I looked at Avalon Memory Care - Keller II. When you first went through the door, they had like all these lounge chairs. They had this big TV, and they had blankets and the residents were watching TV. Their dining room is right next to this lounge area, and they had big, what I call, walk-through fireplaces where one side has a fireplace. They had chairs and couches set up, and the staff was telling me that some ladies would come in there and do their knitting and crocheting and all at 11:00 at night. It's just a quiet time for them.
The staff showed me a husband-and-wife room. They had two beds in there. They had a nice big bathroom and a walk-in shower, and it was all state-of-the-art stuff. It was nice. She said they always had dessert out for them if they wanted it. They had little snacks and stuff around. The staff was a five. She was different; she had tattoos all over her. She was a nice person. It's almost felt like she didn't fit in. She was not dressed professionally. There was like a couple of questions that I asked her, and she told me she didn't know the answers to those questions that she would find them out. Everything was really clean. There was no smell to it.
Provider Response
We focus on providing not only the highest quality of care, but the best environment as well for our residents. Thank you for your honest feedback as well, this helps us improve the experience others have while touring our community. If you have questions that were not answered please never hesitate to reach out to us, we would be happy to answer any for you. Again, thank you for your review and sharing your experience with us.
