My husband is 97 and he needs a great deal of company and help getting up and down. Dealing with him 24 hours a day by myself is very difficult, and so these services are very helpful.
I like that they always answer the phone and answer your questions promptly. Billing is processed quickly and the bills are sent to the insurance company on time.
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(650) 249-0656
Reviews of Right at Home San Mateo and Palo Alto
Home Care Reviews for Right at Home San Mateo and Palo Alto
January 22, 2021
I am a current client of this provider
November 19, 2020
I am a current client of this provider
After the first phone call I knew I picked the right company! Dan gave me first class attention. All my worries were set aside about "Who's going to help me care for my Dad". The employees are very caregiving and treat you as part of family. Couldn't do this without.
November 13, 2020
I am a past client of this provider
I loved the caregiver that was sent out to us.
They were very responsive.
October 13, 2020
I am a current client of this provider
We can live independently, we just need someone like them to help us drive.
I like the personality of the caregiver.
June 25, 2020
I am a current client of this provider
We're using Right at Home for my mother. They help with grocery shopping, light housekeeping, just generally watching her, making meals, and taking her to doctors' appointments. The aides are very good and very caring. Our communication with the agency is good. We text, exchange emails, and make phone calls. They're all very accessible in that sense. I'm thankful for their service.
February 24, 2020
I am a current client of this provider
It's a 100% improvement. The caregivers are very accommodating because my loved one is difficult sometimes. They want to please me.
I speak directly with the owner and they try to accommodate any wishes I have for my loved one. It's an ordeal for me as his wife.
January 22, 2020
I am a current client of this provider
They have made my life easier by caring for my mother.
I like their availability and readiness to help right away.
January 16, 2020
I am a current client of this provider
They see what needs to be done and they do it.
I've only had the one experience and they have been good.
December 11, 2019
I am a current client of this provider
She feels safe with the caregivers. She's comfortable, so that makes us comfortable.
The company is good, but like any employee, people get sick. They could have more communication and more reliability with no-shows.
November 13, 2019
I am a current client of this provider
They help me with my shopping because I am not able to get out by myself.
I like that it is local, and the caregivers don't have to drive a long way to get here.
September 09, 2019
I am a current client of this provider
They could be cheaper, but that is the only thing.
Right at Home provides decent service, and my mother is happy with the care.
September 09, 2019
I am a past client of this provider
I didn't really know what my dad needed, and I think the first caregivers couldn't keep up with him.
Shauna gave me the feeling that she's seen this situation.
August 13, 2019
I am a past client of this provider
They should have some form of documentation of each shift.
They seem very caring.
May 17, 2019
I am a current client of this provider
My mother-in-law had surgery in January and again in February. R A H came once a week to assist her with breakfast/lunch as well as bathing/dressing as needed. I am the main caregiver and R A H came in to allow me time off. The people who came in were kind and concerned. They sat with, conversed with, and attended to all needs. I was appreciative of their professionalism and support. R A H also communicated with me to follow up on performance of employees as well as progress of my mother-in-law. I would highly recommend R A H should you need assistance and support.
April 04, 2019
I am a current client of this provider
It makes it easier for us as his powers of attorney. Between the two of us and the care giving, it has helped amazingly well over the years. I would like to see him go out for more walks.
The caregivers could speak better English. Sometimes the caregivers just sit and watch TV with him and they turn on a Mexican channel.
March 28, 2019
I am a past client of this provider
Great work, and adaptation to patient needs and personalities
Worth the cost
February 07, 2019
I am a current client of this provider
I have a good caregiver, but they drive me crazy because they talk too much. The caregivers need more training. They need to stay with me.
I would like to see them give the caregivers more training. I had trouble with several caregivers. I need help with getting around. One caregiver left me for a minute. They should have been right there with me. They need some younger staff.
December 06, 2018
I am a past client of this provider
The caregiver spent most of their time on their cell phone or the TV.
They need to have more qualified people and come up with a system so caregivers don't cancel at the last minute.
October 03, 2018
I am a current client of this provider
I think they're fine. They do things in the house for me.
They're okay. There's one person that they sent out that I didn't care for, so I told them to not bring her back and they did that.
