Right at Home San Mateo and Palo Alto

Offers Home Care

45 Reviews
Call (650) 249-0656
Right at Home San Mateo and Palo Alto (650) 249-0656
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Reviews of Right at Home San Mateo and Palo Alto

45 Reviews Write a review

Home Care Reviews for Right at Home San Mateo and Palo Alto

October 05, 2021

By Anonymous_5275

I am a current client of this provider

The caregiver is very helpful and great but the agency has to invest a little more training in dementia. With the current caregiver I can't leave - I have to make sure everything is okay. It's only average because we like the person they've placed with us, but they don't have the training that was promised.

Provider Response

Thank you for the feedback and we do realize that we had needed to fine-tune this caregiver's training. We are happy that we were able to adjust the situation (again with your feedback) so that things worked out for you and your family. It's always a partnership in finding the right match and I'm glad that we worked together.

September 09, 2021

By Kon B

I am a current client of this provider

During this period of time when you have a loved one that needs help, I couldn't find anyone better than Tophia to help us. The caregiver we have is kind, efficient, loyal, and excellent.

Provider Response

Thank you to you and your family. You mean as much to us as Tofia means to you. We feel honored for the opportunity to serve you.

August 19, 2021

By Dolly P_1

I am a past client of this provider

They did anything and everything I asked and more. I had an exceptional caregiver.

Provider Response

Dolly, you were a delight! Our caregiver had the time of his life helping and learning from you and your husband.

August 09, 2021

By Alice R_4

I am a past client of this provider

They've made my life easier because I couldn't move around. They were necessary for me to get anything done. I would tell a friend that the staff was eager to please.

Provider Response

Alice, I remember you saying that you "had never met a stranger". You really kept your word. All the caregivers became fans of your friendly nature!

July 23, 2021

By calbikeboy

I am a past client of this provider

We used Right at home for the end of my Father's life care. Right at Home has a majority of excellent care givers. One was not and we asked that they not come again. We needed medication administration and Right at Home was unable to administer for us. The caregivers arrived on time and would usually jump if asked to do something. If one does not need medication administration, I recommend them . Thank you for your assistance in the care of my father at the end of his life.

Provider Response

Thank you for understanding our limitations, as home-care agencies (including Right at Home) are not allowed to dispense medication by law. We were honoured to take care of your father and make him comfortable in the last stages of his life. We wish we had more time with him. He went too soon. He was a gentle man that was very kind to the caregivers.

July 13, 2021

By Bette R

I am a past client of this provider

She was driven around, and they took her out to walk around the neighborhood and other exercises. They were very attentive when I called them, and they helped with our needs.

Provider Response

It was a pleasure serving you Bette. Both our caregivers were quite fond of you, and we look forward to your next visit to the Bay Area. Take care!

June 14, 2021

By Margaret R_6

I am a current client of this provider

The caregiver is just like family. She is always right by me. The flexibility of the task that needs to be done is great. It's all very professional and smooth. The communication is exceptional; they communicate so well and they listened to what we were looking for. The caregiver is a perfect fit and they are flexible.

Provider Response

Thank you Margaret! We love working with your family and we feel connected to all of you. We recall fondly our first meeting where you introduced us to everybody in the family, and it was so valuable to get to know all of you. We especially enjoy the cooking advice that we get! Take care!

May 19, 2021

By Anonymous_4825

I am a past client of this provider

I had her after surgery. It was okay. I didn't have them for too long, just a couple of nights, and I was asleep most of the time.

May 07, 2021

By Lois G_3

I am a current client of this provider

They help me with my shopping and my cooking. They take me to doctor's appointments. I like the caregivers they provide. They are easy to do business with.

April 09, 2021

By Samira A

I am a past client of this provider

It was a huge impact for me, as I was making all the calls. The owner is really sympathetic and caring. He checked in even when he didn't have to.

March 08, 2021

By Gina A_2

I am a current client of this provider

They provide quality care. I like the quality of care provided.

November 19, 2020

By Brenda

I am a current client of this provider

After the first phone call I knew I picked the right company! Dan gave me first class attention. All my worries were set aside about "Who's going to help me care for my Dad". The employees are very caregiving and treat you as part of family. Couldn't do this without.

November 13, 2020

By Michael K_9

I am a past client of this provider

I loved the caregiver that was sent out to us. They were very responsive.

June 25, 2020


I am a current client of this provider

We're using Right at Home for my mother. They help with grocery shopping, light housekeeping, just generally watching her, making meals, and taking her to doctors' appointments. The aides are very good and very caring. Our communication with the agency is good. We text, exchange emails, and make phone calls. They're all very accessible in that sense. I'm thankful for their service.

February 24, 2020

By Danilo M

I am a current client of this provider

It's a 100% improvement. The caregivers are very accommodating because my loved one is difficult sometimes. They want to please me. I speak directly with the owner and they try to accommodate any wishes I have for my loved one. It's an ordeal for me as his wife.

December 11, 2019

By Jerry G_1

I am a current client of this provider

She feels safe with the caregivers. She's comfortable, so that makes us comfortable. The company is good, but like any employee, people get sick. They could have more communication and more reliability with no-shows.

September 09, 2019

By Carla V

I am a past client of this provider

I didn't really know what my dad needed, and I think the first caregivers couldn't keep up with him. Shauna gave me the feeling that she's seen this situation.

August 13, 2019

By Michael S_22

I am a past client of this provider

They should have some form of documentation of each shift. They seem very caring.

May 17, 2019

By David Holcombe

I am a current client of this provider

My mother-in-law had surgery in January and again in February. R A H came once a week to assist her with breakfast/lunch as well as bathing/dressing as needed. I am the main caregiver and R A H came in to allow me time off. The people who came in were kind and concerned. They sat with, conversed with, and attended to all needs. I was appreciative of their professionalism and support. R A H also communicated with me to follow up on performance of employees as well as progress of my mother-in-law. I would highly recommend R A H should you need assistance and support.

