BrightStar Care Pinellas Clearwater, FL

Stuart S_3

The service was higher in the beginning when she needed it. I like having someone there once a month. I would like to see the quality of the caregivers improved. They need to be able to take my mother out of the house. The management tries hard.

Tina C_2

Most of them were able to feed her and bathe her. They always had somebody here. I didn't have to worry.

Craig M_3

They spend time with my dad. They can provide me with the billing statements as promised.

Eric P_4

They help with cleaning and take him places. They are responsive and proactive with following up.

Carlos B_1

I would like to see the caregivers take initiative not just waiting for me to say something and do something instead of sitting there for hours. We did like one caregiver. One thing long-term clients would appreciate is consistency in the caregivers. I would like to see them improve on their initiative in doing tasks. I would say 90% of them would sit on the couch all day unless I asked them to do something.

Debra D_9

They provide us with peace of mind and ensure safety. They are responsive and progressive, as well as ready to make changes.

Christopher C_11

The nurse was on time every time. The people that come by are fantastic. I like everything. They are absolutely on top of things.

Marian M_6

I like that they gave me what I asked for. I was expecting a nurse, but they did not give me one. I like that they come when they said.

Mark _5

My nurse was great. Their service was great, but since they no longer accept Medicaid or Medicare, that puts a lot of people out of being able to have them.

Elise G_1

I was able to do everything I needed to do even when they were here. I like that they took care of Jim fantastically.

Anonymous_7532

It has made a massive difference in her mental health and her recovery from her broken hip. I like that we were able to get our caregiver she is fantastic. The bond she has with my grandmother, we would not want to change that.

Denise F_6

Everything blended right in with each other, so there was not much impact. They were still great though. They are dependable and friendly.

Dave _8

They cleaned. Even though it was transactional, it seemed very personal and they were very personally invested.

Arlene L_2

It was very neg because I woke up to use the restroom and they were covered up on my couch, always sleeping. When we interviewed with them, they promised a non sleeping policy which was entirely wrong.

Anonymous_7113

The services were fantastic because the nursing staff was right on par. It was timely. I would recommend BrightStar Care because I liked the people who were assigned to me.

Lisa _5

They need to provide better consistency of care. They need to improve on communication and reliability.

Edward B_6

The agency does everything fine and makes my life easier. The staffing they provided is good.

Anonymous_6997

The caregivers kept changing every day. They need to send people who are qualified.

Ashley F_1

I wouldn't be here without the care. They have good communication, and they always have coverage.

Eric C_3

The provider helps by making sure my blood pressure's correct. The agency is consistent, on time, and the caregivers are great.

Jamarl S

They do a good job. They send me my medicine. They are all very nice.

JP M

The majority of the aides reached out and didn't treat my mom like a patient, but like a friend. There was good bonding with my mom with most of them. They made my mom comfortable. They could be better with record keeping. At the end of the shifts, the healthcare aides were not really effective with relaying to me how the shift went.

Liz P_3

They are good at communicating. I think it's because the client needs special care and when the caregiver doesn't know what to do they are overwhelmed.

Jerome M_1

They have helped me get my morning routine down. They help de-stress the rest of the family. They have amazing aides, really nice people & exceptional customer service. Very friendly people.

Rona

The experience has been positive because the caregivers have pleasant personalities and currently come consistently. We have been through several caregivers, the current caregiver is great. There have been some that have shown up and not come back so we would like something consistent.

Ruth M_22

They have helped me with care, and taking me to places. They are very reliable.

Alisha _1

They make a really big impact. Avah is really well taken care of. I like their communication. They're very helpful.

Holly J_3

The nurse that we have makes bad decisions sometimes. Her family member had a case of COVID-19, and she came into my house. They should train their nurses on how to teach administering an IV. I personally like our nurses, but I don't think she is the best nurse I have ever had. She is nice, but she is not a teacher.

Matt M_2

They help most with bathing and shopping. I would tell a friend that all the girls have been accommodating.

Monica R_4

They made things positive by helping me, on time, and they are organized. I like their nurses, they are awesome.

Ellen _2

They have been able to help with activities for daily living. I like the well trained staff and the communication.

Anonymous_5918

They have been attentive to all my needs. They are very friendly and efficient at what they do.

Anna _2

It has been very good for my mom. I like that they make sure there is coverage. We have had some issues on people showing up but the people stay.

