Desire Home Care Riverside, CA

Anonymous_7581

The most helpful thing has been having the extra set of hands. They could make it easier for the staff to operate and track staff.

Marcia Y

Their customer service and professionalism has just been pleasant. You can contact them easily if you have any issues. Their patience to work it out with you is second to none.

Eleanor P_4

I think it is great; and I have a Swiffer for little tiny spots. I am not able to do a regular mop with water. I am really impressed with the company.

Sonia M R

She does the cleaning, changing sheets, and laundry very well. I like talking to her. She is like family and a friend. I'm very satisfied. She is very efficient and follows my ways.

Mazella C

They could help faster, or I wish the results could come quicker. They are always there for you.

Jacob M. L

They're very quick and responsive and they stay on top of it. They are just professional and helpful.

Laurel S R

They did what was necessary at the time. I like that they are prompt.

Prudence L B

They helped the most when I needed cleaning because I couldn't get to it. She assisted me with anything I needed. I liked that when I needed someone, I got someone to help me. I appreciated this.

Callista M

They give reminders about our hours and answer questions. There is open communication. My mom is the caregiver, so it makes things easy.

Emma L_1

I have asked the caregivers to make me breakfast, but they do not do that. I would recommend them.

Kathleen A_5

It is good because I need to be well rested. I like that they are responsive.

ROSA M R

They have matched me with a caregiver that always is there for me I like that they attend to my needs.

Molly M_3

It is very beneficial and it does help a lot. I like that I can choose the person that I use and I am able to work out that schedule with her.

Patricia M_25

I always have time available to do other things if I need to do. I like that whenever I have questions or concerns, they respond quickly, and It's easy to get a hold of them.

Angelina R_1

These services help me because I am not able to do some of the chores that they do for me, for example, cleaning the bathtub, vacuuming, doing my bed, and helping me with my bath. I think the girl that I have right now knows all my needs and takes care of everything without being told.

Manuel R_1

Because my parents need the services, it has helped them a lot of having someone here. I like that they worry about the health of the patients and that they're always in contact, asking how they are.

Amber, S

They allow the opportunity to provide what is needed. My experience with the caregivers were not good. They never worked out.

Marci D_1

The services are helpful because the worker assists Cooper to be independent. I would recommend Desire Home Care because they've improved a lot since the last review. They improved on the communication about the number of hours available and the days that the person would come.

Esther A_2

They are professional and do their job. They could have more gloves and masks for the helpers.

MONSERRAT X M

They give me time to do my stuff - mommy time. I like that they answer my questions really fast.

Noah A

They have made my experience positive by having the technology to pay over the phone. I like the flexibility to pick your own sitters.

Elvira F

I have severe arthritis and a lot of issues. The light housework helped me the most. I would recommend them. The first person who came out, I wasn't too happy with, but Lorita was very good.

Liam G

They took care of both us and our provider. It was easy. They were always responsive and communicative with us as a family.

Anonymous_7257

They made my life easier by sending a lady who was a companion for me. The lady who helped me the last time was a very good person.

Maria R H

They help with stuff my mom can't do. I don't have to wait till after work to get it done. They are caring and do their job well.

Cheryl M_18

They provide the hours for about 5 years now. They let you use your family for the caregiver. They partner with the regional center.

Anonymous_7074

You can actually step out when you have them to get a break, which is a good thing. Something that is frustrating is that no one they provided me was good. The girls sat on their phone and yelled at my son, which I saw through the video cameras.

Rhona U

I'm able to trust the person I leave Miguel with. One thing I like about the services is I can count on my worker.

Susan M C

It was less stressful and I got to do my daily tasks without having to worry about the care for my sisters. Their staff was very loyal, friendly, and professional.

Juana Lopez D

I had surgery and have a lot of pain. I need a lot of help walking. My services have been very good.

Alijah M G

They are able to give me a break and I can do things I need to. They could hire more caregivers.

