I would not recommend The Cottages after our experience with a family member with terminal cancer at this dangerous facility for a total of a month between diagnosis and passing away. The rooms are sparse and small. When they moved in, there was only a bed, nothing else. We had to provide furniture. Our interactions with the manager and owner were confusing. They promised things like an improved diabetic diet when we complained but in 4 wks it never changed. We complained about no call button and that bedridden residents had to yell for staff and twice they told us they'd provide a baby monitor but throughout the month it never came. One night they had to sit on the edge of their bed for the entire night because no one responded to their yelling for assistance to lie down. Our family member said there were staff that were mean. There was no chair in the room nor space for one.The staff bickers and swears at each other so loudly I could hear them in the background of phone calls. The owner said up front she did not like the hospice we'd picked and didn't work well with them -- it's the biggest, most used hospice in our city. When an aid judged pills couldn't be swallowed by our family member, he just skipped two doses in a row of all their meds (half a day of dozens of prescriptions) without telling us or the resident's Dr. of the problem. The aid and manager claimed there were no orders to crush medicine, but upon investigation of this it was discovered that there had always been orders to crush medicine since arrival there. Twice our family member went to the ER because of medicine not administered while at this facility. We were told during COVID all residents could only have window visits, but when we called ahead for our visit, we were told the manager said we couldn't because the terrain was unsafe outside this particular window. We arrived and took a look and it was flat grass so we insisted on visiting (it was Christmas). The kind staff member on duty went to a lot of trouble, getting them to the window, using a lift and all, explaining to us she was the only staff member on duty that shift for the entire building (that usually had several on each shift). Privacy locks on patient's doors had been turned around so patients could be locked in their rooms. When confronted on this, the manager said she thought it was an allowable"form of restraint". There were no activities at all. The diet was insufficient calories. A breakfast consisted of one small biscuit with cold gravy. We recommend staying away from this facility until state inspections find it adequate.
Cottages of Madison
Offers Memory Care
1 Review
5555 Burke Road, Madison, WI 53704
Call
(800) 385-2527
Reviews of Cottages of Madison
Memory Care Reviews for Cottages of Madison
May 19, 2021
I am a friend or relative of a current/past resident
Questions about Cottages of Madison
What ongoing training does the staff receive in dementia care?
Staff receive ongoing training through many avenues including Genesis Therapy, SSM Health, and local psychiatrist and primary providers.
How many staffers are on duty in the daytime and overnight?
All of our shifts have 2 awake staff.
What programs or activities does Cottages of Madison offer to keep residents engaged? How does the staff engage residents' long-term memories?
Activities and on site programs range from holiday celebrations, bingo, and various memory focused activities. We use the biographies for each resident to create the discussions and remembrance activities and celebrate the important days within that biography.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
There is an initial assessment upon arrival by the company LPN, and then there is at a minimum a monthly assessment from both the LPN on site, and the Primary Care Physician when there are noticeable changes in condition.
What techniques does Cottages of Madison use to support memory care residents during mealtimes?
Wholeness and healing by focusing on the individual parts of their lives including physical, mental, and emotional strengths and challenges.
How does Cottages of Madison keep residents' families informed about their loved ones' health?
This is discussed upon move in, and it is different for each resident based on the families requests.
Describe the neighborhood around Cottages of Madison. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located a few blocks from a main through fair, and are surrounded by woods and parks. The community is within its own cul de sack and traffic is only for anyone visiting the community.
Is Cottages of Madison affiliated with a hospital if more care is needed?
We have affiliations with all of the local hospitals in the metro Madison area.
Costs for Cottages of Madison
Services and Amenities of Cottages of Madison
Costs
- Rent Plus Care Fees
- Memory Care Starting At: $5000/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Do Offer Companion Suites
- Studio Apartments
Health services
- Physical Therapy
Guest services
- Guest Parking
General
- Resident Capacity: 48
- Minimum Age: 55
- Pets: No Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: 0017702
About Cottages of Madison
Our focus is on providing residents with the physical and social support to live their best days. We do this by hiring, training and retaining experienced, compassionate staff that treat our residents with the dignity and respect they deserve. Together we focus on providing uncompromising care with the highest standards of quality and service. Our warm and inviting senior living residences are located in your community. Close to friends, family and the neighborhood you’re familiar with. Our experienced, compassionate staff will provide the level of support you need, while giving you the independence that you want, along with programs and services that give all residents a sense of purpose to grow and flourish.
What Makes Us Special
We do this by hiring, training and retaining experienced, compassionate staff that treat our residents with the dignity and respect they deserve.
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