Teresa _4

I have seen a lot more enthusiasm and energy from him. He is happier and I am less stressed. They got us some consistent caregivers which have been great.

Anonymous_5889

They should do what they are being paid to do. They are sending me bodies. It doesn't seem that their people are knowledgeable. Their people sleep on the job and wear headphones and can't hear the patient.

Eva K_1

The caregiver administers my daily medication, which affects my ability to have a good daily life. The caregiver is very caring and keeps me updated on everything.

CHRISTINE (

They made sure she didn't fall and kept her company. Everyone was very friendly and personable. They took my calls when I had problems and I didn't have to worry about getting the run around.

Sherry _1

The caregivers of my parents keep them company which makes them (and me) very happy. I've recommended the agency to others.

Anonymous_5703

They could've actually provided care for my mom. I would like to see them hold their staff accountable, if the patient is in a lot of pain, they should let the client call 911 or myself. They also need to show up on time.

Scott _3

They take care of mom, she was alone. They provided her companionship and take care of her while I am in Texas. They have been professional and reliable. They care for my mom and she is pleased with them.

Roberto V

They would always call me and let me know what was going on. I would like to see them have better staffing for the day shifts.

Gail R_5

They helped with meals and eating. They were very accommodating and efficient.

Rose R_10

The person they sent took great care of her in her last moments. I liked that they were very detail oriented.

David J_16

They get the things I need done. They take care of my laundry and prepare meals. They are compassionate and took the time to explain everything.

David C_47

They help me manage my diabetes and my medication. The caregivers are honest and they are always on time.

Edward B_6

They help with my needles. They are adaptive.

Debbie J_5

When they were here, it was good. Some of the aides were polite. They could give you more notice of when they're coming. Sometimes they wouldn't even call before coming.

Steve _5

They provide cleaning services that my mother can't do on her own. They offer home cleaning in addition to the health care.

Christine D_9

They have helped me walk better. They have helped me with the issues that I am having, like walking and the pain in my arm.

Kelly E_1

They take her to doctor's appointments. I like the quality of the people they send over to my mom. They take good care of her.

Cindy _5

It caused her more work than she had before. If there were actual cooks, that's what we actually needed. Their strong suit definitely wasn't cooking. The caregiver didn't clean up after herself, so my mom had to clean up after she left.

Wilhelmina P

I really like that Stacy is very knowledgeable and helps me with my wound care. They are very good at matching me with the caregivers. I like that they have really good caregivers. I think they screen their people very well.

Ron _1

They clean for her and wash her bedsheets. She wouldn't clean them on her own. They answer the phone and someone came out in person in a timely person to meet with my mom and me. That responsiveness is very important.

Claire B_1

They watched the client for safety. It gave us peace of mind. They came when I needed them and they came right away.

Stephen H_4

The caregiver has good communication. They are receptive to suggestions of the care. BrightStar Care has some really good people. However, it can be hit or miss with the caregiver someone could get.

Emma H_3

It allows me to continue doing my work, it allows someone else to help with injections. They are very convenient and very caring.

Lisa S_18

They helped me with my personal care in the morning. They were good and professional.

Anonymous_3726

I would like them to be more available. They have helped by doing the things I need to get done. They do not seem to be able to cope with my needs each week.

Nicole_1

They all came and were professional. I needed the care quickly and they got me it. I liked their response time and the aides that they had.

Stephanie F_2

Some of the caregivers can not give medication. They were very quick to meet our needs.

Nick W_2

They have a hard time getting people into help me. I've been with them for seven weeks, and they've only come three times.

Sandra D_14

They've been able to find good people to send out to me. When someone calls out sick, it's hard for them to find a replacement.

Vanessa L_3

It makes a difference on my mom's life. They really provide the care for my mom when needed. Their response time could be improved and two of the times when the date was coming, they let us know there wasn't anyone to come and provide care.

Dana S_4

With the nurse that I have, she is wonderful but she isn't always on time. She just needs to work on time management. The nurses are awesome and wonderful. They are nice, polite, and informative.

Ciro L

Communication would make my life easier. The first day that they did the evaluation, they said that they would give him two nurses, but they never did that. They need to improve their communication.

Kenneth M_12

They are aware of what they are doing. They have made positive changes in my life that will stay. They could send me the same person all the time.