Robert C_69

It has been a positive experience because they make me feel comfortable and do everything that I need them to. I would recommend them because of the people that they send to my house.

Giovanni T

They've made life easier because they are prompt. They have great costumer service.

Sheryl R

They just changed their system, and Walter was able to walk me through it so I was able to fix the situation. They are really good with customer service.

Linda J M

The services are very helpful since I can barely walk. I like my caregiver.

Anonymous_4113

I have no suggestions for how they can make my life easier. I would like them to increase staff availability.

Devin I

My mom is her caregiver. She helps with meals. They're easy to communicate with. They're fast and efficient.

Matthew S_3

The company does not pressure me. I like process of hours, It's not difficult.

Carol S_58

They helped me get back to being able to do things on my own. They've been cooperative with me.

Linh D

They've helped most by taking care of everything. I like how they're easy to contact.

Amanda C_7

The caregiver plays games with her. I like the agency because they communicate.

Anonymous_6863

The agency has helped out the most by providing a mental break, so we can get away for a little bit. The agency reaches out whenever there are problems with time sheets.

Seema K

I need her help. I was a mess when I started. They are helpful and easy to get in touch with. The caregiver is really nice.

Regina S_5

They have made life easier by finding caregivers that are a really good fit, and I know that is hard in this field. I like that they have consistency.

Anonymous_6870

They come and clean, and that helps me; because I am not able to do so right now. They send someone on time.

Kathleen G_14

I would say the services are very helpful. I would recommend them because I don't have to do much.

Axel R

They send a trustworthy person to care for my son. I like the care they give.

Josefa S

They have helped the most by having the caregivers show up on time and just providing us a consistent schedule and caregiver. I like that they are in constant communication, and they do follow ups with us if things change.

Anonymous_6817

They have helped the most by helping me when I need a night out to spend some time with my husband. They could have had better communication with me and had more people available to speak with.

Phyllis R_11

I've had a surgery that I'm recovering from and a virus, so it's important that I have the help that I do. I would like to see some kind of professionalism. They should improve the type of people they send.

Fabian V

I get to go out. I like it because they let me have someone I know, that I feel comfortable with.

Danielle W_2

It's definitely had a positive impact on us. My mom is his caregiver, and she does a great job caring for him. I would recommend them because they pay attention to the needs of their clients.

caregiverinriversidecounty

No show 1st 3 appts. so far. I received a phone call AFTER each no show stating they were short on Employees. I will be researching how to file a complaint and compliance next.

Ronald D_8

The housekeeping they provide is really good. The service is good. They are on time.

Diana M_18

She helped me the most by doing things I wasn't able to do. They were not accommodating when I couldn't get my caregiver on the day I needed her.

Joel M_2

Their services are helpful. I like this agency because they do what they promise.

Jhanice B

They helped clean my body and helped dress me. I liked that someone came to help with what I needed.

Sylvia Y

They help me with whatever has to be done like food preparation and housekeeping. I like that they are efficient and dependable.

Marylyn S

It changed her life in many ways. I like how they were fast.

Victoria L_4

The provider help us with transportation, meals, and therapies. I like that they care about the patient.

Evelyn S_5

The new one is great. She is great and she makes sure that they clean up. I would like them to improve their communication. There are several times when the worker is supposed to be here and I don't get a notification. I will have to call them and ten they will tell me.

Wendy R_4

The aides did not show up. They do not communicate and randomly send aides to your home.

Uriah S

They help me a lot when they clean, sweep, and fold laundry. They just do not have enough workers and when they get them they tend to quit really fast.

Rosa R_3

It's a service we really need and appreciate. I like the attention.

Indiana J Q

They give me respite for a few hours. I like that they call you and explain things to you.

George v

They are always surprising me by calling me and asking me how I am doing. They are always backing up what they say they are going to do.

Sheena A

They are extreme helpful. The provider has helped the most by just giving me time to run errands. They need more staffing.

