I was admitted for rehab after knee replacement surgery. I was led to believe that I would be on a floor with similar patients, ones who were there short-term for PT; however, I was placed on a floor with patients suffering from severe dementia and worse. The staff was incompetent: one staff member wanted to give me additional pain medication, insisting that it was all right to do so even though I had taken a dose of my regular pain medication an hour earlier. I was lucky I was alert enough to check on medications when they were delivered because every time (!) the medication was incorrect! I woke up one afternoon to find a CNA rummaging through my bedside drawers, with a plastic bag. When I woke and asked what she was doing, she said she was "organizing" my drawers. Not surprising, during my stay I discovered items missing. As for rehab, I had to get myself down to the PT area on the basement floor by myself, was left alone to do my exercises with no supervision. The doctor on call was a joke...all he wanted to do was talk about his ski trip. When I said I was only supposed to be there a week, I was told that was for the staff and doctor to decide...since I was an insurance patient, I am sure they wanted to keep me longer. I stayed the required week for rehab and then got myself out of there as quickly as possible.
My room shared a bathroom with the room next door. I was told that the woman in that room was bedridden so I'd have the bathroom to myself. On the first night, I got up in the middle of the night, went into the bathroom and discovered it was being used for storage! In addition, soiled sheets filled the tub and the stench was horrendous. I had to move wheelchairs, porta-potties, carts away from the toilet in order to use it, gagging the whole time. The next morning I complained to the nurse (the CNA on duty during the night just shrugged her shoulders), everyone all of a sudden was very concerned and apologetic. The CNA must have been called to task because she was hostile towards me from then on.
The food didn't seem very nutritious: gravy and biscuits for breakfast, sandwiches for dinner (on my first night, I was given a peanut butter and jelly sandwich for dinner!). The main meal at lunch was usually some mystery meat covered in gravy. I eat a low-fat diet with lots of vegetables and fruit. When my husband called the dietician to discuss the meals I was receiving, the dietician came in to see me to ask what was the matter with the food. I think a health care facility should think twice about having a dietician who is grossly obese. Enough said.
My stay at this facility was an absolute nightmare. I spoke with people after I left, who had also been patients at one time or another, and they had similar experiences. How this facility can get away with operating the way it does is criminal.
PS I would give this facility NO stars, but in order to fill out this review, at least one star had to be highlighted.