Long Beach’s population of 466,742 makes the coastal city the seventh-largest in California. It boasts excellent health care services, such as the highly-regarded Long Beach Medical Center, and many more world-class medical facilities within a 40-minute radius. There’s also an abundance of Medicare registered physicians, including 226 family doctors, so seniors shouldn’t need to compromise on the medical professional of their choice. The city’s nursing homes are of a high standard, too, while still managing to charge fees significantly below the state average. For example, a typical semiprivate room in Long Beach costs $8,060 per month.
Nursing homes provide high levels of medical services for seniors needing 24-hour care. They are equally suitable for those with long-term health conditions and recovering from surgeries and serious illnesses. Staff is typically an in-house or associated physician, registered and licensed nurses and trained housekeepers. There are alternatives for more able seniors, such as assisted living, for those who prefer staff close to hand, and home health care, for those who prefer to receive medical support in their own homes.
This guide includes costs for various types of senior care and a short list of resources for seniors in Long Beach.
Directory of Nursing Homes in Long Beach, CA
4029 East Anaheim, Long Beach, CA, 90804
I love the Shoreline right off the bat. It smells really good, and it is really cheerful. There is no urine or feces odor. The nurses are really nice in helping the patients out. There is not like an
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I love the Shoreline right off the bat. It smells really good, and it is really cheerful. There is no urine or feces odor. The nurses are really nice in helping the patients out. There is not like an act that when they see you coming, they will start taking care of your mother-in-law because I have seen places like that.
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I love the Shoreline right off the bat. It smells really good, and it is really cheerful. There is no urine or feces odor. The nurses are really nice in helping the patients out. There is not like an
… (read more)
I love the Shoreline right off the bat. It smells really good, and it is really cheerful. There is no urine or feces odor. The nurses are really nice in helping the patients out. There is not like an act that when they see you coming, they will start taking care of your mother-in-law because I have seen places like that.
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260 E Market Street, Long Beach, CA, 90805
Windsor Convalescent has the friendliest nurses and staffs. I saw how they treat thier residents like family. Whenever a call bell lights up, they immediately attend to the residents needs. A nurse
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Windsor Convalescent has the friendliest nurses and staffs. I saw how they treat thier residents like family. Whenever a call bell lights up, they immediately attend to the residents needs. A nurse assistant was so diligent in checking on the resident and change the resident’s position regularly. I would highly recommend Windsor Convalescent.
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Windsor Convalescent has the friendliest nurses and staffs. I saw how they treat thier residents like family. Whenever a call bell lights up, they immediately attend to the residents needs. A nurse
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Windsor Convalescent has the friendliest nurses and staffs. I saw how they treat thier residents like family. Whenever a call bell lights up, they immediately attend to the residents needs. A nurse assistant was so diligent in checking on the resident and change the resident’s position regularly. I would highly recommend Windsor Convalescent.
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3901 E Fourth Street, Long Beach, CA, 90814
My father stayed at Alamitos Rehab for two weeks. It’s a very good facility, from the people to the care itself. The food was good. They had activities and they kept the people active. They had Bingo
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My father stayed at Alamitos Rehab for two weeks. It’s a very good facility, from the people to the care itself. The food was good. They had activities and they kept the people active. They had Bingo and exercising. The leanliness was excellent, but the layout was not as good. If the patient wanted to go and roam around, it would be in the hallways.
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My father stayed at Alamitos Rehab for two weeks. It’s a very good facility, from the people to the care itself. The food was good. They had activities and they kept the people active. They had Bingo
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My father stayed at Alamitos Rehab for two weeks. It’s a very good facility, from the people to the care itself. The food was good. They had activities and they kept the people active. They had Bingo and exercising. The leanliness was excellent, but the layout was not as good. If the patient wanted to go and roam around, it would be in the hallways.
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4010 VIRGINIA RD., Long Beach, CA, 90807
My mother was transferred from Long Beach Memorial Hospital to Catered Manor for rehab after spine fracture in early Mar 2022. She passed away the end of Mar after 3 weeks at that facility. The staf
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My mother was transferred from Long Beach Memorial Hospital to Catered Manor for rehab after spine fracture in early Mar 2022. She passed away the end of Mar after 3 weeks at that facility. The staff did minimum work during the pandemic locked down, no visitors for about 10 days. My mother had advance dementia therefore she could not talk, request anything. They did not allow my mother family doctor to come to the facility to take care of her but the facility Dr. Doan. She was transferred to Saint Mary hospital in a terrible pneumonia status and passed away.
