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Home Instead - Castle Rock, CO

333 Perry St, Castle Rock, CO 80104

(800) 558-0653

Verified Partner

4.7

(23 reviews)

Offers Home Care

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Reviews of Home Instead - Castle Rock, CO in Castle Rock, Colorado

4.7

(23 reviews)

    Gary1

    5

    September 17, 2024

    I am a current client of this provider

    I'm using Home Instead - Castle Rock, CO. I like the company and their attitude. They do their work in a professional manner. They provided me home service, anything from cooking meals to assisting with showers. The caregivers are excellent. Some of them come in and just take care of a lot of stuff in my house automatically and it's good to know that somebody is going to not have to be directed on what to do. Scheduling is the same day all the time and the bill amount is reasonable. Communication between me and the agency is excellent. I have the phone number of the general manager, and she's very receptive to making sure things get done. If we have any minor feelings about a person who's there or just anything that might come up, she immediately corrects it. If something is done real good, I call her and compliment them on it.

    DonnaS

    5

    July 3, 2024

    I am a past client of this provider

    The Home Instead staff attended to my stepmother and father over the last few months. Theirs needs changed repeatedly. The team were wonderfully adaptable to whatever we needed, when we needed it. Each person we encountered was respectful, kind, caring, attentive and extremely helpful. From making meals, to cleaning, to assisting with personal hygiene, even to sitting with my father in an emergency room until he was admitted into the hospital. Every one was amazingly kind. Our family all lives out of state. Home Instead was extremely communicative and helpful in every way. We highly recommend.

    Provider Response

    We love hearing that you and your family had a great experience and felt supported along the journey. Thank you for your feedback and kind words! Have a great day!

    Jerry

    5

    July 2, 2024

    I am a past client of this provider

    I've used Home Instead before and they've always met the expectations of the specific job. They responded to the situation as best that anybody could do. My wife is in memory care, and she had broken a vertebra in her back and was in the hospital for five days. I used the Home Instead staff to stay with her 24 hours for about 10 to 11 days. My wife is the one that benefited from their ministrations. I observed them at different times. I talked to them in between my visits. I just determined based on her overall improvement that their care was up to the job and met the expectations. It wasn't a companion situation. It was caregiving. It was looking after sort of a bedbound individual, but also helping her get up and move around using a walker. They were there before the physical therapist, and I thought they did a good job of getting her up and mobile before we even started working with the physical therapist. We had a variety of different caregivers. There could have been 20 different folks or something like that. There was only one who didn't meet the expectations and they know who that one is. It was probably a momentary lapse. I'm not going to hold their feet over the fire because of that one situation. The gal, Hannah, that I worked with, met all expectations, in my opinion.

    Provider Response

    Thank you so much for your kind words and feedback. We are so glad that we were able to help and appreciate your understanding throughout the journey. We hope you have a great day!

    Jim05

    5

    July 2, 2024

    I am a current client of this provider

    I'm using Home Instead. They were so efficient and went out of their way to make me feel comfortable and to help my transition back home. They were super. I couldn't have asked for more. They help me now with laundry, with meals, and with anything else around the house that I need taken care of, like something's broken or messed or ruined, they'll fix it for me. I have one caregiver on Monday and Friday, and then I have another caregiver on Wednesday and Thursday. Whenever they can't make it or they have an emergency, they send me somebody else. The Monday and Friday caregiver provides five hours each day. The other one is four hours a day. They're superefficient. They get things done. They help me accomplish my goals to make it more comfortable. Communication between me and the agency is very good. They always call to see how things are going. If they have to make a change in caregiver because of an emergency, they'll call me right away and let me know. They've been superefficient in reaching me and talking to me about the situation. They want my input and I tell them what I think about it, and then they'll say, "We'll try it and if it works, OK and if it will not, we'll make an adjustment." They're very good about that. It has great value for money because it helps me get things done, which I couldn't get done myself.

    Provider Response

    Thanks so much for taking the time to share your feedback. We pride ourselves on providing the best experience possible, and it warms our hearts to hear such kind words. Hope you have a great day!

    Steve

    5

    May 20, 2024

    I am a past client of this provider

    We used Home Instead to provide care for my wife who required 24/7 care. The would come in 5 days per week, 5 hours per day, which gave me a break to get out and run errands or just recharge. During the 18 months we used Home Instead, our needs fluctuated dynamically and they were always very responsive and accommodating to our needs. We had some amazing caregivers along the way. Home Instead comes highly recommended!