Vincent N

They prepare the meals for me. They are usually on time and they are helpful.

Michael S_33

We wanted to have mornings, but we didn't get mornings. The communication was not satisfactory.

Paul M_9

I will need them more when my knees gave out and I am on the floor. Your life is over when it happens. It has been good so far. I have had no problems. They listen to me.

Gary B_16

They ask what I want more to be done and there will be several things I do require. They do what is evident and ask about the rest. They do whatever you want and need.

Laverne J

The caregiver always had a smile on her face and knew what she was doing. I like the friendly caregiver that was sent to my house.

Randi _1

I started out-patient because I didn't think that in-patient was doing what I needed it to do. I liked how they were always on time and friendly.

Monica C_4

I would have preferred to have people show up. I did not have regular care. People did not show up, they showed up late, or had to have a replacement.

Arthur _1

We only had one lady come out two or three times. I would use their services again because I know they're professional.

Peter M_5

It was terrible. I had giant gaps in my therapy. They were behind on my doctors orders.

Mark C_10

I am not ill anymore. They took care of all of my needs.

Edward F_1

They have healed my wounds. It is hard to judge, and we had some rough spots initially, but the personnel has been well qualified.

Erron B

They are great. She comes in and makes sure I am in the shower and do not have a chance of falling. It scares me to get out of my wheelchair to get in the shower. She makes me feel very comfortable. They are on time to the minute and come whenever I need them. They take care of everything I need. I am left with no questions.

Tawn S

They need to be on time to help. I don't like the scheduling.

Bella R

They did not provide good service. The could improve the quality of nursing care. They have poor customer services.

Karey J

I like that I'm treated like a person not an appointment or a number. I like their consistency.

John D_17

My wife has dementia and is bedridden. I'm here to make sure she's taken care of, even while they're here. The girl takes care of her, which I like.

Mark R_7

The services helped me to fully recover from a broken leg. They are courteous and punctual.

Tara S_2

They have been able to tolerate her with no complaints. No other agency has been able to do that. They were able to work with difficult patients.

Debra _2

Mostly it's very helpful. I don't know how many new people they've sent and how many of them got lost. We have our good days and our bad days. Everybody I've talked to in this area and dealing with health agencies, it's all the same complaints. They don't pay their people enough money. We have been able to weed out the good ones, but I can't even begin to tell you how many bad ones we went through. We've had people not show up. It's not because of the pandemic. We have people that just don't show up and then the agency doesn't have anybody to cover them.

Francine G

They get me in and out of bed. I like the aide that I have.

Shelia C_1

They got me to somehow want to do my exercises and improve. I liked the physical therapist and the physical therapy has been great, they were like a cheerleader.

Quaran

They help with the bathing. Their caregivers are good.

Fred Q

She had Alzheimer's and lived by herself, so it enabled her to feel at peace knowing someone was with her. They were responsive, and the person was polite and respectful towards my mother.

Manda M

It's allowing her to be at home. Otherwise, she would have to be in a facility. It makes her happier to be at home. They go above and beyond to make sure they give the best-quality caregivers. There's always someone in the office to speak to. They give you a family feel.

Anonymous_3069

We needed other services like cleaning on top of visiting services, but we never got there. The scheduling was the most frustrating part. it was the reason for us to discontinue services. One of the issues we had was that we wanted the same person every week. We never did get this.

SorryNotSorry

Caregivers don't always show up on time & know how to fudge the system if they want to leave early. The scheduler Melissa can be very rude at time & John quit so...she will argue with the client if they want to change a caregiver who isn't doing the job. Robin s/b notified.

Elizabeth G

My loved one is extremely satisfied, and it is handled very discreetly. The nurse is excellent, and the person in billing is great. The director is excellent.

Mirella A

The only thing that they do is come and take blood and do a dressing change on my picc line. She's very attentive and makes sure that I am okay. They're very on top of everything! Today we had a miscommunication, and the head nurse came out to my house and took care of everything right away.

Amber _1

My loved denies the services, but that's just her. The caregivers are able to explain why they're there. I like the agency's communication because they're accessible 24/7.

Anonymous_2670

They kept her safe. She is very confused so safety was big deal. They do try to work to get you an aide even on short notice.

Elva H

Everybody could set their clocks to the same time so we do not have late comers messing up everybody's schedule. They do not seem to communicate with clients.

