Capital Oaks

Gary15

Capital Oaks was great. They even have a Koi pond inside. I really liked it. The apartments he showed me were really nice and big. Brett was very knowledgeable, explaining things very well. I liked him. I also met Rachel and Stephanie in the dining hall. Everybody just seemed nice and friendly. The food was great. They had pork potato soup and it was delicious. It was on top of my list.

John_

My dad is at Capital Oaks and overall it's been a good experience. However, a recent incident has us concerned that the corporate office is not being as considerate as they should be to the residents. Recently, a corporate manager visited, and was unhappy with a quilt that was created by a resident and displayed on a wall (this tradition goes back several years and the residents and guests enjoy this nice touch to the décor). Apparently it's not the policy of Resort Lifestyle to allow for this, but the immediate decision to remove the quilt seems arbitrary and petty. There's now just a scruffy, empty wall. Several residents have sent letters of complaint, but as far as I know, none have been answered. Either there should be a thoughtful explanation of this action, or there should be some flexibility! There are good things happening at Capital Oaks and several nice staff, but unfortunately this action from the corporate side has us concerned. Its a little harder to recommend Capital Oaks to others with this erratic decision making. What will they change after the next visit?

Chevion

My mom moved into Capital Oaks. I chose it because it was extremely clean, and I loved the fact that the property managers lived on the property. There's at least one person on the staff that my mother said was not friendly and was kind of rude. But for the most part, the staff there is great. I've tried their food and I think it's good. They have a beautiful movie theater. They offer different activities for the residents like bingo. It's a very, very nice facility.

Carol

I went to Capital Oaks yesterday. It was a nice environment. The room that I went into was perfectly big enough, clean, and provided all our needs. The dining area was perfect. It was a nice, friendly social atmosphere. Everything was clean. They have Zumba, exercise classes, a movie theater, group tours, games, and reading. They have a library for reading. Those are the things that I like. The staff that I met were friendly. They responded to my questions. The director was very friendly and very open.

Suzanne

Capital Oaks was very lively and energetic. Both the staff and residents were engaged to each other. It seemed like a real family feel. I saw a one-bedroom apartment and to me, I've seen better layouts. They provide transportation and various health services (like a drug/gift store if you need some things). The one thing that I didn't like was that their meals were cafeteria style versus having someone to wait on you and take your order and then bring it to you.

Lisa

I loved Capital Oaks. It's an independent living and it was very, very welcoming, very clean, and very pretty. The apartments weren't as updated as I thought they would be, but they were nice, clean, and comfortable-looking. The staff who assisted me during the tour was excellent. They answered all the questions I had and they gave me all the information I needed. They knew their stuff and they knew the facility. They went into all the activities, the transportation, and all that so they did a great job touring me. Their dining area was pretty but I didn't taste the food. I saw a library, a fitness room, and there was a pool. One thing I also noticed with them is the exceptional follow-up.

Provider Response