We found out about Holiday (Courtyards) when we visited other facilities in the area. The staff has quick turnovers, new owners, a new policy, and numerous changes. It has independent living, assisted living, and Alzheimer’s. They have 2-bedrooms with patios, but the majority have 1-bedroom with two windows. The food has improved, and they just started supposedly a walk-in group which has never met. It has been going on for several months. They have a small exercise group, and she has attended it, but as far as other activities goes, there is not normally enough to participate, or other times she just can’t or was uninformed.
At one time, they would call the residents in the morning and check on them and sometimes and night, and they would come in and lock the doors, but they don’t check to make sure you’re in the room. Now, they are not calling the residents or checking on them at all. My mother found out that there were two residents that she had become friends with and not seeing them for a while so she checked on them with no response, so she reported to the front desk and when they went to check on them, the residents were on the floor, had to be rushed to the emergency room, and then passed away.
I did call and speak to a gentleman once before and he told me to get a copy of my mother’s contract agreement to go through with step by step to see if anything had been not carried out the way the written statement had said as opposed to what their verbal statements were. She preferred not to go that route. She just become more attentive to the people that she had met and got to know a little bit, so she checks on other residents regularly, and she is 87.
They seemed to touch and go out there. There are a lot of things that she liked. The room is nice, the buildings are nice, some of the people are real nice, and some were just there for the money.