The first 100 days will be paid by social security, please make sure that you visit several facilities prior to make decision, especially old people. This facility value financial interest over patients care
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My mother was transferred from Long Beach Memorial Hospital to Catered Manor for rehab after spine fracture in early Mar 2022. She passed away the end of Mar after 3 weeks at that facility. The staf
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My mother was transferred from Long Beach Memorial Hospital to Catered Manor for rehab after spine fracture in early Mar 2022. She passed away the end of Mar after 3 weeks at that facility. The staff did minimum work during the pandemic locked down, no visitors for about 10 days. My mother had advance dementia therefore she could not talk, request anything. They did not allow my mother family doctor to come to the facility to take care of her but the facility Dr. Doan. She was transferred to Saint Mary hospital in a terrible pneumonia status and passed away.
The first 100 days will be paid by social security, please make sure that you visit several facilities prior to make decision, especially old people. This facility value financial interest over patients care
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2625 E. 4th Street, Long Beach, CA, 90814
I was impressed with the amount of physical therapy and occupational therapy that my husband got at Edgewater Skilled Nursing Center. The staff was helpful and the food was good. There gave them choic
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I was impressed with the amount of physical therapy and occupational therapy that my husband got at Edgewater Skilled Nursing Center. The staff was helpful and the food was good. There gave them choices and that you could order off the menu. He was there before COVID so they had quite a few activities. They had bingo games, entertainers who came in and performed, and people who came in and cut the women’s hair and did their nails. The director came to the hospital and visited with us before we went there, so I thought that was very nice. Medicare paid for his stay.
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I was impressed with the amount of physical therapy and occupational therapy that my husband got at Edgewater Skilled Nursing Center. The staff was helpful and the food was good. There gave them choic
… (read more)
I was impressed with the amount of physical therapy and occupational therapy that my husband got at Edgewater Skilled Nursing Center. The staff was helpful and the food was good. There gave them choices and that you could order off the menu. He was there before COVID so they had quite a few activities. They had bingo games, entertainers who came in and performed, and people who came in and cut the women’s hair and did their nails. The director came to the hospital and visited with us before we went there, so I thought that was very nice. Medicare paid for his stay.
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3232 E Artesia Blvd, Long Beach, CA, 90805
Windsor Gardens has four wings with different types of patients. It’s very clean, the care is excellent and my friend is getting wonderful therapy. The food is good, and the people are extremely nice
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Windsor Gardens has four wings with different types of patients. It’s very clean, the care is excellent and my friend is getting wonderful therapy. The food is good, and the people are extremely nice and very accommodating to her. They have a craft time, movie time, and chair dancing.
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Windsor Gardens has four wings with different types of patients. It’s very clean, the care is excellent and my friend is getting wonderful therapy. The food is good, and the people are extremely nice
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Windsor Gardens has four wings with different types of patients. It’s very clean, the care is excellent and my friend is getting wonderful therapy. The food is good, and the people are extremely nice and very accommodating to her. They have a craft time, movie time, and chair dancing.
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3747 Atlantic Avenue, Long Beach, CA, 90807
I didn’t smell urine at Bixby Knolls Tower. They have activities all the time and the food is great. I have no complaints at all. The price is high, but they have a lot more amenities and a lot more a
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I didn’t smell urine at Bixby Knolls Tower. They have activities all the time and the food is great. I have no complaints at all. The price is high, but they have a lot more amenities and a lot more activities than other facilities. They have three people occupying one room. It’s a nice facility and the staff is excellent. They take care of the residents hair and nails, and they take care of their clothing. Their activities were really lively. They usually have the nurses bring the residents downstairs to engage in activities like singing or dancing in their chair, as well as play Bingo. It’s nice and clean. They just have slow elevators, but that’s because of patients getting on with wheelchairs. They have two sets of elevators at that place.
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I didn’t smell urine at Bixby Knolls Tower. They have activities all the time and the food is great. I have no complaints at all. The price is high, but they have a lot more amenities and a lot more a
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I didn’t smell urine at Bixby Knolls Tower. They have activities all the time and the food is great. I have no complaints at all. The price is high, but they have a lot more amenities and a lot more activities than other facilities. They have three people occupying one room. It’s a nice facility and the staff is excellent. They take care of the residents hair and nails, and they take care of their clothing. Their activities were really lively. They usually have the nurses bring the residents downstairs to engage in activities like singing or dancing in their chair, as well as play Bingo. It’s nice and clean. They just have slow elevators, but that’s because of patients getting on with wheelchairs. They have two sets of elevators at that place.
