Home Instead - Castle Rock, CO

Jerry

I've used Home Instead before and they've always met the expectations of the specific job. They responded to the situation as best that anybody could do. My wife is in memory care, and she had broken a vertebra in her back and was in the hospital for five days. I used the Home Instead staff to stay with her 24 hours for about 10 to 11 days. My wife is the one that benefited from their ministrations. I observed them at different times. I talked to them in between my visits. I just determined based on her overall improvement that their care was up to the job and met the expectations. It wasn't a companion situation. It was caregiving. It was looking after sort of a bedbound individual, but also helping her get up and move around using a walker. They were there before the physical therapist, and I thought they did a good job of getting her up and mobile before we even started working with the physical therapist. We had a variety of different caregivers. There could have been 20 different folks or something like that. There was only one who didn't meet the expectations and they know who that one is. It was probably a momentary lapse. I'm not going to hold their feet over the fire because of that one situation. The gal, Hannah, that I worked with, met all expectations, in my opinion.

Provider Response

Jim05

I'm using Home Instead. They were so efficient and went out of their way to make me feel comfortable and to help my transition back home. They were super. I couldn't have asked for more. They help me now with laundry, with meals, and with anything else around the house that I need taken care of, like something's broken or messed or ruined, they'll fix it for me. I have one caregiver on Monday and Friday, and then I have another caregiver on Wednesday and Thursday. Whenever they can't make it or they have an emergency, they send me somebody else. The Monday and Friday caregiver provides five hours each day. The other one is four hours a day. They're superefficient. They get things done. They help me accomplish my goals to make it more comfortable. Communication between me and the agency is very good. They always call to see how things are going. If they have to make a change in caregiver because of an emergency, they'll call me right away and let me know. They've been superefficient in reaching me and talking to me about the situation. They want my input and I tell them what I think about it, and then they'll say, "We'll try it and if it works, OK and if it will not, we'll make an adjustment." They're very good about that. It has great value for money because it helps me get things done, which I couldn't get done myself.

Provider Response

Steve

We used Home Instead to provide care for my wife who required 24/7 care. The would come in 5 days per week, 5 hours per day, which gave me a break to get out and run errands or just recharge. During the 18 months we used Home Instead, our needs fluctuated dynamically and they were always very responsive and accommodating to our needs. We had some amazing caregivers along the way. Home Instead comes highly recommended!

JoEllyn

Hana and her team were fantastic. They addressed the issues for our family member as well as evaluating the situation and going above and beyond. Hana always seemed to be available. She is very thoughtful and had creative solutions to our issues. Hana has instilled that same service and adaptability to her team members. We were in a challenging situation by not being in the area; however, with Hana being the point person on the ground, we had 100% confidence that she would handle the situation and keep us updated. Home Instead was a terrific find!

Craig

I recently had the pleasure of using the services provided by Home Instead in Castle Rock, CO, and I must say, the experience was truly exceptional. The staff was professional, compassionate, and dedicated to providing the best care possible. They went above and beyond to ensure that our family's needs were met with kindness and expertise. Their attention to detail and the genuine warmth they brought into our home made a significant difference during a challenging time. I highly recommend Home Instead to anyone in need of high-quality home care services. They truly stand out in their field!

Christina Goldenberg

Home Instead has made a huge difference in our lives. We cannot say enough about the team at Home Instead. Our amazing caregiver has made a world of difference for my Dad and also for me. I am able to get care on weekends and overnights-this has been a game changer for me. Our caregiver is very keen and observant. We have not had this type of expert care from other home care companies. The management team scheduling team have worked with us on many occasions to effect a solution. We are fortunate to have found Home Instead.

Vicki

Provided excellent, professional, caring in home care post surgery. Adapted to my needs as necessary.

VWL

The agency was very responsive to my sister’s needs. Someone came to her home 4 hours a week and took her to the grocery store, did light cleaning and cooked for her.

