Home Instead - Orlando, FL

Offers Home Care

155 Reviews

2017, 2019, 2020, 2021, 2022, 2023

3655 Maguire Blvd, Suite 150

Orlando

32803

Home Instead - Orlando, FL

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4.9 155

Earthy 2022-12-07 I have a lady that comes out from Home Instead. I've been using them for about three or four years now. I use them all the time, three times a week, Monday, Wednesday, and Friday. My caregiver is very friendly and very beautiful. She does everything she's supposed to do. She keeps my house. I love her personality. The agency keeps up with what she does and if she's not able to come, they make sure they let me know. They're prompt with everything. I'm not the last to know anything, and I really love my caregiver. They provide homecare and if I need certain things. She does light housekeeping and provides companionship. They let me know if she's not able to come in and they'll send a replacement, but I don't want a replacement because I like Eileen in my house. I don't like different people in my house. I'm used to her and I trust her. I have no problem with them. I don't want another agency. I like them. I am a current client of this provider

5 5 1

Harry 2022-12-07 I've been using Home Instead for two years now. I like their cleaning service. I have a lady come on Monday and a lady come on Wednesday. They go to the store for me, and they do the laundry. We have a laundry department in the building, and they could put it in there. If I needed to put something on the stove, they will help me. They're good. I've been satisfied with their service. I am a current client of this provider

5 5 1

Wrigley 1 2022-09-25 Takes good care of client. It’s nice to have the same 2 women that know the routine. They are very caring and reliable. I am a current client of this provider

5 5 1

neilmcf 2022-09-21 Dave and Kim are excellent companions. Dave takes me to the doctors and goes to the store, walks my dog, gets my mail and even does some cleaning he's very helpful and Kim is very helpful also she does practically the same except she doesn't take me to the doctors to friendly to talk to and are very caring people i appreciate them I am a current client of this provider

5 5 1

vitakreydina 2022-09-21 I have service since 2019 and I like my caregiver Linda. I think she likes me too. I like my service. I am a current client of this provider

5 5 1

dewcats 2022-09-21 My homemaker does an excellent job of cleaning my home. She is almost always on time, never more than 10 minutes late. She's friendly and easy to work with. I am a current client of this provider

5 5 1

carmennapoleoni 2022-09-09 I am new and my caregiver Julio has been great. He is very detailed and kind. I recomend him to help others. I am a current client of this provider

5 5 1

queenl 2022-09-09 We are new with this company. My brother and i both have aides and they are very helpful. Thank you I am a current client of this provider

5 5 1

jjhorne 2022-09-02 Our caregivers shows up on time and does everything we need. I am a past client of this provider

5 5 1

sonyawpc 2022-09-01 I have used this agency for both my parents and the caregivers have shown them both compassion and my parents appreciate it. I am a current client of this provider

5 5 1

lauriendoug 2022-08-31 The help i receive for my mother has been good. My mom enjoys when the caregivers rub her feet with lotion. It may not be a big deal to me but to my mother it is and she enjoys these details. Thank you I am a current client of this provider

5 5 1

barbmetz 2022-08-31 The attention i get from my caregive Maria is really nice. I love when she gives me a warm wash cloth in the mornimg to freshen up before getting out of bed. Its the little things i appreciate the most. I am a current client of this provider

5 5 1

jimschott 2022-08-31 I have been a client with home instead for about 3 years. I absolute recomend this agency. I have 2 great caregivers, Naty and Madelyn. Both of these ladies are great. They have helped me with my physical therapy exercizes among other things and i have regained my strength. They encourage me to do better and that hekps bust my confidence inmyself. They are 2 angels sent to me. I have recommended this agency to a friend also. I would give them more stars if it was possible. I am a current client of this provider

5 5 1

Gladys Diaz 2022-08-25 This is the only agency that have provided care for my 100 yrs old father, cause from day one, they have been excellent int their care. No need to try other agencies. The caregiver, Maria, shows a lot of concern for my fathers well-being. She’s caring compassionate and very professional. Her nice carácter makes my Father’s Day. He enjoys her company a lot. She’s always on time and never absent from her duty. When there is a situation with my father, this agency responds promptly, in a very timely fashion and with a very adequate solution. I feel very lucky I have such nice helpers on our life’s. Thank you, Home Instead for your care and good service. I am a current client of this provider

5 5 1

SweetPolly 2021-11-16 My mother has been a Home Instead client for approx. 7 years and currently receives 24/7 care. A number of caregivers have been with her consistently for 3-4 years and proven to be genuinely caring, patient, communicative, and reliable. Duties have included anything from personal care such as bathing and dressing, to meal preparation, driving to medical appointments, and taking on outings such as church or grocery shopping. Office staff have also been kind and responsive when a problem has arisen. I am a current client of this provider

5 5 1

AdoresADiFranco 2021-10-12 So many problems! They are constantly understaffed. New aides weekly so there is no continuation of care where someone knows what you need because they are new. Aides frequently claim to work all their hours even when significantly late or have even no showed. They have sent aides with little to no English language skills into our home where we do not speak Spanish. Do not trust your loved ones with this company. After months of not being able to cover the hours I am prescribed and a hospitalization due to the fact I was alone I finally had enough. My requests have fallen on deaf ears. Before I could even cancel service I was informed that they are completely unable to cover Seminole County, even though I’m less than a mile from UCF and they have coverage to clients on the front of the campus?!?! I am a current client of this provider

5 1 1

Shane F. 2021-10-08 The office is communitive, and what I signed up for is what I got! I am a current client of this provider

5 5 1

Jenny N. 2021-10-07 The staff is prompt and the caregiver follows directions well I am a current client of this provider

5 5 1

Bryan H. 2021-10-05 The caregiver is compassionate and helps my dad with what he needs I am a current client of this provider

5 5 1

Sallie p. 2021-09-14 My caregiver is competent, prepared, empathetic and treats me with respect! I am a current client of this provider

5 5 1

Grace C. 2021-08-23 I've been very satisfied with my caregiver. We get along well and she does exactly what I need her to. I am a current client of this provider

5 5 1

Kimbly F. 2021-08-16 My mother's caregivers have been friendly, professional and helpful. We appreciate how services make each week go by smoothly. I am a current client of this provider

5 5 1

Rodney 2021-08-11 My caregiver Maha is diligent and attentive. She's a great help! I am a current client of this provider

5 5 1

Lori N. 2021-08-11 My caregiver is fantastic. She makes great meals and helps me clean my room! I am a current client of this provider

5 5 1

Dixie 2021-08-10 Definitely a 5 + service! I so appreciate the caring attendance. So much help for everything! Plus, I've made wonderful friends! I am a current client of this provider

5 5 1

Ana S. 2021-08-06 My mother's caregiver is friendly and extremely helpful. We like her a lot I am a current client of this provider

5 5 1

TammyP. 2021-08-05 My mother's caregiver is reliable, dependable and has a great attitude! I am a current client of this provider

5 5 1

Momcrbv 2021-07-21 The staff here is Fantabulous and try to accommodate you any way they can. Always on time, Friendly and Caring for my MOM. I am a current client of this provider

5 5 1

Pamela L. 2021-07-19 My mothers caregiver, Sandra, is very attentive to my mother. She allows her to keep her independence and is very communitive. I am a current client of this provider

5 5 1

Dona O. 2021-07-16 I love my caregiver! She's caring, good company, and gets everything done I am a current client of this provider

5 4 1

Joan.K. 2021-07-14 I rate Home Instead 5 stars for their punctuality and communication. My caregiver is also very friendly I am a current client of this provider

5 5 1

Pat. P 2021-07-13 My caregiver is on time, relates well and is a great companion I am a current client of this provider

5 5 1

Sherri B. 2021-07-12 My mother's caregiver, Julie, is very nice, dependable, hard working, professional and accomedating. I am a current client of this provider

5 5 1

Edythe R 2021-07-09 My caregiver is a great help and is always cheerful I am a current client of this provider

5 5 1

Eileen P. 2021-07-09 Our caregiver is caring, attentive and compassionate! I am a current client of this provider

