Sunrise at Mount Vernon

Sunrise at Mount Vernon was not nearly as good as the other facility. It was a little dingy. It was clean, but you could tell that it had been in service for a while. Some of the outdoor spaces were not as well kept. It was definitely a small facility and not a lot of space. It seemed like it was really just rooms and a couple of slightly larger rooms. There wasn't anything really that stood out about it. The rooms were all fairly cookie-cutter. It was kind of rundown. The head maintenance guy was the one that gave the tour. The sales rep was apparently on a call and didn't feel like calling anybody else in to actually give the tour that we had scheduled. The maintenance guy was able to show us around and show us where things were and what they did. It was not a good look for them. We looked over the menu briefly. It's fairly standard and didn't seem like anything special. They had additional charges for bringing it up to the rooms and stuff like that. They had a calendar of activities that didn't seem very impressive. It was kind of standard things, and a lot of it seemed kind of makeshift. We didn't observe anybody conducting activities. I would suggest that their sales staff or their customer service representative should actually show up for scheduled tours. They had us sitting around for about 20 minutes.

My mother moved into Sunrise at Mount Vernon, and it is great. I've thoroughly enjoyed the staff. They're great people and very caring. I have great relationships with the staff. They've gone through a couple of executive directors. I don't know the current executive director as well as I knew the old one, but they seem to be constantly moving forward, so I've appreciated everything they've done. The food is pretty good. I'm a food person (a foodie), and I'm a trained chef, so I always look at it like I understand what things cost. I think they could be maybe a little bit more creative in their menu planning, but I don't know everything that goes on behind the scenes with their cost. I think their cleanliness is top notch; it's very good. The common areas are amenable, accessible, and well patrolled, and there are plenty of staff available. I have on occasion been there late at night, and I think there's a dramatic drop off in the number of staff versus residents after eight o'clock at night. I would prefer that ratio to have been a little bit better. There have been situations where I've gotten a call from somebody at eleven o'clock at night, and I can't communicate with them because I can't hear them or understand them. It's not always the best at night, but I think it's the best possible scenario overall, because during the day the staff there is phenomenal. I definitely think they could improve on their overnight staff, though. How many staff are available to care for people after the hours of nine or ten o'clock at night? I also think that they can improve upon the quality of individuals, and accessibility to the phone. After nine or ten o'clock at night it's very hard to reach anybody to get any answers.

We chose Sunrise at Mount Vernon for my father because it's very close to where both my brother and I live, and it's actually right next door to the hospital. We've been very pleased. He's only been living there a little bit, but the staff has been very nice. The building is very clean. He hasn't been able to use the dining area yet because he's basically quarantined for 14 days. He says the food is quite good. Once COVID lifts, they'll be reverting back to what they were doing before, like they would arrange activities like movie nights, they would take the residents out for shopping trips and restaurant trips, but right now because of COVID, they're not doing them, which is unfortunate. The atmosphere seems very nice. The people have been very friendly. My dad has only been living there a little bit, and he's having to kind of shelter for 14 days before he can get out and then go with other people, but the staff and the residents seem very nice. It's expensive, but it seems comparable to what other facilities were charging.

My husband fell in love with Sunrise at Mount Vernon. We were very impressed with it. We already got him a private room, so we are already set to go. It's right at Mount Vernon Hospital, and it's five minutes away, too. They are the only one that offered an in-person tour, so we got to see the facility, the dining room, and what his room would look like, and it was really, really nice. My husband is moving in on February 20th. I love it; it was wonderful. They connected me with people who helped me with the paperwork, so they helped me with everything. The facility was clean and quiet, and everybody was very professional, too. They introduced me to everyone, and they took my temperature and had me wash my hands, too. It was a great experience, and it's wonderful. Otherwise I wouldn't be taking my husband there.

My mother is at Sunrise at Mount Vernon. It is very good. They're very caring. If I have a problem, I can call and they would call me back. My mom likes Sunrise better than the other ones we looked at. She feels the most comfortable there. I have eaten a couple of times, and their food has been very good. They have lots of activities too. Every time I walked in, they have something going on.

I looked at one of the suites in Sunrise at Mount Vernon which was very nice. The place was very nice. They do art stuff, walks, music, entertainment come in and play familiar songs that people would know, bake cakes and bread, games, and puzzles. It's just a sundry of things that they do in a month. They have church service for various denominations every Sunday. They try very hard to work with your loved one and they seem to understand. The place is also very clean.

If I had it to do over I would not have placed my parent in this facility. There were a number of significant bumps in the road and when we would discuss our concerns it was always someone else's fault and would often take months to resolve if they ever were. The caregivers are not certified in any way. A number of them are good but have way too many responsibilities to properly care for their residents. The people that work there generally do not appear to be supported my their management, the rooms are not cleaned regularly or if they are it's very minimal and the food is unappetizing like nothing I have ever seen before. Please find someplace else to place your loved one if you care about the quality of their life at the end of their life.