better, and he is doing things now that he wasn't able to do before.

    Doris P

    5

    December 10, 2018

    I am a current client of this provider

    They help clear the table, they wash the dishes, they vacuum or sweep the floor, and they make sure things are picked up and put away. I don't have to tell them everything. They go right ahead and know what I want done.

    Diane H_3

    5

    October 26, 2018

    I am a current client of this provider

    They are able to come and take care of a person so we don't have to do so much transporting. It is quality care and reasonably priced.

    Anonymous_198

    5

    October 10, 2018

    I am a current client of this provider

    They help me with driving and with carrying things. Sometimes people are supposed to show up at a certain time and they don't come, but this company is reliable.

    Lynn Z

    5

    September 28, 2018

    I am a past client of this provider

    It relieved a lot of stress for me. The people were very caring.

    Theresa P

    5

    August 29, 2018

    I am a past client of this provider

    They had a tremendous impact because my mother-in-law trusted them and they were companions to her. I liked that that the women they sent were professional and clean, they really understood their duties.

    Sharon T_1

    5

    August 20, 2018

    I am a current client of this provider

    She fills my pill bottle, which has helped make my life easier. They are always very nice and cordial.

    Robert D_15

    5

    August 10, 2018

    I am a current client of this provider

    They took care of the client while I was away from my house. They are very promptive, and they do their job.

    Becky B_2

    5

    August 9, 2018

    I am a past client of this provider

    Their availability and the quality of the people was the most helpful. The people were really good. I liked their responsiveness.

    Thomas C_6

    5

    July 26, 2018

    I am a past client of this provider

    I needed help and knew I could trust them. They were very professional, always on time, and very caring towards my dad.

    Harry Z

    4

    June 21, 2018

    I am a current client of this provider

    Having someone around helps me out a lot. They do just about everything that I ask them to do with a minimal amount of help from me. It has all worked out well.

    Edna W

    4

    June 19, 2018

    I am a current client of this provider

    When I call for them to come pick me up, they will. I am always very pleased with their services.

    Ann M

    5

    June 11, 2018

    I am a current client of this provider

    It gives me an opportunity to get out. The owner is very involved, and she comes out to introduce every new caregiver.

    Bernice M

    5

    June 11, 2018

    I am a current client of this provider

    My husband is content and good when I get home, and I am able to get away for a little bit. The caregivers take excellent care of my husband while I am gone.

    Patti D

    5

    May 23, 2018

    I am a current client of this provider

    They are usually able to keep me with the same caregiver so that I'm able to have a bond with them. I like that I can get somebody 24/7 and that somebody is on call all the time. If I have an emergency in middle of the night, somebody will answer.

    Jacqueline C

    5

    May 15, 2018

    I am a current client of this provider

    The services help my parents run their errands. So far, they have met all of my expectations.

    Dara V_1

    5

    May 7, 2018

    I am a current client of this provider

    We couldn't function without a caregiver because I have a mother who needs 24 hour care, but it's is not possible for me and my sister to be there all the time. I always felt very comfortable with all the caregivers there. I like that they are very conscious of the caregiver they send out, they are a company with a lot integrity.

    Amy I

    5

    April 25, 2018

    I am a current client of this provider

    I like their caregivers and their efficiency. I like their website. I like the management. They take care of everything when they come.

    Joe K_1

    5

    April 9, 2018

    I am a past client of this provider

    The whole process was great. They came out and did the assessment. They were great with my father and worked with our schedule. We could rest easier knowing my father was cared for.

    Karen J

    5

    March 20, 2018

    I am a past client of this provider

    They were friendly, prompt, hardworking, and loving. The care was great for all of us! It lightened our load by not making us drive over there every day. I never had to worry about her being taken care of.

    Rosemary A

    5

    March 14, 2018

    I am a past client of this provider

    I like the person that came to take care of my mother. I really liked the caregivers. They helped physically, mentally, and spiritually.

    Linda D

    5

    March 9, 2018

    I am a current client of this provider

    Shepherd's Staff is a very reliable and trustworthy company. Shepherd's Staff is a pleasure to work with. My mother's services has helped her be active so that she can go on walks while I am at work and to be safe while doing it.

    Howard (

    5

    December 9, 2017

    I am a current client of this provider

    Shepherd's Staff In-home Care seems to be very conscientious and their employees really seem to care about the clients. The services have certainly made things easier for me.

    Grace M

    5

    December 9, 2017

    I am a past client of this provider

    The caregiver that took care of me from Shepherd's Staff was really good. I consider her a friend. Having the services from Shepherd's Staff made sure that I didn't have anything to worry about.

    Gloria C

    4

    November 15, 2017

    I am a past client of this provider

    I don't have a strong feeling about Shepherd's Staff in either direction. They provided the services. Shepherd's Staff allowed me a little freedom.

    Allan & Sharron W

    5

    November 14, 2017

    I am a current client of this provider

    Shepherd's Staff In-home Care is kind, caring, complete, and accurate. They will do anything that you ask, and will treat you better than your mother did. My husband has Parkinson's, and it is so necessary that someone is patient enough to help him. He is at a stage where it is hard for him to walk and to be understood, and I am bed bound, so it is so meaningful to have this help.

