Bel Air at Teravista
4105 Teravista Club Drive, Round Rock, TX 78665
2.6
(30 reviews)
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Reviews of Bel Air at Teravista in Round Rock, Texas
2.6
(30 reviews)
Facility
3.6
Staff
2.8
Food
2.6
Activities
2.7
Value
2.9
Jim Lindquist
1
|
February 27, 2024
My mom was moved here a week ago. The rooms are ok Everytime I have addressed the care staff 80 % of the time I have I received nothing attitude and push back. From the time we have pushed the button for assistance we have waited for over an hour at times for someone to answer the call. Very disappointed! Jim Lindquist
Angry Daughter
1
|
February 9, 2024
If I could rate a zero I would. My mother was there for rehab this past August and the way they treated her was awful. They left her most nights sitting in her soil and she would call me crying and I would have to call up there screaming at the nurses to go clean her. We were also in the process of trying to get my mother qualified for Medicaid because they said she didn't qualify even though she is 84 and has no income except for social security and no assets or home. When I asked what happens if they don't qualify they said they have two options, either go to a group home or be homeless. So after trying to exhaust funds from her bank that she saved up from her house sale in 2019 which wasn't very much we still were not able to get qualified. All the funds were returned to her bank. Bel Air had the audacity after the way they treated my mother to call Adult Protective Services on me!!! If you care for your parents, please don't put them there, they don't care about the elderly in need.
Provider Response
Sister
5
|
December 12, 2023
Rooms are clean.Housekeeping always there if needed extra care..Food is ok most days .Request and concerns are met.Nurses respond to our brother needs and go the extra mile ..Front desk ladies morning and evening respond to my calls about our brother..being 3 hours away ..His family appreciates all the care given ..The activity person was so attentive and included our brother in every game. Sing along.and bible study.
Reviewer RC#0801b
5
|
August 9, 2023
I found Bel Air at Teravista to be very clean. The people are warm and friendly. My husband has a large room and it's fully furnished. The bathrooms are a good size and it's got a walk-in shower. The food they serve always looks appetizing and freshly made. My son and I both tasted some of the food and it was a bit better than any other place. I've been happy with the care that he's gotten and the help from the staff, nurses, doctors, and caregivers. The rehab is very attractive and the equipment they have is very nice. To me, the value I receive for the money is good. because he's happy there, and my main concern with him is getting a little bit better level of care.
Provider Response
CCWM
1
|
February 1, 2023
I could give a “0” rating I would. Do NOT let the beautiful facility itself fool you; it isn’t worth putting your loved one here! The care and attention is non existent. When asking questions or bringing up issues with care, or lack thereof, being provided the staff act as if you are a nuisance and your concerns not not important. With the exception of a couple of personnel the aids, assistants and nursing staff don’t seem to give any care or concern to the health and welfare of the patients. Our loved one was / is at a point requiring full assistance for bathing and dressing. The staff allowed an infection on her foot to go unreported and took no action to address the infection. By the time we found the infection it had turned gangrene. This is only one example (and the final straw) of unconscionable neglect and callousness we experienced at Bel Air. The chief of nursing and social worker are inept and callous. The director of the facility talks a good talk but doesn’t follow through. Avoid like the plague!!
Provider Response
MelanieKSpacek
2
|
January 20, 2023
Food is terrible. Sometimes you can’t even tell what it is. They are understaffed. My mom fell and pushed the call button and began yelling. Nobody showed up for over an hour. She was in the hospital and had a hand quilted quilt that I had made for her stolen from her room while she was in the hospital. There is one nurse that really even cares.
Provider Response
What you can do with Caring
Medicare
Health
2.0
Overall
2.0
Quality
5.0
Staff
1.0
About Bel Air at Teravista in Round Rock, Texas
Bel Air at Teravista is a Senior Living provider in Round Rock, Texas that offers residents Nursing Homes services. Contact Bel Air at Teravista for more details on services and rates.
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