April 04, 2019

By David C_9

I am a current client of this provider

It makes it easier for us as his powers of attorney. Between the two of us and the care giving, it has helped amazingly well over the years. I would like to see him go out for more walks. The caregivers could speak better English. Sometimes the caregivers just sit and watch TV with him and they turn on a Mexican channel.

March 28, 2019

By Marc AD

I am a past client of this provider

Great work, and adaptation to patient needs and personalities Worth the cost

February 07, 2019

By Anonymous_1548

I am a current client of this provider

I have a good caregiver, but they drive me crazy because they talk too much. The caregivers need more training. They need to stay with me. I would like to see them give the caregivers more training. I had trouble with several caregivers. I need help with getting around. One caregiver left me for a minute. They should have been right there with me. They need some younger staff.

December 06, 2018

By Anonymous_1081

I am a past client of this provider

The caregiver spent most of their time on their cell phone or the TV. They need to have more qualified people and come up with a system so caregivers don't cancel at the last minute.

October 03, 2018

By Rose R_4

I am a current client of this provider

I think they're fine. They do things in the house for me. They're okay. There's one person that they sent out that I didn't care for, so I told them to not bring her back and they did that.

August 07, 2018

By Xenia52

I am a current client of this provider

We've been a client of Right at Home for about 3 years now. Aside from an occasional hiccup when one of the Caregivers call in sick and don't show up on time, and occasionally RAH will send a Caregiver to fill in for the normal Caregiver who called in sick, that speaks very little English. This is a big problem when our love ones cannot communicate with their Caregiver. Otherwise, RAH has stepped up to the plate for us. So far we've been happy with the services the caregivers provide. Outside of minor issues, we would recommend Right at Home going forward.

June 19, 2018

By Phills

I am a past client of this provider

I was very happy with your caregiver, Diana and Shelly. They were excellent. They were very helpful and supportive to me and Leo. I would highly recommend Right at Home

April 16, 2018

By Veronica J.

I am a past client of this provider

Right At Home was invaluable in my dad's recovery from stroke and heart surgery. Shawna (owner) and Julia (patient coordinator) met with us when my dad was still at the skilled nursing facility. This made the transition from snf to home very smooth. There were two caregivers – Helen, then Marie. Both were very kind and very attentive. They really listened to our needs, kept up with his many medications, blood pressure checks, doctor’s appointments, heating up his food, and left us detailed notes every day. When he first arrived at the house, he was shuffling, struggled to climb stairs, had difficulty getting up off a chair, and tired easily. The PT would come to the house for an hour twice a week, but this wasn’t enough. He needed daily physical therapy to help improve his balance and regain muscle mass. They made sure of this. At the end of 2 months, he was walking uphill, can get up using just his leg muscles, and had no problems walking up and down the stairs. The improvement still impresses me. During the last 2 weeks, he felt so great; he had Marie take him to the grocery store. I think it gave him a sense of freedom again. I can’t thank them enough.

July 11, 2017

By T Pan

I am a past client of this provider

Shawna is extremely helpful and responsive. After speaking with her, she personally came to visit my father's home and to talk with my family. I needed someone to care for him right away and she was able to accommodate me with scheduled caregivers. The caregivers were bilingual and very good. With everything going on, this was one thing I did not have to think twice about. I'm lucky to have found Right At Home to serve my needs.

December 05, 2016

By Barbara125640

I am a current client of this provider

We hired Right at Home, and it has been good so far. The caregiver is very conscientious and very good to my mother-in-law. The agency itself is really good with matching the people we want. Very friendly and seemed to be on top of everything.

June 17, 2016

By George720443

I am a past client of this provider

I am not happy with Right at Home. We used them for at least a month. They have this little sheet of paper with everything listed of what they do or don't do, and I reviewed it. I felt they had all the things that I needed, so I went with them. They told me that they would be back, but they never came back, so I never had a signed agreement with them. They sent a caregiver who was good, but there was no way that she could do a transfer. I felt that they lied because I filled out that I need transfers on their sheet.

Provider Response

We are sorry to hear that you were not satisfied with the transferring techniques of the caregiver we provided, we definitely try our best to make the right match. We hope that you have found the right caregiver.

December 18, 2015

By B. K.

I am a past client of this provider

Thank you for all the great help my mom received!

December 17, 2015

By Kris S.

I am a current client of this provider

Thank you for your wonderful care for my dad.

December 16, 2015

By Katherine C.

I am a past client of this provider

The concern and care with the comfort of our gentle soul touched us. The caregivers were wonderful. We will certainly recommend your firm.

October 31, 2015

By Giles1

I am a current client of this provider

My wife has Alzheimers but I have been able to keep her here in our home for the last several years. Thanks to Shanina and her wonderful staff at Right at Home. The caregivers were always compassionate, understanding and and well qualified which allowed me to be comfortable in leaving her in their care while taking care of other matters. I give them five stars!

October 27, 2015

By Faith O.

I am a past client of this provider

Our family appreciated the speedy and responsive help that Right at Home provided for our father. They helped at a time we really needed the assistance.

July 31, 2015

By Annette17

I am a past client of this provider

Right at Home had provided me a wonderful caregiver for several weeks. The caregiver anticipated my needs and delivered service with care and style. I highly recommend Right at Home!

September 18, 2013

By Ann28

I am a current client of this provider

It has only been six months but so far they have been very good to work with. We had problems with the first caregiver and with no problem, she was changed out and given another. Shannon has been great to work with.
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About Right at Home San Mateo and Palo Alto


Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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