    Randy V

    5

    October 24, 2017

    I am a current client of this provider

    I am impressed with Shepherd's Staff because of the attention that the caregivers give to my mom. They are always trying to engage mom in different things. The care that Shepherd's Staff offers has taken the burn and worry from us because we know that on a day-to-day basis, my mom is doing what she is supposed to be doing.

    Jeanne S

    5

    October 12, 2017

    I am a current client of this provider

    I would tell someone that my recommendation of Shepherd's Staff depends on the caregiver that they would be sent. I am so delighted to have my caregiver. My caregiver is very efficient, does her job well, and had become my good friend.

    CD Carroll County

    5

    September 16, 2016

    I am a past client of this provider

    Shepard’s Staff provided quality care to my mom for several years as she went from relatively independent, to bedridden and dependent on others. Angela, the office staff, and all of the caregivers were professional, friendly, competent, and truly cared for my mom’s well-being. For my mom, cats are part of the family. My husband and I, the sole caregivers for my mom in our home, could not leave for the weekend if my mom wasn't cared for and if the cats weren't fed. Shephard’s Staff caregivers were willing to provide that extra assistance. With the support provided by Shephard’s Staff, my mom was able to stay at home until her passing. Without hesitation, I would recommend them.

    Cindy120552950

    5

    February 29, 2016

    I am a current client of this provider

    We have Shepherd's Staff for my mother-in-law. The owner met me for interview at my mother-in-law’s home. She makes sure that every staff interviews with the client. She was very good. They have very personalized service. My mother-in-law is pleased with the caregiver.

    JerryM

    5

    February 18, 2016

    I am a current client of this provider

    Overall, we have received excellent in-home care from Shepherd's Staff for several years now.

    Provider Response

    We are honored to help! Thanks for the review.

    mcbeth0927

    5

    June 30, 2015

    I am a past client of this provider

    We engaged the services of Shepherd's Staff for a brief time, following our father's discharge from a rehab facility after he had broken his hip. Our dad is very independent, so this was a difficult situation for him to have to adjust to (having someone do most things for him, needing supervision, etc, to maintain his safety). The staff member, William, was sensitive to this. While we did not require the services of Shepherd's Staff for very long (less than 10 occasions), our dad was well-treated, we felt that his safety was maintained as he gained back his strength, and that the agency ensured that someone trust-worthy was there to assist him. We hope that the need to use these services doesn't present again, but we would feel very comfortable selecting Shepherd's Staff again should the need arise. Thank you, Angela, for your assistance; we appreciate the quality!

    petew

    4

    June 3, 2015

    Other

    When our aging Mother needed additional assistance, the family interviewed 3 different help services. We chose Shepherd’s Staff because their values most aligned with ours. That decision was over 2 years ago and we’ve been so pleased ever since. Each caregiver Mom has had has been specially selected by Shepherd’s Staff to best match her personality, values, and needs. Each one has treated Mom as a VIP with emphasis on the P. She feels valued as a person with individual interests, needs and changing moods. Whenever the family has requested special attention for her or an adjustment to the way services are delivered, the gracious, accommodating response made us feel they really do care. Every staff member relates to her professionally as well as being a friend. On more than one occasion, the staff has gone out of their way to stop in her room just to say ‘hi’ when they were in the area. They have come to special family events just to be part of the festivities. Angela and Becky, have been amazing. They’ve been such a part of her life and brought her such joy.

    Provider Response

    We try to hire only caregivers who share our view that every human life is of inestimable value, regardless of age or ability. Respect for human dignity is our number one company value. We are glad to know that our caregivers are showing that respect to our clients!

    Ohio Client

    4

    May 11, 2015

    I am a current client of this provider

    Shepherd’s Staff caregivers have been helping my mom for over two years – with the present caregiver helping for about a year. My mom is quite elderly, hard of hearing, and losing her eyesight. The current caregiver is exceedingly kind to my mom and we are most grateful to have her services. The caregiver takes mom shopping and helps with light housekeeping such as laundry, dishes, and cleaning. But mostly she is someone we trust to keep another eye on my mom and do some of the things we are unable to do for her because we live too far away. We have been most satisfied with Shepherd Staff.

    Connie Parsons

    5

    October 23, 2014

    I am a past client of this provider

    i used Shepherds Staff when my 89 year old mother, who had Alzheimer's, came to live with us. The caregivers were so kind to my mother. I felt very comfortable leaving the house, knowing that my mom was in good hands. The scheduler tries to keep the same caregiver coming to the house so there is continuity of care. I went away on vacation with my family in the summer for five days, and the lady who was caregiver for my mom stayed at my house during that time. She cared for Mom as If she were a part of her family, taking her to the firehall for dinner one evening, to the store and bought her a pair of pants, cooked meals for her, kept her clean and even cleaned my house! I was worried that my mom would have a difficult time bein separated from us, but because of the caregiver's wonderful care, she did fine and enjoyed the company! I highly recommend Shepherd's Staff for in home care.

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    Services and Amenities of Shepherd's Staff In-home Care in Frederick, Maryland

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Shepherd's Staff In-home Care in Frederick, Maryland

    Shepherd's Staff In-home Care is a Senior Care provider in Frederick, Maryland that offers residents Home Care services. Contact Shepherd's Staff In-home Care for more details on services and rates.

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