Khanh D

Whenever I call to ask something, they are very helpful. They are very helpful every time I call.

Edgar G_4

They have helped with warming up his meals and making sure he doesn't go out on his own. I like the caregivers.

Leona S_2

The services definitely helped me. My caregiver helped me the most by doing the chores that I needed to be done that I couldn't handle at the time. I like that the person who was helping me, Diane, was always punctual and always willing to do whatever she could to a great degree.

Brian L_5

It has had a positive impact, the provider has helped him by watching him and providing some help like cooking for him. I like that they are friendly and if we have any questions they respond right away very fast, and if we ask the help they provide the help.

Felice R D

They should provide a little bit of training for the caregivers. They should improve their scheduling services and how they vet the caregivers.

Ninesha D

The services are easier with the app they are using and they have good trainings for the caregivers. I have not had problem with this home care agency.

Catalina M_1

The person that comes does a good job. I am very organized and they do what I ask. The person that comes can't take me to the doctor.

Bryn P

It has been super helpful for our families wellbeing overall. I like that they have great staff.

Maria G_9

The provider has helped me in my personal things like cooking, and cleaning. I have already recommended them before, and I like that they are always finding the way to help me.

Mia M

They are helpful in teaching me to manage the app. So far, If I have needed any help they will return my calls quickly.

Anonymous_6367

We just started services. They need more staff.

Roberts J_1

They help me in every way possible. I like my caregiver.

Cole B

They have provided a consistent caregiver. They call me back.

Catherine R_8

They complied, paid attention to detail. They do listen, and they do send out people that meet the requirements that they specify.

Rachel A

It is such a big help and relief for me. I like that they are very flexible, and when I need help, they have been really great at helping me without hesitation.

Marilyn T_8

She comes in and does my laundry and she's self-sufficient. The young lady that comes here is great. I tell her the things I need and she comes here and does it.

Maria G_8

The service has helped me a lot because they send a caregiver that helps me with everything. I'd tell a friend that I like that they have great service and it's a recommendable agency.

BRIANA H

They help with things like engaging him and helping him. I like that they have provided good care for my son.

PENELOPE B

It helps a lot. I don't have to worry about taking the client somewhere else. I am able to keep her home. They help you go through the hiring process as a family member if you want.

ROBERT R K

I had to find my own caregiver. The caregiver is great and a big help. I was not able to get aides for a whole year but still they were charging me.

jennifer C

It keeps my mom safe and and secure. I can work with them here. They are reliable and have good caregivers.

Mary M_76

They have helped with taking off some of my pressure, which allows me a break. I like the flexibility.

Camila G

The availability of caregivers impact smy life a lot because they are always changing without notice I would recommend but I need more availability

Ada E

I love it. The caregivers and the office staff has been great. When I call in for an appointment. They say great and send someone.

Crecsencio H

The services have helped my husband a lot. He is not well in his mind and cannot remember things. I like everything about them.

Anonymous_6140

Better communication would make my life easier. I would like improved communication.

Suzanne K_3

I don't want them in my house anymore. People need to show up when they say they're going to.

Carmen D_3

They have helped me a lot. When I can't do something the people help me. I like the people they send.

Shelley P

They have helped by proving me with an excellent caregiver. I like the flexibility of the caregiver.

Asher L

They have helped by giving me a break.

Rosa Valdez D

They help me a lot, they make food and keep the house nice. The lady that I have night now I like a lot. There are others that I don't like as much.

Aiden A

The staff members make sure they communicate with us. I would recommend them because I like the caregivers they send.

Guadalupe R_2

It's not too many hours; it's only a few hours a month. They're fine. I have a girl coming twice a week for two hours. It only started a few weeks ago, so I don't know much, but everything is okay.

Maricela D

The agency has been very good because of the costumer service it is just really good. I really like that they give quality of level of care.

SUSAN B

They are open-minded and dependable. They are dependable and honest.

Elva L

I loved the services that they have provided me. I liked that they do such a good service.