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2725 E. Broadway, Long Beach, CA, 90803
My mom was at Broadway By the Sea rehabilitation. We love it. They did remarkable work. My mom’s room was a typical hospital type. The food was OK. The care was fine. Some of the staff members were he
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My mom was at Broadway By the Sea rehabilitation. We love it. They did remarkable work. My mom’s room was a typical hospital type. The food was OK. The care was fine. Some of the staff members were helpful, but some were not. The therapy was good. My mom was only able to do certain things because of her situation. However, they lose patients’ clothes constantly. They cannot find them when they wash them because they wash everybody’s things together.
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My mom was at Broadway By the Sea rehabilitation. We love it. They did remarkable work. My mom’s room was a typical hospital type. The food was OK. The care was fine. Some of the staff members were he
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My mom was at Broadway By the Sea rehabilitation. We love it. They did remarkable work. My mom’s room was a typical hospital type. The food was OK. The care was fine. Some of the staff members were helpful, but some were not. The therapy was good. My mom was only able to do certain things because of her situation. However, they lose patients’ clothes constantly. They cannot find them when they wash them because they wash everybody’s things together.
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2626 GRAND AVENUE, Long Beach, CA, 90815
This facility specializes in dementia care and it is locked. It is for resident’s who would wander out of a opened nursing home and for those who need more care than in assited living. It also has a
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This facility specializes in dementia care and it is locked. It is for resident’s who would wander out of a opened nursing home and for those who need more care than in assited living. It also has a section to care for mentally ill residents who are segregated. The management staff have alot of longevity and they are professional/knowledgeble.It is a well run facility. Locatrd near a large medical center and also located near a retirement/assisted living facility. I like the area. It is located on a quite street. Not near shopping/restaurants. It seems safe and the resident’s I talked to seem to like it. They have short/long-term care.
This is a needed level of care and I would consider this facility.
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This facility specializes in dementia care and it is locked. It is for resident’s who would wander out of a opened nursing home and for those who need more care than in assited living. It also has a
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This facility specializes in dementia care and it is locked. It is for resident’s who would wander out of a opened nursing home and for those who need more care than in assited living. It also has a section to care for mentally ill residents who are segregated. The management staff have alot of longevity and they are professional/knowledgeble.It is a well run facility. Locatrd near a large medical center and also located near a retirement/assisted living facility. I like the area. It is located on a quite street. Not near shopping/restaurants. It seems safe and the resident’s I talked to seem to like it. They have short/long-term care.
This is a needed level of care and I would consider this facility.
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3801 E Anaheim Street, Long Beach, CA, 90804
My mom is now in Marlora Post Acute Rehabilitation Hospital. It’s a sub-acute place. It’s short-term but you can become custodial there, which is what she had to do. It’s just your basic skilled nursi
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My mom is now in Marlora Post Acute Rehabilitation Hospital. It’s a sub-acute place. It’s short-term but you can become custodial there, which is what she had to do. It’s just your basic skilled nursing facility. So far, so good. I would say it’s good and clean. It’s easy parking for me. The ground seems well-kept. The staff members are very friendly. Their services are very good. The only activity I observed, since my mom is a smoker, is when the activity director took them out on a smoking break, but I know they’re going to be starting activities again. The room is a two-bedroom with a closet and two beds.
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My mom is now in Marlora Post Acute Rehabilitation Hospital. It’s a sub-acute place. It’s short-term but you can become custodial there, which is what she had to do. It’s just your basic skilled nursi
… (read more)
My mom is now in Marlora Post Acute Rehabilitation Hospital. It’s a sub-acute place. It’s short-term but you can become custodial there, which is what she had to do. It’s just your basic skilled nursing facility. So far, so good. I would say it’s good and clean. It’s easy parking for me. The ground seems well-kept. The staff members are very friendly. Their services are very good. The only activity I observed, since my mom is a smoker, is when the activity director took them out on a smoking break, but I know they’re going to be starting activities again. The room is a two-bedroom with a closet and two beds.