5 5 1

ejerika 2021-07-08 Our caregiver Pat is great, she's very attentive with mom. I give it 4 stars only because my only disappointment is that because of the shortage in caregivers I was not able to get service one particular day, when I needed. Other than that I am happy. I am a current client of this provider

5 4 1

Judy N 2021-07-08 Our caregivers are great with my husband and very reliable. I can get my errands done without any worry. I am a current client of this provider

5 5 1

Doris W. 2021-06-24 With Home Instead, I can leave my mom at home and trust that she is being well cared for. I am a current client of this provider

5 5 1

sweeneyb 2021-06-24 The care we received was short but I was very satisfied. Although my mother refused services, simply because she felt she didn't need it, the caregiver was very helpful the time she was with her. Thank you I am a past client of this provider

5 5 1

K.F 2021-06-23 The caregivers are dependable and do great with my mother. I am a current client of this provider

5 5 1

Jason H. 2021-06-21 I rate Home Instead 5 stars for their consistency and communication. I am very pleased with the care. I am a current client of this provider

5 5 1

Sharron W. 2021-06-18 Home instead conducted a great evaluation and they are very detailed. Our caregiver does a great job and is very responsive. I am a current client of this provider

5 5 1

Edward A. 2021-06-11 I rate Home Instead 5 stars for their proffessionalism, punctuality and reliability. I am a current client of this provider

5 5 1

Nila V. 2021-06-08 My care giver takes care of everything and treats me like a human being! I am a current client of this provider

5 5 1

Hanna 2021-05-25 I can only say that I've been very pleased with the caretakers, that they have provided to assist me in whatever care I need. Very friendly office staff as well. I am a current client of this provider

5 5 1

Janet 2021-05-24 Excellent people, dependable, helpful and Pleasant. I am a current client of this provider

5 5 1

SharonH. 2021-05-17 I rate Home Instead five stars because of their promptness in giving me updates and their reliability. Their workers work very hard! I am a current client of this provider

5 5 1

James Den 2021-04-23 Everything is great! Yuri is supper! Whatever you are paying her is not enough. I am a current client of this provider

5 5 1

Frances K 2021-04-22 Our caregiver is a great listener and great at communication. We have no complaints. I am a current client of this provider

5 5 1

Cecil E. 2021-04-15 The caregivers take great care of my mom she she really likes them! I am a current client of this provider

5 5 1

Jennifer D, 2021-04-08 The services and caregivers have been good amd reliable. I have not had any issues. I am a current client of this provider

5 5 1

Sandy W. 2021-03-29 My mother's caregiver is reliable, cooperative and compatible I am a current client of this provider

5 5 1

lauridb 2021-03-29 I have been a client after my heart surgery. The care givers were extremely nice and they were prompt and very helpful. I had very good care. I am a past client of this provider

5 5 1

Alan S 2021-03-26 My caregiver is always there when I need her, she's extremely helpful. I am a current client of this provider

5 5 1

Glenda R. 2021-03-22 My caregivers are very attentive to my needs. No complaints. I am a current client of this provider

5 4 1

Scott N 2021-03-19 Our caregivers, Emily and Cheryl do an outstanding job. When emergencied arise, they respond accordingly. They relieve so much stress from our lives. I am a current client of this provider

5 5 1

J.Nelson 2021-03-18 While there are several options in agencies that provide in home care, in my years working with them, HI has provided the best level of service and matched our needs without hesitation or question as our journey at home progresses. I simply could not do this alone and luckily now dont ever feel like I have to. I am a current client of this provider

5 5 1

Yvonne 2021-02-08 Our nurse, Linda, is the best. She goes above all expectations! I am a current client of this provider

5 5 1

Wilma B. 2021-01-04 The services have been good and the staff has been friendly. I am a current client of this provider

5 5 1

Valerie Hollifield 2020-12-28 The office staff is very friendly. The caregivers have been nice and polite. I am a current client of this provider

5 4 1

Pilar Secrist 2020-12-28 Home Instead has done exactly what I thought they would have and provided the services we needed. The caregivers have been a great help with my mother, it has allowed me to go back to work and be confident that my mom is being well taken care of. I am a current client of this provider

5 5 1

Janice Erickson 2020-12-28 Our caregiver, Linda, has been so sweet, we really consider her as a friend. Home instead has been very helpful. I am a current client of this provider

5 5 1

Eleanor Tracey 2020-12-21 Our caregiver is professional, on time, reliable, positive and compassionate. I am a current client of this provider

5 5 1

Detra DiCenzo 2020-12-21 Home Instead staff is very reliable. Caregivers have all been great. The services are convenient and make me feel independent. I am a current client of this provider

5 5 1

Grace 2020-11-17 She (Marissa) is very caring and helpful. I couldn't face this pain and nerves alone anymore since my son has gone back to work. I am a current client of this provider

5 5 1

Erin 2020-11-17 Jay is so helpful and patient. She also is flexible with her schedule. So thankful for her. I am a current client of this provider

5 5 1

Pat McCabe 2020-11-12 Very hsppy with home instead. Caregiver is great and very helpful. I am a current client of this provider

5 5 1

Art 2020-11-12 Mimi is top shelf. I enjoy her help and personality. I am a current client of this provider

5 5 1

meazl 2020-10-21 Gives me some free time for 3 hours. I am a current client of this provider

5 5 1

Ami 2020-10-11 Great care from Chantale! Truly a godsend! I am a current client of this provider

5 5 1

Ruby 2020-10-11 Ageyla has been a big help to me. She's ready to help me every time. I am a current client of this provider

5 5 1

Maureen, FL 2020-10-07 My 90 year old mother was thoroughly pleased with her care giver, Lakisha, from Home Instead Senior Care in Orlando, FL. Lakisha visited my mother's home weekly to provide light housekeeping, laundry, meal preparation, and assistance with shopping and getting her to medical appointments on time. Lakisha's assistance to my mother allowed my mother to continue to live in her home as she aged and removed a lot of stress from our working family members knowing she was in good hands. My family and I would not hesitate in calling Home Instead in Orlando again for her care. I am a past client of this provider

5 5 1

Diana 2020-10-01 I appreciate Helen coming to sit with me during this time that my family is unable to visit me. I am a current client of this provider

5 5 1

Jackie 2020-09-29 I have been very satisfied with the caregivers taking care of Shirley. I am a current client of this provider

5 5 1

joyces. 2020-09-14 I have the perfect combination with my caregivers. Jovane is like a dear friend we have lots in common and Germin is also my friend but she helps me with the computer savy stuff. Both are a big help and during this quarantine time they have really stepped up to make sure i don't feel alone. Thank you ladies. I am a current client of this provider

5 5 1

Jeanie K 2020-07-22 Great caregivers, as well as office staff. We have felt all along that Home Instead caregivers and the office staff really care. The caregiver we have for my mother really goes the extra mile to make sure she is getting the care she needs. I highly recommend the service. I am a current client of this provider

5 5 1

Carmella 2020-02-06 Mary is very helpful and always helps me. I am a current client of this provider

5 5 1

gtingle 2020-01-14 I absolutely appreciate everything my caregive Christine does for me. She couldn't be more perfect. I will definately refer Home Instead to anyone who needs the help I am a current client of this provider

5 5 1

Dolly 2019-10-04 All the caregivers are excellent. Very caring, especially, Lynette. My mother is very comfortable with them. I am a current client of this provider

5 5 1

jnwhitaker 2019-09-02 Service was exceptional and compassionate, from the first person that took my call, to Hugo that set me up and every single caregiver. They lived up to ever promise and provided awesome service at a time of need. I am a past client of this provider

5 5 1

SBorf 2019-08-04 Home Instead does what you need done and they fit the bill for me well. I am a current client of this provider

5 5 1

Happy in Orlando 2019-07-29 Home Instead has helped me manage a family member's needs for companionship and transportation for over a year. In every respect, the company has been excellent. My brother was well cared for and treated with respect. All our caretakers were exceptionally skilled and thoughtful. Donald in particular did a remarkable job. Always on time, always willing to go beyond what was asked, and proactive in meeting my brother's needs. Administrators have also been good to work with. Never any difficulties with scheduling, billing, etc. We look forward to continuing our relationship with Home Instead in the future. I am a past client of this provider