Joseph M_13

They could have had better personnel. Their service was okay, but it was nothing that stood out.

Nancy B_26

They do the morning wake up with her, which gets her day started. They are willing to work within the accommodations and limitations of my mom's insurance.

Earline _1

They helped the most by helping her walk. A lot of times, they wouldn't show up and it would frustrate my mom.

Genevieve P

They get her up, in the shower, dress her, fix her hair, and they get her going. It makes her feel better. The caregivers are very nice and knowledgeable.

Ellen H_4

I know my mom is in good care. I have used them in the past, and they are outstanding.

Anita _2

It was really positive for her to get used to being in the building. They really do work hard to have great aides for the residents.

Donald P_6

My caregiver helps with port access. I like my particular caregiver.

Susan L_14

They were available, when I called them, and they came the same day. I needed instantaneous help, and they provided that.

Anita S

They have helped me the most by taking care of my mother-in-law. I find them very trustworthy, kind, compassionate, and caring.

Anonymous_1728

I'd like the caregivers to have a clear idea of what their role and responsibility is. I'd like them to do laundry. I'd like caregivers to be trained consistently so they provide the exact same care.

Janet _1

It's one less thing I have to worry about. When they come in and help him in the morning, it gives me a chance to do the things I need to do. They're very friendly, knowledgeable, and helpful. They do a good job.

Gail S_7

They are able to get me out to go shopping. The caregivers are very friendly and they help me a lot.

Craig G

He doesn't have to go to the hospital to have his treatment done. They're easy to work with. We haven't had any issues.

Cecilia _1

They could give more help with dishes. My life is easier because my husband feels better. They could be friendlier. I think that they are efficient and good at what they do.

Dorothy R

They empty the trash, assist me with my shower, and make the bed. I like that they try and send a caregiver to me when I expect one.

Ricky H_1

They administer medication, reheat food, and make sure he doesn't fall. Every time I talk to one of their people, they have a positive outlook.

Les M_1

He's being taken care of. I don't have to get someone to help him all the time because the services are being provided. I like that it's local and close by my dad.

Kris H_1

It's good because I have peace of mind because they're always there. They text me to let me know how the night went. They also leave a written message for the day shift so they know what's going on. They do what I request. The actual girls who go there are there at night, so I haven't met them. I only have mom's feedback. Mom is very comfortable with them, and they are very professional.

John R_7

One caregiver was always late, making it hard for other family members and their schedules. They do a good job with the care giving, they follow up and do everything that we ask them to do. *******There is an N/A question without any feedback.

Kenny C

They have helped him organize his house. His house is improving. The quality of the care has made it a positive experience.

Cynthia H

I need somebody regular that can come in and work without me following them and telling them how to do everything. I've told them that I need a regular person to come because I can't explain every time how to do things.

Bonnie (

We do not use them that often because of the incident where the caregiver fell asleep. I would like BrightStar Care to get better caregivers. One of the caregivers fell asleep on the job.

Calvin 'Ted' H

The services have made my life easier and they've made me happy. They show up every day and I'm satisfied with the agency.

Ruth K_1

I would like for them to have more steady staff members who are also on time. I would like to be able to know that someone is going to be here and be on time.

Pam

They are efficient and reliable. She is getting her pills regularly.

Peggy M

It was very frustrating that when I called them about our caregivers' poor performance, they gave me the run around. I received a bill for the services instead of them trying to help solve the issues. The experience was very bad, it gave our loved one high anxiety and took more time out of our day to try and resolve the many issues.

Anonymous

They've been friendly. They could be a little bit more responsive at the office. We've only had one bad caregiver; the rest have been good. They do light housekeeping, which is most helpful. It would be helpful if they could drive to appointments.

Claire P

The caregiver is the best. They remind me of the medication I need and remind me to eat. I don't remember anyone being like that. The caregiver pushes me to do the right thing, even the exercises I am supposed to do. I can't even explain how good the caregiver is to me.

Darlene W_3

The nurses were always on time. They came every day to give me my IV.

