When you check in your loved one you are told that they don't want to hear any complaints about their nurses and if you're not happy with the care your loved one is receiving then you are free to take them home. They let you know right from the start a) they don't care, b) that they're incompetent, and c) there's nothing you can do about it.
And they should be ashamed of themselves for the food they serve to the residents. They cook a completely different menu for the nurses and staff which is quite tasty. And of course they'll say the residents have dietary restrictions etc ...
Khaki, we are sorry that you have had a negative experience at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.