AnselmiFam

Home Instead provided 24/7 care for my family member for over 2 months while he was in home hospice care. The staff working with him were delightful, highly skilled and very dedicated to both his care and his happiness. On the rare occasion we had a staff member who did not meet our needs the main office staff was very helpful in filling our schedule with substitutes who quickly became dear members of our care team. The motto for our family during this time was "every day is different" and the Home Instead staff truly worked with us as capabilities changed and needs increased. We genuinely miss many of our caregivers who became dear friends and brought such support and kindness to our family in a difficult time.

Louise Mountains

This company is terrific. Home instead provides great service. Home healthcare professionals always show up on time. They keep me updated with the daily interactions with my father. If we should have any changes they are prompt at handling them and accommodating. Star is very attentive and always a pleasure to have work for us.

life savers

This lady, Elizabeth is the best, she sits with my husband, entertains him, looks at photo albums with him, and most of all makes sure that he does his exercises. She sits and listens to him play the piano and brags him up all the time. I don't know what I would do without her, she is an angel for sure. She always checks in with me before and after her visit to make sure she gets everything done that we need. She always is here a little ahead of time, and when I need someone last minute, they are on the spot, always helpful. Fay & Jim Tracey

Leslie L

We are truly grateful for Home Instead and their friendly and compassionate caregivers. My mother-in-law, who lives in an assisted living facility, has later stage Parkinson’s and needs round the clock care. Her regular caregivers Mikayla, Vivian, and Racquel attend to her with much gentleness and love. Mary from the office also stops by now and then to check in with Mom. Occasionally, there are other caregivers who fill in. They are equally compassionate and attentive. We thank you ladies! We are confident and appreciative of the excellent and loving care Mom is receiving from her care providers. Thank you ladies on how you care for Mom so well.

W.J.S.

My wife has moderate ALZ. Home Instead had been recommended by close friends. Initally, my wife objected to caregivers and was a difficult client. Home Intead worked closely with us and found a caregiver that was right for the situation. Gail responds to my wife's frequent negativity with kindness and understanding that only comes with experience. When my wife is in a positve mood, Gail interacts very well with her. She is really very concerned and caring.

BillL

Home Instead has assembled a very competent and helpful team to assist with the care of my wife. Sarah K, Irene, and Megan are all trusted care givers. There are others as well that fill in and assist when they are available. Care givers are on time - and wiling to accommodate special needs. Home Instead has been responsive to schedule my preferred care givers for my wife - as well as covering for my changing schedule to assure appropriate care is available when needed. Home Instead has been a valuable partner.

tharrison

Everyone at Home Instead in Castle Rock truly cares. I live across the country from my mom but feel at peace knowing this team is in charge of her care. The office employees are great to work with and their caregivers are angels on earth. Home Instead was highly recommended to me by some friends. I have been very pleased with the service and know my mom is too.

MtnZen

I'd love to be able to write a good review, but can't. #1: after multiple requests they still couldn't figure out how to spell my name correctly on the contract. No biggie but... #2: we requested a COVID-VACCINATED caregiver and the woman showed up SICK from her second vax. I sent her home. WTH??? The next caregiver was irritated with me, saying my front steps should have been shoveled for him. I'm 74 with cancer. If I could do that I wouldn't need help. #3: they screwed up the schedule and did not show up as needed after my chemo, which is the ONLY time I really needed them. Strike three you're out. I would not hire these people, they talk big but are extremely unreliable.

Provider Response

Anonymouscustomer

Everything was fine with Home Instead Castle Rock, I didn't have any complaints. The pricing is atrociously high for me but I need to have help. So in that case, I'm kind of stuck with that situation. It equals out to be per hour if I use the same amount of time. To my way of thinking, that is not really a fair thing to me. There are days when I needed people here for 24 hours, but some days, just 2 days for me. The young person that they sent, we get along really well, and she's doing the same type of things that the other agency was doing.

Sondi Poffenberger

Agency is very responsive to requests and the caregivers willing to do most things we need done.

sjcoray

The individuals at Home Instead have been extremely accommodating in helping make sure my mom, Susan, receives the best care. Ann truly cares about my mom and we look forward to her visits.

DPers

We like everything about dealing with Home Instead Castle Rock! Great Care first of all, but also their responsiveness to any concerns, the ability to add extra hours when needed, and excellent communications with their office and staff. We would highly recommend this company to any of our senior friends.