Symphony at Centerville

This place is such a blessing!! My dear mother was caring for my dad and she could not keep up with him. She was exhausted, not sleeping and i was worried about her more than him! We did a virtual tour and i loved what i saw! The staff was awesome! Carrie, Dani and Heather made the move in so easy and we visit dad regularly with FaceTime! Mom finally can get the rest she needs and dad is happy and healthy! We are so very please with every aspect of the community and feel it is a blessing to have dad in such a loving environment.

My father is now a resident of Symphony at Centerville. The place is gorgeous, it's beautiful and perfect for anyone who is suffering from dementia. The staff is perfect and the place is specially-designed for memory care. I have never seen them take a tone with my dad, never abusive, and instead they've been lovely and caring. The staff is amazing. Their chef makes the best cheeseburgers I have ever had. They have an enclosed courtyard with a garden so he was able to go outside, and they have a covered porch with locks on it. They also provide yoga, shows that pertain to their community, and they have people come in and play music. My mom even wants to live there. It's a very clean place. His room there is also spacious.

I am a disgruntled family member of a former resident. We feel my husband's six months at Symphony was damaging to his fragile self esteem and it increased his anxiety. His so-called “private” room did not feel private. Aides entered without knocking (until my complaints helped train them). A nurse came into his room one night while he was sleeping and cleaned between his toes! (She documented this.) Another time, an Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. (A nurse confirmed this to me.) Uninvited memory care patients wandered in and out of his room several times. (I witnessed this.) My husband's memory problems come from traumatic brain injuries, not Alzheimer's. He cannot always articulate that things upset him. Staff repeatedly put dead hearing aids in his ears although the devices blocked what hearing he does have. I repeatedly asked them to change the batteries every two days but they rarely did. Hubby would later pull out the hearing aids and then workers put them back in. The misunderstanding would have been cleared up if they had asked him if the hearing aids worked, or if they had checked for the beep, but they did not. Hubby began to feel disrespected. I feel their handling of his situation escalated his reactions. Staff continued putting his dead hearing aids in and he kept ripping them out. As he grew more frustrated, they asked me what they should do. I said the obvious: “Ask him???” As an assisted living facility, Symphony is not listed at the Medicare.gov website where ratings are assigned to Medicare eligible facilities, and government officials provide reports about the treatment of this fragile population. I now realize how important it is to choose a facility where records of infractions are documented in this way.

Very disappointed, I was looking for a facility for my aunt and uncle both in their 90s and heard great things about Symphony, good food, stellar activities and amazing care staff, however I didn’t get to experience any of that due to the very rude front desk girl. I was driving by on my lunch break and thought I would pop in, the lobby was beautiful I was immediately impressed by what I saw, as I walked in the concierge didn’t even acknowledge my presence, let alone look up from the binder she was looking in. After standing around looking at the activity calendar I walked over and asked if it was possible for some literature as I didn’t have time for a full tour, she very rudely replied with barely looking up from her binder that she didn’t have any pricing information that she was just the scheduler, didn’t even offer to take my information. Very unfortunate because of the great things I have heard but if that is the buildings first impression or representation I wouldn’t want my family living there anyways.

We’ve been increasingly pleased with the care my mom is receiving at Symphony. The staff at all levels seems to genuinely care about her well-being, and the communication has been good as we’ve had to make some adjustments to help her settle in the first two months. This is a bright, beautiful, newer facility with engaging activities, good food, and an overall nice atmosphere that is better than more traditional nursing homes we’re familiar with.

I can honestly say, this community is wonderful. So many heartfelt moments have been occurred in such short time. I know the staff strives daily to continue to please residents and families, staff is always smiling and patient. I am so lucky to have such wonderful staff to take care of my mother. The residents are always doing some activity, nursing team always updates and answers all my questions about my mother and it really helps this transition easier. Also it is very clean, and the food is wonderful. I can not say it enough, this place is truly a blessing!

Symphony is really new. There were not many residents living there at the moment, but it was very nice. It was gorgeous, perfect, and I liked the layout. It was large and spacious. There was a mix up with the tour, and one of the nurses took us on the tour. She was very helpful, she answered what questions she could, but the only thing I didn't like was that time there was no activities director. They were working on finding one, but to me, that was a major flaw for the residents.

Symphony at Centerville is a new community of only six months. It's half full, and the environment is clean. I'm very pleased with it so far. They have two very nice dining facilities. The food is tasty, cooked well, and looked satisfactory.