Provider Response
I am sincerely sorry for the experience you brother, and in turn you, had in December of 2020. Since December of 2020 we have made significant changes at Cottages of Madison (of which you can review our latest state visit with no citations). Our management teams is new since December of 2020 and they have done some pretty amazing things in their time there. Some of the things that we have implemented since then are: 1. A pendant call system where all residents do is press a button and it alerts staff that the resident needs assistance. 2. An activities coordinator at all three of our buildings that execute activities from arts and crafts, to chair exercises, to "sports" games. 3. We have a RN nurse on our staff as well as of February to look over any and all medication adjustments. However, in the case of your brother as his diagnosis was terminal, medication orders come through the hospice teams of the families choosing. We, as a facility, can make recommendations on hospice providers but ultimately that is chosen by the family. 4. A minimum of two care staff per building to assist residents in a positive manner - even when loved ones have challenging and bad days. 4. All of our residents have keys to their rooms which they sign for at the time of admission