Verena at Hilliard

Beverly

I toured Verena at Hilliard. They're very neat, and they are a lovely facility. One thing I like is, that they have all these chairs outside for people to sit. It's nice and warm and it's just a beautiful interior. They have a bedroom and they have a living room. They're not furnished. So I had to take my own furniture, which is fine. They have a walk-in closet. They have a bathroom with a walk-in shower. They have a refrigerator.

Provider Response

John.111

I went to Verena at Hilliard. Brand new, sparkling, and clean. Everything is state of the art, the building, the new cabins, which, it's like you're at home away from home. They said they're the only facility that had a contract that you can walk directly from inside into the Hilliard City Library. They have some kind of contract, so it makes it really unique, and I think that would definitely be a plus. You can stay inside and walk straight into the city's library. Everything is very high tech. And when we came, they actually had a little small concert. They had somebody maybe playing on the piano and a couple of instruments, so they had a little mini-concert going on for some of the residents, which was very nice. And then we got on like a golf cart and toured the cabins, and we went inside the cottage, they called them, which is more independent living. And if you live there, your food is separate. But then a little different contract than if you are living in the main facility, and we like that as well. It goes down to a lot of affordability and what you can afford going forward.

Provider Response

Mary

The representative we had at Verena at Hilliard was very sweet and very kind. They were extremely nice and it was very beautiful there. The only issue we had was that my friend decided that wasn't the right place for him at this time. He already paid like a month down to them and then they didn't give him his money back right away. He waited a couple of months to get that, but he got it back. He did, but he had to make several calls to do it. He was told "You have up to 30 days if you change your mind.", but it took him a couple of months to get that money back. It was several thousand dollars. The people were very nice and it seemed like a beautiful facility and it had a lot of amenities. The place was very appealing. It was very, very nice. It looked beautiful. It was very pretty and the people were very kind and welcoming. We met a couple of residents and they seemed happy there. We had a meal there and it was very good. They had a craft room, a workout area, a movie room to watch movies, and an area that's a little bit like a lounge-type area. So, it is appealing to the eye. There's an elevator, which is nice, because it's several stories. I don't know how old the building was, but it looked like it was brand new because it looked very well-kept and had a very good appearance to it. The woman who gave the tour was phenomenal. She was very kind and took her time with us. They were excellent and very friendly. I think I talked to one of the residents and he liked their food, too.

Provider Response

Candy

We went to the Verena at Hilliard. They are building new, independent living homes outside of the main campus, which is pretty cool. It would be kind of nice to go from my home to another independent home instead of going into a building that's like an apartment building. So I thought that was a good feature. They seemed very lively and friendly, and everything was fine. The people there were also very nice, involved in what was going on, and friendly. The staff was concerned, caring, and fun. The rooms are nice, more than adequate. Very nice. The community layout was nice, and fairly large, but not too big. We were there for a special event, and the food was great. I saw one dining area, it could have been bigger, but it was fine. They have an outdoor dining area, like a patio off the main dining room. The location is not the best for me.

Provider Response

Judy

I have moved into Verena at Hilliard. So far, it's been great. The facility is very nice. The residents have been very welcoming and friendly. Everybody comes up to you and introduces themselves and asks if you're new and who you are and where you live. People invite you to their lunch table to have lunch with them and get to know them. It's been a great experience as far as that goes. I've done a few of the activities so far, and those have been fun and well-planned, and I've been very impressed with the staff so far. The food's incredible. I've participated in bingo. We played Yahtzee. I did a painting class. I went and checked on the group that was playing euchre. Today, there's Bridge, and we did a shopping trip. They have two shopping trips a week, one is grocery shopping and then the other is general shopping. I went on the general shopping one this week and that was a great experience. It was smoothly run. We had a big St. Patrick's Day party with Irish step dancers and bagpipers and that was great and the food spread was wonderful. They had a couple of happy hours. They've got on the schedule, things like musicians, craft classes, poker groups, and walking clubs, they have exercise every day, and they show movies. The activity director is always asking people what they're interested in and for suggestions, and she was open to everything I've mentioned to her so far. She has an assistant and she is the same way. She was pleased with the ideas I had and said they were great ideas, and that she was going to look into them. That was kind of nice to know that they were open to new things.