5 5 1

E. Houston 2019-07-15 I feel a lot happier when Sue comes to be with me. I am a current client of this provider

5 5 1

RWPeterson 2019-07-03 I am happy to have the nice Home Instead people come and see me. I enjoy being part of the Home Instead family. I am a current client of this provider

5 5 1

Pagnottta 2019-06-18 It was a short service but wonderful. Thank you. I am a past client of this provider

5 5 1

Blackwell 2019-06-18 This caregiver, Michael, was great and if I need service again, I will be back definitely. I am a past client of this provider

5 5 1

Buffie 2019-04-14 The amount of care and total attention from office to caregivers has been wonderful. I am a current client of this provider

5 5 1

Jose 2019-04-13 Im enjoying the time with my aide. She always leaves my house smelling good. I am a current client of this provider

5 5 1

Mary 2019-04-08 I really like my caregiver and shes wonderful. I am a current client of this provider

5 5 1

Helen S. 2019-04-05 My care with Raj is good. I wouldnt know what to do without her. Shes been a blessing. I am a current client of this provider

5 5 1

C. Ken 2019-03-30 My caregivers have been all good. I havent missed my appointments. Thanks to them. I am a current client of this provider

5 5 1

HHartman 2019-03-27 The service was spectacular. We had a special request that was granted. We are so grateful to the owners. When one is in a situation where your family is torn in pieces, just thinking that someone will take the time to get out of their way to help us meant the world. I am a past client of this provider

5 5 1

BeverlyB71 2019-03-01 All of my caregivers do a good job. They have a smile on their faces even when I am having a bad day. I am a current client of this provider

5 5 1

W. Fin 2019-02-20 My girl helps me a lot. I wish I could have her help every day. I am a current client of this provider

5 5 1

Beverly M. 2019-02-12 I love Home Instead. They respond quickly to any changes I need to make. I am a current client of this provider

5 5 1

James M. 2019-02-01 All of the caregivers have been personable and reliable. I am a current client of this provider

5 5 1

G. Ailken 2019-01-24 Juanita is the best. We became friends. I am so glad you pick her for me. I am a current client of this provider

5 5 1

Roger K. 2019-01-23 Everyone sent to care for my wife has been good. I have been pleased with your service. I am a current client of this provider

5 5 1

Gene 2019-01-09 Friendship comes along with the caregiver. The management as well as the employees are always there for you. I am a current client of this provider

5 5 1

Sylvia G. 2019-01-07 I really liked my caregiver, Lori. Ill definitely call again if I need help in the future. I am a past client of this provider

5 5 1

Marjorie 2019-01-04 My first experience with at home care, and it was a good one. The personnel were so caring and helpful. I am a past client of this provider

5 5 1

DR. BARBARA 2019-01-04 I have been with Home Instead for 5 years. The are multiple & flexible medical procedures in my care as I am dealing with blood cancers, diabetes ( Type 1) & cardiac complications. Home Instead has diligently worked with me through all my medical procedures & appointments. I am receiving care to the UTMOST PROFESSIONALISM. The Staff is most diligent as to what their responsibilities are for my care. The Staff arrives PROFESSIONALLY DRESSED & always greet me with a SMILE and a WARM HELLO. The Home Instead Staff services include-laundry, grocery shopping, house keeping, bathing and walking around the lake or to a local stores. ( and of course decorating the home with Christmas decorations & then taking the decorations down) Because if the HUGH DEGREE of RESPONSIBILITY given to the Home Instead Staff, what ever I have requested the staff , if it is possible & within reason, the Home Instead have provided I have made this statement about Home Instead: " YOU HAVE QUANTITY AND THEN YOU HAVE HOME INSTEAD WHO BELIEVES IN QUALITY' As a medical professional i can professionally state that Home Instead is THE TOP OF THE LINE FOR CARE & PERFORMANCE I am a current client of this provider

5 5 1

Bob Thompson 2018-12-19 Once you get home care with this company,you need not to keep looking they care. I am a current client of this provider

5 5 1

Barbara & Sara 2018-12-18 We could not be more pleased and grateful for our Maria. I am a current client of this provider

5 5 1

Helen 2018-12-09 Mom is very pleased with her caregiver. The caregiver made her feel comfortable getting help with bathing and dressing. I am a current client of this provider

5 5 1

Wfrank46 2018-12-06 Everyone has been great. They help me keep my apartment clean, and take me shopping and to lots of doctors appointments. I am a current client of this provider

5 5 1

Leonid 2018-12-03 The caregiver gets a lot done in her 3-hour shift. It is nice to have her once a week. I am a current client of this provider

5 5 1

lsteward 2018-11-29 Thank you to all the caregivers, they were great. I am a current client of this provider

5 5 1

mylinel1226 2018-11-29 My neighbor was a client of the agency before his passing. He had wonderful caregivers that adored him. Having his family out of state he was never alone. They became family. Other

5 5 1

Joyce 2018-11-28 All of my caregivers have been good. I'm satisfied with services. I am a current client of this provider

5 5 1

Joan 2018-11-27 My caregiver, Linda, is a big help to me. I am a current client of this provider

5 5 1

Patty 2018-11-22 Great care for my dad and a huge help for my mother. Everyone was wonderful. I am a current client of this provider

5 4 1

greatfulfromafar 2018-11-21 When my FIL took a fall that landed him in the hospital we knew we had to make some changes and quickly. My MIL has Alzheimer's and none of the children in their state so we needed a plan to keep them both safe. Due to our travel schedule we were only able to meet with Home Instead on the week-end. Hugo was amazing and came out to their on a Saturday morning to meet with us and set up a fabulous schedule for when our parents returned home in several weeks. He even went and met with my FIL when he was put into his rehab facility and went and checked on my MIL in her respite memory care facility when we were back home. Unbelievable customer service!!! Debra helped us with any questions we had and was ready to be there for us in anyway. As it turns out they are moving into an assisted facility in their daughters state (it was determined they would both need 24 hour assistance). Home Instead was still so professional and caring and helpful even when I called to let them know we would unfortunately no longer need their services. They didn't feel like a "service" to us, they felt like a part of our "team". Thank you!!!! I am a past client of this provider

5 5 1

Mildred 2018-11-16 Liked the honesty and communication when things got complicated. My faith in the company was never in question. I am a past client of this provider

5 4 1

Caroline & Stephanie 2018-11-12 We are so grateful for the excellent care all of your caregivers gave Dad, particularly Lori who cared for him for 1 and half years. I am a past client of this provider

5 5 1

The Kane's 2018-11-07 Their continuous communication throughout my moving down here was beyond helpful. We are very pleased with Home Instead. I am a past client of this provider

5 5 1

Lynn L. 2018-11-01 Our caregiver, Nancy, was wonderful. She was great with Mom. I am a past client of this provider

5 5 1

Cindy 2018-10-26 Helped my best friend when she was in trouble. I was very satisfied with their service. I am a past client of this provider

5 5 1

Barbara 2018-10-23 My caregiver, Maria, is wonderful. She's with me 5 days a week and I couldn't be more thankful. I am a current client of this provider

5 5 1

-Pedro 2018-10-18 I have a better peace of mind now that I have more knowledge of my mother's daily routine with Home Instead Senior Care. You have gone the extra mile. I am a current client of this provider

5 5 1

Satisfied in Altamonte Springs 2018-07-18 Home Instead were immediately available to us when we needed them the most and the care has been consistent, kind, and capable. What a life-saver they were when our lives suddenly turned up side down following my 100 - year old Mother's stroke. She is doing much better now...and so are we. We could sleep through the night knowing she was in excellent hands. In addition, the staff were able to make helpful suggestions for her care. We thank Home Instead for being there when we needed them the most. Satisfied in Altamonte Springs, FL I am a past client of this provider

5 5 1

KAB2 2018-07-04 We found the people involved with our original phone contact and in-home assessment to be very friendly, helpful, thorough and patient with our questions and their explanations and attention to detail. We found the services offered to be many and complete. We also love our in-home care-giver and the consistency of having the same one for each visit. Our helper is upbeat, friendly, willing to help in any way, etc. She provides companionship (plays games, shares stories) and helps with meals and dishes, however many more services are provided that we simply have no need for at this time, all for the same price. They are always on time. We have no complaints or issues with anything nor the ease of reaching the office to make changes to schedules and so forth. Very happy. Other

