Heritage Place Independent Living

Heritage Place Independent was OK. It's a little more expensive than what I'd be able to afford if I needed it. It was nice and there's nothing wrong with it. The rooms were all clean, nice, and had roomy closets. The grounds looked well maintained. They had good activities for people.

Heritage Place was nice. It was clean, and it was roomy, but it just didn’t have the same atmosphere that the other place had. The staff was adequate, but they didn’t go over and beyond. If I was buying something like a house based on the presentation, I would go with the other place. The location of the community was OK. The staff seemed to be available. They did show me the facility, and they were courteous and kind. As far as the inside, it was clean, it was comfortable, people were walking around, and they were very friendly.

I love Heritage Place Independent Living for me. I liked the things that they bring in for the residents to do plus the fact that they do take them out. The food is good. It was a nice place. It had elevators everywhere. The rooms were nice, and it had a little gardening place outside that you could go out and walk and even maybe plant something which I like. It was clean and new.

Beautiful facility, very friendly, and the Care staff are exceptional and so attentive. This facility seems to always be understaffed, everyone there is worked to death. The main problem we have encountered is the food. The food is sometimes inedible, the menus don't seem to be planned with seniors. One evening they served everyone pizza and corn. They put huge chunks of broccoli on the plate. Not very easy for a senior to eat. They are understaffed with servers but the ones they have are great. I have complained but nothing changed.

Heritage Place is wonderful. The rooms are bigger than most I’ve seen. The staff is outstanding.

Friend or relative, Summer 2015, A/C went out during 100 degree's Took day's to fix, then a couple day's later, broke again. Took few day's to fix. Cold shower's through out building-all 4 flour's, started in early Nov 2015, Still not fixed. Management won't renter's use appartment's that are empty and have hot water to take shower's. They don't/won't call plummer's and A/C people out to fix problem's on weekend's. The building is old, look's great outside, but , it's apparent they wait until something quit's working before attempting to think about calling someone. They just raised the rent $98.00 per month, even with all the problem's. They could/should give those renter's having problem's, $1000.00 off the rent every month until Everything is Fixed, not patched. With all these problem's, they keep showing people the working appt's. The hallway's have a funny smell, not a nursing home smell, but distinct smell. Need to freshion up the place, get rid of the awlfull green carpet. The people living here are in the 70's,80's, a few in the 60's. A lot of renter's have moved out,due to A/c - no Hot water problem cropped up. Also the elevator's are Very Slow, also have a smell. Supper time is bad, not much to choose from of the menu, only one choice of meat. The most of the food staff don't smile. They charge $1000.00 , just to move in. If you want to move to another apartment, It's another $1000.00 THEY need full time maintinace crew on all hour's. Not contract. Complain about no hot water on a Thursday, you will be told, A man(one) coming out Monday. How does management sleep..... How come Corp. is not keeping up with what is going on, at each Indepent Appt's and Asst'd Living place's. Keep on driving by this place in Burleson, Tx, don't stop.. If you have Love one there now, move them somewhere new, and with magement with Christian value's.

While the outward appearance of this facility seems quite inviting there are definite problems which need to be addressed to bring it up to par. The food is fair, at best, and there seems to be a problem keeping kitchen staff capable of producing decent meals. A bigger problem is the lack of consistent hot water in many of the rooms. Most of the time there is no hot water at all, occasionally there is warm water, and on a few rare occasions it might be hot. Taking showers in cold/tepid water and washing dishes in cold water is not acceptable. Attempts to correct the situation have not resolved the problem, and efforts are made only after persistent requests to the front desk. The residents in these rooms should be moved to rooms where hot water is available and the problem rooms should not be rented until this issue can be resolved. This summer the air conditioning system went out and many rooms were without any air conditioning during 100-degree weather. These rooms reached temperatures as high as 95 degrees. Luckily the problem was resolved in a couple of days but it was shocking to me that there was no attempt to move the affected residents to hotels or motels. Those who had vehicles or family close by were able to escape these conditions but those who didn't have those outlets were left to languish in their rooms that were at dangerously high temperatures. This is an older facility. It is attractive and inviting from the outside but the owners do not seem inclined to update rooms or correct maintenance problems that come with an older building. The bright spot is the Universal Home Health Care which is not affiliated with Sagora or Heritage Place but provides services to the residents at an additional cost. They are attentive and helpful and the only reason my family member stays at this facility. I would caution family members to thoroughly check the rooms, the water and the meals before making a decision on this facility. Take the time to eat in the cafeteria (without an appointment), check for hot water at several different times of the day and visit with residents about their likes and dislikes.

My parents are in a facility. They are at Heritage Place. I like that they have lots of activities. With regards to food and their dining facility, it is all very nice and very good. The staff is great and very helpful. Everything is very good. Overall, they're just very easy to deal with, and they have been very helpful in many aspects as far as my parents' care goes.