Kellie M

They help us around a lot around the house; the caregiver helps the client get dressed, for example. I would recommend the agency; that said, I haven't had too many dealings with them, so I cannot truly answer this question.

Yesenia E

They work with you and listen to you and are willing to change the schedule if you need it. I like that they allow you to do a meet and greet with the caregiver before they decide if we are a good fit.

Anonymous_5862

She helps me with my daily chores. She helps me with everything. I was very fortunate with my caregiver. She is like family, very giving and considerate.

Miguel A

Everything is just fine with them. They help me clean the house and other chores.

Abreya J_1

The agency has made my experience positive by making sure to do their best to communicate with me when it comes to the care providers. I like that the agency does its best to find providers when my regular caregiver isn't available.

Anonymous_5721

They could have a great impact by lining up caregivers to come. They could improve the care provided, they seemed substandard.

Diana L_8

They have been very helpful. When I have a problem, with they help me out. They are good about everything.

Maria C_17

They always show up and are available to help. The staff is always available when I have questions and the caregiver is great.

Mary P_39

The caregivers spent a lot of time on their phones. The caregivers could do more work instead of sitting on their phones.

Rodolfo G_1

I when I ask my caregiver to come at a certain time and they come at that time which has been very useful for me since that lets me do the things I need to do without having to take my dad in the car and I can do the things easier and faster. I like that they are very flexible if I need more or less time.

Abreya J

It allows me to have a break and not worry about my kid. They communicate with me and do their best to find providers.

Emily F_2

The services help give me space to breath and have a life. This agency is simple and easy.

Anonymous_5661

They could get on the same page as each other. They could improve their office staff.

Anonymous_5657

The services have a great impact. Having someone here to communicate with my son and play games with him is very helpful. It also makes me feel safer knowing more eyes are on him. The agency has great customer service. The follow-up at the beginning was also great.

Wyatt D

The agency provides genuine care. Our caregiver has really become part of our family. The agency is responsive. We've also had exceptional caregivers.

Encarnacion G

They helped out by sending us a competent and relatable caregiver. We only had them once, but when they were here, it was nice that our caregiver could speak Spanish and was nice to my mother.

Anonymous_5459

I have no problems with them. I am am old person. I am 70 years old. It is hard for people to help me. I live on my own and I need someone who won't judge me. They are attending to my needs. They answer my questions.

Laura D_10

The agency is helpful by always providing care for us. I like that they follow up with me.

Ernest M_4

They provided companionship to my husband, doing things with him so that I could have a break. They could better screen for COVID vaccination status among caregivers.

Mohsen N F

They've made my experience positive by sending a caregiver who is timely and loves her job. One thing I like about Desire Home care is their timely manner.

Martha D_12

They have given me a caregiver to help me. I love the caregiver I have and how wonderful she is.

Emma L

I would like them to not have too many therapists visiting at the same time. I would like them to have better communication with us.

Judith L_4

They keep my house clean and laundry kept up. I like that they keep me fairly well informed.

Ethan R

I guess being able to provide someone that can keep up. They have been great. I like that they try their best to find any providers even if it's at the last minute.

Stacie L

She makes it, so I can do my job and go shopping. I like the flexibility in that the workers can work whenever they need too.

Andrew O

I like that they find someone to be here every day.

Deborah C_6

She is kind and does what I ask. She does things when she isn't told to do them. I am in a scooter. The employees are efficient and professional.

Sharon G_10

they have sent people to me that are outstanding and very caring. the agency has a great professionalism and they follow up and stay involved.

Graciela P

The agency could improve on having more services. The agency could be better in the services they offer.

David P_26

They need to take more initiative and do more without being asked. They should have better communication with the clients and their families.

Desiree K

I was happy with the services before the pandemic. Once the pandemic hit our caregivers constantly flaked. They constantly called me to cancel their shift 30 mins before they where supposed to show up and then I was left to pay a $50 cancellation fee.

