My mother in law is a current resident of Troy Care and Rehabilitation Center. I didn't know much about the facility, but it was the recommendation from a caseworker when we were in the hospital. She's currently using a bedpan. We were told when they left the hospital that she wasn't rehab material, but the other facility is going to work with her in other ways.
She's also not been very happy with the food. They were still giving her ground up food and stuff, and my mother-in-law has been very shy about telling them what she would have liked. That upset me numerous times. The first time I was there to visit her, I had another gentleman that came out and complained about the food, and he actually ordered a lot of food out.
I've only been in a room once, and it looked fine. They were going to give me an unremodeled, plain, black, depressing room. The day that I called it off and I told them that I could not possibly put her in that room, they offered me one of the newly remodelled rooms.
The facility is an older building, but it's clean. They have air conditioning, but I don't know if they worked since they kind of looked crappy from the outside, but I'd rather focus my attention on the care that they provide. I just didn't want to accept that this is where she's at and this is what she's gonna get because that wouldn't have been this type of care that she would get at home.
They needed to improve on their communication too. I know part of that was because she didn't want to speak up, and she was just ready to accept what was coming her way. However, whether the people speak up or not, they still need to have better communication.
Doris, thank you for choosing Troy Rehab to care for your mother, and thank you for bringing this information to our attention. We are glad that you find the cleanliness of our building to your standards, we strive to keep it clean for our residents' health and well-being. We understand your concerns about your mother not speaking up for herself, please feel free to call us with any questions or concerns. We are happy to communicate and work with you and your family to ensure your mom has the best stay and results possible. If there is anything additional we can do, please give us a call. Have a great day!