Very disappointed, I was looking for a facility for my aunt and uncle both in their 90s and heard great things about Symphony, good food, stellar activities and amazing care staff, however I didn’t get to experience any of that due to the very rude front desk girl. I was driving by on my lunch break and thought I would pop in, the lobby was beautiful I was immediately impressed by what I saw, as I walked in the concierge didn’t even acknowledge my presence, let alone look up from the binder she was looking in. After standing around looking at the activity calendar I walked over and asked if it was possible for some literature as I didn’t have time for a full tour, she very rudely replied with barely looking up from her binder that she didn’t have any pricing information that she was just the scheduler, didn’t even offer to take my information. Very unfortunate because of the great things I have heard but if that is the buildings first impression or representation I wouldn’t want my family living there anyways.
Good evening, I’m Shawn, and I work at Milestone Retirement’s Support Center. First, thank you for taking the time to bring this to our attention. We take feedback like this very seriously, and reassure you that the behavior you witnessed is not an acceptable example of our culture of caring. I’ve shared your review with Symphony at Centerville’s Regional Director of Operations for further investigation. Thank you again, and have a great rest of your day. Shawn - Digital Marketing