Havenwood-Heritage Heights

Dolores

I went to Havenwood-Heritage Heights. They have apartments all over the place. I would be in the lodge, which is a one-room studio apartment rather than a full apartment. I like the lodge because, in weather like this, you don't have to go out. Like the meals and all the activities, everything, is in the building, so I wouldn't have to go out. Like some of the apartments, you have to go to activities or anything you want to do, and even though they have bus transportation because they have two campuses, you have to go out to go to them. If you're in the lodge, everything is there like the dining room, a little store, the hair salon, and the activities. The staff is all very pleasant. I only met two, the person that I first met when I called for information, and one other person, and they both have been very nice, very helpful, and they always answered my calls. We got a beautiful wreath from my representative for Christmas. It's gorgeous, it's very nice, so I was quite surprised. The place looked well kept. I didn’t see anything like layers of dust. It's well kept up. I just have one problem with the room. As you go into the doorway of the studio, the bathroom is right there, it's not closer into the room where you would be sleeping. It just seems the door should be more near your bed or the inside of the room rather than the little entranceway. It would be nice if the bathroom was more inside the room.

David

We found Havenwood - Heritage Heights for my mother. My mom-in-law was also there. They're the best place I know. They're very polite, very kind, even from service techs to the janitors were very friendly. They were very nice to my mother-in-law, my wife, and myself. That's why I'm trying to get my mother to go in there. My mother-in-law died about three years ago. She was in the apartments and worked her way up into memory care. She ended up with Alzheimer's. From the whole time she was there in the apartments to the memory care area, they were very nice people. I never heard any complaints about the food, especially the ice cream. They had a lot of activities for both the people in the special care units, and the residents. You can travel outside if you want to. They would take you by bus to stores. They're all very expensive. The one thing that I liked about this place is they don't throw you out if you run out of money.

Jane

Havenwood-Heritage Heights do an outstanding job. They're very, very resident-oriented. Their CEO has been there for quite awhile and he has done a really good job, but their set-up is different. It is more expensive. They have new residences. The cottages are a little smaller than the other facility, but they're very nice. Their grounds are beautiful. They're very accessible to Concord, which is the capital of New Hampshire. There's a lot of stuff that goes on. For the staff that I had contact with, they were very, very helpful. From what I hear, our friend is happy there. My friend is still there. From what I've seen, and this has not been a year, it is very attractive, well kept, and safe. They've torn down a lot of the older cottages, which were small. They've replaced them with larger cottages.

Caring3712

Havenwood-Heritage Heights has a wonderful reputation. They've been in existence over 30 years, so I'm familiar with it. I even have friends who are there right now. The staff was very professional. They do have various kinds of activities for different level of people. There is a variety of rooms, 2-bedroom, some with garages, basement, they have cottages, some are detached, or apartment style. It's very clean and very nice.