Sunrise at Mount Vernon

Kathy

We chose Sunrise at Mount Vernon for my father because it's very close to where both my brother and I live, and it's actually right next door to the hospital. We've been very pleased. He's only been living there a little bit, but the staff has been very nice. The building is very clean. He hasn't been able to use the dining area yet because he's basically quarantined for 14 days. He says the food is quite good. Once COVID lifts, they'll be reverting back to what they were doing before, like they would arrange activities like movie nights, they would take the residents out for shopping trips and restaurant trips, but right now because of COVID, they're not doing them, which is unfortunate. The atmosphere seems very nice. The people have been very friendly. My dad has only been living there a little bit, and he's having to kind of shelter for 14 days before he can get out and then go with other people, but the staff and the residents seem very nice. It's expensive, but it seems comparable to what other facilities were charging.

Jane

My husband fell in love with Sunrise at Mount Vernon. We were very impressed with it. We already got him a private room, so we are already set to go. It's right at Mount Vernon Hospital, and it's five minutes away, too. They are the only one that offered an in-person tour, so we got to see the facility, the dining room, and what his room would look like, and it was really, really nice. My husband is moving in on February 20th. I love it; it was wonderful. They connected me with people who helped me with the paperwork, so they helped me with everything. The facility was clean and quiet, and everybody was very professional, too. They introduced me to everyone, and they took my temperature and had me wash my hands, too. It was a great experience, and it's wonderful. Otherwise I wouldn't be taking my husband there.

Marie

My mother is at Sunrise at Mount Vernon. It is very good. They're very caring. If I have a problem, I can call and they would call me back. My mom likes Sunrise better than the other ones we looked at. She feels the most comfortable there. I have eaten a couple of times, and their food has been very good. They have lots of activities too. Every time I walked in, they have something going on.

Christine

I looked at one of the suites in Sunrise at Mount Vernon which was very nice. The place was very nice. They do art stuff, walks, music, entertainment come in and play familiar songs that people would know, bake cakes and bread, games, and puzzles. It's just a sundry of things that they do in a month. They have church service for various denominations every Sunday. They try very hard to work with your loved one and they seem to understand. The place is also very clean.

wire

If I had it to do over I would not have placed my parent in this facility. There were a number of significant bumps in the road and when we would discuss our concerns it was always someone else's fault and would often take months to resolve if they ever were. The caregivers are not certified in any way. A number of them are good but have way too many responsibilities to properly care for their residents. The people that work there generally do not appear to be supported my their management, the rooms are not cleaned regularly or if they are it's very minimal and the food is unappetizing like nothing I have ever seen before. Please find someplace else to place your loved one if you care about the quality of their life at the end of their life.

Provider Response

martha_jacksob

Terrible facility the housekeepers don't clean the same hair and fecies are in the shower the care givers do literally everything their overworked some are untrained I see the caregivers work in the kitchen right after they changed my dad who had a BM it was a turn off for me I couldn't eat the food is terrible very unappetizing. Warning don't go there and if you have a loved one here get them out fast

Provider Response

Nellie516301

Sunrise was neat and clean, but the rooms were pretty average and small. They showed me a shared room. The entrance was very nice looking, and the dining area was nice. The people were professional. It smelled nice because the room I went into had potpourri.

True Advocate

Looks are deceiving. This facility is not what is appears to be. Before you place anyone here make sure you speak to several of the residents and not just the sales staff. The tours are designed to show you only what they want you to see. The food is horrible, the rooms are dirty, the staff are untrained and unskilled, and memory care is an area where they warehouse residents. Sunrise assisted living seems to be America's dirty little secret. Everyone knows what is happening but nothing is done to improve quality of care. I hope this review helps someone from making the same mistake I made!

Provider Response

George P.585844

Sunrise of Mount Vernon was typical of the Sunrise facilities. Unfortunately, we did not have an appointment when we went there so the person who normally gives the tours was not available. There was someone else there, and we looked at a unit and thought it was very nice; it just wasn’t for us. We happened to be in the area for another reason, and we just went there. We just were shown a renovated apartment, what they did, and how they changed everything out, and that was pretty much it. I thought they did a good job. They replaced all of the appliances, the cabinets, and the flooring, and they painted the whole place. It pretty much looked like a new apartment, and I’d give that a four.

Juana1

There have been a few glitches at Sunrise at Mount Vernon, but overall I’m pleased. The staff’s work ethic and work attitude is great. I’ve not encountered anybody that hasn’t been upbeat and positive. My mom is in a single room that has a bathroom, a little refrigerator, and a cabinet; it could hold a queen-sized bed if you wanted. They offer a whole bunch of activities. There’s gardening, bingo, arts and crafts, and painting. There’s a walking club. After a certain amount of points with the walking club, you get to go out in the community for ice cream. The food is freshly made; I’ve eaten it myself. It’s healthy, tasty, and filling.

Anonymous110902850

Sunrise at Mount Vernon seemed to have a broad spectrum of activities, and they seemed to be able to accommodate what I might need. They had an outdoor garden, and they had different things that the people can participate in. They had an eating area upstairs and downstairs, and they had transportation to other places. They had doctors available. The staff seemed friendly, accommodating, and professional.

Caring108913650

My husband is at Sunrise at Mount Vernon. It is fine. He likes this facility. His room is roomy, and there is a nice scenery out the window. It also has a high ceiling. There is also a sink-and-kitchen area and a dining area within the room. My husband is in the Reminiscence unit, and just this afternoon, they had a piano player and a singer. They would also play bingo and word games. They have a TV too that usually has old TV programs. They have physical therapy as well. I like the staff, but they probably need more of them to take care of the a.m. care and maybe more interaction with the residents. They don't seem to interact as much as I think would be helpful. However, Sunrise at Mount Vernon is a beautiful place, and everything is quite lovely.

Caring97159850

Sunrise at Mount Vernon has a memory care center. I visited this place for my mom. My visit was wonderful. They have a very caring staff. They followed up with me. What I like about this facility was that it was right next to the hospital, and they have a memory care facility. This place was very clean. It was very nice and clean. The yard and the landscape were up-to-date. The rooms were good; they were large.

edk

We are going to Sunrise at Mount Vernon because, first of all, it is owned by a big organization that also owns 5 hospitals in this area, so the bad name of Sunrise for financial problems don't exist there, and it is right on the same property as a hospital. It is across the street from a whole slew of doctors -- a couple of which we have used -- and then it is the closest one to the house with the exception of the one on Duke Street. They just turned a whole section that used to be assisted living into memory care, so everything in it is new, and they had first class furniture, it is just very nice. I haven't tried the food, but that is not a big problem for my wife.

vamaster

I would have like to see more one on one time with the people living there. Most seemed understimulated and very lonely. Our group was a special occasion, maybe more outside entertainment would help. The healthcare at this facility seemed to be better then the social care. All patients seemed coherent and none seemed overly drugged or medicated. Overall Most of the elderly in this facility seemed to be taken very well care of and be overall rather content with there lives here. I would consider this facility for one of my loved ones if the need ever did arise. I would feel safe and comfortable knowing they would be taken care of.

jimmcva

Well maintained facility with supportive staff. Does charge for every service