Home Instead - Castle Rock, CO

Verified

AnselmiFam

Home Instead provided 24/7 care for my family member for over 2 months while he was in home hospice care. The staff working with him were delightful, highly skilled and very dedicated to both his care and his happiness. On the rare occasion we had a staff member who did not meet our needs the main office staff was very helpful in filling our schedule with substitutes who quickly became dear members of our care team. The motto for our family during this time was "every day is different" and the Home Instead staff truly worked with us as capabilities changed and needs increased. We genuinely miss many of our caregivers who became dear friends and brought such support and kindness to our family in a difficult time.

Louise Mountains

This company is terrific. Home instead provides great service. Home healthcare professionals always show up on time. They keep me updated with the daily interactions with my father. If we should have any changes they are prompt at handling them and accommodating. Star is very attentive and always a pleasure to have work for us.

life savers

This lady, Elizabeth is the best, she sits with my husband, entertains him, looks at photo albums with him, and most of all makes sure that he does his exercises. She sits and listens to him play the piano and brags him up all the time. I don't know what I would do without her, she is an angel for sure. She always checks in with me before and after her visit to make sure she gets everything done that we need. She always is here a little ahead of time, and when I need someone last minute, they are on the spot, always helpful. Fay & Jim Tracey

sctin1

My wife has dementia and as her condition progressed, providing her with proper care, along with my normal daily life was beginning to take its toll. Home Instead has been a much needed and helpful lifeline for my wife and I. We receive 20 hours of care in our home each week. All of the caregivers we have had the pleasure to work with have been kind, empathetic, and professional. They arrive on time, quickly learn our daily routine and establish a trusting relationship from the very start. If there is a change in the availability or schedule of our caregiver, we receive a call to advise us and to offer some options that will best work for us. They are very flexible and will do whatever they can to accommodate our needs. In the early stages, finding one or two main caregivers who we know was a challenge. With time, it seems are are finding some stability which of course makes our lives easier. Our caregivers are all background checked and experienced. They are also approved by our longer term care insurance and work with them directly to submit a biweekly time chart of the care we have received. We recommend Home Instead for anyone looking for quality in-home care.

Leslie L

We are truly grateful for Home Instead and their friendly and compassionate caregivers. My mother-in-law, who lives in an assisted living facility, has later stage Parkinson’s and needs round the clock care. Her regular caregivers Mikayla, Vivian, and Racquel attend to her with much gentleness and love. Mary from the office also stops by now and then to check in with Mom. Occasionally, there are other caregivers who fill in. They are equally compassionate and attentive. We thank you ladies! We are confident and appreciative of the excellent and loving care Mom is receiving from her care providers. Thank you ladies on how you care for Mom so well.

W.J.S.

My wife has moderate ALZ. Home Instead had been recommended by close friends. Initally, my wife objected to caregivers and was a difficult client. Home Intead worked closely with us and found a caregiver that was right for the situation. Gail responds to my wife's frequent negativity with kindness and understanding that only comes with experience. When my wife is in a positve mood, Gail interacts very well with her. She is really very concerned and caring.

BillL

Home Instead has assembled a very competent and helpful team to assist with the care of my wife. Sarah K, Irene, and Megan are all trusted care givers. There are others as well that fill in and assist when they are available. Care givers are on time - and wiling to accommodate special needs. Home Instead has been responsive to schedule my preferred care givers for my wife - as well as covering for my changing schedule to assure appropriate care is available when needed. Home Instead has been a valuable partner.

tharrison

Everyone at Home Instead in Castle Rock truly cares. I live across the country from my mom but feel at peace knowing this team is in charge of her care. The office employees are great to work with and their caregivers are angels on earth. Home Instead was highly recommended to me by some friends. I have been very pleased with the service and know my mom is too.

MtnZen

I'd love to be able to write a good review, but can't. #1: after multiple requests they still couldn't figure out how to spell my name correctly on the contract. No biggie but... #2: we requested a COVID-VACCINATED caregiver and the woman showed up SICK from her second vax. I sent her home. WTH??? The next caregiver was irritated with me, saying my front steps should have been shoveled for him. I'm 74 with cancer. If I could do that I wouldn't need help. #3: they screwed up the schedule and did not show up as needed after my chemo, which is the ONLY time I really needed them. Strike three you're out. I would not hire these people, they talk big but are extremely unreliable.

Provider Response

Anonymouscustomer

Everything was fine with Home Instead Castle Rock, I didn't have any complaints. The pricing is atrociously high for me but I need to have help. So in that case, I'm kind of stuck with that situation. It equals out to be per hour if I use the same amount of time. To my way of thinking, that is not really a fair thing to me. There are days when I needed people here for 24 hours, but some days, just 2 days for me. The young person that they sent, we get along really well, and she's doing the same type of things that the other agency was doing.

Sondi Poffenberger

Agency is very responsive to requests and the caregivers willing to do most things we need done.

sjcoray

The individuals at Home Instead have been extremely accommodating in helping make sure my mom, Susan, receives the best care. Ann truly cares about my mom and we look forward to her visits.

DPers

We like everything about dealing with Home Instead Castle Rock! Great Care first of all, but also their responsiveness to any concerns, the ability to add extra hours when needed, and excellent communications with their office and staff. We would highly recommend this company to any of our senior friends.

larslabsup

The care my father received from Home Instead was outstanding. They caregivers were kind, gracious, patient, and amazingly supportive. Our family could not have survived this critical time without Home Instead.

hcarabelli

Home Instead provides services that are key to helping my wife and I provide a loving and safe and stimulating environment for my aged mother, now living with us.

Eanswythe

We have used Home Instead for over a year now. They are absolutely wonderful and obviously find excellent and caring people to provide support to my mother with Alzheimer's Disease. They treat her respectfully, they do not talk down to her, she has her dignity and they are ALWAYS on time. The company works hard to find the right person for my Mom and boy, do they find the right person. They also can get hours covered when something comes up or if I need a date night with my husband!! We are very fortunate to have this agency in our lives!!!