The Laurels of Charlottesville
490 Hillsdale Drive, Charlottesville, VA 22901
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Reviews of The Laurels of Charlottesville in Charlottesville, Virginia
2.95
(21 reviews)
Facility
4.2
Staff
3.9
Food
3.5
Activities
3.2
Value
3.3
MrCob
5
|
January 9, 2024
My wife just spent 19 days at the Laurels for rehab. If you want your love ones or friends to receive rehab care in a clean, well organized facility with compassionate, thoughtful caregivers, then you should consider The Laurels. Everyday and throughout the day, caring staff kept her comfortable, responded quickly to her needs, made sure she was assisted, repeatedly cleaned her and the room, administered her drugs on schedule, talked with her and always encouraged her to improve in her rehab tasks. No rehab center can claim to be perfect, but I felt confident that every day my wife was well cared for and in good hands as a patient at the Laurels.
R HECKLE
5
|
December 12, 2023
I am happy to say Samantha the New activities Director is bringing new ideas to keep us all involved and active in all different types of activities in our building she brings smiles and amazing vibes to our building and looking forward to see what is to come for all of us she is doing a amazing job.
steeple
2
|
September 13, 2023
Short staffed; always waiting on staff, needs often ignored. Mediocre food. Pt/ot mediocre not always receptive to patients real needs. No private rooms. Phone has to go through switchboard, not direct line. Skilled nursing has to eat in isolation. Not included in activities or dining hall.
crystal86
5
|
June 2, 2023
This facility is one of the cleanest Iv ever seen. The Staff there are amazing and Very polite and respectful. The front desk Receptionist Samantha was very pleasant and helpful over the phone as well as when we arrived to the facility. She was very kind and respectful Wich was calming to us need more people like her in the customer service field. This place is great from what I seen and staff are amazing Thanks for everyone's hard work and dedication it is very much appreciated.
A customer
1
|
March 21, 2023
Dirty. Not enough staff especially in the evenings and nights. There are phones in the rooms but it is hard to get the operator to answer and transfer your call. My mom got frightened because another resident kept coming into her room calling her name. She never wants to go back there.
Connie
3
|
April 16, 2022
My mom is staying at The Laurels of Charlottesville. It was the most convenient for her needs. She stayed there when she came out of the hospital, that's where they put her. She's been in their skilled nursing facility since February. They're understaffed so I really can' t give them a bad review for that. It' s the shortage of nurses and they lack a timeframe. Like if the residents would need something, there's no timeframe so they could wait forever. The daytime crew is perfect but the nighttime crew leaves something to be desired. There are things that she can't eat because she doesn't have a lower plate but they keep giving her stuff that they say that they won't put on there but put on there anyways. Like she can't bite into a chicken leg or she can't bite into an apple, and stuff like that. They supposedly monitor what she's eating, but I've been there when she sent so much of it back, so she's gone hungry. She will ask for something and they don't come back with it. They have activities and she goes to bingo but we have hospice coming in for her and they seem to do more things with her with music, games, and stuff like that. They don't have a gym but they have a therapy room where they can go in and they can use any equipment after 3 o'clock. They have a lot of cards too and they have bingo. We are not getting what we pay for, considering she has a bed and a TV for $12000. It's going to be $8000 a month but $12000 was the first bill so it's pretty sad.
needs compassion
1
|
November 11, 2021
I had a family member admitted on a weekend for PT and OT First they kept her in her hospital gown until we got there late afternoon then we changed her. She had two surgeries prior to coming in and needed assistance walking they left her in her room without a walker or any help to get up out of bed or to restroom. As a family we felt it was best to remove her The rooms were filthy the roommate was discharged in the am and her side of the room hadn’t been cleaned as of 4:00 pm Staff is rude and disrespectful. My suggestion is to visit before getting there. We didn’t have this option as arrangement was made through the hospital
John
3
|
September 10, 2021
I've been down at The Laurels of Charlottesville a couple of times because my dad had been in their skilled nursing a number of times in the last 3 years. In general, I would rate it as mediocre at best. He had to call me 3 times because of issues that were going on. I had to talk to the director and have him talk to the nursing head of the nursing staff to basically correct what issues were happening. That was very frustrating. He's been a resident on and off for a couple of years. He would be in there, do rehab, and then come out. The last time, I think it was about two weeks. I would say that the staff could be better. He was transferred from one room to another at one time and left alone there for a couple of hours on his own in a hard chair with no one tending to him or helping them get into his bed and whatnot. They also argued about his ability to have access to his emergency breathing, like the asthma type of thing. I'm in Michigan, and I had to call the director on 3 different occasions. There were times when I would call and leave a message for them to call me back, and I wouldn't hear for another day or so. I would give them a middle-of-the-road rating. The facility is OK. The times that I visited, it seemed to be tidy. It was OK, but nothing stands out as good or bad. I wouldn't know about the food because at that point my dad had a stomach tube, so he was fed to the stomach. He wasn't like in the cafeteria or whatever.
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Services and Amenities of The Laurels of Charlottesville in Charlottesville, Virginia
General
- Resident Capacity: 120
Medicare
Health
2.0
Overall
2.0
Quality
5.0
Staff
1.0
About The Laurels of Charlottesville in Charlottesville, Virginia
The Laurels of Charlottesville is a Senior Living provider in Charlottesville, Virginia that offers residents Nursing Homes services. Contact The Laurels of Charlottesville for more details on services and rates.
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