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1020 TERMINO AVENUE, Long Beach, CA, 90804
My mom is at Pacific Palms Healthcare. It’s been great there. The social workers have great communication. I talk to them all the time, at least once a week or so. They call me for everything: whether
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My mom is at Pacific Palms Healthcare. It’s been great there. The social workers have great communication. I talk to them all the time, at least once a week or so. They call me for everything: whether it’s something that she needs, or something that’s happening just to tell me that she’s doing well. There’s very good communication, especially during the whole pandemic when we couldn’t go there.
The staff members are very friendly. My mom likes the food. It’s different each time, so they’re not feeding them the same stuff every time. They specialize the diet based on the individual’s needs.
When my mom first went there, it was a couple of years ago, and it was a bad situation at the time. The staff members were very supportive and very encouraging towards me. Because my mom has dementia, so sometimes little things would set her off. They were just very gentle with her and just tried to accommodate her as much as possible.
What I like best about it is the people and the staff. The building is older, and the staff can’t really do much about that, but they keep it pretty clean. As far as like my mom’s room, it’s clean. She has to share a room, but that’s just because we can’t afford a private room. They’re more of a skilled nursing facility, and she’s long term; they were willing to take her when we had nowhere else for her to go. The staff and the administration have been very helpful towards us because my mom was an elder abuse case. They were very helpful in that way and understanding with our situation. My mom is a Medi-Cal patient, so Medi-Cal pays for part of it.
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My mom is at Pacific Palms Healthcare. It’s been great there. The social workers have great communication. I talk to them all the time, at least once a week or so. They call me for everything: whether
… (read more)
My mom is at Pacific Palms Healthcare. It’s been great there. The social workers have great communication. I talk to them all the time, at least once a week or so. They call me for everything: whether it’s something that she needs, or something that’s happening just to tell me that she’s doing well. There’s very good communication, especially during the whole pandemic when we couldn’t go there.
The staff members are very friendly. My mom likes the food. It’s different each time, so they’re not feeding them the same stuff every time. They specialize the diet based on the individual’s needs.
When my mom first went there, it was a couple of years ago, and it was a bad situation at the time. The staff members were very supportive and very encouraging towards me. Because my mom has dementia, so sometimes little things would set her off. They were just very gentle with her and just tried to accommodate her as much as possible.
What I like best about it is the people and the staff. The building is older, and the staff can’t really do much about that, but they keep it pretty clean. As far as like my mom’s room, it’s clean. She has to share a room, but that’s just because we can’t afford a private room. They’re more of a skilled nursing facility, and she’s long term; they were willing to take her when we had nowhere else for her to go. The staff and the administration have been very helpful towards us because my mom was an elder abuse case. They were very helpful in that way and understanding with our situation. My mom is a Medi-Cal patient, so Medi-Cal pays for part of it.
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2615 GRAND AVENUE, Long Beach, CA, 90815
My dad is now at Long Beach Care Center. When I went there, it was a nice place. There were a lot of people walking around, but it seemed like they were dazed. The staff members are pretty good. They
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My dad is now at Long Beach Care Center. When I went there, it was a nice place. There were a lot of people walking around, but it seemed like they were dazed. The staff members are pretty good. They keep in touch with me. However, I don’t like their prices.
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My dad is now at Long Beach Care Center. When I went there, it was a nice place. There were a lot of people walking around, but it seemed like they were dazed. The staff members are pretty good. They
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My dad is now at Long Beach Care Center. When I went there, it was a nice place. There were a lot of people walking around, but it seemed like they were dazed. The staff members are pretty good. They keep in touch with me. However, I don’t like their prices.
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1730 GRAND AVE, Long Beach, CA, 90804
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Our experience at Country Villa Belmont Heights is fine. They can be helpful at times. The patients seem to be happy. The dining area is fine, but the food is not that good. There’s a dietician that’s available, but I think he needs to be more active in helping the patients with their food likes and dislikes.
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Our experience at Country Villa Belmont Heights is fine. They can be helpful at times. The patients seem to be happy. The dining area is fine, but the food is not that good. There’s a dietician that’s available, but I think he needs to be more active in helping the patients with their food likes and dislikes.