John P_41

They allowed us to focus on working. The caregivers have been great with him.

Iluminda B

The last three caregivers have been kind towards me and I did not have to repeat myself on what I would like done. The agency has a great caregiver, my caregiver is kind and I have not have any trouble.

LUZ A

They will call to make sure everything is going to see if she need another person to come in. The people are real, and they are helpful.

Vania V R

It has given me the opportunity to catch up on my things. I like the overall care provided to the clients.

Monique M_1

The services give me more time to do things, and it gives Shantelise a change of caregivers. They're very thorough and very personable.

Abigail J_1

They made sure that the hours were covered and they explain the schedule to me. They had great communication through email, text message, and phone calls. From the beginning, there was good communication about the process of having someone do respite care for me.

Joe M_15

It helps me a lot, I can get to my doctor appointments without having to worry about Joe. They're on time.

Jayden W

The agency could've made a greater impact by either staying or having them trained. I would like for them to train their employees for people who have special needs.

Ralph N_2

They help him do chores. They are punctual and I like that. The communication is great.

Catherine L_3

My kid loved the caregiver that was sent to us. The services have been good but it has hard with the pandemic.

Michael G_24

It allowed me to focus on caring for the health needs of the client instead of doing the chores, too. They were very reliable to work with.

H Espinoza V

She helps with the bathing. I like that they have hardworking people.

Geri T

The caregivers always show up. It's easy and not like other companies. I haven't had one single issue with them.

Jana L J

They only come once a month. My regular caregiver and I get along perfectly. She is just like me! They didn't have anyone last month, and this month the girl I usually have is on medical leave.

Alyssa M_4

The flexibility with hours and the communication is good. I would like to see a form of improvement in the salaries that the employees are given.

Elrick A

When she is not there, he explains what he learned from the caregiver. The person that I have that comes in does a lot with Elricka and Dillion.

David T_25

I like that they cook and clean for me. I like that they are very prompt.

Michelle A_6

It's helpful, it lets me go out and get things done. They do their job and they aren't a lot of trouble.

Anonymous_4938

At my age and my physical limitations, their services are needed and much appreciated. I like how easy it is to access them. I also like the caregivers who come out here to my home. There is good communication between the agency and the caregivers.

Maria G_4

They take our requests. They are flexible. I am very content. They send a replacement when the usual caregiver can't make it.

Naseem K

They have helped her move around and become more independent. They could provide caregivers in time. It took them way too long to assign her a caregiver.

Blake M

He really enjoys the care and my wife and I have time to do things, and that helps. I know that our care provider Taylor likes that the time sheets are easy to use.

Anchor P

They have a major impact; they give me the free time to do things that I want to do alone. I like that they afford me free time for myself.

Anonymous_4744

My caregiver and I have good communication. Desire Home Care is considerate and honest. They will try to fulfill my needs.

Anonymous_4680

They could make my life easier by allowing the caregivers to do a little bit more for the clients. I would like for them to have better communication between the clients and the office staff, as well as the caregivers and the office staff.

Tatiana F

The caregiver will stay with him and help with homework. It also allows my son to get the socialization he needs. Every time I need them, they are available to talk. They have been so good!

Angela O_1

He watches him when I need to run errands. He keeps him occupied. When we first started, there was a lack of communication.

Macaria M G

They are always dependable to help me. If I have a problem they help me. They give me all the services I need.

Beck B

It gives us a break from having to care for my son. They could have more caregiver availability and they could improve the wages for the caregivers.

Mae Rean W

They come in and change her when she needs it. They should call and let someone know that they are not going to be available.

Shirley F_8

They help with meal prep and cleaning. They give me a little break. Their caregivers are very helpful and are ready to work.

Gale W_1

They did a lot for me. They helped me with exercises and they checked my vitals. The people that came here were professional and considerate.

Breyanna A

They give me relief. I have never had a problem with them.

