It allows me to sleep at night.
They could have better caregivers in general. They could allow us to interview and choose the caregivers. They could set it up so we can talk to other families who have worked with the caregivers.
Compassionate Healthcare Nursing Services Baltimore, MD
Offers Home Care
27 Reviews
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(800) 973-1841
Reviews of Compassionate Healthcare Nursing Services
Home Care Reviews for Compassionate Healthcare Nursing Services
July 06, 2020
I am a current client of this provider
June 02, 2020
I am a current client of this provider
The aide is really there for him. He'll call and check in on Da'quan, even when he's off the clock.
They send us aides who know what they're supposed to do.
April 30, 2020
I am a current client of this provider
They are good about bathing her.
The nurses are always late coming in. They can't seem to get here on time.
Provider Response
Thank you Wanda for your response. I am pleased that we are able to make your life pretty easy and provide good care for your daughter so that you can get a good night's rest. Arriving to work on time is very important to us at Compassionate Healthcare. we will be happy to work with your nurses to resolve issues of not arriving to work on time. Thank you for choosing Compassionate Healthcare
April 17, 2020
I am a current client of this provider
They do what they're supposed to do.
I like that I have had one caregiver for a long time now.
April 09, 2020
I am a current client of this provider
She meets her at the door so I don't have to come all the way in and she makes sure she gets her breakfast and she checks her sugar.
I would like them to have more communication with the doctor so they know what to expect.
March 26, 2020
I am a current client of this provider
It helped me take better care of my father.
I like that they are efficient.
March 10, 2020
I am a current client of this provider
I really don't deal with them on a daily basis, but them providing my nurses every day consistently is great.
They are very professional.
March 05, 2020
I am a current client of this provider
It has made it easier. I couldn't do without them.
They are an agency, and sometimes we are unable to get services for him.
February 12, 2020
I am a current client of this provider
They make sure that I get whatever I need for my loved one.
I've liked the consistency of the staff.
Provider Response
Thank you for the review. We care for our patients one at a time
November 21, 2019
I am a past client of this provider
They get my mom to do things that I could not get her to do. They help me be able to go to work without worrying about my mom.
I like the availability. If you call, they get someone out to help you as soon as possible. The turnaround is very short.
November 11, 2019
I am a current client of this provider
She is getting the help that she is looking for from the providers.
When the care provider was sick, they don't have a person to cover her. I have to stay with her because they don't have any backup.
October 09, 2019
I am a current client of this provider
They help me with taking care of my son.
They care for their customers, and they are simply nice people.
July 09, 2019
I am a current client of this provider
If I didn't have a nurse, I wouldn't be able to have the ventilator at night. I wouldn't be able to go to the bathroom, use a wheelchair, or get any personal care.
The communication needs to be improved.
June 13, 2019
I am a current client of this provider
Compassionate Care Nursing Services called because they noticed that my daughter was running of medication. The manager talked to us and calmed me down.
Compassionate Care Nursing Services tries to fix the problem when you call them with a problem.
April 08, 2019
I am a current client of this provider
They have helped out the most by providing us with nursing staff.
They can improve their communication. The quality of nursing can also be improved.
April 08, 2019
I am a current client of this provider
They come in on time and it helps me get things done when they're around.
I like everything about them. If a nurse can't come, they send another one. They respond fast.
February 11, 2019
I am a current client of this provider
They quality is top-notch. They follow up to make sure that my nurses provide the best care for my son.
I have been with them for nine years, and they have never done poorly with their services.
February 08, 2019
I am a current client of this provider
They fall asleep and put coats over the light. When I have my regular caregivers, I don't have any issues.
I have had too many issues with them. They need to train their nurses better and make sure the people have people skills to work with children. The 2 caregivers I have are the only reason that I stay with them.
Provider Response
The family member is commenting about an incident that happened over a year ago. the caregiver was immediately removed from her home and not used again. she now has had two very good Licensed Practical Nurses who does an excellent job caring for her child. This mother has not expressed any problems in over a year. She has expressed complete satisfaction about her home care services to the RN supervisor during supervisory visits. We handle all nursing care issues with the utmost urgency. There is always an agency professional available 24/7 to address any issues.
January 31, 2019
I am a current client of this provider
I have a nurse come for a couple days once a month.
I would like them to have more qualified nurses.
November 09, 2018
I am a current client of this provider
They are here only part time because we don't need nursing services 24/7.
They were always here and very personable and got back to me. They do a good job.
September 24, 2018
I am a current client of this provider
I haven't had any issues, and I've been with them for over a year. I've never had to complain about anything.
The nurses that they send to me are compatible with my attitude. They knew exactly what nurses to place with me.
September 19, 2018
I am a past client of this provider
They lacked care in regard to my G-tube. It got infected twice. I got two staph infections because of their lack of care.
I had pain medication stolen, they treated me despicably and horribly after. They never called to confirm to count my medication, and nothing happened. The aides did nothing but read or sit. I have complained about them and nothing happened. They, in return, called me a liar. They did not care about me.
August 08, 2018
I am a current client of this provider
The nurses need to be more active.
They need to improve their communication. They need to have replacement nurses on call so that someone can always be there.
Provider Response
Quiana, Thank you for voicing your concerns. We are sorry to hear that you are not pleased with our service. Our goal is to exceed our client's expectations. I agree that communication is an issue. Our staffing coordinators expressed difficulty reaching you via phone and text messages. Is there a preferred method or time to contact you? Please let us know. We want to establish a means of communication that works best for you. We have dedicated nurses that are available to fill in when your regular nurse is unavailable. The fill-in nurses also expressed difficulty in reaching you to schedule an initial meeting. It is essential that the nurses meet with you, this ensures coverage for your child's care A representative will contact you to discuss your concerns further, and come up with a resolution that is satisfactory to you. Please feel free to call us directly, any time you have concerns. Romona Lewis, RN Manager of Clinical Practice and Quality Assurance Compassionate Healthcare Nursing Services
August 08, 2018
I am a current client of this provider
They are there for my daughter and her needs.
They could have better trained aides.
July 10, 2018
I am a current client of this provider
When they do send me good nurses, and they take care of my loved it, it is less work for me, I am happy.
I like the nurses, they take care of my loved one very well. If there is an issue, they will usually resolve it.
July 09, 2018
I am a current client of this provider
They send us our caregiver who is a wonderful ray of sunshine. She deserves a raise.
They have awesome nurses and caregivers, and are always available.
May 23, 2017
I am a current client of this provider
The care for my grandson. Namar has been wonderful. The staff from the first time entering our home has been pleasant, trustworthy, kind and loving. I hope that your business prosper for lifetime. Great job!
About Compassionate Healthcare Nursing Services
Compassionate Healthcare Nursing Services is an in-home care provider serving Baltimore, Maryland and the surrounding area. Compassionate Healthcare Nursing Services offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
Services and Amenities of Compassionate Healthcare Nursing Services
Agency Type
- Referral Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Home Maintenance
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Residency Confirmation
- Background Checks
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Privite Pay
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
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