A Client

We had BrightStar Care Pinellas. They said if I wasn't happy with one of the caregivers, they would be glad to send different caregivers. However, I had one problem with them. I wanted somebody from 8:30 to 8:30 so that I would be free to go to do whatever I wanted to do. One afternoon, the caregiver's house went on fire and she had to leave and they did not send me another person until 9:00 at night. Otherwise, they filled in at the last minute and it turned out OK. The caregivers were fine. They helped with personal care, showers, transfers between chair to wheelchair or lift chair, chair to toilet, chair to bed, and wheelchair to bed because he is non-ambulatory.

Gretchen G

I have been with them for four weeks, and it seems like there is someone different every time. When they come it's good. It's too soon to tell how they could have a greater impact on my daily life.

Katherine F

The people in the office are extremely nice. We don't use them consistently. It helps my mother and makes sure that she gets to her appointments.

Douglas T

They need to put their clients first, have better customer service, and call when a caregiver is not going to show up. A call to the client when there is an emergency is mandatory. The services were very helpful, but they didn't do catheter care like our new agency does, and they didn't do lifting. I really needed the respite care from the services, but when they didn't show up, I didn't get that respite.

John M

I needed someone right then, and one of the managers came in to work when another caregiver could not come help us. It was above and beyond. Had they not been able to help me with the care that I needed, I would not have been able to go home, so they were able to impact my personal life a lot.

Verna "Lou" H

We are very happy with it because the caregiver is always on time and does what she is supposed to do. She is also very sociable. I am very comfortable. The caregiver does pretty much everything I need to do which increases my quality of life.

Anonymous

I would not really want to recommend them. I do not like that they keep sending different aides every week. I want the same ones. I would like more calls from them when the aides are not going to come. I do not like waiting for them when they never come.

Peggy P

BrightStar Care doesn't seem to care about my problems and didn't want to work with me. I didn't get the care that I needed from BrightStar Care.

Christal B

BrightStar Care's nurses are great! They go out of my way to accommodate my schedule. BrightStar Care has made my life easier by keeping me out of the hospital and at home with my family.

Diane P_8

BrightStar Care's nurses are very good, punctual, caring, and kind. BrightStar Care has made life easier by getting me back to school.

John C

I would recommend BrightStar Care because they have been reliable. We absolutely adore the nurse that we have. My son is healthy because of BrightStar Care.

Joan M

I would recommend BrightStar Care because they have always helped me when I call with a problem. BrightStar Care makes my life easier for me by doing things so I don't have to do them.

Michael I

I would recommend BrightStar Care because the workers are great. BrightStar Care has made my life better by doing things I can't.

Linda G

The caregivers from BrightStar Care are usually on time and conscientious. Everyone from BrightStar Care has been good to me. The services have helped me get stronger and get better.

Marie P_5

I would tell a friend that BrightStar Care is very good. BrightStar Care has made life easier for me by helping me to get around.

Clayton V

Our caregiver does what I ask her to do. BrightStar Care helps get my husband get dressed, makes the bed, and takes him for a walk. I've only had BrightStar Care about two weeks. It's hard to say how much difference they make.

Willard Cecil O

They try to be accommodating. Overall, they mostly look after his personal hygiene.

Charles J_4

I never know what time that the caregivers are coming. One thing that BrightStar Care has done to make my life easier is doing things that I cannot do myself.

Irene F

BrightStar Care is a good option if someone needs care. BrightStar Care makes my life easier by helping me to wash my hair, shop, and take me to doctor's office.

Julia S_1

We liked the people from BrightStar Care. They were really nice and worked well with my loved one. BrightStar Care was good with my loved one.

Robin H_2

BrightStar Care's nurse is very professional and does a good job. BrightStar Care has made my life better because I feel I am getting better care and I am feeling better now.

Nancy C_12

BrightStar Care is so good to me. I love them. BrightStar Care helps me get around because I can't do it myself.

Anonymous_1260

The caregiver could be cleaner, and the caregiver is just a baby sitter. The caregiver helps do dishes, and help me go to the bathroom.

Charles H_6

I enjoyed BrightStar Care coming because they helped me and my wife. Having BrightStar Care took a lot of pressure off of me because my wife was overextended. They also taught me knew exercises and motivated me to do them.

Jacqueline M

BrightStar Care doesn't communicate with me at all and sometimes the caregivers that they send are less than professional. The services help me around the house and give me someone to talk to.

Mary W_8

Our occupational nurse is really good. BrightStar Care is there for me when I need them.

Juan M

BrightStar Care is not reliable. BrightStar Care needs to do the whole job and not just a half job.