Communities in Manchester, NH

"I visited Holy Cross, and it was nice and clean. They had card playing, and they were doing crafts. They seemed nice and very caring. Their dining room was very nice. "

" This is a truly one of a kind facility. My father in law passed away a week ago under the care and loving support of all his nurses there. He had been in and out of numerous facilities and nothing compared to Bedford Hills. The care and compassion is second to none. I want to thank all the nurses and staff for letting my father in law live the last weeks of his life amongst a new "family" who loved and cared for him so much! "

"My sister is at Ridgewood Center because she has cognitive problems and early Alzheimer's. But I really wanted to move her down to Florida. Ridgewood was the nursing home that my sister had worked in at one time. Everybody is very nice. I think it's a good place. It's clean and the staff seems very attentive to the people. They try to keep them busy with different activities. The room is fine, but they have to go to a separate room for the showers. My sister is not crazy about the food and she complains about it a lot. "

"My father doesn't like the food at Bedford Nursing & Rehabilitation Center, but he's at a low-sodium diet so he's not going to like any food. The staff that I have dealt with there is very communicative. They answer phone calls, they answer our questions, and we do bi-weekly updates on his progress. They had to move him into a shared room because all the nursing facilities at New Hampshire were required to set aside all the single rooms for COVID patients if the hospitals would meet an overflow. The building is old and looks it, but it's really clean."

"I toured this place on a late afternoon. Staffing was scarce. Patients looked unkept and the overall vibe was poor. I could over hear staff complaining about how “short staffed” they were ... and it was visually dirty."

"Staff is caring and work very hard to assist residence under some times tough situations with help shortfalls. Work well with staff very help and caring. Rooms are clean. Do the best to keep residents involved with activities "

"My Mom was at this facility and they took great care of her. All the staff went out of their way to make her comfortable and to make sure her needs were being met. The staff are very active and involved with all the people living there and the administration is very visible. From first hand experience I highly recommend.. "

"My Mother was a resident of Pleasant Valley Nursing Center. She unfortunately had CA and the staff were so kind and caring. She had a favorite nurse she called Princess. I will never forget her impact on a dying women who was proud and hated to ask for help. I will always be grateful for Princess and how she and the LNA's made my Mother's last months and days feel like her family. She would tell me how "wonderful" they were to her. I was a family member who realized nothing is perfect, and neither is it in your own home where you might take care of your own family member. Thank you Princess! "

"At Derry Rehabilitation & Nursing Center Staff was very accommodating to the needs of their residents both people who came in for rehab or if you lived there. Always Encourages you with supportive kind words to help get you going with your rehab, even when you weren't feeling your best. LNA's , Nursing, front desk, Management, Social Services, Physical Therapy, Occupational Therapy, Office support, Activities Director - stopped by daily to communicate with you. Great outside deck area to enjoy the "Sunshine" - I really enjoyed the Cook-outs. Made you feel like you were home. I would highly recommend them!"

"This is easily the better of the care centers in Concord when it comes to elders. There is a more intensive, more luxurious center located directly in the Concord Hospital parking lot but it was far too intense for my 87 yr old MIL. We had her moved to HH, where they made her feel at home in a private room as she has dementia and would have disturbed a roommate. There is almost always a waiting list. That was frustrating but befits the fact that is is a better center than most. The usual problems of overstretched nursing assistants and the lack of an RN on duty at all times was one of my reasons for distracting a star. I admire the LPNs but really feel an RN should be there. They are better than average about changing underwear and keeping the rooms really clean. Mom was getting so comfortable there it would have been a thought to go ahead and let her stay if they had the same conditions up on the permanent stay floor as downstairs. Someone needs to understand that unless it's a couple in a room together, then permanent stay needs to be all single rooms, even if they must be tiny. People deserve the dignity of their own space, their own bathroom/shower area. The other reason I removed a star was the food. I brought Mom most of her food because the food was a big pool of grease, and nothing there would fit a low fat lifestyle to any measure. But again, that is unfortunately typical. I'd say if you are looking for short term rehab for an elder, there is really no place better locally. If you are looking for long term..well it's really up to your elder if they want to share a room. Perhaps s/he will. If so, the care is great if the food isn't :) "

"My dad was in Pleasant View Center for a while. He was in the rehab, but we would go see the nursing home part for different things because it’s all one unit. I thought they were very good about his care. They got him rehabilitated; his therapists were great. I did have a concern with them sometimes leaving him for long periods of time. I would come in and find him tangled up in the sheets, and the bed was wet and it had been a while. I know they’re understaffed; they have 50 rooms to do in an hour. It’s the staffing part, but as far as the professional part and what he needed for his therapies, that was 100%. "

"My sister was at Crestwood with stage 4 lung cancer. At first she had reservations about being there because the facility is old but the staff soon won her over. The staff was amazing! They helped her and our family through a difficult time. "

"The Presidential Oaks Assisted living home looked very nice, from the inside and outside. It appeared to be very well kept and the residents had a generally mellow and complacent demeanor. I really liked the amount of activities and things that were available to the elderly folks. The staff care seemed extremely thorough and everyone knew each others name. It was very refreshing to see that the people were getting the care and attention they deserve. One thing i didnt like is that it was very small and did not have very many rooms, it felt like it was almost too cozy with not enough stimulation for the very active senior residents. The staff took really great care of the more needy senior residents at Presidential Oaks and you can tell the caretakers really took the time to get to know the residents individual needs and also to take care and be respectful when they were having a tough time. I was really impressed with the way the staff interacted with the residents as more of friends and less as caretakers. It was a great experience and i think that the facility is very well kept. "

"Havenwood-Heritage Heights do an outstanding job. They're very, very resident-oriented. Their CEO has been there for quite awhile and he has done a really good job, but their set-up is different. It is more expensive. They have new residences. The cottages are a little smaller than the other facility, but they're very nice. Their grounds are beautiful. They're very accessible to Concord, which is the capital of New Hampshire. There's a lot of stuff that goes on. For the staff that I had contact with, they were very, very helpful. From what I hear, our friend is happy there. My friend is still there. From what I've seen, and this has not been a year, it is very attractive, well kept, and safe. They've torn down a lot of the older cottages, which were small. They've replaced them with larger cottages."