5 5 1

GK 2018-05-10 Caring & helpful service. Aide was wonderful. Couldn't have made it thru the last few weeks without her. I am a past client of this provider

5 5 1

Florida 2018-05-04 I would highly recommend Home Instead Senior Care. They provided once a week help for my mother-in-law for the past four years & we were extremely satisfied with everything. Other

5 5 1

Julzology 2018-04-26 Home Instead mostly provided excellent care for my mother who had lung cancer and was recovering from the effects of chemo. She really liked most of the care givers that came and looked forward to seeing them. Thank said, they did not adequately staff and when the regular care giver couldn’t be there sometimes they were hours late or never showed up at all. On one occasion (toward the end when she needed lots of help getting around) they were supposed to be there at 8:00 am to help her get up and they didn’t come until 10:00. She laid in bed for two hours until the arrived. Several other times they just never came. Luckily my brothers or I were near by so we could come over and help. We were going to change to a different provider we were not satisfied with their care. I am a past client of this provider

5 2 1

G8rjazz 2018-01-12 Great caregivers! Great staff! Highly recommend! I am a past client of this provider

5 5 1

Diane 2018-01-03 Great service and genuine care givers. Always positive and patient. Management always called ahead to let me know if there was a change in schedule or a different care giver was going to be visiting my mom. So convenient to pay mom’s biweekly bill online through my bank. Such a comfort knowing Home Instead was there. Thank you! I am a past client of this provider

5 5 1

fwt 2017-12-26 I have used this company on three different occasions for my Mother who is now 85. They truly care about their clients and it shows in there people. Would continue to use but mom needed to go into a memory care facility. I am a past client of this provider

5 5 1

Makingmemories 2017-12-13 The caregiver Home Instead provided for my mom did a great job interacting with her and meeting her needs. My mom needed someone to help her transition from the skilled nursing/rehab facility to her assisted living facility after hip surgery. The caregivers were very attentive and I wouldn't hesitate to use them again should a need arise. Other

5 5 1

Auntie Carol 2017-10-27 Although they are trying it seems difficult to find a consistent caregiver to come every week. We get different ones each time. They are all good but it means acquainting each new person with our specifics. We had hoped to develope a long term relationship with one or two. I am a current client of this provider

5 4 1

Barkie 2017-10-25 What we received is what we expected to receive. Don't know what else to tell you. I am a current client of this provider

5 5 1

Maribel Garcia 2017-10-17 This is a reliable company with great customer service and a great personnel. The care givers are really prepared and caring people. I am a current client of this provider

5 5 1

Frances 2017-09-08 Fabulous all! Special thanks to Maria in the office! I am a current client of this provider

5 5 1

parcelas21 2017-05-21 Continuous to provide excellent services since day one I am a current client of this provider

5 5 1

beau1009 2017-05-19 The in-home and office staff members are very caring people. They provided me with great support in my time of need. I don't think you can go wrong with Home Instead.. I am a past client of this provider

5 5 1

mlshepard 2017-05-18 They have been very helpful and kind to work with me and my schedule. My 90 year old father looks forward to seeing his care taker. I am a current client of this provider

5 5 1

Anonymous077 2017-04-20 I was a client of Home Instead for nearly 2 years. We had continual issues with staffing (turnover of caregivers, uncovered shifts, last minute staffing, poor customer service, etc..) and the management of this company does not seem to have their arms around the issues clients are experiencing. We had to tell the agency not to send numerous caregivers that were inattentive and only interested in being on their phones. I feel badly for people who don't get a chance to monitor what goes on with their loved ones, You cannot assume that, just because an agency is licensed, they are providing adequate care. Attempts to rectify issues through staffing, case management (high turnover and rarely ever saw) and even the owner of the company were unsuccessful. The only reason they have 2 stars from me is that we had a couple of really good caregivers (after much effort on our part) that we were sad to part ways with when we changed agencies. I am a past client of this provider

5 2 1

Michelle228527 2016-12-14 Excellent in very aspect from the caregivers, schedulers, financial and management. I am a current client of this provider

5 5 1

Carolyn366848 2016-12-10 Venitta was conscientious in caring for Michael, my husband. She was responsible and trustworthy. We would recommend the services. I am a past client of this provider

5 4 1

Melanie376052 2016-12-08 My 90 plus year old mother loves her caregiver, Pat. After recovering her strength, she does not require Home Instead service, but it is comforting to know the assistance is there for mother when she needs it again. I am a past client of this provider

5 5 1

BetsyinFL 2016-12-07 This is the best agency we've worked with! Georgianna and Kathryn were the nicest, most considerate home health aids. They stuck with us right until the end, and did their best to keep my mother comfortable and happy. I don't know how they find such caring providers, but I would recommend this agency to anyone! I am a past client of this provider

5 5 1

Ernestine455736 2016-11-29 They have very professional and caring staff. They delivered our loved one's last days to be unencumbered by his illness. Thank you. I am a past client of this provider

5 5 1

Susie B 2016-11-10 Absolutely the best agency we have ever had. Great updates and feedback from them! Our care assistant is Inga H. She is a jewel! My mom loves her! Her professionalism is what everyone looks for when choosing an agency. Inga's personal care along with concern for her client is amazing! She even sings to my mom while assisting my mom. My mom sings along with Inga! Needless to say my mom love her! Wow! Home Instead that is awesome!! You are the best! ! Other

5 5 1

Madame Christine 2016-11-09 The two women who are companions for my mom, Marcia and Barbara, are fantastic. She really enjoys spending time with both of them. I am a current client of this provider

5 5 1

Douglas Cazey 2016-09-29 The staff was very helpful and the companions seemed to be very interested in my mother’s well-being. I am a current client of this provider

5 5 1

Thomas Cavanagh 2016-09-27 Everyone was very concerned that all needs were met. Lore was wonderful. I am a current client of this provider

5 5 1

Mychelles777 2016-06-03 Home Instead is an excellent provider for my elderly Father! I interviewed this provider

5 5 1

Joanne b. 2016-01-16 The caregiver provided is attentive to my 84 year old mothers needs. She is reliable, friendly, caring and respectful. We are very pleased with their professionalism. I am a current client of this provider

5 5 1

Val D. 2015-12-16 My caregiver, Gail is very caring. Her every thought is for someone else. I call my other caregiver "Mary Sunshine" because she always makes me happy. I am a current client of this provider

5 5 1

Verna5 2015-03-20 We have home help coming in right now from Home Instead, and it has been very good. They clean the house, help her bathe and dress, and fix her meals. We are very satisfied. They are very professional and punctual, and we have nothing but positive experiences. I am a current client of this provider

5 5 1

Lucia2 2015-01-13 We started with Home Instead for my mother's care. We loved everything about them, and they are very good. We were very pleased with them but we wanted a service that would take my mother and her friends to different locations. Their company policy didn't allow them to do that. Their policy was to drive only the clients. What I think is great about them is they try to match the senior to a caregiver with similar interests. I especially liked that aspect. Beside the issue with driving rule, we would have stayed with them. I am a past client of this provider

5 4 1

pitypat 2014-03-11 I have used this group for three years, they first were with both my parents and where great. they supported us through my mothers illness and death. They are still with my father and I know that I could not do this without their support. The care givers have been ready to do any thing ask of them and make sure my father is happy and healthy. I am a current client of this provider

5 5 1

jdrisc8272 2013-09-05 i have been using home instead for my father and have been very impressed with both the caregivers and the office staff. they have been very professional and courteous in all my dealings with them. I would recommend them to anyone who is looking for help with elder care. I am a current client of this provider

5 5 1

Boxer 2013-06-27 I called approx 8 companies. they they sounded all about the same, except for this one. I work in healthcare and this is the only company that impressed me. Unfortunately my mother in law passed away before services were put into place. I was impressed enough to make sure to write a review. I interviewed this provider

5 5 1

Kim5 2012-07-23 We use their service because my mom needs some assistance. And she's pleased with the people taking care of her. Other

5 4 1

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Home Instead - Orlando, FL (800) 973-1841

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Reviews of Home Instead - Orlando, FL

155 Reviews Write a review

Home Care Reviews for Home Instead - Orlando, FL

December 07, 2022

By Earthy

I am a current client of this provider

I have a lady that comes out from Home Instead. I've been using them for about three or four years now. I use them all the time, three times a week, Monday, Wednesday, and Friday. My caregiver is very friendly and very beautiful. She does everything she's supposed to do. She keeps my house. I love her personality. The agency keeps up with what she does and if she's not able to come, they make sure they let me know. They're prompt with everything. I'm not the last to know anything, and I really love my caregiver. They provide homecare and if I need certain things. She does light housekeeping and provides companionship. They let me know if she's not able to come in and they'll send a replacement, but I don't want a replacement because I like Eileen in my house. I don't like different people in my house. I'm used to her and I trust her. I have no problem with them. I don't want another agency. I like them.

