Pleasant Valley Nursing Center

We had experience with an understaffed, overextended rehabilitation center at my mother’s last residence, but through a string of lucky breaks we were able to get Mom here. Pleasant Valley delivers well-coordinated, thorough and compassionate treatment, activities, and care in a warm, clean home with other good folks. Providing human services, especially at the end of our journey, is not an easy business. Weakening bones, fragile hearts, evaporating memories and heartbroken kin want miracles which Pleasant Valley, as humans, can’t do, but they give it real good shot. Mom can live with that.

I would rename this place "NOT So Pleasant Valley" Do NOT send your loved one here. It's just horrible - - significant staff turnover, not clean, care for patients is subpar and often times inhumane (one shower a week even if they are sitting in feces and several times went as much as 10 days before getting one), ring the bell for help and no one comes, laundry always missing and we had to replace every month out of our own pocket. Brought many issues to the head administrator (turnover here just as bad as staff) but nothing ever done. There's always a passing of the buck on issues and a "we'll look into it and get back to you". No one ever did. It comes down to staff members are so unhappy in their jobs that it impacts patient care. DON'T believe their ads and DON"T send your loved one here if you don't have to. We didn't have a choice because of funding and it was the worst experience.

I wrote a review the other day. I have been a patient at Pleasant Valley for several weeks and could not have been treated better. I didn't mention any of the nursing staff by name because I thought there erection many of them, but decided that wasn't fair. The nursing staff is excellent and includes Sue, Pam, Jessica, Nicole, Laurie, Cathleen, Kathy, Ryan, Liz, Lee, Denise, Linda, Brooke, and Katherine. I also only mentioned my primary therapists in the review, but should also mention Danielle, who I also had for physical therapy. She is also wonderful.

My mother was at Pleasant valley for rehabilitation following a fall at home. The staff was excellent and caring. If she wanted a shower, no matter what time of day, she got one. The call bell was answered right away and what ever her need was she got what she wanted. The staff smiled and helped so much. There is so much compassion there. I would recommend Pleasant valley to my family and friends.

Pleasant Valley Nursing Center was a very horrible place. My grandmother ended up getting put there by default because she was in the hospital in Derry, and they discharged her before consulting with us. When she got there, it became very difficult to get her doctor to be on board because they had to convince the insurance that she has to be transferred. The rooms were bad, they weren't clean, people stole stuff, and they lost stuff. There were four patients sharing one bathroom, and some patients had dementia, so they forgot they were in the bathroom. It was a nightmare. There was 1 good person out of 10 that really cared about what they were doing. Most of them treated every patient like they had Alzheimer's, which is horrible. When people would be asking for things, like a glass of water or a cup of juice, they would forget them, and I was there to witness it. I'd be watching my grandmother ask for these things, and these people would just walk by like she wasn't there. They weren't very forgiving when transferring her in and out of bed. Even just cleaning her in the shower or getting her from her chair to help her, they were just not very gentle. They basically had one woman that would try to speak in an upbeat voice, but she didn't really do much with the patients that I saw. I found them trying to pass a ball around at one point, but that was it. They had bingo day with the staff, but not the patients. They need to just check the place out and start over. Most of the people there don't care about them. Four patients to one bathroom is disgusting. They had the option where you can have the family take the laundry or they'll do the laundry for you. You just have to leave instructions, and we left very clear instructions all over the room not to touch the laundry, we will take it, but they took it. They lost her stuff, and it ended up in other people's closets. She died there unfortunately, and we went in to recover her items, but we still couldn't find her stuff. They were just very unhelpful. There is going to be one or two people I can give real praise to in that building, but for the rest of them, they were just miserable. We never met her doctor. The doctor on-staff never spoke to us.

Pleasant Valley seemed clean. I didn't see anything that didn't seem to be typical of a nursing home. The people were clean. It was up-to-date, and I thought the people were doing some type of activity at the time. I went in the Alzheimer's area because that's what my mom had, but they showed me some updated things that they had done with the bathroom, and they put in a new shower. The staff seemed friendly. I was there for such a short time, and the admission director was very helpful as far as answering the questions that I had. I had a feeling that they were pretty efficient.

Last night we said goodbye to our dear sister, sister in law, Mom, friend Jeanette . She was not there for a long time but our time there every staff mrmber including the maintaince man were amazing and caring peoplr who have a very tuff job we all than k them for making the last days of Jeanette's life hereon earth

Extremely disappointed with the quality of care this facility provides to the elderly. The decor is very out dated and it is not very clean. The food that is served is not healthy or fresh. And the patients do not get the proper attention they deserve. Explore other options.