August 07, 2018
I am a current client of this provider
We've been a client of Right at Home for about 3 years now. Aside from an occasional hiccup when one of the Caregivers call in sick and don't show up on time, and occasionally RAH will send a Caregiver to fill in for the normal Caregiver who called in sick, that speaks very little English. This is a big problem when our love ones cannot communicate with their Caregiver. Otherwise, RAH has stepped up to the plate for us. So far we've been happy with the services the caregivers provide.
Outside of minor issues, we would recommend Right at Home going forward.
June 19, 2018
I am a past client of this provider
I was very happy with your caregiver, Diana and Shelly. They were excellent. They were very helpful and supportive to me and Leo. I would highly recommend Right at Home
April 16, 2018
I am a past client of this provider
Right At Home was invaluable in my dad's recovery from stroke and heart surgery. Shawna (owner) and Julia (patient coordinator) met with us when my dad was still at the skilled nursing facility. This made the transition from snf to home very smooth. There were two caregivers – Helen, then Marie. Both were very kind and very attentive. They really listened to our needs, kept up with his many medications, blood pressure checks, doctor’s appointments, heating up his food, and left us detailed notes every day. When he first arrived at the house, he was shuffling, struggled to climb stairs, had difficulty getting up off a chair, and tired easily. The PT would come to the house for an hour twice a week, but this wasn’t enough. He needed daily physical therapy to help improve his balance and regain muscle mass. They made sure of this. At the end of 2 months, he was walking uphill, can get up using just his leg muscles, and had no problems walking up and down the stairs. The improvement still impresses me. During the last 2 weeks, he felt so great; he had Marie take him to the grocery store. I think it gave him a sense of freedom again. I can’t thank them enough.
July 11, 2017
I am a past client of this provider
Shawna is extremely helpful and responsive. After speaking with her, she personally came to visit my father's home and to talk with my family. I needed someone to care for him right away and she was able to accommodate me with scheduled caregivers. The caregivers were bilingual and very good. With everything going on, this was one thing I did not have to think twice about. I'm lucky to have found Right At Home to serve my needs.
December 05, 2016
I am a current client of this provider
We hired Right at Home, and it has been good so far. The caregiver is very conscientious and very good to my mother-in-law. The agency itself is really good with matching the people we want. Very friendly and seemed to be on top of everything.
June 17, 2016
I am a past client of this provider
I am not happy with Right at Home. We used them for at least a month. They have this little sheet of paper with everything listed of what they do or don't do, and I reviewed it. I felt they had all the things that I needed, so I went with them. They told me that they would be back, but they never came back, so I never had a signed agreement with them. They sent a caregiver who was good, but there was no way that she could do a transfer. I felt that they lied because I filled out that I need transfers on their sheet.
Provider Response
We are sorry to hear that you were not satisfied with the transferring techniques of the caregiver we provided, we definitely try our best to make the right match. We hope that you have found the right caregiver.
December 18, 2015
I am a past client of this provider
Thank you for all the great help my mom received!
December 17, 2015
I am a current client of this provider
Thank you for your wonderful care for my dad.
December 16, 2015
I am a past client of this provider
The concern and care with the comfort of our gentle soul touched us. The caregivers were wonderful. We will certainly recommend your firm.
October 31, 2015
I am a current client of this provider
My wife has Alzheimers but I have been able to keep her here in our home for the last several years. Thanks to Shanina and her wonderful staff at Right at Home. The caregivers were always compassionate, understanding and and well qualified which allowed me to be comfortable in leaving her in their care while taking care of other matters. I give them five stars!
October 27, 2015
I am a past client of this provider
Our family appreciated the speedy and responsive help that Right at Home provided for our father. They helped at a time we really needed the assistance.
July 31, 2015
I am a past client of this provider
Right at Home had provided me a wonderful caregiver for several weeks. The caregiver anticipated my needs and delivered service with care and style. I highly recommend Right at Home!
September 18, 2013
I am a current client of this provider
We run a tight-knit, family-owned, assisted living community. When a resident has a special need, we know we can count on the Right at Home Team to come in, provide exceptional care support services and hit the ground running. Thank you.
September 18, 2013
I am a current client of this provider
It has only been six months but so far they have been very good to work with. We had problems with the first caregiver and with no problem, she was changed out and given another. Shannon has been great to work with.
About Right at Home San Mateo and Palo Alto
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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