Anonymous_4489

They were a great companion for him. They are able to find a caregiver who meets our needs.

Ann K_17

I just like the ease they provide for me. I like the ability to not pick strangers and their flexibility.

ROXINE A H

The caregivers come on time. Without the services I would have to do a lot more by myself. I like that they are always there when they say they will be. There is nothing to improve.

SANTOS T

They always do follow ups and inquire of anything that we need. They usually do follow ups, which is nice.

MISSY Z

We get a lot of hours. I'm able to sleep and able to attend to my other children. The pay rate is everything. You have to find your own qualified workers.

Mary B_101

They come in and take care of what my mother needs. They have been very helpful and they have never let us down.

Allie G

I have the ability to do things that I wouldn't be able to do otherwise. I appoint my own caregivers and I like how comfortable I am with them.

Lauren R_1

I like that we just have additional help. They follow directions. I haven't had any issues. There is ease of communication.

Heather S_8

I would like more communication if a caregiver has cancelled last minute. That is especially important this past year during this past year with Covid. The caregivers are mostly good. We have only had problems with a couple.

Michele C_2

They help most by making sure I can have peace of mind when I leave her. I trust the employees that they hire. The caregiver we have does an awesome job.

Matias V

They make my life easier because I trust his caregiver so I can go get groceries and do simple things. They are always on time which is super important. My kids love them as well, they always try to do more by interacting with them.

Anonymous_4339

It would be nice if they would communicate with me and let me know if one of the aides are to show up. They can improve their communication. Sometimes the caregivers don't show up at all.

Evelyn J

It helped when they cleaned and dusted and vacuumed. The first ladies were really responsive.

Francine H_1

I like that someone is here when I can't be here. I like that someone is here when I can't be here or can do some other things around the house.

Audrey De La R

By doing chores around the house and lifting heavy things that I can't. I loved the yard care.

JOSIE B

They are able to send people here so that my husband and I can leave and do things. They are very quick to respond to our needs.

Cristina G

They make it so that I have a stress free break. They are easy to communicate with.

CLAYTON T C

They clean my house up really well for me. I like that they send someone around to help me personally.

Anonymous_4214

They care for mom and do things she can't do herself. They are bilingual.

Gregory A

They are on time and when I have the same caregiver I don't have to continuously change. I like the people that come to the house.

Anonymous_4197

It's been very helpful during this time with COVID. I like that they are always available.

Anonymous_4192

They need to communicate more with the caregivers. They couldn't do anything, I just wouldn't recommend them.

Emily F_1

They give respite care so that I can go out and get things done. They are easy to work with.

Rosalinda M

They help the most in doing everything that Mauricio needs. I like that I was able to select the caregiver that I have.

Summer R

I like that they were flexible. The signup process and finding someone was efficient.

Graciela C

They help me in the bathroom. They are always trying to find me a caregiver when I need someone.

Crystal C_2

We have had awesome care takers. I like that I haven't had any problems with them at all.

David S_41

They have helped the most in providing the care the care that I receive. They are attentive to me. I like the caregivers that the company sends.

Iluminada G

I am disabled and my actions are limited. I cannot go far, like to the grocery store. I am very new, but they are very flexible. Sometime when we plan to have services, I have something that comes up, and I can change them quickly to another day to work things out.

MARIA L

I can't do anything without them. They help in the house and with the food. I like the person who come.

Ramona Z Z

When they get here, I usually leave with the dog. They clean, but that's my job. They can just look after the client and talk with her. We had one who only showed up three times before she decided she wasn't going to come anymore. There is no consistency.

Carrie G_1

They clean the floors and bathrooms. They are forth coming when we have questions. I would recommend them.

Sandy P_5

It helps because he's interacting with people still. I like that they're efficient and on time.

Mary K_23

It was a huge help. We had a great caregiver.

Vicky C_1

They've been able to be there to give him a break from him. He responds very well to the caregivers. I like that they are very good at communication and they are quick to respond.

JERRY W C