    JoEllyn

    5

    May 4, 2024

    I am a past client of this provider

    Hana and her team were fantastic. They addressed the issues for our family member as well as evaluating the situation and going above and beyond. Hana always seemed to be available. She is very thoughtful and had creative solutions to our issues. Hana has instilled that same service and adaptability to her team members. We were in a challenging situation by not being in the area; however, with Hana being the point person on the ground, we had 100% confidence that she would handle the situation and keep us updated. Home Instead was a terrific find!

    Craig

    5

    April 23, 2024

    I am a past client of this provider

    I recently had the pleasure of using the services provided by Home Instead in Castle Rock, CO, and I must say, the experience was truly exceptional. The staff was professional, compassionate, and dedicated to providing the best care possible. They went above and beyond to ensure that our family's needs were met with kindness and expertise. Their attention to detail and the genuine warmth they brought into our home made a significant difference during a challenging time. I highly recommend Home Instead to anyone in need of high-quality home care services. They truly stand out in their field!

    Christina Goldenberg

    5

    April 1, 2024

    I am a current client of this provider

    Home Instead has made a huge difference in our lives. We cannot say enough about the team at Home Instead. Our amazing caregiver has made a world of difference for my Dad and also for me. I am able to get care on weekends and overnights-this has been a game changer for me. Our caregiver is very keen and observant. We have not had this type of expert care from other home care companies. The management team scheduling team have worked with us on many occasions to effect a solution. We are fortunate to have found Home Instead.

    Vicki

    5

    February 15, 2024

    I am a past client of this provider

    Provided excellent, professional, caring in home care post surgery. Adapted to my needs as necessary.

    VWL

    5

    December 12, 2023

    I am a past client of this provider

    The agency was very responsive to my sister’s needs. Someone came to her home 4 hours a week and took her to the grocery store, did light cleaning and cooked for her.

    AnselmiFam

    5

    September 16, 2023

    I am a past client of this provider

    Home Instead provided 24/7 care for my family member for over 2 months while he was in home hospice care. The staff working with him were delightful, highly skilled and very dedicated to both his care and his happiness. On the rare occasion we had a staff member who did not meet our needs the main office staff was very helpful in filling our schedule with substitutes who quickly became dear members of our care team. The motto for our family during this time was "every day is different" and the Home Instead staff truly worked with us as capabilities changed and needs increased. We genuinely miss many of our caregivers who became dear friends and brought such support and kindness to our family in a difficult time.

    Louise Mountains

    5

    September 1, 2023

    I am a current client of this provider

    This company is terrific. Home instead provides great service. Home healthcare professionals always show up on time. They keep me updated with the daily interactions with my father. If we should have any changes they are prompt at handling them and accommodating. Star is very attentive and always a pleasure to have work for us.

    life savers

    5

    August 31, 2023

    I am a current client of this provider

    This lady, Elizabeth is the best, she sits with my husband, entertains him, looks at photo albums with him, and most of all makes sure that he does his exercises. She sits and listens to him play the piano and brags him up all the time. I don't know what I would do without her, she is an angel for sure. She always checks in with me before and after her visit to make sure she gets everything done that we need. She always is here a little ahead of time, and when I need someone last minute, they are on the spot, always helpful. Fay & Jim Tracey

    sctin1

    5

    December 20, 2022

    I am a current client of this provider

    My wife has dementia and as her condition progressed, providing her with proper care, along with my normal daily life was beginning to take its toll. Home Instead has been a much needed and helpful lifeline for my wife and I. We receive 20 hours of care in our home each week. All of the caregivers we have had the pleasure to work with have been kind, empathetic, and professional. They arrive on time, quickly learn our daily routine and establish a trusting relationship from the very start. If there is a change in the availability or schedule of our caregiver, we receive a call to advise us and to offer some options that will best work for us. They are very flexible and will do whatever they can to accommodate our needs. In the early stages, finding one or two main caregivers who we know was a challenge. With time, it seems are are finding some stability which of course makes our lives easier. Our caregivers are all background checked and experienced. They are also approved by our longer term care insurance and work with them directly to submit a biweekly time chart of the care we have received. We recommend Home Instead for anyone looking for quality in-home care.

    Leslie L

    5

    December 18, 2022

    I am a current client of this provider

    We are truly grateful for Home Instead and their friendly and compassionate caregivers. My mother-in-law, who lives in an assisted living facility, has later stage Parkinson’s and needs round the clock care. Her regular caregivers Mikayla, Vivian, and Racquel attend to her with much gentleness and love. Mary from the office also stops by now and then to check in with Mom. Occasionally, there are other caregivers who fill in. They are equally compassionate and attentive. We thank you ladies! We are confident and appreciative of the excellent and loving care Mom is receiving from her care providers. Thank you ladies on how you care for Mom so well.

    W.J.S.