December 07, 2022

By Harry

I am a current client of this provider

I've been using Home Instead for two years now. I like their cleaning service. I have a lady come on Monday and a lady come on Wednesday. They go to the store for me, and they do the laundry. We have a laundry department in the building, and they could put it in there. If I needed to put something on the stove, they will help me. They're good. I've been satisfied with their service.

September 25, 2022

By Wrigley 1

I am a current client of this provider

Takes good care of client. It’s nice to have the same 2 women that know the routine. They are very caring and reliable.

September 21, 2022

By neilmcf

I am a current client of this provider

Dave and Kim are excellent companions. Dave takes me to the doctors and goes to the store, walks my dog, gets my mail and even does some cleaning he's very helpful and Kim is very helpful also she does practically the same except she doesn't take me to the doctors to friendly to talk to and are very caring people i appreciate them

September 21, 2022

By vitakreydina

I am a current client of this provider

I have service since 2019 and I like my caregiver Linda. I think she likes me too. I like my service.

September 21, 2022

By dewcats

I am a current client of this provider

My homemaker does an excellent job of cleaning my home. She is almost always on time, never more than 10 minutes late. She's friendly and easy to work with.

September 09, 2022

By carmennapoleoni

I am a current client of this provider

I am new and my caregiver Julio has been great. He is very detailed and kind. I recomend him to help others.

September 09, 2022

By queenl

I am a current client of this provider

We are new with this company. My brother and i both have aides and they are very helpful. Thank you

September 02, 2022

By jjhorne

I am a past client of this provider

Our caregivers shows up on time and does everything we need.

September 01, 2022

By sonyawpc

I am a current client of this provider

I have used this agency for both my parents and the caregivers have shown them both compassion and my parents appreciate it.

August 31, 2022

By lauriendoug

I am a current client of this provider

The help i receive for my mother has been good. My mom enjoys when the caregivers rub her feet with lotion. It may not be a big deal to me but to my mother it is and she enjoys these details. Thank you

August 31, 2022

By barbmetz

I am a current client of this provider

The attention i get from my caregive Maria is really nice. I love when she gives me a warm wash cloth in the mornimg to freshen up before getting out of bed. Its the little things i appreciate the most.

August 31, 2022

By jimschott

I am a current client of this provider

I have been a client with home instead for about 3 years. I absolute recomend this agency. I have 2 great caregivers, Naty and Madelyn. Both of these ladies are great. They have helped me with my physical therapy exercizes among other things and i have regained my strength. They encourage me to do better and that hekps bust my confidence inmyself. They are 2 angels sent to me. I have recommended this agency to a friend also. I would give them more stars if it was possible.

August 25, 2022

By Gladys Diaz

I am a current client of this provider

This is the only agency that have provided care for my 100 yrs old father, cause from day one, they have been excellent int their care. No need to try other agencies. The caregiver, Maria, shows a lot of concern for my fathers well-being. She’s caring compassionate and very professional. Her nice carácter makes my Father’s Day. He enjoys her company a lot. She’s always on time and never absent from her duty. When there is a situation with my father, this agency responds promptly, in a very timely fashion and with a very adequate solution. I feel very lucky I have such nice helpers on our life’s. Thank you, Home Instead for your care and good service.

November 16, 2021

By SweetPolly

I am a current client of this provider

My mother has been a Home Instead client for approx. 7 years and currently receives 24/7 care. A number of caregivers have been with her consistently for 3-4 years and proven to be genuinely caring, patient, communicative, and reliable. Duties have included anything from personal care such as bathing and dressing, to meal preparation, driving to medical appointments, and taking on outings such as church or grocery shopping. Office staff have also been kind and responsive when a problem has arisen.

October 12, 2021

By AdoresADiFranco

I am a current client of this provider

So many problems! They are constantly understaffed. New aides weekly so there is no continuation of care where someone knows what you need because they are new. Aides frequently claim to work all their hours even when significantly late or have even no showed. They have sent aides with little to no English language skills into our home where we do not speak Spanish. Do not trust your loved ones with this company. After months of not being able to cover the hours I am prescribed and a hospitalization due to the fact I was alone I finally had enough. My requests have fallen on deaf ears. Before I could even cancel service I was informed that they are completely unable to cover Seminole County, even though I’m less than a mile from UCF and they have coverage to clients on the front of the campus?!?!

Provider Response

Thank you for reviewing us. Please know that we take your experience with us very seriously, and feedback like this helps us better identify opportunities for improvement. Your feedback has been forwarded onto our management team for review. Please contact us if there is anything we can do.

October 08, 2021

By Shane F.

I am a current client of this provider

The office is communitive, and what I signed up for is what I got!

October 07, 2021

By Jenny N.

I am a current client of this provider

The staff is prompt and the caregiver follows directions well

October 05, 2021

By Bryan H.

I am a current client of this provider

The caregiver is compassionate and helps my dad with what he needs

September 14, 2021

By Sallie p.

I am a current client of this provider

My caregiver is competent, prepared, empathetic and treats me with respect!

August 23, 2021

By Grace C.

I am a current client of this provider

I've been very satisfied with my caregiver. We get along well and she does exactly what I need her to.

August 16, 2021

By Kimbly F.

I am a current client of this provider

My mother's caregivers have been friendly, professional and helpful. We appreciate how services make each week go by smoothly.

August 11, 2021

By Rodney

I am a current client of this provider

My caregiver Maha is diligent and attentive. She's a great help!

August 11, 2021

By Lori N.

I am a current client of this provider

My caregiver is fantastic. She makes great meals and helps me clean my room!

August 10, 2021

By Dixie

I am a current client of this provider

Definitely a 5 + service! I so appreciate the caring attendance. So much help for everything! Plus, I've made wonderful friends!

August 06, 2021

By Ana S.

I am a current client of this provider

My mother's caregiver is friendly and extremely helpful. We like her a lot

August 05, 2021

By TammyP.

I am a current client of this provider

My mother's caregiver is reliable, dependable and has a great attitude!

July 21, 2021

By Momcrbv

I am a current client of this provider

The staff here is Fantabulous and try to accommodate you any way they can. Always on time, Friendly and Caring for my MOM.

July 19, 2021

By Pamela L.

I am a current client of this provider

My mothers caregiver, Sandra, is very attentive to my mother. She allows her to keep her independence and is very communitive.

July 16, 2021

By Dona O.

I am a current client of this provider

I love my caregiver! She's caring, good company, and gets everything done

July 14, 2021

By Joan.K.

I am a current client of this provider

I rate Home Instead 5 stars for their punctuality and communication. My caregiver is also very friendly

July 13, 2021

By Pat. P

I am a current client of this provider

My caregiver is on time, relates well and is a great companion

July 12, 2021

By Sherri B.

I am a current client of this provider

My mother's caregiver, Julie, is very nice, dependable, hard working, professional and accomedating.

July 09, 2021

By Edythe R

I am a current client of this provider

My caregiver is a great help and is always cheerful

July 09, 2021

By Eileen P.

I am a current client of this provider

Our caregiver is caring, attentive and compassionate!

July 08, 2021

By ejerika

I am a current client of this provider

Our caregiver Pat is great, she's very attentive with mom. I give it 4 stars only because my only disappointment is that because of the shortage in caregivers I was not able to get service one particular day, when I needed. Other than that I am happy.