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3401 Cedar Ave, Long Beach, CA, 90807
We have moved from looking at assisted living places to more nursing care facilities because we just felt my uncle needed a higher level of care. I toured the Long Beach Healthcare Center and we won’t
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We have moved from looking at assisted living places to more nursing care facilities because we just felt my uncle needed a higher level of care. I toured the Long Beach Healthcare Center and we won’t move him to that place. It’s too crammed with people and it also smelled. The occupancy was too high. They have 278 beds and people are just stacked there like sardines. It’s probably an exaggeration but that’s how I felt.
I would say that the staff helped give me information and give me the tour.
I did not see any food but the dining room was very small for that amount of people. I think that more people stay in their beds to eat. It’s a different level from assisted living. In assisted living, a lot of the places feel like you’re in an apartment yourself and you have the supervision if you need it.
Improving the smell of the place would help them because that’s the first thing that hits you when you come in. Maybe they could also spruce up the dining room and some areas. They need to just make the whole facility feel more inviting and positive for the residents. I know that it is a nursing home but I’ve seen several other nursing homes too and that one just made me kind of cry after I left there, for the people that were there.
They have a physical therapy room. They also have a courtyard but that needs sprucing up too.
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We have moved from looking at assisted living places to more nursing care facilities because we just felt my uncle needed a higher level of care. I toured the Long Beach Healthcare Center and we won’t
… (read more)
We have moved from looking at assisted living places to more nursing care facilities because we just felt my uncle needed a higher level of care. I toured the Long Beach Healthcare Center and we won’t move him to that place. It’s too crammed with people and it also smelled. The occupancy was too high. They have 278 beds and people are just stacked there like sardines. It’s probably an exaggeration but that’s how I felt.
I would say that the staff helped give me information and give me the tour.
I did not see any food but the dining room was very small for that amount of people. I think that more people stay in their beds to eat. It’s a different level from assisted living. In assisted living, a lot of the places feel like you’re in an apartment yourself and you have the supervision if you need it.
Improving the smell of the place would help them because that’s the first thing that hits you when you come in. Maybe they could also spruce up the dining room and some areas. They need to just make the whole facility feel more inviting and positive for the residents. I know that it is a nursing home but I’ve seen several other nursing homes too and that one just made me kind of cry after I left there, for the people that were there.
They have a physical therapy room. They also have a courtyard but that needs sprucing up too.
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2750 ATLANTIC AVE., Long Beach, CA, 90806
My father was at Atlantic Memorial Healthcare Center. I can only base it on his experience, because during COVID family was not allowed in. Those people that I’ve interacted with were very friendly, v
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My father was at Atlantic Memorial Healthcare Center. I can only base it on his experience, because during COVID family was not allowed in. Those people that I’ve interacted with were very friendly, very professional, and there were no issues. I spoke with him and I spoke with the staff, so they were good at communication.
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My father was at Atlantic Memorial Healthcare Center. I can only base it on his experience, because during COVID family was not allowed in. Those people that I’ve interacted with were very friendly, v
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My father was at Atlantic Memorial Healthcare Center. I can only base it on his experience, because during COVID family was not allowed in. Those people that I’ve interacted with were very friendly, very professional, and there were no issues. I spoke with him and I spoke with the staff, so they were good at communication.
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3294 SANTA FE AVENUE, Long Beach, CA, 90810
Please ONLY send your family member here if you do NOT need INTENSIVE help. The staff is warm and friendly to residents BUT they are VERY unprepared for seriouse illness. They are clean and organized,
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Please ONLY send your family member here if you do NOT need INTENSIVE help. The staff is warm and friendly to residents BUT they are VERY unprepared for seriouse illness. They are clean and organized, and residents seem content..but this is not someplace I would send a loved one that I cared for. Seems they give attention to those whose families do not.
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Please ONLY send your family member here if you do NOT need INTENSIVE help. The staff is warm and friendly to residents BUT they are VERY unprepared for seriouse illness. They are clean and organized,
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Please ONLY send your family member here if you do NOT need INTENSIVE help. The staff is warm and friendly to residents BUT they are VERY unprepared for seriouse illness. They are clean and organized, and residents seem content..but this is not someplace I would send a loved one that I cared for. Seems they give attention to those whose families do not.
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1913 E 5TH STREET, Long Beach, CA, 90802
5901 DOWNEY AVE, Long Beach, CA, 90805
3355 PACIFIC PLACE, Long Beach, CA, 90806
2725 Pacific Avenue, Long Beach, CA, 90806
Nursing Home Costs in Long Beach, CA
The average cost for a semiprivate room in Long Beach is $8,060 per month, while a private room is usually around $10,570.
