Bel Air at Teravista

At eighty-five our mom has advancing proximity awareness dementia, as well as other mental and physical challenges. Even with a full time caregiver it has become no longer safe for her to live in her home, so her four kids spent March and part of April thoroughly researching her options and (with the much needed help of Misty at the Estate Preservation Network) finally ended up choosing and getting mom into a more comprehensive care nursing facility in Round Rock called Bel Air at TeraVista. We expected actually getting her to accept going into a nursing home would be difficult, but she has seemed happy throughout the process. I believe Bel Air just proved to be a lot nicer than she had expected. The first thing she saw when she arrived at that facility was a real chapel and a library with plush leather chairs. Then we showed her, her new address in “Blanco Hall”. The room is much more like its own little efficiency than the typical “older hospital” feeling rooms we’ve seen at so many other places. It is very comfortable and clean, with a nice view of the courtyard. She has her own restroom and even a fridge and microwave. The room is fully furnished, but they let us bring in a bunch of framed photos of family and some of her most loved possessions, so it does very much feel like her own space and place when we go visit. She is getting a perm today at the onsite Beauty Salon in preparation for Mother’s Day, but otherwise is not getting out of her room enough. She’s been there less than 30 days, so the fact that she is so comfortable remains foremost in our minds, but there are lots of activities and, since Bel Air has their own bus, trips for their residents to go shopping, to the movies and such that we are trying to get her to attend more often. The staff is helping and family members are regularly visiting and making sure she minimally goes to at least the onsite events, such as the Ice Cream and Popcorn Socials, Bingo and Dominoes, and Movie Nights. She was just as sedentary at her home, but without the wealth of social interactions that are available at Bel Air. We will just have to hope time and the good efforts of everyone involved prevail on this front. I do want to add that the entire staff in Blanco Hall have been consistently helpful. In fact, our experience with the intake and finance departments and all the rest of the Bel Air staff, from Tina in reception to Maria who cleans her room, have been great. Thank you Kristi, Debbie, Katie and everyone else. I can’t begin to express how much your professional caregiving and your good help and have meant to us in this very tough situation. Our entire family hopes and expects our mother will be happy there for many years to come.

I am not impressed. I went to visit my dear friend this past Saturday - knowing she had been admitted. The lady at the desk was pleasant, but informed me that my friend had not yet been admitted. She did give me a room number - and said I could go take a look, but she would not be there. She was in the dining room with others - but explained how the facility was beautiful but the service was soooo poor. During the few hours I was with her - not one person came to check on her or ask her if she needed anything. She had not received any breakfast that morning - and after telling someone, they did bring her a cold boiled egg. (Not what she had requested). So today I called and she had not had her meals over the rest of the weekend, and had not had breakfast. She is there to be rehabilited and she is not being treated kindly at all. I will be letting my friends know to stay away from this facility.

My mother recently passed away after a year and a half of stroke complications. I am so thankful for the care she received at Bel Air. I toured a few dozen facilities before choosing this one for my mother. It was absolutely the right choice. The nurses were honest and caring and shared funny stories about their interactions with my mom. There were occasionally things my mom would ask for, or changes in care needed as she progressed and Audry the head nurse was always easy to work with and on top of what was needed. No nursing home is perfect, and no facility will feel exactly like home, but Bel Air is run well, and full of staff that care and will try to make your loved one feel at home. I know my mother was as comfortable and happy as possible for her final year and I couldn't recommend them more.

DO NOT BRING YOUR LOVED ONES HERE!!!!!..... If you love your loved one please do not bring them here I am a current resident and the care I am receiving here is unacceptable the nurses have confused my medicines including heart meds that can be deadly! There was a nurse named vallerie and she denided me my bowel program stating that there is not enough stAff to clean me up and she just Did not have time for me The CNA's are very unprofessional with no bed side mannor and additudes to basic requests, most of the staff dose not understand English and will not answer call lights for hours. Please for the sake of your loved ones do not let the beauty of this facility fool you this is a horrible place to leave your loved ones especially in their time of need they will not get adequate care

Short term care after auto accident was great. Not depressing like most. Organized care team.

