Envoy of Alexandria

My cousin resided at Envoy of Alexandria, she was challenged by chronic ALZ. She walked in there able to address all of her personal needs, and communicate her concerns. But within 4 months, she was glued to a wheelchair and unable to address any of her personal needs or communicate to anyone. She received inadequate care with her chronic ALZ. The staff spends most of their time providing the patience with medications, but I witnessed minimum care. Often, there was no one available to feed her or take care of her immediate needs, bathing, grooming, and ongoing personal care.

This facility is horrible!!! I have work experience in the nursing field so I know first had. My father was transferred to Envoy from Sentera Hospital in February. I went to to visit him the second day he was there and the condition he was in was awful. The room very small (it was a two bed room on the 2nd floor) The room was very hot to the point my father was sweating horribly and They had the heating furnace right next to his bed on high. Due to my fathers condition to where he can not talk or move made me very upset the day I went to visit him that day. Also when I asked to speak to the head nurse. He was very uncaring and inconsiderate. I asked him if they can give him a suction machine and for someone to clean his mouth because his mouth was crusted and thick mucus/saliva was in mouth. The nurse had the audacity to tell me that he thinks my father doesn't need the suction machine. That was strike 3 for me!! The NEXT early morning I receive a call from Inova hospital saying my father has been admitted from envoy. The hospital told me he came in with a tempature of 107 and was breathing abnormally. My Point is DO Not trust Envoy of Alexandria. The staff is Horrible. The facility reeks of urine. The atmosphere is outdated from the moment you walk in the lobby to the condition of the nurses stations.They need some serious renovation!! I took a look at their room where the "rehab" is taken place. And I was very disappointed in the lack of equipment they have to help these residents. It mad me very sad the first time I walked in there...Eventho my father had a very short stay there, it is very unacceptable at the quality of care. Thank god he is in a better and more clean facility.. I advise you to take a tour and actually ask questions and do research before your loved one is admitted to this place.

HORRIBLE PLACE!!STAY AWAY IF AT ALL POSSIBLE!! I was a bit nervous about placing my father here after reading some past reviews but unfortunately it was all we could afford at the time with the help of the insurance co. The facility is run down and sub-par in my opinion. It always had an awful stench, the temperature in the building was always rather high, the food was equivalent to that of the local county jail. The administration staff are very cold and unwilling to help out. The only positive about this place and the reason for the 1 star was the nursing staff. They were very caring and attentive to my fathers needs. In closing, if you are able to have different options for your loved ones, I would suggest this place be left off the list.

Was there for 30 days, you can do better. The CNAs were poorly educated all mostly from west africa, rude and borderline mean. At least I could fend for myself but others less mobile were being ignored, I had to wait for over 2 hours once after I hit my call bell for someone to come. Nurses would leave premises regularly in middle of the night, so there was no one available if an emergency.

Online research suggests most skilled nursing homes are given poor ratings by upset family members. Envoy has poor ratings too. However, after learning online what questions to ask while considing rehab, a tour and meeting the staff, we chose to go there. Our experience was good. My father came for rehab. physical therapy was great, food was decent but the nurses could have been nicer.

awesome place!!!!!, staff are nice and they seem as they care

This placed should be razed to the ground, preferably with the staff still inside. Imagine seeing your loved one taken there in their final days, to be shoved off into a corner and ignored. You try to call the phone in their room, but you get no answer. You arrive in the morning to find them fallen out of bed, covered in bruises, no call button to be found. You then summon the staff, who appear to absoultely not care at all. You request an ambulance be called, but the staff refuse. Ultimately, you have to call the police to get your loved one taken back to the hospital. All this time, you are treated rudely, indifferently, and as if neither you nor the patient matter to them at all. I would rather be pushed out into a cold, snowy forest than be taken here. This place is a disgrace to hospices and nusrsing homes and should be sold for scrap.

I was discharged on August 19, 2014 from Fairfax Hospital and sent to Envoy, room 223 for rehab, short term. The lady sharing the room was a long term patient screaming not to be thrown in the trash. There was black slime on the radiator AC vents. One could see the springs of the bed's spring box as there was no mattress on the bed. When friends checked the facility, they were shown a clean, beautiful suite - what a farce! I was lucky - I called my son and asked him to take me out - they kept us STANDING until they found a liability release form for me to sign. Could not use the bathroom, even though I was right after chemo, as the food tray for the lady blocked the door to the bathroom. The nurses are loud and nasty - CARING is not a word in the vocabulary of these people!