July 08, 2021

By Judy N

I am a current client of this provider

Our caregivers are great with my husband and very reliable. I can get my errands done without any worry.

June 24, 2021

By Doris W.

I am a current client of this provider

With Home Instead, I can leave my mom at home and trust that she is being well cared for.

June 24, 2021

By sweeneyb

I am a past client of this provider

The care we received was short but I was very satisfied. Although my mother refused services, simply because she felt she didn't need it, the caregiver was very helpful the time she was with her. Thank you

June 23, 2021

By K.F

I am a current client of this provider

The caregivers are dependable and do great with my mother.

June 21, 2021

By Jason H.

I am a current client of this provider

I rate Home Instead 5 stars for their consistency and communication. I am very pleased with the care.

June 18, 2021

By Sharron W.

I am a current client of this provider

Home instead conducted a great evaluation and they are very detailed. Our caregiver does a great job and is very responsive.

June 11, 2021

By Edward A.

I am a current client of this provider

I rate Home Instead 5 stars for their proffessionalism, punctuality and reliability.

June 08, 2021

By Nila V.

I am a current client of this provider

My care giver takes care of everything and treats me like a human being!

May 25, 2021

By Hanna

I am a current client of this provider

I can only say that I've been very pleased with the caretakers, that they have provided to assist me in whatever care I need. Very friendly office staff as well.

May 24, 2021

By Janet

I am a current client of this provider

Excellent people, dependable, helpful and Pleasant.

May 17, 2021

By SharonH.

I am a current client of this provider

I rate Home Instead five stars because of their promptness in giving me updates and their reliability. Their workers work very hard!

April 23, 2021

By James Den

I am a current client of this provider

Everything is great! Yuri is supper! Whatever you are paying her is not enough.

April 22, 2021

By Frances K

I am a current client of this provider

Our caregiver is a great listener and great at communication. We have no complaints.

April 15, 2021

By Cecil E.

I am a current client of this provider

The caregivers take great care of my mom she she really likes them!

April 08, 2021

By Jennifer D,

I am a current client of this provider

The services and caregivers have been good amd reliable. I have not had any issues.

March 29, 2021

By Sandy W.

I am a current client of this provider

My mother's caregiver is reliable, cooperative and compatible

March 29, 2021

By lauridb

I am a past client of this provider

I have been a client after my heart surgery. The care givers were extremely nice and they were prompt and very helpful. I had very good care.

March 26, 2021

By Alan S

I am a current client of this provider

My caregiver is always there when I need her, she's extremely helpful.

March 22, 2021

By Glenda R.

I am a current client of this provider

My caregivers are very attentive to my needs. No complaints.

March 19, 2021

By Scott N

I am a current client of this provider

Our caregivers, Emily and Cheryl do an outstanding job. When emergencied arise, they respond accordingly. They relieve so much stress from our lives.

March 18, 2021

By J.Nelson

I am a current client of this provider

While there are several options in agencies that provide in home care, in my years working with them, HI has provided the best level of service and matched our needs without hesitation or question as our journey at home progresses. I simply could not do this alone and luckily now dont ever feel like I have to.

February 08, 2021

By Yvonne

I am a current client of this provider

Our nurse, Linda, is the best. She goes above all expectations!

January 04, 2021

By Wilma B.

I am a current client of this provider

The services have been good and the staff has been friendly.

December 28, 2020

By Valerie Hollifield

I am a current client of this provider

The office staff is very friendly. The caregivers have been nice and polite.

December 28, 2020

By Pilar Secrist

I am a current client of this provider

Home Instead has done exactly what I thought they would have and provided the services we needed. The caregivers have been a great help with my mother, it has allowed me to go back to work and be confident that my mom is being well taken care of.

December 28, 2020

By Janice Erickson

I am a current client of this provider

Our caregiver, Linda, has been so sweet, we really consider her as a friend. Home instead has been very helpful.

December 21, 2020

By Eleanor Tracey

I am a current client of this provider

Our caregiver is professional, on time, reliable, positive and compassionate.

December 21, 2020

By Detra DiCenzo

I am a current client of this provider

Home Instead staff is very reliable. Caregivers have all been great. The services are convenient and make me feel independent.

November 17, 2020

By Grace

I am a current client of this provider

She (Marissa) is very caring and helpful. I couldn't face this pain and nerves alone anymore since my son has gone back to work.

November 17, 2020

By Erin

I am a current client of this provider

Jay is so helpful and patient. She also is flexible with her schedule. So thankful for her.

November 12, 2020

By Pat McCabe

I am a current client of this provider

Very hsppy with home instead. Caregiver is great and very helpful.

November 12, 2020

By Art

I am a current client of this provider

Mimi is top shelf. I enjoy her help and personality.

October 21, 2020

By meazl

I am a current client of this provider

Gives me some free time for 3 hours.

October 11, 2020

By Ami

I am a current client of this provider

Great care from Chantale! Truly a godsend!

October 11, 2020

By Ruby

I am a current client of this provider

Ageyla has been a big help to me. She's ready to help me every time.

October 07, 2020

By Maureen, FL

I am a past client of this provider

My 90 year old mother was thoroughly pleased with her care giver, Lakisha, from Home Instead Senior Care in Orlando, FL. Lakisha visited my mother's home weekly to provide light housekeeping, laundry, meal preparation, and assistance with shopping and getting her to medical appointments on time. Lakisha's assistance to my mother allowed my mother to continue to live in her home as she aged and removed a lot of stress from our working family members knowing she was in good hands. My family and I would not hesitate in calling Home Instead in Orlando again for her care.

October 01, 2020

By Diana

I am a current client of this provider

I appreciate Helen coming to sit with me during this time that my family is unable to visit me.

September 29, 2020

By Jackie

I am a current client of this provider

I have been very satisfied with the caregivers taking care of Shirley.

September 14, 2020

By joyces.

I am a current client of this provider

I have the perfect combination with my caregivers. Jovane is like a dear friend we have lots in common and Germin is also my friend but she helps me with the computer savy stuff. Both are a big help and during this quarantine time they have really stepped up to make sure i don't feel alone. Thank you ladies.

July 22, 2020

By Jeanie K

I am a current client of this provider

Great caregivers, as well as office staff. We have felt all along that Home Instead caregivers and the office staff really care. The caregiver we have for my mother really goes the extra mile to make sure she is getting the care she needs. I highly recommend the service.

February 06, 2020

By Carmella

I am a current client of this provider

Mary is very helpful and always helps me.

January 14, 2020

By gtingle

I am a current client of this provider

I absolutely appreciate everything my caregive Christine does for me. She couldn't be more perfect. I will definately refer Home Instead to anyone who needs the help

October 04, 2019

By Dolly

I am a current client of this provider

All the caregivers are excellent. Very caring, especially, Lynette. My mother is very comfortable with them.

September 02, 2019

By jnwhitaker

I am a past client of this provider

Service was exceptional and compassionate, from the first person that took my call, to Hugo that set me up and every single caregiver. They lived up to ever promise and provided awesome service at a time of need.

August 04, 2019

By SBorf

I am a current client of this provider

Home Instead does what you need done and they fit the bill for me well.

July 29, 2019

By Happy in Orlando

I am a past client of this provider

Home Instead has helped me manage a family member's needs for companionship and transportation for over a year. In every respect, the company has been excellent. My brother was well cared for and treated with respect. All our caretakers were exceptionally skilled and thoughtful. Donald in particular did a remarkable job. Always on time, always willing to go beyond what was asked, and proactive in meeting my brother's needs. Administrators have also been good to work with. Never any difficulties with scheduling, billing, etc. We look forward to continuing our relationship with Home Instead in the future.

July 15, 2019

By E. Houston

I am a current client of this provider

I feel a lot happier when Sue comes to be with me.

July 03, 2019

By RWPeterson

I am a current client of this provider

I am happy to have the nice Home Instead people come and see me. I enjoy being part of the Home Instead family.

June 18, 2019

By Pagnottta

I am a past client of this provider

It was a short service but wonderful. Thank you.

June 18, 2019

By Blackwell

I am a past client of this provider

This caregiver, Michael, was great and if I need service again, I will be back definitely.

April 14, 2019

By Buffie

I am a current client of this provider

The amount of care and total attention from office to caregivers has been wonderful.