STAY AWAY!!!! My best friend for 38 years was here for rehabilitation. When I visited her she was frustrated, angry and shaking from several encounters with the staff. Nurses were changing up her medications and when to administer without my friend's doctor approval. When I was there, I noticed her bed was vey dirty where her head went. I offered to bath her and she said yes. The nurses nor aides came in to the room to assist with the bath. They brought the towels, got her into a wheel chair then left us alone. My friend had stool in a diaper they put on her. I told them they needed to clean her prior to her bath.. My friend said she told them early in the morning and now it was noon and they were changing her because I requested it. I bathed my friend in the wheel chair (she had not strength to sit on the shower stool). They brought her lunch very late about 2pm. She is diabetic and needed to eat regularly or in a timely manner this did not happen. The aide argued with my friend because my friend complained that they brought her the wrong plate of food. The aide argued non stop about the menu request form my friend filled out the day before that she had selected the food she brought her. I asked to see the form and she didn't know where it was. Please know my friend never raised her voice to them nor said anything vulgar towards them. Then her night shift aide came in with a sandwich. Smashed the sandwich in front of my friend on her table and said there you go that's all your getting. The aide then turned to me and said "You bathed her?". I said yes!! She was filthy and her bed was gray from the dirt from her hair. The aide said "No I bath her every night", "I give her bed show". Then she turned to my friend saying RIGHT!! RIGHT!! I told her I don't know how she bathed her but water or soap never touched her!! This all happened on a Friday, My friend had set up a meeting for 9am with the director and several other people at Bel Air at Teravista to voice the way she was being treated. My friend called me the next day Saturday, very upset and distraught. I told her I would look for someone in Administration to go and talk with her to see if anything could be done. She said no she was going to have the meeting Monday. Then I got a call at 1:30am Monday morning my friend passed away. My friend died due to heart failure. Among her belongings we found a journal my friend kept documenting how this place treated her. This place made sure her last days before her unexpected passing were horrible full of frustration, arguing and out right childish behavior on the Nurses and Aides part!! If people go to these facilities it is for two reasons: They are in their last stages of life or they have a long health issue they are trying to overcome. ALL PEOPLE SHOULD BE TREATED WITH COMPASSION, UNDERSTANDING FOR THEIR SITUATION AND RESPECT!!! Bel Air you have FAILED! YOUR STAFF IS THE WORSE I HAVE EVER SEEN! They hardly understand English language nor the basic care instructions for caring for the ill.. If you find yourself or family member having to go to this facility PLEASE make sure someone stays with you or checks up regularly on you or your family member. Bel Air go back to square one with training your staff! Lesson 1: Compassion for a human being. Lesson 2: Understanding human suffering and illness Lesson 3 Respect for one's right to be treated with dignity.

After a fall and 3 days in the hospital, my stepmother was transferred to Belair. It was a beautiful facility, but we were soon sorry we selected it. We gave them a copy of the document naming my stepsister as the power of attorney. After 7 days, instead of calling my stepsister, they called my 96 year-old father and told him that his wife needed to be admitted to hospice care, probably would not live more than 7 days, and he needed to take her home and talked him into signing the hospice papers. He could not take her home and care for her when she could not even get out of bed to use the toilet and neither her daughter or I were equipped to provide the care she needed. After the hospice papers were signed, we had to private pay because medicare will not pay for skilled nursing for hospice patients. After a month, and more really bad experiences, we felt we had to move her from Belair to a nearby facility who took wonderful care of her until she died after 3 more months in skilled nursing.

We had reviewed several facilities to move our father after a recent illness. We decided to admit to Bel Air under Hospice care. Unfortunately our father passed at the hospital prior to the transfer. I would like to share my experience during the decision of choosing Bel Air. It is a beautiful environment and staff seemed friendly and knowledgeable. I had been told this facility was going through a change of management and folks were reporting obvious changes in the environment. Even after our loss the staff showed compassion and showed genuine concern for our family. I would highly encourage others to visit and see for themselves what a great place this is.