The Cost of Nursing Home Care in Nearby Cities
The 2020 Genworth Cost of Care Survey reveals the typical fee for a semiprivate room in Long Beach is $8,060 per month. This can mean annual savings of $14,244 when compared to the state average. Comparison with the national average isn’t as favorable, but California is the third most expensive state in the country for context.
Comparisons with nearby cities reveal Oxnard’s average costs are $305 per month more than Long Beach, Santa Maria adds an additional $1,597 to that, and San Diego is $2,662 more per month. Only Riverside’s costs of $7,756 are more affordable.
The Cost of Other Types of Senior Care
Many factors influence senior care costs, including the type of services and the provider’s pricing policies. Adult day care centers offer the most affordable option, with costs averaging $1,647, followed by assisted living, at $5,000. Care at home is more costly, at $5,434, while $5,529 per month gets limited medical care, too. Nursing home costs are the most expensive due to the 24-hour intensive levels of care provided. Typically, a semiprivate room in Long Beach costs $8,060, while a private room is around $10,570.
Nursing home (semiprivate room)
Nursing home (private room)
Financial Assistance for Nursing Home Care in Long Beach, CA
Many seniors and their families use some form of financial assistance to help them pay for nursing care. The main options available are Medicare, Medicaid, and veterans benefits. These programs can be complicated, especially when it comes to benefit terms. Below, we give a brief overview of how these programs may be used towards paying for skilled nursing care.
- Medicare: Medicare will typically cover all skilled nursing costs for the first 20 days of one’s stay in a nursing home and a portion of the costs until day 100. After 100 days in a skilled nursing facility, Medicare will not cover any part of the cost of the stay. While this is adequate when short-term care is needed, those in need of long-term care will need to either pay out-of-pocket or use another source of financial assistance.
- Medicaid: Medicaid covers most of the costs of living in a skilled nursing facility for those who qualify. Care, room, and board are covered with no time limit, but residents may be charged for extras like specially prepared food or cosmetic services. Medicaid eligibility standards are strict and complex, so not all seniors are eligible for Medicaid benefits.
- Veterans Benefits: Veterans receiving a VA pension may also be eligible for the Aid and Attendance benefit administered by the VA. Aid and Attendance is a monthly allowance that beneficiaries may use to pay for their long-term care, including skilled nursing care.
If these options aren’t available to you, check if your loved one has long-term care insurance or contact your Area Agency on Aging to ask about any local financial assistance programs for seniors.
Free Resources for Seniors in Long Beach, CA
Long Beach’s seniors can access many free and subsidized resources. The following list is not comprehensive, so readers who don’t find what they’re looking for should contact Long Beach Health & Human Services, who may be able to help directly or refer them to local agencies that can.
Uninsured seniors on low incomes who may need nursing home care can get assistance from the Long Beach Department of Health & Social Services. Representatives can discuss options with seniors, helping them understand the criteria required for Medi-Cal support and if they qualify. Those that do can get help with their applications and support during the enrollment process. The representatives can also discuss Covered CA health plans with seniors who aren't eligible for Medi-Cal.
Meals on Wheels of Long Beach delivers freshly-prepared and nutritionally balanced meals to seniors living alone who cannot cook for themselves. Every delivery includes a meal that can be heated in an oven or microwave, another that can be eaten cold, a beverage and dessert. The cost is $8.75 per day, although seniors struggling to pay can apply for financial assistance. Deliveries are Mondays to Fridays, typically between 10:30 a.m. and noon.
The Workforce Development, Aging & Community Services department of Los Angeles County operates the Family Caregiver Support Program. The program can inform and train unpaid caregivers looking after loved ones not yet ready for nursing home care. Case managers assess individual caregivers and develop support packages that can support them in their efforts. Additionally, they can arrange for counseling to help caregivers cope with the stresses of their roles and respite services to give them free time to recharge their batteries.
The role of the Long-Term Care Ombudsman in Long Beach is performed by volunteers from WISE & Healthy Aging, a nonprofit organization with many years of experience supporting seniors in Los Angeles County. The ombudsmen can investigate complaints made by nursing home residents, their families and third parties, advocating for the rights of seniors while seeking resolutions with their care providers. If a complaint alleges criminal behavior, such as neglect or elder abuse, the ombudsman will refer it to the appropriate authority.