April 13, 2019

By Jose

I am a current client of this provider

Im enjoying the time with my aide. She always leaves my house smelling good.

April 08, 2019

By Mary

I am a current client of this provider

I really like my caregiver and shes wonderful.

April 05, 2019

By Helen S.

I am a current client of this provider

My care with Raj is good. I wouldnt know what to do without her. Shes been a blessing.

March 30, 2019

By C. Ken

I am a current client of this provider

My caregivers have been all good. I havent missed my appointments. Thanks to them.

March 27, 2019

By HHartman

I am a past client of this provider

The service was spectacular. We had a special request that was granted. We are so grateful to the owners. When one is in a situation where your family is torn in pieces, just thinking that someone will take the time to get out of their way to help us meant the world.

March 01, 2019

By BeverlyB71

I am a current client of this provider

All of my caregivers do a good job. They have a smile on their faces even when I am having a bad day.

February 20, 2019

By W. Fin

I am a current client of this provider

My girl helps me a lot. I wish I could have her help every day.

February 12, 2019

By Beverly M.

I am a current client of this provider

I love Home Instead. They respond quickly to any changes I need to make.

February 01, 2019

By James M.

I am a current client of this provider

All of the caregivers have been personable and reliable.

January 24, 2019

By G. Ailken

I am a current client of this provider

Juanita is the best. We became friends. I am so glad you pick her for me.

January 23, 2019

By Roger K.

I am a current client of this provider

Everyone sent to care for my wife has been good. I have been pleased with your service.

January 09, 2019

By Gene

I am a current client of this provider

Friendship comes along with the caregiver. The management as well as the employees are always there for you.

January 07, 2019

By Sylvia G.

I am a past client of this provider

I really liked my caregiver, Lori. Ill definitely call again if I need help in the future.

January 04, 2019

By Marjorie

I am a past client of this provider

My first experience with at home care, and it was a good one. The personnel were so caring and helpful.

January 04, 2019

By DR. BARBARA

I am a current client of this provider

I have been with Home Instead for 5 years. The are multiple & flexible medical procedures in my care as I am dealing with blood cancers, diabetes ( Type 1) & cardiac complications. Home Instead has diligently worked with me through all my medical procedures & appointments. I am receiving care to the UTMOST PROFESSIONALISM. The Staff is most diligent as to what their responsibilities are for my care. The Staff arrives PROFESSIONALLY DRESSED & always greet me with a SMILE and a WARM HELLO. The Home Instead Staff services include-laundry, grocery shopping, house keeping, bathing and walking around the lake or to a local stores. ( and of course decorating the home with Christmas decorations & then taking the decorations down) Because if the HUGH DEGREE of RESPONSIBILITY given to the Home Instead Staff, what ever I have requested the staff , if it is possible & within reason, the Home Instead have provided I have made this statement about Home Instead: " YOU HAVE QUANTITY AND THEN YOU HAVE HOME INSTEAD WHO BELIEVES IN QUALITY' As a medical professional i can professionally state that Home Instead is THE TOP OF THE LINE FOR CARE & PERFORMANCE

December 19, 2018

By Bob Thompson

I am a current client of this provider

Once you get home care with this company,you need not to keep looking they care.

December 18, 2018

By Barbara & Sara

I am a current client of this provider

We could not be more pleased and grateful for our Maria.

December 09, 2018

By Helen

I am a current client of this provider

Mom is very pleased with her caregiver. The caregiver made her feel comfortable getting help with bathing and dressing.

December 06, 2018

By Wfrank46

I am a current client of this provider

Everyone has been great. They help me keep my apartment clean, and take me shopping and to lots of doctors appointments.

December 03, 2018

By Leonid

I am a current client of this provider

The caregiver gets a lot done in her 3-hour shift. It is nice to have her once a week.

November 29, 2018

By lsteward

I am a current client of this provider

Thank you to all the caregivers, they were great.

November 29, 2018

By mylinel1226

Other

My neighbor was a client of the agency before his passing. He had wonderful caregivers that adored him. Having his family out of state he was never alone. They became family.

November 28, 2018

By Joyce

I am a current client of this provider

All of my caregivers have been good. I'm satisfied with services.

November 27, 2018

By Joan

I am a current client of this provider

My caregiver, Linda, is a big help to me.

November 22, 2018

By Patty

I am a current client of this provider

Great care for my dad and a huge help for my mother. Everyone was wonderful.

November 21, 2018

By greatfulfromafar

I am a past client of this provider

When my FIL took a fall that landed him in the hospital we knew we had to make some changes and quickly. My MIL has Alzheimer's and none of the children in their state so we needed a plan to keep them both safe. Due to our travel schedule we were only able to meet with Home Instead on the week-end. Hugo was amazing and came out to their on a Saturday morning to meet with us and set up a fabulous schedule for when our parents returned home in several weeks. He even went and met with my FIL when he was put into his rehab facility and went and checked on my MIL in her respite memory care facility when we were back home. Unbelievable customer service!!! Debra helped us with any questions we had and was ready to be there for us in anyway. As it turns out they are moving into an assisted facility in their daughters state (it was determined they would both need 24 hour assistance). Home Instead was still so professional and caring and helpful even when I called to let them know we would unfortunately no longer need their services. They didn't feel like a "service" to us, they felt like a part of our "team". Thank you!!!!

November 16, 2018

By Mildred

I am a past client of this provider

Liked the honesty and communication when things got complicated. My faith in the company was never in question.

November 12, 2018

By Caroline & Stephanie

I am a past client of this provider

We are so grateful for the excellent care all of your caregivers gave Dad, particularly Lori who cared for him for 1 and half years.

November 07, 2018

By The Kane's

I am a past client of this provider

Their continuous communication throughout my moving down here was beyond helpful. We are very pleased with Home Instead.

November 01, 2018

By Lynn L.

I am a past client of this provider

Our caregiver, Nancy, was wonderful. She was great with Mom.

October 26, 2018

By Cindy

I am a past client of this provider

Helped my best friend when she was in trouble. I was very satisfied with their service.

October 23, 2018

By Barbara

I am a current client of this provider

My caregiver, Maria, is wonderful. She's with me 5 days a week and I couldn't be more thankful.

October 18, 2018

By -Pedro

I am a current client of this provider

I have a better peace of mind now that I have more knowledge of my mother's daily routine with Home Instead Senior Care. You have gone the extra mile.

July 18, 2018

By Satisfied in Altamonte Springs

I am a past client of this provider

Home Instead were immediately available to us when we needed them the most and the care has been consistent, kind, and capable. What a life-saver they were when our lives suddenly turned up side down following my 100 - year old Mother's stroke. She is doing much better now...and so are we. We could sleep through the night knowing she was in excellent hands. In addition, the staff were able to make helpful suggestions for her care. We thank Home Instead for being there when we needed them the most. Satisfied in Altamonte Springs, FL

July 04, 2018

By KAB2

Other

We found the people involved with our original phone contact and in-home assessment to be very friendly, helpful, thorough and patient with our questions and their explanations and attention to detail. We found the services offered to be many and complete. We also love our in-home care-giver and the consistency of having the same one for each visit. Our helper is upbeat, friendly, willing to help in any way, etc. She provides companionship (plays games, shares stories) and helps with meals and dishes, however many more services are provided that we simply have no need for at this time, all for the same price. They are always on time. We have no complaints or issues with anything nor the ease of reaching the office to make changes to schedules and so forth. Very happy.

May 10, 2018

By GK

I am a past client of this provider

Caring & helpful service. Aide was wonderful. Couldn't have made it thru the last few weeks without her.

May 04, 2018

By Florida

Other

I would highly recommend Home Instead Senior Care. They provided once a week help for my mother-in-law for the past four years & we were extremely satisfied with everything.

April 26, 2018

By Julzology

I am a past client of this provider

Home Instead mostly provided excellent care for my mother who had lung cancer and was recovering from the effects of chemo. She really liked most of the care givers that came and looked forward to seeing them. Thank said, they did not adequately staff and when the regular care giver couldn’t be there sometimes they were hours late or never showed up at all. On one occasion (toward the end when she needed lots of help getting around) they were supposed to be there at 8:00 am to help her get up and they didn’t come until 10:00. She laid in bed for two hours until the arrived. Several other times they just never came. Luckily my brothers or I were near by so we could come over and help. We were going to change to a different provider we were not satisfied with their care.

