Harris Hill Center

BEWARE! BEWARE! If you love your loved one and they suffer from Dementia with Behavioral issues this is not the place for them. They are not trained to provide care for this type of person. It has been an absolute nightmare to deal with these people from Director of Nursing to Social Work and don't try to contact the Administration in the place because you will not be able to talk to them. I have also filed many complaints with their corporate office (Genesis)and the state offices in NH which govern them and they seem to have the ability to be untouchable as they seem to have a hold over the head person at every office. Please be aware don't let your loved one suffer at the hands of these untrained people.

My step-mom's time at HH was unsatisfactory in terms of the wait times for service/help (up to 1/2 hour), professionalism, and cost compared to other nearby facilities. The PT staff seemed to focus more on their program/plan than on my step-mom's needs, fear and personality. Last, we asked for medical equipment they said they could not provide (air mattress) but the next facility did without any delay. HH needs to work on being more client-centered and on their charges. Most troubling was when we decided to move my step-mom, some of the HH staff tried to scare her into not making the change by bad-mouthing the other facility. Highly unprofessional.

This is easily the better of the care centers in Concord when it comes to elders. There is a more intensive, more luxurious center located directly in the Concord Hospital parking lot but it was far too intense for my 87 yr old MIL. We had her moved to HH, where they made her feel at home in a private room as she has dementia and would have disturbed a roommate. There is almost always a waiting list. That was frustrating but befits the fact that is is a better center than most. The usual problems of overstretched nursing assistants and the lack of an RN on duty at all times was one of my reasons for distracting a star. I admire the LPNs but really feel an RN should be there. They are better than average about changing underwear and keeping the rooms really clean. Mom was getting so comfortable there it would have been a thought to go ahead and let her stay if they had the same conditions up on the permanent stay floor as downstairs. Someone needs to understand that unless it's a couple in a room together, then permanent stay needs to be all single rooms, even if they must be tiny. People deserve the dignity of their own space, their own bathroom/shower area. The other reason I removed a star was the food. I brought Mom most of her food because the food was a big pool of grease, and nothing there would fit a low fat lifestyle to any measure. But again, that is unfortunately typical. I'd say if you are looking for short term rehab for an elder, there is really no place better locally. If you are looking for long term..well it's really up to your elder if they want to share a room. Perhaps s/he will. If so, the care is great if the food isn't :)