Heritage Place Independent Living

Friend or relative, Summer 2015, A/C went out during 100 degree's Took day's to fix, then a couple day's later, broke again. Took few day's to fix. Cold shower's through out building-all 4 flour's, started in early Nov 2015, Still not fixed. Management won't renter's use appartment's that are empty and have hot water to take shower's. They don't/won't call plummer's and A/C people out to fix problem's on weekend's. The building is old, look's great outside, but , it's apparent they wait until something quit's working before attempting to think about calling someone. They just raised the rent $98.00 per month, even with all the problem's. They could/should give those renter's having problem's, $1000.00 off the rent every month until Everything is Fixed, not patched. With all these problem's, they keep showing people the working appt's. The hallway's have a funny smell, not a nursing home smell, but distinct smell. Need to freshion up the place, get rid of the awlfull green carpet. The people living here are in the 70's,80's, a few in the 60's. A lot of renter's have moved out,due to A/c - no Hot water problem cropped up. Also the elevator's are Very Slow, also have a smell. Supper time is bad, not much to choose from of the menu, only one choice of meat. The most of the food staff don't smile. They charge $1000.00 , just to move in. If you want to move to another apartment, It's another $1000.00 THEY need full time maintinace crew on all hour's. Not contract. Complain about no hot water on a Thursday, you will be told, A man(one) coming out Monday. How does management sleep..... How come Corp. is not keeping up with what is going on, at each Indepent Appt's and Asst'd Living place's. Keep on driving by this place in Burleson, Tx, don't stop.. If you have Love one there now, move them somewhere new, and with magement with Christian value's.

While the outward appearance of this facility seems quite inviting there are definite problems which need to be addressed to bring it up to par. The food is fair, at best, and there seems to be a problem keeping kitchen staff capable of producing decent meals. A bigger problem is the lack of consistent hot water in many of the rooms. Most of the time there is no hot water at all, occasionally there is warm water, and on a few rare occasions it might be hot. Taking showers in cold/tepid water and washing dishes in cold water is not acceptable. Attempts to correct the situation have not resolved the problem, and efforts are made only after persistent requests to the front desk. The residents in these rooms should be moved to rooms where hot water is available and the problem rooms should not be rented until this issue can be resolved. This summer the air conditioning system went out and many rooms were without any air conditioning during 100-degree weather. These rooms reached temperatures as high as 95 degrees. Luckily the problem was resolved in a couple of days but it was shocking to me that there was no attempt to move the affected residents to hotels or motels. Those who had vehicles or family close by were able to escape these conditions but those who didn't have those outlets were left to languish in their rooms that were at dangerously high temperatures. This is an older facility. It is attractive and inviting from the outside but the owners do not seem inclined to update rooms or correct maintenance problems that come with an older building. The bright spot is the Universal Home Health Care which is not affiliated with Sagora or Heritage Place but provides services to the residents at an additional cost. They are attentive and helpful and the only reason my family member stays at this facility. I would caution family members to thoroughly check the rooms, the water and the meals before making a decision on this facility. Take the time to eat in the cafeteria (without an appointment), check for hot water at several different times of the day and visit with residents about their likes and dislikes.

My parents are in a facility. They are at Heritage Place. I like that they have lots of activities. With regards to food and their dining facility, it is all very nice and very good. The staff is great and very helpful. Everything is very good. Overall, they're just very easy to deal with, and they have been very helpful in many aspects as far as my parents' care goes.

We were given a tour of Heritage Place. I liked everything I saw. It's a very large and nice looking place. It's very beautiful, well decorated, and they keep it very clean. It is very attractive. But I wouldn't consider living there. My main reason would be it's too far from my home.

My dad is currently a resident of Heritage Place. He said that the food has really deteriorated lately, and everyone is talking about it. It is nothing like it was a year ago, and hopefully they will improve this situation. They have lost some staff in the kitchen, and they evidently haven't been replaced, either. Other than that, he is satisfied with everything else at the Heritage Place.

My mother has been a resident two years. While the facility is older it is comfortable and fairly well maintained. There are two major issues lately. Since getting new management the meals have deteriorated considerably. Much of the food us poorly prepared, overlooked, unappetizing and lacks variety. In a place like this meals are paramount to a pleasant living experience. As it now stands, the meals are pretty much undeniable which makes rent very high for the value received. Another big issue has been the lack of hot water. It takes 15 minutes of running the water until it gets lukewarm. Sometimes it never gets warm. Taking cold showers, washing dished in cold water - not good. I keep getting word from maintenance snd management they are waiting for a part o resolve the problem. It has been over two months and still no fix!

Every time we visited her, the grounds and building were well-kept. I never had a sense of that "old folk's home" smell that some places can't seem to avoid. It had the feel of an apartment complex rather than a retirement center. The people staying there seemed generally content and I never found anyone just randomly roaming the halls, as I've experienced in my child-hood while visiting older relatives. There were also plenty of meeting rooms and other large spaces to be used for family gatherings, like birthdays. This created an intimate setting, without everyone having to crowd into her apartment, as we are a large family. I never had a negative encounter with Heritage Place. The staff were always friendly and helpful as well. I never ate there, nor did I handle of the business affairs, so I can't speak from any viewpoint, other than a satisfied visitor.

Assisted Living. Very spacious for what it is. Very clean and lots of windows. The apartment we visited was 2 bedroom, 2 bath; open living/dining with small kitchen bar. Plenty of elevators, common areas well furnished, and small rooms available for classes, etc .Food was great and all personnel cheerful and helpful. Especially, the personnel was respectful and friendly.

Heritage Place Retirement Community, located in Burleson,TX is also for assisted living arrangements with various levels of care. The building is located in a complex with other facilities including a hospital and a nursing care center. Heritage Place is a 4-story building with 35 + rooms on each floor. They have a nice, large multi-purpose room with couches and chairs for group singing and other activities. They house a large dining room with three good meals each day if one so desires rather than preparing a meal in their own room. They do not take Medicaid. It is private pay, only.