Provider Response

Hello, Thank you so much for bringing this to my attention. I’m sorry your experience wasn’t what you had hoped for. Our CAREGivers are carefully screened, bonded and go through our exclusive multi-phase training. I am open to discuss your concern at any time. This is an opportunity for me to make improvements in my company. Please feel free to contact me. – Debra Foscolo - Owner

January 12, 2018

By G8rjazz

I am a past client of this provider

Great caregivers! Great staff! Highly recommend!

January 03, 2018

By Diane

I am a past client of this provider

Great service and genuine care givers. Always positive and patient. Management always called ahead to let me know if there was a change in schedule or a different care giver was going to be visiting my mom. So convenient to pay mom’s biweekly bill online through my bank. Such a comfort knowing Home Instead was there. Thank you!

December 26, 2017

By fwt

I am a past client of this provider

I have used this company on three different occasions for my Mother who is now 85. They truly care about their clients and it shows in there people. Would continue to use but mom needed to go into a memory care facility.

December 13, 2017

By Makingmemories

Other

The caregiver Home Instead provided for my mom did a great job interacting with her and meeting her needs. My mom needed someone to help her transition from the skilled nursing/rehab facility to her assisted living facility after hip surgery. The caregivers were very attentive and I wouldn't hesitate to use them again should a need arise.

October 27, 2017

By Auntie Carol

I am a current client of this provider

Although they are trying it seems difficult to find a consistent caregiver to come every week. We get different ones each time. They are all good but it means acquainting each new person with our specifics. We had hoped to develope a long term relationship with one or two.

October 25, 2017

By Barkie

I am a current client of this provider

What we received is what we expected to receive. Don't know what else to tell you.

October 17, 2017

By Maribel Garcia

I am a current client of this provider

This is a reliable company with great customer service and a great personnel. The care givers are really prepared and caring people.

September 08, 2017

By Frances

I am a current client of this provider

Fabulous all! Special thanks to Maria in the office!

May 21, 2017

By parcelas21

I am a current client of this provider

Continuous to provide excellent services since day one

May 19, 2017

By beau1009

I am a past client of this provider

The in-home and office staff members are very caring people. They provided me with great support in my time of need. I don't think you can go wrong with Home Instead..

May 18, 2017

By mlshepard

I am a current client of this provider

They have been very helpful and kind to work with me and my schedule. My 90 year old father looks forward to seeing his care taker.

April 20, 2017

By Anonymous077

I am a past client of this provider

I was a client of Home Instead for nearly 2 years. We had continual issues with staffing (turnover of caregivers, uncovered shifts, last minute staffing, poor customer service, etc..) and the management of this company does not seem to have their arms around the issues clients are experiencing. We had to tell the agency not to send numerous caregivers that were inattentive and only interested in being on their phones. I feel badly for people who don't get a chance to monitor what goes on with their loved ones, You cannot assume that, just because an agency is licensed, they are providing adequate care. Attempts to rectify issues through staffing, case management (high turnover and rarely ever saw) and even the owner of the company were unsuccessful. The only reason they have 2 stars from me is that we had a couple of really good caregivers (after much effort on our part) that we were sad to part ways with when we changed agencies.

Provider Response

Hello, Thank you so much for bringing this to my attention. I’m sorry your experience wasn’t what you had hoped for. Our CAREGivers are carefully screened, bonded and go through our exclusive multi-phase training. I am open to discuss your concern at any time. This is an opportunity for me to make improvements in my company. Please feel free to contact me. – Debra Foscolo - Owner

December 14, 2016

By Michelle228527

I am a current client of this provider

Excellent in very aspect from the caregivers, schedulers, financial and management.

December 10, 2016

By Carolyn366848

I am a past client of this provider

Venitta was conscientious in caring for Michael, my husband. She was responsible and trustworthy. We would recommend the services.

December 08, 2016

By Melanie376052

I am a past client of this provider

My 90 plus year old mother loves her caregiver, Pat. After recovering her strength, she does not require Home Instead service, but it is comforting to know the assistance is there for mother when she needs it again.

December 07, 2016

By BetsyinFL

I am a past client of this provider

This is the best agency we've worked with! Georgianna and Kathryn were the nicest, most considerate home health aids. They stuck with us right until the end, and did their best to keep my mother comfortable and happy. I don't know how they find such caring providers, but I would recommend this agency to anyone!

November 29, 2016

By Ernestine455736

I am a past client of this provider

They have very professional and caring staff. They delivered our loved one's last days to be unencumbered by his illness. Thank you.

November 10, 2016

By Susie B

Other

Absolutely the best agency we have ever had. Great updates and feedback from them! Our care assistant is Inga H. She is a jewel! My mom loves her! Her professionalism is what everyone looks for when choosing an agency. Inga's personal care along with concern for her client is amazing! She even sings to my mom while assisting my mom. My mom sings along with Inga! Needless to say my mom love her! Wow! Home Instead that is awesome!! You are the best! !

November 09, 2016

By Madame Christine

I am a current client of this provider

The two women who are companions for my mom, Marcia and Barbara, are fantastic. She really enjoys spending time with both of them.

September 29, 2016

By Douglas Cazey

I am a current client of this provider

The staff was very helpful and the companions seemed to be very interested in my mother’s well-being.

September 27, 2016

By Thomas Cavanagh

I am a current client of this provider

Everyone was very concerned that all needs were met. Lore was wonderful.

June 03, 2016

By Mychelles777

I interviewed this provider

Home Instead is an excellent provider for my elderly Father!

January 16, 2016

By Joanne b.

I am a current client of this provider

The caregiver provided is attentive to my 84 year old mothers needs. She is reliable, friendly, caring and respectful. We are very pleased with their professionalism.

December 16, 2015

By Val D.

I am a current client of this provider

My caregiver, Gail is very caring. Her every thought is for someone else. I call my other caregiver "Mary Sunshine" because she always makes me happy.

March 20, 2015

By Verna5

I am a current client of this provider

We have home help coming in right now from Home Instead, and it has been very good. They clean the house, help her bathe and dress, and fix her meals. We are very satisfied. They are very professional and punctual, and we have nothing but positive experiences.

January 13, 2015

By Lucia2

I am a past client of this provider

We started with Home Instead for my mother's care. We loved everything about them, and they are very good. We were very pleased with them but we wanted a service that would take my mother and her friends to different locations. Their company policy didn't allow them to do that. Their policy was to drive only the clients. What I think is great about them is they try to match the senior to a caregiver with similar interests. I especially liked that aspect. Beside the issue with driving rule, we would have stayed with them.

March 11, 2014

By pitypat

I am a current client of this provider

I have used this group for three years, they first were with both my parents and where great. they supported us through my mothers illness and death. They are still with my father and I know that I could not do this without their support. The care givers have been ready to do any thing ask of them and make sure my father is happy and healthy.

September 05, 2013

By jdrisc8272

I am a current client of this provider

i have been using home instead for my father and have been very impressed with both the caregivers and the office staff. they have been very professional and courteous in all my dealings with them. I would recommend them to anyone who is looking for help with elder care.

June 27, 2013

By Boxer

I interviewed this provider

I called approx 8 companies. they they sounded all about the same, except for this one. I work in healthcare and this is the only company that impressed me. Unfortunately my mother in law passed away before services were put into place. I was impressed enough to make sure to write a review.

July 23, 2012

By Kim5

Other

We use their service because my mom needs some assistance. And she's pleased with the people taking care of her.

See all Home Care reviews (155)

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About Home Instead - Orlando, FL

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Photos of Home Instead - Orlando, FL

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Services and Amenities of Home Instead - Orlando, FL

Agency Type

Full Service Agency
Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

Companion Care
Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Screening

In Person Interviews
Reference Checks
Driving Record Check
Residency Confirmation
Drug Screening

Training

Continual Training

Training Areas

Family Communication
Transition Issues
Memory Care Training
Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

Payroll Provided For Caregivers

Bonded/insured

Bonded And Insured

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