I needed rehab and chose to be sent to Bel Air at Teravista after spending a week in Scott and White Hospital at Round Rock. The facility looked really nice so I thought it would be a good experience. WRONG! Upon arriving around 1pm on a Thursday, I was put in the nursing home side of the facility instead of rehab. I was confined to my room without explanation and without any welcome from staff. I was in my room until Saturday afternoon when a physical therapist came and was told by staff that my being confined was a "false alarm". I accompanied him to therapy and was given exercises to do. I went for a walk later and was overhwhelmed by the strong odor of feces all the way down the hallway. It seemed to be coming from several of the rooms and it remained the rest of the day. That evening I used my call button and after a long time someone came and I requested medication for heartburn and reflux. An hour later, I again requested the medication. No one ever came back nor did I ever receive the medication. A lot later that night, 2 nurses/aides ? came into my room, turned on the light, yanked the cover off me and said I needed to be changed, WHAT?? They had a very rude manner and I told them I certainly did not need to be changed. They left without a word. The next day, Sunday, a therapist came and took me to the dining room to eat and listen to a high school combo entertainment. That was the only pleasant time during my stay. That night I again asked for medication for reflux and heartburn. An hour later I made the request again. An hour after that I went to the nurses station and told them I needed the medication and if I couldn't get it I was going home. Thirty minutes later, about 9:30pm I returned to the nurses station and told them to get my discharge paper ready, I was going home. I called my family to come after me. Just a few minutes after I returned to me room a nurse came with the medication. I refused it and stated my family was on their way and I was going home where I knew I had access to medication I needed. I left shortly after that. The ONLY friendly reception during my stay was from the two therapist I saw and the nurse practitioner who visited me once but could not tell me why I was not on the rehab side nor why I was confined to my room. I would NEVER want anyone I know to be in that nursing home. I do not know what the rehab side is like. BEWARE the wolf in sheep's clothing!!
Provider Response
Hi Marilyn, we're sorry to hear about your negative experience with us. We have escalated your concerns to the Director of Nursing and the Executive Director of the facility so that they may learn more and find out how we could have made your experience better.