    5

    December 16, 2022

    I am a current client of this provider

    My wife has moderate ALZ. Home Instead had been recommended by close friends. Initally, my wife objected to caregivers and was a difficult client. Home Intead worked closely with us and found a caregiver that was right for the situation. Gail responds to my wife's frequent negativity with kindness and understanding that only comes with experience. When my wife is in a positve mood, Gail interacts very well with her. She is really very concerned and caring.

    BillL

    5

    December 15, 2022

    I am a current client of this provider

    Home Instead has assembled a very competent and helpful team to assist with the care of my wife. Sarah K, Irene, and Megan are all trusted care givers. There are others as well that fill in and assist when they are available. Care givers are on time - and wiling to accommodate special needs. Home Instead has been responsive to schedule my preferred care givers for my wife - as well as covering for my changing schedule to assure appropriate care is available when needed. Home Instead has been a valuable partner.

    tharrison

    5

    December 8, 2022

    I am a current client of this provider

    Everyone at Home Instead in Castle Rock truly cares. I live across the country from my mom but feel at peace knowing this team is in charge of her care. The office employees are great to work with and their caregivers are angels on earth. Home Instead was highly recommended to me by some friends. I have been very pleased with the service and know my mom is too.

    MtnZen

    1

    May 10, 2021

    I am a past client of this provider

    I'd love to be able to write a good review, but can't. #1: after multiple requests they still couldn't figure out how to spell my name correctly on the contract. No biggie but... #2: we requested a COVID-VACCINATED caregiver and the woman showed up SICK from her second vax. I sent her home. WTH??? The next caregiver was irritated with me, saying my front steps should have been shoveled for him. I'm 74 with cancer. If I could do that I wouldn't need help. #3: they screwed up the schedule and did not show up as needed after my chemo, which is the ONLY time I really needed them. Strike three you're out. I would not hire these people, they talk big but are extremely unreliable.

    Provider Response

    Thank you for reviewing us. Please know that we take your experience with us very seriously, and feedback like this helps us better identify opportunities for improvement. Your feedback has been forwarded onto our management team for review. Please contact us if there is anything we can do.

    Anonymouscustomer

    4

    October 4, 2020

    I am a current client of this provider

    Everything was fine with Home Instead Castle Rock, I didn't have any complaints. The pricing is atrociously high for me but I need to have help. So in that case, I'm kind of stuck with that situation. It equals out to be per hour if I use the same amount of time. To my way of thinking, that is not really a fair thing to me. There are days when I needed people here for 24 hours, but some days, just 2 days for me. The young person that they sent, we get along really well, and she's doing the same type of things that the other agency was doing.

    Sondi Poffenberger

    5

    March 19, 2020

    I am a current client of this provider

    Agency is very responsive to requests and the caregivers willing to do most things we need done.

    sjcoray

    5

    December 4, 2017

    I am a current client of this provider

    The individuals at Home Instead have been extremely accommodating in helping make sure my mom, Susan, receives the best care. Ann truly cares about my mom and we look forward to her visits.

    DPers

    5

    February 7, 2017

    I am a current client of this provider

    We like everything about dealing with Home Instead Castle Rock! Great Care first of all, but also their responsiveness to any concerns, the ability to add extra hours when needed, and excellent communications with their office and staff. We would highly recommend this company to any of our senior friends.

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    Services and Amenities of Home Instead - Castle Rock, CO in Castle Rock, Colorado

    Staff Training & Qualifications

    • Staff trained in memory care
    • Interview Every Team Member in Person
    • Continual Training
    • Reference Checks
    • Staff Driving Record Check

    Health Services

    • Memory Care
    • Companion Care

    Housekeeping & Maintenance

    • Housekeeping Services

    Personal Care

    • Dressing Assistance
    • Meal Preparation
    • Bathing Assistance
    • Toileting Assistance

    Transportation & Shopping

    • Transportation Services for General Shopping

    Bonds & Insurance

    • Is Bonded and Insured

    Financing & Payment Options

    • Payroll Provided for Caregivers

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Companionship & Escort Assistance

    • Companionship Services

    Care Management Services

    • Residency Confirmation

    Sub-types of Home Care

    • Full Service Agency

    Licensing & Inspections

    • Staff Drug Screening

    Fitness & Wellness Programs

    • Fitness Opportunities

    Family/Caregiver & Relocation Services

    • Transitional Care
    • Family Communication Services

    Additional Amenity Information

    • Agency: Each Home Instead franchise office is independently owned and operated.
    • Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
    • Training Areas: the aging process, building relationships, Alzheimer's or other dementias care

    About Home Instead - Castle Rock, CO in Castle Rock, Colorado

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Castle Rock, CO

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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