Hillcrest Raleigh at Crabtree Valley

My mother has a fractured humerus and I repeatedly watched caretakers and even the nurse grab her shoulder to move her. I am devastated by the following experience…A small mistake of accidentally putting the wrong sweater on my mom which she thought was hers (and she said she was cold) caused the facility to drag me into an office and tell me (without any questions about what may have occurred ) that I may be violating rights of patients and kept from seeing my mother. I had no one with me in the office and the two staff members ganged up on me leaving me stunned and horribly upset at the thought of not seeing my mother over an innocent mistake!!! Another incident…My mom had to pee and when an aide angry that she was even called to assist arrived 15 minutes later she grabbed my moms shoulder. When my mom yelped I let her know that my mom has a fracture. The nurse then angrily said well then she will have to stay like she is ( slipping out of the chair)I then watched her race down the hall with my mom practically sliding out. In my moms room she again grabbed her shoulder. I repeated that my mom has a fracture. The nurse declared I know everything about this patient . So i said “so you know not to grab her shoulder”. The staff closes rank on any complaint and you will not get any help from them. I could go on with more but I think this is already getting long. Horrible experience!!!

My mom was in Hillcrest Raleigh at Crabtree Valley for about a month for rehab. It was good. It was during COVID, so I can only visit with her outside. I only saw the outside. She seemed to like the food. It was good communication. They had a number that I could call to set up a visitation appointment with mom, so it was good. They're professional. The place was well kept, clean, and lovely. It was a very nice, well-maintained gazebo and patio. It was near a hospital, restaurants, and Crabtree Valley mall.

My husband was brought to Hillcrest from surgery at a nearby hospital. From the moment he was carried in, I was not allowed to see him. I was right behind the ambulance in a car and yet the answer was NO. Yes, there were covid restriction but they refused to allow me to say goody-bye or even give him his clothes. I had to go home and call to make an appointment to see him. I was limited to three times a week and each time I had to call back to get the next appointment. His physical therapists were wonderful but the staff shortage there contributed to slow response time for his needs. The communication with those in charge was awful. They lost his clothes and it took over a week for them to be located after numerous calls and no response from the numbers they referred me to. They sent him home with the equipment he was suppose to need and yet when we got home there was no walker which he desperately needed. They said because he had a wheelchair, he couldn't have a walker. They never consulted me to determine whether we even already had a wheelchair, which we did. The whole communication and the woman in charge of that was terrible. It did help me to know that I would never want anyone else I loved to be there again. Sad situation. I have waited months for time to pass before posting so that my emotions would be in check, BUT it was not a good place at that time.

The social worker at the hospital helped me find Hillcrest Raleigh at Crabtree Valley. My husband was at this facility. It was very good. He entered under rehab and was moved to skilled care. I was never in his room. Because of COVID restrictions they did not allow visitors inside. I don't know about the food, but the dietitian stayed connected with me. She kept me abreast of his menu and such. The facade was good. They took very good care of my husband. Also I have a neighbor whose husband was also there and she was very happy with it. With the COVID restrictions, they had set up a system for window visits. You could schedule window visits where they had a canopy, a bench, and an intercom so that you could speak with the person inside. They had a cooler there with water bottles for the visitors; they were very accommodating in that respect.

On the positive side, the nurses and therapists are for the most part capable and caring. This is probably the most important factor in choosing a facility and makes Hillcrest a potential destination. There are many negatives however. First, the doors to the rooms and more importantly the bathrooms are heavy and close on you making it nearly impossible for a patient such as myself to manipulate them before peeing in my pants and all over the floor. Try using the call bell and HOPE someone shows up within a minute or two, unlikely although you can clearly hear employees laughing and talking right outside your door. You'll need to share a room and hope for the best regarding a roommate. Although the website claims their chef is something resembling a world-class gourmet, the meals are barely adequate and rarely hot by the time they are delivered to you. Finally, there is a doctor on staff but in the two weeks I've been here, I did not get to see him even once.

I thought Hillcrest Raleigh (Crabtree Valley) was very good. I would use it for rehab if I had to go there. The staff was very good, efficient, and pleasant. They were very nice, and I had no problems. The rooms were sparse -- certainly not elegant. I didn’t go into the dining room, but I saw it through the windows. It looked like everybody was enjoying it, and certainly their menu was very nice.

Hillcrest Raleigh was great. My dad loved the food and the cheery atmosphere felt alot more like home. Friends came by frequently because it was such a comfortable place. The director was awesome and approachable. The nursing staff was caring and attentive. In fact they came within a minute if the nursing button was pushed. That is not the case at other facilities we have stayed in. I highly recommend them and hope they have a room available if we need rehab again!

Hillcrest Raleigh was fair. We went to visit my mother every day for about seven weeks. Some staff members were better than others. What I came to notice was the staff would be sitting around the nursing station and patients' call bells would be going off non-stop, but nobody would get up to answer them. The food and living quarters were fair. It was certainly not elegant, but for the cost, it was OK. It appeared to be clean. They were in the process of remodeling the lobby, the hallways, and things to be a lot nicer, but the individual patients' rooms were not to be desired nor very modern. You would be unable to raise the bed up and down. My mom was a fall risk and the reason she was there was because she had fallen at home. She had a head injury and had to have brain surgery. She was very unsteady on her feet. However, I would say the PT was very good, but I was very concerned that the bed could not be lowered. What they did for my mom was that they put mats on the floor, but then it made it a slipping hazard. They put mats around her bed because they were concerned that if she would try to get out of bed she might fall, but the problem was it was more of a risk with the mats there. The first day she was there, I called the nursing supervisor and I said: “Listen, you need to know that my mom is going to try to get out of that bed and go to the bathroom on her own. So, you need to take precautions.” They did not have a fall risk sign on her or anything. My mom had dementia and did not know how to use the call bell. There were some very caring nursing assistants that did a very good job, but they also had a lot of staff that seemed to be lazy and did not do their jobs because of how the call bells were constantly ringing while they just sat around and talked.